Belong Crewe

Brookhouse Drive, Crewe CW2 6NA
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9.9 121 Reviews
  • Belong Crewe, Crewe
Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

The community village offers 12 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. There is also a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon, therapy room and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

The specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1670 – £1820
  • Self-Funded Residential Dementia Care: £1670 – £1820
  • Self-Funded Nursing Care: £1670 – £1820
  • Self-Funded Nursing Dementia Care: £1670 – £1820
  • RESPITE Self-Funded Residential Care: £1770 – £1920
  • RESPITE Self-Funded Residential Dementia Care: £1770 – £1920
  • RESPITE Self-Funded Nursing Care: £1770 – £1920
  • RESPITE Self-Funded Nursing Dementia Care: £1770 – £1920

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Crewe to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Caroline Anthony (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.

Parking

  • On-site parking is available.

Belong Crewe Reviews (121)

9.9

Belong Crewe has a Review Score of 9.9 (9.875) out of 10, based on 35 reviews in the last 2 years.
Over all time Belong Crewe has 121 reviews.

Overall Experience
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Reviewer Connection to Belong Crewe
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Review from S A B (Daughter-in-law of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong Crewe has an amazing staff. They have been caring for our mum for almost a year in a totally professional and efficient manner. Just as important, they are loving, kind and very generous with their time and energy. We have watched them deal with some very tricky situations with grace and class
and are grateful for everything they do for mum.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for your positive feedback on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your mum living with us.

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Review from Nigel B (Son of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Belong Crewe to be almost flawless. I live in America and my mother in Crewe. She started by attending experience days every Wednesday, then got a flat, and then moved into one of the households. At every step everyone has been enormously helpful, both to my mother and to me, they go beyond
and above what we want, are incredibly professional, clean, well-mannered. The place has a wonderful feel to it and everyone pitches in to create a well-oiled machine. I thoroughly, unreservedly recommend it.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this lovely feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.

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Review from John O (Son of Resident) published on 5 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old mother had become increasingly confused and was hospitalised many miles away after a minor fall. She could not be discharged back to her home as she now needed full nursing care in an end-of-life context. I approached Belong to see if they could help me at very short notice. They were
incredibly helpful and very soon Mum was in a beautiful room at Belong. I cannot praise the staff at Belong highly enough for their care and compassion for Mum (and me!). The staffing levels are very high and all are very well trained. I quickly got to know the group of staff dedicated to the small household in which Mum was resident. Her last days were very peaceful and I could visit and sit with her at any time. I was pleased and amazed that a staff member sat with her all the time during her last hours. I thoroughly recommend Belong Crewe. They couldn't have done better!
Reply from Phil Caine, General Manager at Belong Crewe

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and I will ensure your kind words are shared with the staff team.

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Review from Angela G (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has always been treated with respect and given stimulation relating to his interests, even when he attended experience days for many years, prior to becoming a resident. The aided his adjustment to staying and also the friendly welcoming staff already knew him. The standard of care is excellent,
high standard of dementia care, homely atmosphere. The staff of all levels are helpful, approachable and nothing is too much trouble. They offer a second home to relatives encouraging family feeling throughout the clean, well laid out home, supported by the many thoughtful activities for everyone to join in. I cannot recommend Belong Crew enough, it is like a four-star hotel!
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for leaving such a kind review of Belong Crewe. We are so happy to hear that your father is settled and happy and will aim to keep our services to such high standards.

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Review from Tina R (Friend of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been coming to Belong for almost a year and find the experience warm and friendly. Everyone is very helpful and caring. The moment you enter through the front door the warmth and professionalism envelopes like a hug.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards.

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Review from Jackie L (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the "household" set up at Belong. The village is an amazing design with one large building containing apartments, 6 households and other superb facilities.
My dad lives in a household of 10 with open plan lounge, kitchen and dining area. He enjoys going to "the venue" with
a variety of daily activities and I enjoy taking him out to the Bistro all under the same roof. The dedicated team of carers in the household show genuine love and concern for my dad. I would especially like to thank his nursing companion whose prompt action in February definitely saved his life.
This dedication and genuine concern is exemplified by the manager of Belong Crewe, shown by the time and care he gave to my family when looking for the ideal nursing care for dad at very short notice. We wish we had discovered the "Belong Village" 5 years ago.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that your dad is happy at Belong Crewe and that the dedication of our village staff team is making a difference.

