Rose Court Residential & Nursing Home

30 Westbourne Avenue, Townland of Brocklamont, Ballymena BT43 5LW
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9.1 52 Reviews
  • Rose Court Residential & Nursing Home, Ballymena
Rose Court is the first Kathryn Homes facility in Northern Ireland, located in a pleasant area of Ballymena and registered to offer care to up to 100 service users. There are 82 ensuite rooms in the residential home and 18 ensuite rooms in the nursing home attached.

The home's staff are highly-trained in achieving modern care standards, while ensuring that the needs of elderly residents are respected in a dignified manner.

Rose Court maintains strong links with the local community and other health professionals, striving always for a flexible and proactive service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Trust Rate, with a 3rd party payment.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Andrea Harkness (Residential Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)
  • Single Rooms with Ensuite Wet Room (100)

Rose Court Residential & Nursing Home Reviews (52)

9.1

Rose Court Residential & Nursing Home has a Review Score of 9.1 (9.142) out of 10, based on 10 reviews in the last 2 years.
Over all time Rose Court Residential & Nursing Home has 52 reviews.

Overall Experience
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Date Published
  • 52
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Reviewer Connection to Rose Court Residential & Nursing Home
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Total of 52, showing 41-52
Review from James H (Wife of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is top of the world. They are so good to my wife.
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Review from Ann A (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rose Court is clean and the staff are very caring. My mother and her clothes are kept clean. What more can you ask for? They do their best to keep them stimulated which isn't easy. I looked after my mother and father for over 2 years, daily calls, hospital appointments, casualty trips plus all the calls
by phone night and day.
I am so glad to have a placement like this and I believe everyone is doing their best.
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Review from K H (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff to be friendly and helpful at all times. The resident's surroundings are lovely, clean and tidy at all times. The care and attention given to the residents are of a great standard.
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Review from I D (Daughter of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
From personal experience, I would say that generally the care residents receive in Rose Martha Court is good and the staff are pleasant and very helpful. With some staff going above and beyond their duties. However, especially on the night shift, I feel residents' standard of care would be of a higher
standard with at least three care assistance on duty, as most of the residents require the assistance of two staff.
I personally feel residents who do not want to participate in group activities or are unable to do so would benefit from stimulation via personally tailored activities.
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Review from H C (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Rose Martha Court do a great job in some challenging conditions. Mum has had a couple of falls and the staff, particularly 2 members, were fantastic in ensuring mum got the right care. It would always be great to have some more staff to help relieve the pressure.
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Review from E J (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mother is receiving in Rose Martha Court. Any problems she has are dealt with in a professional manner.


When I visit, I find staff very friendly and helpful.
Sometimes she thinks she is at home which is comforting.

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Review from Joy A (Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All round excellent.
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Review from Yvonne C (Wife of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staffing levels are adequate but the dementia unit, due to ages, abilities, toileting needs etc needs to be higher numbers to help the unit operate. Like most homes, there are too many agency staff who do not know the residents unless used regularly. Residents and families prefer to know the staff.
A few sofas in place of chairs in the lounge would improve family visits and allow closer contact with residents.
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Review from Tony T (Son of Resident) published on 26 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you, thank you, thank you, thank you.
We could not have asked for a better environment for my father to end his days.
You were so kind and understanding with all of us too.
It was a blessing to find you.
Thank you.
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Review from Christina S (Daughter of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first contact, the Rose Martha care home showed that it treated all its residents as with care, respect and kindness. The manager showed us around and clearly knew everyone's names and situations. He understood that we were looking for somewhere which could cope with Dad's inabilities but
would make the most of any abilities he still had.


We were particularly impressed by the beautiful pot plants in the room of a lady who could no longer communicate and whose family lived far away and could only visit once a month. It was the nurses who looked after the plants, making the room so much more homely: I'm sure they cared for the resident as they cared for the plants. The manager was keen to show us the kitchen (always a good sign) when we turned up unannounced and the staff there were jolly and clearly proud of what they had achieved - it smelled good!


The welcome cafe is such a good idea too and shows that thoughtful, people-centred innovation is the way forward.

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Review from Tim T (Son of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father received was excellent. The staff were very attentive and helpful during my fathers time there.
We saw at first hand how good the carers were and how well they treated
Thank you for all your help.
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Review from David T (Son of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to congratulate the staff who looked after my father in his last days. Their compassion and caring was a credit to their calling. It made his last days more comfortable and was solace to the family in that we knew he was in good hands. Thank you for caring.
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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for Rose Court Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Rose Court Residential & Nursing Home is calculated as follows: ( (80 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Rose Court Residential & Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 10 Positive Reviews ÷ 20 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Andrea

Andrea Harkness

Job Title: Home Manager

Hello and welcome to Rose Court.


We aim to provide a high standard of support and care to all our residents.


Whether in our Residential unit or our Nursing unit, our residents are guaranteed a safe, welcoming environment where they can feel comfortable and receive the care they need.


We look forward to welcoming you to Rose Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rose Court Residential & Nursing Home to verify any information. View our terms and conditions. Rose Court Residential & Nursing Home has an Enhanced Service - more info.