Belong Crewe

Brookhouse Drive, Crewe CW2 6NA
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9.9 121 Reviews
  • Belong Crewe, Crewe
Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

The community village offers 12 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. There is also a vibrant hub for community activities, with facilities that include a licensed bistro, hair salon, therapy room and exercise studio. The village model is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

The specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1670 – £1820
  • Self-Funded Residential Dementia Care: £1670 – £1820
  • Self-Funded Nursing Care: £1670 – £1820
  • Self-Funded Nursing Dementia Care: £1670 – £1820
  • RESPITE Self-Funded Residential Care: £1770 – £1920
  • RESPITE Self-Funded Residential Dementia Care: £1770 – £1920
  • RESPITE Self-Funded Nursing Care: £1770 – £1920
  • RESPITE Self-Funded Nursing Dementia Care: £1770 – £1920

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Crewe to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Caroline Anthony (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.

Parking

  • On-site parking is available.

Belong Crewe Reviews (121)

9.9

Belong Crewe has a Review Score of 9.9 (9.875) out of 10, based on 35 reviews in the last 2 years.
Over all time Belong Crewe has 121 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Belong Crewe
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Total of 121, showing 81-100
Review from Carolyn L (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have had a difficult time trying to find the right placement for our Mum. She started off in an apartment as she was, before this, independent in her own home, but she was lonely. Despite daily visits, she didn't settle and as a family, we were offered an alternative in a household.
She did not settle and once again staff offered an alternative in another household. They could not have done more and hopefully, Mum will settle and be happy now.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. It is a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Crewe.

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Review from J G (Niece of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my aunt received in Belong in her 2 and a half years there was second to none.
All staff - carers, admin staff and management - were very friendly and always cheerful, creating a nice and uplifting atmosphere. My aunt had very complex medical needs and Belong gave her all the help she needed.
She suffered a lot of pain as she had osteoarthritis and the staff hoisted her from the chair to bed whenever my aunt requested this.
They always tried to comply with her wishes and did everything they could to keep her comfortable. There were always plenty of drinks and food available. I have been very impressed with Belong and would have no hesitation in recommending them to others.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your lovely feedback of Belong Crewe. We are delighted to know that your aunt was happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.

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Review from David H (Husband of Resident) published on 2 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What do you want to do when you move to a care home? Walk your daughter down the aisle after 3 years in a wheelchair? Ride the world's fastest zip wire? Maybe breakfast in bed and a long lie-in is your preference? No problem! At Belong the staff work hard to make sure you are able to do what you want.
After
going to Experience Days my wife moved in for a short break. Due to dementia, our own home had become a scary place. After 3 days she asked if she could stay "I'm happy here, it feels like home". So she (and I) were welcomed into the household "family". She enjoyed every minute of her stay.
Care is first-rate with exceptional staff and a nurse on duty all of the time, but Belong goes beyond that to ensure people live a full and happy life. Village activities run all day and household activities happen spontaneously.
Some areas are open to the public so the village feels lively. Just call in at the Bistro and feel the atmosphere. One Belong even gets 5* ratings on Tripadvisor!
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe, which we are absolutely delighted with! Our staff do their very best to understand every customer and so they will be happy to hear that your overall experience has been so positive. Thank you again for your kind comments and for choosing Belong Crewe.

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Review from Angela T (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On 2/6/19, my mum (88 years) was admitted into Belong Crewe care home after her health deteriorated over a period of 6 weeks after being discharged from hospital. She was in a deep depression and had no interest in anything.
Mentally and physically, she could no longer be left on her own and was in
need of 24-hour care. A neighbour recommended Belong Crewe. We both visited it and were very impressed by the professionalism and standards of the home. After six weeks of mum's stay, we cannot believe the progress she has made. She is happy and comfortable and put a little weight on (much needed). Clearly, this is due to the manager and his outstanding care team in Coronation House. They are genuinely caring and professional.
My brother and I have peace of mind that mum has been the best care and attention possible.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your incredibly moving feedback. We are all absolutely delighted to hear that your mum is happy and settled here and that the dedication of our staff is helping to make a difference and provide peace of mind for you and your brother. I will ensure your kind words are shared with the whole team. Thank you for choosing Belong Crewe.