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Review from M B (Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my time in the gym, since joining my balance and overall fitness has greatly improved.
Being with my friends, each encouraging each other to excel.
We had a sponsored bike ride and I hadn't had so much fun in ages while raising money for a new bike.
The staff are great and they always encourage
you to surpass your goals.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you are happy with the service and that our staff team are able to support and encourage you. I will ensure your kind words are shared with the team; thanks again.

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Review from D B (Wife of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone works very hard to help all residents feel at home and wanted.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for your positive feedback on the support provided at Belong Crewe. Our staff work very hard to ensure that the village is a friendly and homely environment for everyone and they will be delighted to hear that this has been your experience.

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Review from A G (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was a resident of Patriot Household, Belong, Crewe for four years. Throughout that time we have been very impressed by the excellent quality of service offered by Belong from the management at the top, through to the nursing staff carers, cleaners, cooks, hairdressers, handymen, physios, events
organisers. They work as a team, are very dedicated to looking after the individual needs of residents to provide a cheerful welcoming environment for residents, family and community. Mum was never lonely. She was always treated with dignity and respect. Belong carers became like an extended family to mum. With their help, she achieved full recovery from a hip operation aged 97 years! We as family members were welcomed and supported through difficult times at any time of the day or night. We thoroughly recommend Belong as a care home. It has been a joy and still is a joy to visit Belong.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for your kind words and for taking the time to provide us with this lovely feedback. Our staff work really hard to ensure a friendly, supportive and welcoming environment and it means a great deal to all of the village team to know that this is appreciated. It was a privilege to support your mum and we trust that your experience of Belong will continue to be so positive.

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Review from M A (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My deceased mother always said to me "they look after me well" which made me happy that she is in safe hands.
The carers/staff were well trained and knew how to address any eventuality which gave us the relatives confidence.
I would also like to thank the management team of Belong Crewe and all their
staff who work tirelessly day and night they are dedicated people selfless and caring and that they are a big plus for Belong Crewe.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you so much for taking the time to post this moving feedback. Our staff work really hard and aim to make people's time with us as special and positive as possible. It will mean a great deal to the village team to read your comments and I will ensure that they are shared with everyone.

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Review from Jackie D (Daughter of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The household staff try so hard to create a home from home environment. Mum is treated with love, care and respect. She has bonded very well with the carers. She believes they are her 'friends'. Nothing is too much trouble - they always go above and beyond in their attempts to deal with Mums ever changing
and demanding needs.
The support they have given me is valued highly. Everything is explained and I can ring and visit whenever I want to.
It's so nice to know that Mum is living in such a happy and safe environment.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you mum is happy and settled here. Our staff teams work extremely hard to ensure we provide high levels of support and maintain high standards throughout the village and so they will be happy to know that this has been your experience. I will ensure your comments are passed on to the team.

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Review from Linda O (Daughter of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very good home. Mum has lived a good and longer life because of her good care. Thank you very much from all her family.
Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are touched by your kind words and will ensure they are shared with the staff teams at the village.

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Review from J H (Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Luckily, I only live 5 minutes away from Belong Crewe. I regularly go to the hairdressers. It is not too expensive and the ladies are excellent at their jobs and are always so patient and kind with any of the residents who have various problems. I regularly go for lunch - very good food and not too
expensive.


I and some friends enjoy playing scrabble with 2 of the residents. The activities are excellent eg. darts, keep fit, modelling, outside speakers, bingo, quizzes etc. There is a lovely garden with a water feature, raised beds, lovely plants and shrubs etc. I have visited many local homes and this is the best.

Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure we provide a friendly and welcoming environment with a variety of meaningful activities to join in, for residents and members of the community, and so we are delighted that this has been your experience.

