






Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.
Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents....
Care Provided by Belong Crewe
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Crewe for full pricing details and T&Cs.
Contact Belong Crewe to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Caroline Anthony(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2010
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.
Parking
- On-site parking is available.
Belong Crewe Reviews (127)
Belong Crewe has a Review Score of 9.9 (9.864) out of 10, based on 34 reviews in the last 2 years.
Over all time Belong Crewe has 127 reviews.
I have been very happy with the way in which my husband was welcomed and settled into the household. He quickly became less stressed than he has been at home, finding the environment less puzzling and the constant presence of staff comforting. Any difficulties or issues have been dealt with in a professional and timely fashion. The care model is good, care staff are kind and professional. My only reservation is that I believe management could support them better so that morale is maintained and good staff stay.
Thank you for taking the time to provide us with your feedback. We are delighted to hear that your husband has settled and want to thank you for choosing Belong Crewe. We are delighted to hear that your husband's experience at Belong has been so positive and trust that it will continue to be so. We...
I really enjoy living here at Belong. I enjoy taking part in the activities available.
Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoy living at the village and taking part in the activities. Kind regards.
My temporary stay in Belong Crewe, the nursing and care home, was to determine whether I could manage on my own there, with the difficulties I had been experiencing in my own home, not only "old age" but ongoing "ill health". I was panic stricken and deeply worried that I had to take my son's advice that I needed help at 96 years of age as I was not likely to improve very much. Happily, during the past six weeks, my stay with the staff at Belong has been very good indeed and I hope to continue. I have been made so welcome, with life enjoyable again, due to their caring and devotion and I have been so comfortable in this beautiful home.
Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to have you stay with us and we are delighted that we were able to make you feel welcome and comfortable here. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Kind regards.
My father moved to Belong Crewe in August this year after a stay in hospital. I am really pleased at how well he has settled in. This is due to the lovely staff who made him feel very welcome. It is a very happy place and nothing is too much trouble for the staff. I feel reassured that dad is being supported 24/7 and all his needs are being met. It gives me great pleasure when I visit him to see him so happy and contented.
Thank you for your positive feedback on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your father living with us.
It is a large financial commitment but this relates to the care and attention which is given to residents - a very human place to be living!
Dementia is not easy to live with, or for the person involved, but to have a happy and contented mother is a blessing at her stage of life!
Thank you for taking the time to submit a review of Belong Crewe. We are pleased to hear that you are happy with the service provided.
It is a very friendly and enjoyable place. Despite the constant attention required by many patients it is always delivered with a smile. The place is kept clean and maintenance is generally kept up with. The staff are generally quite young but experienced and deliver a service that is well above their years at times.
Thank you for taking the time to leave a review for Belong Crewe. We are pleased to hear that you are happy with the service provided.
I could not have asked for better care for my auntie in the three and a half years she was in Belong. I also want to thank all the staff for what they did for her during her final weeks before she died. I would recommend Belong to anybody as I could not have found a better place for her. Again many thanks to everybody.
Thank you for taking the time to submit your review of Belong. We are very pleased to hear that you were happy with the service you received.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2017Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Crewe.
Awards / Recognitions (19)
- 30 Jan 2026Recipient: Belong Ltd
- 30 Jun 2022Recipient: Belong Ltd
- 17 Aug 2021Recipient: Belong Ltd
Meet the Team (6)

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager, where she consistently demonstrated her leadership skills with compassion and dedication.
Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break, she returned to work, this time for the council, providing domiciliary care in the community.
It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.
As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.
She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.

Dean joined Belong Crewe soon after it opened in 2011, quickly proving himself a compassionate, dedicated and highly regarded team member. He worked as a Support Worker for 12 years, providing outstanding support to residents while completing both his Level 2 and Level 3 qualifications in Adult Social Care. Promotions to Senior Support Worker, then Team Leader, followed, and it was during his tenure in the latter role that Dean deservedly won the fiercely contested Belong Champion Award for Leader of the Year.
He continued to demonstrate his dependability as he took on increasing levels of responsibility following the appointment of Caroline Anthony as General Manager. He was appointed to the Village Management Team as Assistant Support Manager in 2023, before being promoted to the Support Manager role the following year. He is currently working towards his Level 5 Diploma in Adult Social Care.

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.
Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.
Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.
Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.
Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.
Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Crewe to verify any information. View our terms and conditions. Belong Crewe has an Enhanced Service -more info.