






Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.
Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents....
Care Provided by Belong Crewe
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Crewe for full pricing details and T&Cs.
Contact Belong Crewe to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Caroline Anthony(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2010
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.
Parking
- On-site parking is available.
Belong Crewe Reviews (127)
Belong Crewe has a Review Score of 9.9 (9.864) out of 10, based on 34 reviews in the last 2 years.
Over all time Belong Crewe has 127 reviews.
I would like to thank all the staff at Belong Crewe for the excellent job they do, not just in providing care but in activities and enabling people to have a life. They went the extra mile in facilitating my father to be part of his granddaughter's wedding even though he couldn't physically be there. Not only did they arrange for him to watch the live stream but made sure he had company, nibbles and a drink. The following day they enabled our family, dressed in our wedding finery (including a wedding dress), to meet in the garden so he could give the bride and groom his blessing in person. Providing care and enabling someone to be the person they are is not easy, especially when there are several people all needing help. Those involved in dad's care, management, catering staff, activity staff, carers and all the team, do an amazing job and, as a family, we cannot thank you enough. It is especially comforting when we are not able to visit as we would wish that he has such loving care.
Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.
I know how hard the last year must have been for all the staff trying to keep all residents safe during the pandemic, so I would like to thank them all for their dedication.
The atmosphere in the building is always very welcoming and upbeat. There is no way I would rather have mum anywhere else. Thank you.
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.
My husband has been a resident at Belong Crewe since last October because of advanced dementia. In April he had a stroke. I knew of Belong Crewe because prior to the pandemic and lockdowns he was an experience day member for 3 days each week. I saw then what lovely caring people all of the staff at Belong were. The carers are gentle, loving and happy to be doing a very difficult job. They extend the same care to me. You don't have an option for nursing but since my husband had a stroke, the Belong nurses have provided gentle, efficient and knowledgeable care for him. They always keep me informed. This is especially important in these days of GP's working remotely.
Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards.
My auntie has been here for 5 years and has been very happy and well cared for. The staff are excellent.
Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Crewe has been so positive, and trust that it will continue to be so.
Excellent staff and nothing is too much trouble. No one could be more helpful or friendly. My wife is as happy as can be in the separated circumstances, also the trouble taken to allow our weekly visits which are very much appreciated.
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Crewe has been a good one. Thanks again for choosing Belong Crewe; it’s a pleasure to have your wife with us.
My dad joined Belong Crewe in September 2020, very difficult time. The staff have been excellent! Very difficult for us as a family with Covid, therefore, not being able to visit. We ring daily and there is always a reassuring voice at the end of the phone. They give us updates on Dad's day to day life in his new home and support us, his family. No matter how busy, they are helpful - thank you!
It is a pleasure to look after your dad and thank you so much for your kind comments, especially at this time. We really appreciate your support.
The most amazing place with fantastic caring staff who can't do enough for the residents. Has to be one of the best dementia households in the UK. My father is very content and the great activities they provide to stimulate the customers is brilliant. First Class.
Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team. Thank you for choosing Belong Crewe.
I have very little knowledge of care homes, however, I have discovered this home and its staff including management to be truly efficient and my uncle who is staying here speaks very well of the care he receives. He has never moaned about any of the staff or facilities here.
Thank you so much for your kind words, it means so much. All the team at Belong Crewe strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.
The family are very happy for Mum to be living in Belong Crewe. The staff are very caring and patient. My mum is stimulated in many ways but is always allowed time to herself. Very pleased with the overall care given.
Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team.
Excellent care and service provided with care.
Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.
My mother has been a resident at Belong for two and a half years. Throughout that time she has been cared for in a beautifully designed environment and looked after by the exceptionally caring staff, all of whom have allowed her to keep her dignity and some independence. I would recommend this care village to anyone.
Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards. Thank you for choosing Belong Crewe.
My mum has been in Belong since May 2018, and I have always been happy with the care she has received. I have only ever seen the residents treated with respect and dignity by the staff and they are consistently patient even with the most difficult residents. Following a severe stroke in December 2019, after two weeks in the hospital, Mum returned to Belong, and I have been so impressed with how the staff have accommodated her increased care needs. In fact, as a result of their care, she has improved beyond expectations and she is happy and content. I have only praise for the care team in Britannia household.
Thank you for taking the time to submit your review of Belong Crewe. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.
Excellent move in experience.
Thank you for choosing Belong Crewe.
I am so impressed with all aspects of Belong Crewe. My mum started on experience days and we all fell in love with the staff and the place. Mum is so happy and settled, which unfortunately she's not been in a good while. I would happily recommend this to everyone.
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.
Very adequate, pleasant, friendly and caring. Would like to have a few more activities.
Thank you very much for taking the time to provide us with this review of the village. It means a great deal to everyone here and we are so pleased that you are happy at Belong Crewe. We will ensure your comments are shared with the team. Thank you for choosing Belong Crewe.
Mum is loving her time in Belong and thriving by being here. It has given us peace of mind knowing she is so settled. Staff are very kind and friendly.
Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.
Myself, my daughter and our family feel like part of the Belong family and we couldn't be happier with the service Dad receives.
Thank you for taking the time to provide us with this feedback. It means a great deal to the team here and we are so pleased to hear that you are happy at Belong Crewe. Thank you for choosing Belong Crewe.
A lovely atmosphere between staff and clients noticeable as soon as you enter the building. Food in the cafe is very nice. The staff are very willing to assist if help is needed.
Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoyed your visit and look forward to welcoming you back soon.
Belong looked after my wife and now I am a resident myself. Belong was my only choice where to live. The decor and the village have always been nice. I am a happy resident and happy that Belong is here.
Thank you very much for taking the time to provide us with this feedback of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.
In the last 9 months of Dad living at Belong, we have seen such an improvement in him. We feel reassured that Dad is well looked after and his needs are met. On visiting, we are always greeted in a friendly manner by the majority of the regular staff. At times we have felt there has been some staff shortages and the odd thing is missed, but in general, we are very happy with Dad's progress since living here.
Thank you for taking the time to submit your review of Belong Crewe. We appreciate feedback from customers and continuously look at ways we can improve and will share your comments with the village management team. Thank you for choosing Belong Crewe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2017Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Crewe.
Awards / Recognitions (19)
- 30 Jan 2026Recipient: Belong Ltd
- 30 Jun 2022Recipient: Belong Ltd
- 17 Aug 2021Recipient: Belong Ltd
Meet the Team (6)

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager, where she consistently demonstrated her leadership skills with compassion and dedication.
Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break, she returned to work, this time for the council, providing domiciliary care in the community.
It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.
As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.
She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.

Dean joined Belong Crewe soon after it opened in 2011, quickly proving himself a compassionate, dedicated and highly regarded team member. He worked as a Support Worker for 12 years, providing outstanding support to residents while completing both his Level 2 and Level 3 qualifications in Adult Social Care. Promotions to Senior Support Worker, then Team Leader, followed, and it was during his tenure in the latter role that Dean deservedly won the fiercely contested Belong Champion Award for Leader of the Year.
He continued to demonstrate his dependability as he took on increasing levels of responsibility following the appointment of Caroline Anthony as General Manager. He was appointed to the Village Management Team as Assistant Support Manager in 2023, before being promoted to the Support Manager role the following year. He is currently working towards his Level 5 Diploma in Adult Social Care.

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.
Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.
Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.
Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.
Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.
Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.
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