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Review from Barbara B (Daughter-in-law of Resident) published on 25 August 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I visited my sister-in-law today as she had a fall a week ago and has sustained injuries to her right side upper chest at the back and is having a hard time with movement at the moment. I also bought her a new dressing gown, the one she has was very dirty with food all down the front. She was sent to
the hospital in it which embarrassed my husband and I.
I asked the staff on bringing her back from the hospital to wash it but two days later when we visited it was still the same, I asked again and it was done by next visit. Surely the staff can see it was dirty.
On my visit today I had to tidy her room and bathroom and the carpet needed vacuuming. I also had to assist a lady to find a chair. I realised the staff were doing a handover but they should have taken over from me as I am not insured to help a client. I feel the staff are friendly but they just seem at times a little nonchalant.
Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for the feedback. We are very concerned about this customer experience which falls short of our expected standards and are now looking into the issues listed. The Village Manager will arrange to meet with Mrs. Bateman to discuss these matters in more detail and try to resolve the concerns.

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Review from S G (Wife of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the way in which my husband was welcomed and settled into the household. He quickly became less stressed than he has been at home, finding the environment less puzzling and the constant presence of staff comforting. Any difficulties or issues have been dealt with in a professional
and timely fashion. The care model is good, care staff are kind and professional. My only reservation is that I believe management could support them better so that morale is maintained and good staff stay.
Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for taking the time to provide us with your feedback. We are delighted to hear that your husband has settled and want to thank you for choosing Belong Crewe. We are delighted to hear that your husband's experience at Belong has been so positive and trust that it will continue to be so. We appreciate feedback from customers and continuously look at ways we can improve and will share your comments with the village management team. Kind regards.

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Review from R P (Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy living here at Belong. I enjoy taking part in the activities available.
Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoy living at the village and taking part in the activities. Kind regards.

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Review from Irene E (Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My temporary stay in Belong Crewe, the nursing and care home, was to determine whether I could manage on my own there, with the difficulties I had been experiencing in my own home, not only "old age" but ongoing "ill health". I was panic stricken and deeply worried that I had to take my son's advice
that I needed help at 96 years of age as I was not likely to improve very much. Happily, during the past six weeks, my stay with the staff at Belong has been very good indeed and I hope to continue. I have been made so welcome, with life enjoyable again, due to their caring and devotion and I have been so comfortable in this beautiful home.
Reply from Tracy Brookes, Marketing Supervisor at Belong Crewe

Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to have you stay with us and we are delighted that we were able to make you feel welcome and comfortable here. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Kind regards.

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Review from Lindsey H (Daughter of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Belong Crewe in August this year after a stay in hospital. I am really pleased at how well he has settled in. This is due to the lovely staff who made him feel very welcome. It is a very happy place and nothing is too much trouble for the staff. I feel reassured that dad is being
supported 24/7 and all his needs are being met. It gives me great pleasure when I visit him to see him so happy and contented.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Crewe

Thank you for your positive feedback on the support provided at Belong Crewe. We do our best to understand every customer and it is a pleasure to have your father living with us.

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Review from C G (Son of Resident) published on 10 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Belong (Crewe) has turned out to be just the right place to cater for my 92 year old mothers needs.
It is a large financial commitment but this relates to the care and attention which is given to residents - a very human place to be living!
Dementia is not easy to live with, or for the person involved,
but to have a happy and contented mother is a blessing at her stage of life!
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Crewe

Thank you for taking the time to submit a review of Belong Crewe. We are pleased to hear that you are happy with the service provided.

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Review from Neil (Son of Resident) published on 10 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is a very friendly and enjoyable place. Despite the constant attention required by many patients it is always delivered with a smile. The place is kept clean and maintenance is generally kept up with. The staff are generally quite young but experienced and deliver a service that is well above their
years at times.
Reply from Becki Prince, Customer Support and Marketing Administator at Belong Crewe

Thank you for taking the time to leave a review for Belong Crewe. We are pleased to hear that you are happy with the service provided.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Belong Crewe is calculated as follows: ( (369 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 416 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (5)

Caroline

Caroline Anthony

Job Title: General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.


Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.


It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.


As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.


She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.

Jane

Jane Hughes

Job Title: Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.

Joy

Joy Cassidy

Job Title: Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.

Jessica

Jessica Butler

Job Title: Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.


Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.


Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.


Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.


Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.

Jane

Jane Gabbert

Job Title: Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.


Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.

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