Belong Crewe

A lovely atmosphere between staff and clients noticeable as soon as you enter the building. Food in the cafe is very nice. The staff are very willing to assist if help is needed.

Belong looked after my wife and now I am a resident myself. Belong was my only choice where to live. The decor and the village have always been nice. I am a happy resident and happy that Belong is here.

In the last 9 months of Dad living at Belong, we have seen such an improvement in him. We feel reassured that Dad is well looked after and his needs are met. On visiting, we are always greeted in a friendly manner by the majority of the regular staff. At times we have felt there has been some staff shortages and the odd thing is missed, but in general, we are very happy with Dad's progress since living here.

Excellent first impression of the village. Staff very approachable and knowledgeable. Sounds like a perfect set up and we are reassured this is the place for Mum to settle and be happy. The decision of moving Mum has been made much easier as it is an enormous change for us all.

A very dear friend was a resident in Royal Scot House for nearly two years. It was very much a house with the residents receiving excellent care in a friendly setting. Every member of staff was friendly and caring. My friend was treated with love and respect and her every care need was met. I was always welcomed when I visited and I was kept up to date with all aspect of her management. I was rung at home if there were any changes in her care and her condition. Her room was always clean and tidy and when I was there at that time I noted how thorough they were. Unfortunately, my friend wasn’t able to participate in the activities but the carers encouraged her as much as possible within her wishes. If she had arrived before she reached the point she was at, she would have loved everything offered by Belong.

I have been a resident at Belong for a short stay on two occasions and have been very happy. I couldn't find any problems. I was a little nervous about going to stay but soon felt at home after the first day.

I think the staff are all amazing. They are all so thoughtful and patient. They get to know the residents very quickly and their individual needs. I have total peace of mind that my parents are in the best place. I love the layout of the village and the freedom in each household that the residents have. It is very homely.

From the moment I came to Britannia House, emotionally upset about my sister becoming a resident, the staff of Britannia have been fantastic. The care, patience, love and support for my sister has been nothing short of wonderful. Additionally, they gave me lots of support and hugs as well. It is so great that the same team members look after the residents in the household. Once my sister told me that she liked this hotel and had made new friends. Such a great place.

For the past 3 or so years, Patriot House has looked after my mother and have been brilliant. My mother soon realised that she was loved here, safe and extremely well looked after. Unfortunately, we were called across from Australia as my mother was approaching the end of life. Thankfully we were able to spend just over four weeks with my mother before she passed. During those four weeks, all staff (throughout Belong) have been excellent and I could not have wished for any better treatment for both my wife and I, and my mother. You guys are all angels and we cannot thank you enough.

My sister and I have had a difficult time trying to find the right placement for our Mum. She started off in an apartment as she was, before this, independent in her own home, but she was lonely. Despite daily visits, she didn't settle and as a family, we were offered an alternative in a household. She did not settle and once again staff offered an alternative in another household. They could not have done more and hopefully, Mum will settle and be happy now.

They always tried to comply with her wishes and did everything they could to keep her comfortable. There were always plenty of drinks and food available. I have been very impressed with Belong and would have no hesitation in recommending them to others.

Some areas are open to the public so the village feels lively. Just call in at the Bistro and feel the atmosphere. One Belong even gets 5* ratings on Tripadvisor!

My brother and I have peace of mind that mum has been the best care and attention possible.

Very good overall.

When Mum arrived at Belong, my sister and I were anxious about the placement, as Mum had lost all interest in life. Mum would get up and then sit in her chair all day, except to make a cup of tea or porridge. She had a few falls and had lost confidence as well. This is when she asked for help. We need not have worried. Since Mum arrived here, she is a different person, thanks to the wonderful team at Belong. Thank you, everybody, from my sister and I.

My mum has flourished at Belong Crewe. The staff go the extra mile with a smile.

I feel very happy, supported and safe. I like the activities and the food. I am very happy here.

The girls on Royal Scot offer my granddad the most amazing care day in day out. We know he's safe and happy. Every time we visit he is clean and singing which can only mean he is happy. They communicate excellently with all of the family where necessary. We are also kept up to date with the numerous activities he does which is brilliant for his busy mind.

Having moved my 91-year-old sister from her very good care home I was anxious to ensure that the choice of one near to my husband and I would be suitable. I am delighted to say that Belong Crewe has proved excellent in every way. Excellent staff in lovely surroundings. Lots of activities to keep her engaged. The move has been a great success and she has settled in really well.

My husband who is suffering from advanced Alzheimers recently spent five weeks respite care at Belong Crewe. All his needs were very caringly addressed and he very quickly settled in. His unusual pattern of behaviour and his protests regarding his personal care were treated with enormous patience and sympathy. As a wife, I was always allowed and encouraged to visit at any hour and always made to feel very welcome and part of the 'household family'. We look forward to the next respite stay.