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Belong Crewe

Brookhouse Drive, Crewe, Cheshire CW2 6NA
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Belong Crewe, Crewe

Belong Crewe is rated ‘outstanding’ by the Care Quality Commission (July 2023), and brings the very latest in care and facilities for older people into the heart of Crewe.

Belong households represent a radically different alternative to conventional care homes. Belong Crewe operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents....  

Care Provided by Belong Crewe

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,770 - £1,919£1,870 - £2,020
Residential Dementia Care£1,769 - £1,920£1,870 - £2,019
Nursing Care£1,770 - £1,919£1,870 - £2,020
Nursing Dementia Care£1,770 - £1,920£1,870 - £2,020

See key facts and pricing information on our website.

Contact Belong Crewe to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Caroline Anthony(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • Situated in the same town as Bentley Motors’ headquarters and a short walk from Crewe railway station, Belong Crewe enjoys a central location in Cheshire’s iconic railway town and was opened in 2009 by railway enthusiast and pop maestro, Pete Waterman. This heritage is reflected in the naming convention of their village households, inspired by famous passenger trains, including Britannia, Coronation and Royal Scot.

Parking

  • On-site parking is available.

Belong Crewe Reviews (127)

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9.9

Belong Crewe has a Review Score of 9.9 (9.864) out of 10, based on 34 reviews in the last 2 years. Over all time Belong Crewe has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Sallie B (Daughter of Resident) published on 17 September 2021 Submitted via Website
Overall Experience

I would like to thank all the staff at Belong Crewe for the excellent job they do, not just in providing care but in activities and enabling people to have a life. They went the extra mile in facilitating my father to be part of his granddaughter's wedding even though he couldn't physically be there. Not only did they arrange for him to watch the live stream but made sure he had company, nibbles and a drink. The following day they enabled our family, dressed in our wedding finery (including a wedding dress), to meet in the garden so he could give the bride and groom his blessing in person. Providing care and enabling someone to be the person they are is not easy, especially when there are several people all needing help. Those involved in dad's care, management, catering staff, activity staff, carers and all the team, do an amazing job and, as a family, we cannot thank you enough. It is especially comforting when we are not able to visit as we would wish that he has such loving care.

Reply from Cheryl Davies, General Manager at Belong Crewe

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from S M (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience
Mum has lived at Belong Crewe on Patriot household for over 18 months. I have great respect for all the wonderful staff who look after mum in such a kind, respective and professional manner.
I know how hard the last year must have been for all the staff trying to keep all residents safe during the pandemic, so I would like to thank them all for their dedication.

The atmosphere in the building is always very welcoming and upbeat. There is no way I would rather have mum anywhere else. Thank you.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Crewe; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.

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Review from Sheila M (Wife of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

My husband has been a resident at Belong Crewe since last October because of advanced dementia. In April he had a stroke. I knew of Belong Crewe because prior to the pandemic and lockdowns he was an experience day member for 3 days each week. I saw then what lovely caring people all of the staff at Belong were. The carers are gentle, loving and happy to be doing a very difficult job. They extend the same care to me. You don't have an option for nursing but since my husband had a stroke, the Belong nurses have provided gentle, efficient and knowledgeable care for him. They always keep me informed. This is especially important in these days of GP's working remotely.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards.

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Review from Angela S (Niece of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

My auntie has been here for 5 years and has been very happy and well cared for. The staff are excellent.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Crewe has been so positive, and trust that it will continue to be so.

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Review from J H (Husband of Resident) published on 23 May 2021 Submitted via Postal Card
Overall Experience

Excellent staff and nothing is too much trouble. No one could be more helpful or friendly. My wife is as happy as can be in the separated circumstances, also the trouble taken to allow our weekly visits which are very much appreciated.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Crewe has been a good one. Thanks again for choosing Belong Crewe; it’s a pleasure to have your wife with us.

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Review from Linda S (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

My dad joined Belong Crewe in September 2020, very difficult time. The staff have been excellent! Very difficult for us as a family with Covid, therefore, not being able to visit. We ring daily and there is always a reassuring voice at the end of the phone. They give us updates on Dad's day to day life in his new home and support us, his family. No matter how busy, they are helpful - thank you!

Reply from Kathryn Farmer, General Manager at Belong Crewe

It is a pleasure to look after your dad and thank you so much for your kind comments, especially at this time. We really appreciate your support.