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Review from Derek W (Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review and ratings for Belong Crewe. We are delighted to hear that you are overall happy with your experience. Thank you for choosing Belong Crewe.

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Review from Gordon D (Son of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum arrived at Belong, my sister and I were anxious about the placement, as Mum had lost all interest in life. Mum would get up and then sit in her chair all day, except to make a cup of tea or porridge. She had a few falls and had lost confidence as well. This is when she asked for help. We need
not have worried. Since Mum arrived here, she is a different person, thanks to the wonderful team at Belong. Thank you, everybody, from my sister and I.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted that the team are helping to make a difference and your mum is settled here. Thank you for choosing Belong Crewe.

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Review from Anne-Marie H (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has flourished at Belong Crewe. The staff go the extra mile with a smile.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. I am delighted to hear that your mum is happy here and I'm sure the team will be delighted with this feedback also; I will ensure your comments are shared with them. Thank you for choosing Belong Crewe.

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Review from Jean W (Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very happy, supported and safe. I like the activities and the food. I am very happy here.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you are happy and enjoying the activities and food at the village. Thank you for choosing Belong Crewe.

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Review from H R (Granddaughter of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls on Royal Scot offer my granddad the most amazing care day in day out. We know he's safe and happy. Every time we visit he is clean and singing which can only mean he is happy. They communicate excellently with all of the family where necessary. We are also kept up to date with the numerous
activities he does which is brilliant for his busy mind.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that your granddad is happy and settled here. It will be a pleasure to share your feedback with the members of the Royal Scot team. Thank you for choosing Belong Crewe.

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Review from M P (Sister of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved my 91-year-old sister from her very good care home I was anxious to ensure that the choice of one near to my husband and I would be suitable. I am delighted to say that Belong Crewe has proved excellent in every way. Excellent staff in lovely surroundings. Lots of activities to keep her
engaged. The move has been a great success and she has settled in really well.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. The staff teams work hard to ensure a welcoming and comfortable environment and so we are delighted to know that you sister has settled into the village and is happy here; I will ensure your comments are shared with them. Thank you for choosing Belong Crewe.

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Review from Jean R (Wife of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who is suffering from advanced Alzheimers recently spent five weeks respite care at Belong Crewe. All his needs were very caringly addressed and he very quickly settled in. His unusual pattern of behaviour and his protests regarding his personal care were treated with enormous patience and
sympathy. As a wife, I was always allowed and encouraged to visit at any hour and always made to feel very welcome and part of the 'household family'. We look forward to the next respite stay.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We aim to provide high standards and are delighted to hear that this was your experience. We look forward to welcoming you and your husband back to the village. Thank you for choosing Belong Crewe.

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Review from P D (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I particularly appreciate that my mother (who has dementia) lives in a household of no more than 10 other residents which creates a safe, homely atmosphere and there is great continuity of staff who know her well and who are caring and affectionate as well as professional.
The village is integrated
into the wider community with public spaces and a wealth of activities which my mother is supported to take part in so her life is as rich as possible.
She is very happy.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are overjoyed to hear that your mother is happy with us and your experience of Belong has been so positive; we trust it will continue to be so. Thank you for choosing Belong Crewe.

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Review from K F (Wife of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant and supportive to both client and carer. Activities stimulative and well monitored best practice is applied at all times. Clients made to feel special. All aspects are well managed but flexible in staff approach. Were never made to feel in the way. Dynamic view of clients needs
and potential that is considered and under review on a continuing basis. Well done to all.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that your experience of Belong Crewe has been so positive and trust it will continue to be so. It will mean a great deal to our village team to know that their hard work is appreciated.