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Review from L K (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

The most amazing place with fantastic caring staff who can't do enough for the residents. Has to be one of the best dementia households in the UK. My father is very content and the great activities they provide to stimulate the customers is brilliant. First Class.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team. Thank you for choosing Belong Crewe.

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Review from K R (Nephew of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

I have very little knowledge of care homes, however, I have discovered this home and its staff including management to be truly efficient and my uncle who is staying here speaks very well of the care he receives. He has never moaned about any of the staff or facilities here.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you so much for your kind words, it means so much. All the team at Belong Crewe strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.

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Review from Margaret B (Daughter of Resident) published on 19 March 2021 Submitted via Postal Card
Overall Experience

The family are very happy for Mum to be living in Belong Crewe. The staff are very caring and patient. My mum is stimulated in many ways but is always allowed time to herself. Very pleased with the overall care given.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will make sure your comments are shared with the village team.

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Review from J K (Wife of Resident) published on 18 March 2021 Submitted via Postal Card
Overall Experience

Excellent care and service provided with care.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much.

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Review from K D (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card
Overall Experience

My mother has been a resident at Belong for two and a half years. Throughout that time she has been cared for in a beautifully designed environment and looked after by the exceptionally caring staff, all of whom have allowed her to keep her dignity and some independence. I would recommend this care village to anyone.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are so touched by your kind words and will aim to keep our services to such high standards. Thank you for choosing Belong Crewe.

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Review from Helen P (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

My mum has been in Belong since May 2018, and I have always been happy with the care she has received. I have only ever seen the residents treated with respect and dignity by the staff and they are consistently patient even with the most difficult residents. Following a severe stroke in December 2019, after two weeks in the hospital, Mum returned to Belong, and I have been so impressed with how the staff have accommodated her increased care needs. In fact, as a result of their care, she has improved beyond expectations and she is happy and content. I have only praise for the care team in Britannia household.

Reply from Kathryn Farmer, General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.

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Review from Chris H (Son-in-law of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

Excellent move in experience.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe
Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.

Thank you for choosing Belong Crewe.

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Review from David B (Son of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

I am so impressed with all aspects of Belong Crewe. My mum started on experience days and we all fell in love with the staff and the place. Mum is so happy and settled, which unfortunately she's not been in a good while. I would happily recommend this to everyone.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Crewe and that the dedication of our village staff teams are making a difference. Thank you for choosing Belong Crewe.

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Review from P B (Resident / Service User) published on 21 February 2020 Submitted via Postal Card
Overall Experience

Very adequate, pleasant, friendly and caring. Would like to have a few more activities.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this review of the village. It means a great deal to everyone here and we are so pleased that you are happy at Belong Crewe. We will ensure your comments are shared with the team. Thank you for choosing Belong Crewe.

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Review from Karen B (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

Mum is loving her time in Belong and thriving by being here. It has given us peace of mind knowing she is so settled. Staff are very kind and friendly.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.

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Review from C J (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience
Despite a few minor staffing level issues, meaning Dad misses out on going to the odd activity/breakfast club. Couldn't recommend more the staff, quality of care and overall welcomeness/friendliness of all aspects of Belong.

Myself, my daughter and our family feel like part of the Belong family and we couldn't be happier with the service Dad receives.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to provide us with this feedback. It means a great deal to the team here and we are so pleased to hear that you are happy at Belong Crewe. Thank you for choosing Belong Crewe.

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Review from A F (Friend of Resident) published on 18 December 2019 Submitted via Postal Card
Overall Experience

A lovely atmosphere between staff and clients noticeable as soon as you enter the building. Food in the cafe is very nice. The staff are very willing to assist if help is needed.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We are delighted to hear that you enjoyed your visit and look forward to welcoming you back soon.

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Review from G E (Resident / Service User) published on 11 December 2019 Submitted via Postal Card
Overall Experience

Belong looked after my wife and now I am a resident myself. Belong was my only choice where to live. The decor and the village have always been nice. I am a happy resident and happy that Belong is here.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you very much for taking the time to provide us with this feedback of Belong Crewe. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Crewe.

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Review from N J (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card
Overall Experience

In the last 9 months of Dad living at Belong, we have seen such an improvement in him. We feel reassured that Dad is well looked after and his needs are met. On visiting, we are always greeted in a friendly manner by the majority of the regular staff. At times we have felt there has been some staff shortages and the odd thing is missed, but in general, we are very happy with Dad's progress since living here.

Reply from Kathryn Farmer, Acting General Manager at Belong Crewe

Thank you for taking the time to submit your review of Belong Crewe. We appreciate feedback from customers and continuously look at ways we can improve and will share your comments with the village management team. Thank you for choosing Belong Crewe.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 November 2017
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (27) & Events (0)

News
  • 29 Jul 2026

    Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...

  • 21 Jul 2026

    Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...

  • 20 Jul 2026

    Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...

Upcoming Events

There are no upcoming events for Belong Crewe.

Awards / Recognitions (19)

  • 30 Jan 2026Recipient: Belong Ltd
  • 30 Jun 2022Recipient: Belong Ltd
  • 17 Aug 2021Recipient: Belong Ltd

Meet the Team (6)

Caroline Anthony
Caroline AnthonyJob Title:General Manager

Caroline Anthony was appointed as General Manager at Belong Crewe in April 2024, following her five-year tenure in the role of Support Manager, where she consistently demonstrated her leadership skills with compassion and dedication.

Amongst the country’s first graduates for the NVQ in health and social care when originally launched, Caroline’s career took off when she secured her first care job in a local nursing home. Following a brief break, she returned to work, this time for the council, providing domiciliary care in the community.

It was after joining Belong in 2016 as a senior support worker that Caroline began to develop her leadership skills, progressing to Lead Senior Support Worker and then earning her promotion to Support Manager.

As General Manager, Caroline has overall responsibility for all who work and live at Belong Crewe, whether in 24-hour care households or independent living apartments.

She operates an open-door policy and always welcomes feedback from customers and members of the wider village community as we work together to enhance wellbeing and outcomes for all in our care.

Dean Pepper
Dean PepperJob Title:Support Manager

Dean joined Belong Crewe soon after it opened in 2011, quickly proving himself a compassionate, dedicated and highly regarded team member. He worked as a Support Worker for 12 years, providing outstanding support to residents while completing both his Level 2 and Level 3 qualifications in Adult Social Care. Promotions to Senior Support Worker, then Team Leader, followed, and it was during his tenure in the latter role that Dean deservedly won the fiercely contested Belong Champion Award for Leader of the Year.

He continued to demonstrate his dependability as he took on increasing levels of responsibility following the appointment of Caroline Anthony as General Manager. He was appointed to the Village Management Team as Assistant Support Manager in 2023, before being promoted to the Support Manager role the following year. He is currently working towards his Level 5 Diploma in Adult Social Care.

Jane Hughes
Jane HughesJob Title:Acting Support Manager

Jane Hughes was promoted from her role as Acting Support Manager from Village Nurse Manager in April 2024.

Joy Cassidy
Joy CassidyJob Title:Front of House Manager

Joy brings a wealth of experience to the role of Front of House Manager, having previously worked in retirement living for the past eight years. Joy started her career as a receptionist and progressed to being responsible for five schemes across Cheshire; involved in all aspects of administration, customer finances and facilities management.

Jessica Butler
Jessica ButlerJob Title:Experience Coordinator

Nurturing home-grown talent, Belong Crewe promoted Jessica Butler to the post of Experience coordinator in June 2021.

Jessica will work with the wider village team to ensure the provision of meaningful occupation for residents of both its 24-hour care households and independent living apartments, as well as managing the Experience Day programme for customers of Belong’s specialist day care service.

Joining the team as a bistro assistant at Belong Crewe when the village first opened in 2010, Jessica has progressed with the organisation, as it quickly became apparent that her skills in connecting to customers would be highly beneficial in a care capacity.

Belong supported her learning and development to make the transition to becoming a support worker, and Jessica worked under the guidance of Belong’s Dementia Trainer as she took her Level 3 qualification. Jessica soon flourished, showing the perfect balance of empathy and positivity to bring joy and purpose to Belong’s residents and she progressed to a senior support worker.

Inspired by the value added by the Experience Day Team, Jessica later moved across to a role in this service. Already knowing the residents and their needs well, she understood how to create meaningful activities that engaged the customers on a daily basis.

Jane Gabbert
Jane GabbertJob Title:Belong at Home Area Manager

Jane joined the Belong at Home team in 2018 and has made improvements to the service during that time.

Having progressed within the organisation, from the role of Community Support Worker to Senior Community Support Worker, before being appointed to the role of Area Manager in January 2020; Jane brings a wealth of experience and expertise to the role. Jane has previously worked in marketing and has experience in leading teams and performance management. Jane has worked and lived in both South Africa and America and returned to the UK in 2015 after living most of her life abroad.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Crewe to verify any information. View our terms and conditions. Belong Crewe has an Enhanced Service -more info.