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Review from D M (Son-in-law of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good night. Food was very hot and nice. Staff worked very hard to make the night a good one. Will come to many others.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted you were able to join us and enjoyed your evening. I will ensure your kind comments are shared with the team and we look forward to welcoming you back to the village soon.

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Review from G M (Daughter of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burns Night pop uip restaurant 25/01/19. A thoroughly enjoyable 3-course Scottish themed meal. Well presnted, very tasty. Hot food, nice and hot. Staff very cheerful and competent. The guitar was anice tough but maybe some bagpipes would have been nice at some point seeing as we were celebrating Burns
Night. Will definitely attend more events of a similar nature (work commitment permitting!).
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoyed the Burns Night pop up restaurant and will take your feedback on-board for next year. We hope to see you at the village again soon.

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Review from C S (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Belong, Crewe from a more traditional care home. He instantly loved the "household" concept which creates a family atmosphere, especially with each household having its own dedicated staff. He also benefited from Belong's active integration into the local community, by taking part
in events staged at Belong, as well as enjoying the cafe with his visitors. In addition, he enjoyed facilities available to residents such as the fitness suite. Sadly my father passed away whilst at Belong and whilst his care there could not be faulted, his end of life care was quite exceptional.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff will be most touched to read this. It was a privilege to care for your father and we are delighted to hear that your experience of Belong was so positive.

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Review from David P (Son of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring. Mother is very happy there with lots of friends. I’m kept up to date if there are any problems.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that your experience has been a positive one and trust it will continue to be so. Thank you for choosing Belong Crewe.

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Review from N T (Daughter of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are 24/7 caring for a parent with dementia but finding it too much please go and have a look round Belong. As nice as the idea of keeping them at home is, the reality is not usually very nice for anyone. I found it exhausting, exasperating and frustrating. Mum was bored, bitter and angry. By
June it was becoming unsafe too as she was wandering and confused. Rescue for both of us came in the form of Belong. Mum has a lovely room which she thinks is in a hotel, she has new friends (staff and other residents), things to stimulate her and people who genuinely care about her are there night and day to talk or help her in any way she needs. Only a few weeks after moving in she became extremely settled. The staff are well chosen, caring, well trained and professional and there are a few who stand out as amazing! We visit mum regularly and take her out which she loves but after a few hours, she will ask to go back. She is much calmer and far less confused than she was at home.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment and so it will mean a great deal to them to hear that their dedication is making a difference. Thank you for choosing Belong Crewe; it's a pleasure to have your mum stay with us.

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Review from Jeremy B (Resident) assisted by family/friend published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Belong in May 2018 for 2 weeks respite/trial as my carer became unwell so consequently, he needed to find a suitable care arrangement for me as I am wheelchair bound and hemiplegic following an RTA in 1987 and unable to live alone.
I felt happy with the respite period as everyone made me
feel so welcome and my carer and I decided I would continue at Belong as it provides everything I need.
Reply from Phil Caine, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. It is a pleasure to have you stay with us at the village and the staff teams will be delighted with this feedback. We aim to maintain high standards at Belong Crewe; we are thrilled to hear this has been your experience.

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Review from Linda N (Niece of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first moment we went into Belong Crewe, we knew this was the right place for our aunty. They are friendly, kind and extremely helpful - in essence, all the staff are fab-u-lous!
Reply from Phil Caine, General Manager at Belong Crewe

Thank you very much for this lovely feedback. I will be delighted to share it with the team. They are indeed extremely dedicated and I'm sure will be most touched to read it.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Belong Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Belong Crewe is calculated as follows: ( (369 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 416 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Crewe is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (5)

Caroline

Caroline Anthony

Job Title: General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager where she consistently demonstrated her leadership skills with compassion and dedication.


Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break she returned to work, this time for the council, providing domiciliary care in the community.


It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.


As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.


She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.

Jane

Jane Hughes

Job Title: Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.

Joy

Joy Cassidy

Job Title: Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.

Jessica

Jessica Butler

Job Title: Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.


Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.


Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.


Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.


Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.

Jane

Jane Gabbert

Job Title: Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.


Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.

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