Belong Crewe

My husband, who has frontotemporal dementia and some mobility problems, has attended experience days at Belong Crewe since last June and he now attends three days a week. He so enjoys his time there and it is wonderful to see how the team ensure that he and the rest of the clients get to do activities that they enjoy, that suit their capabilities and that keep them engaged throughout the day. The feeling at the home, when I drop him or pick him up, is one of welcome, friendship and energy and I couldn't wish for a better place for him to be. It gives me some valuable 'me' time and time for me to get our household and life management jobs out of the way so I can have more time for him when we are together. It makes it so much easier knowing that he is safe, happy and so well cared for. Highly recommended.

My husband, who has dementia, has been attending an experience day on a weekly basis for almost a year now. The care and professionalism from all the staff have never been anything other than faultless. It does my husband good to attend and the break it gives me is priceless. I would highly recommend.

My aunt is happy, secure and safe. This is to the credit of Belong.

Always a good impression when we visit. The staff are always pleasant, welcoming and responsive. They care for the residents and visitors alike, nothing seems too much trouble. We would highly recommend Belong.

The experienced staff are fantastic with our Mum. They are caring and very sensitive to her needs. The activities on a daily basis are imaginative and fun, keeping Mum interested.

Household staff always have time to update me on Mum's day and try very hard to encourage her to eat and drink, which can be very challenging as she often struggles to understand how to eat and has difficulty recognising food. Staff engage Mum in conversation, and this has improved her communication recently, and I feel this has made her happier.

Four members of staff in particular are excellent examples of a workforce that cares and is enthusiastic about the work they do. My husband who has dementia is encouraged, given confidence and shown love in all they do for him. Their enthusiasm and attitude bring fun and happiness to my husband each day he is with them.

Dad arrived here during Covid and was very confused and upset as he didn’t really understand what was happening. He was also very frail from being in hospital for many weeks. The care and love Dad received from his 1st day was amazing! He quickly began to enjoy himself and physically became stronger. He joined in events and activities and the staff took the time to really get to know him. At the end of his life, the staff were incredible. They cared for him like he was their own family. They kept us fully informed at all times and in the last few days were so kind and thoughtful allowing us to stay with Dad the whole time. We cannot recommend Belong enough and thank them for everything they did for our lovely dad.

My husband has been attending experience days since January 2023 and recently had 10 days of respite. I have been so impressed with all the staff, care and support provided by Belong Care Village, Crewe. It is all person-centred and my husband looks forward to his time at Belong. I can see why they have achieved an outstanding rating by CQC.

From the time my husband was admitted to Belong Crewe care home he was treated with compassion and actual care could not be faulted. We were always contacted when he had to go to the hospital which was many times during 2022/2023 and told of his arrival back at the home. The staff were always very polite and very helpful. in fact. my family have always said their dad could not have been looked after any better. We truly say thank you.

The home itself was constantly buzzing with activities - bingo, singing, arts and crafts. It was something new every time we went. No resident could be bored here! Plus a beautiful cafe for you to take your relative to and enjoy company with each other.

My mum has been staying in Belong Crewe for the past three months on a respite basis with a view to securing a permanent place there pending social services assessment. As with my dad (who was there for two years), she has received the most excellent care. The staff have soon responded and adapted their care to mum's needs. She quickly settled in due to their superb approach. I wouldn't want mum to be in any other care home.

Very professional and made the moving process very easy. Can be very stressful moving my dad in, but felt so at ease with the help and support given. Very clean and spotless - feels like a home from home. Highly recommended!

I cannot recommend Belong Crewe village highly enough. My mum lives in an apartment, and my dad is in Belong nursing care. The quality of care is exceptional for both parents, and I know my dad is safe and in excellent care. The carers treat both Mum and Dad as though they are family. Any concerns I have are always dealt with professionally and in a supportive manner. Thank you for making later years easier and making Mum and Dad happy.

All needs are met, and activities/entertainment are so purposeful and well received. Activities are well planned and structured to suit the individual, as is the case with the households, clean, tidy, and homely with wonderful food and comfort.

My nan has gone to live in Belong Crewe after her illness progressed quickly, and she was no longer able to live in her own home without needing 24-hour care. As sad and as hard as this situation is for my family, seeing how all the staff, as soon as you walk in the door at reception, to the management, bistro, housekeepers and the amazing care team, are so passionate, patient and understanding with the residents; it's very reassuring, especially when you have to leave after your visit. The care I have witnessed first-hand that not only my nan has received but other residents are very humbling. The staff are always doing their best to make sure that the care they are providing is 5-star, with a smile in a busy and fast-paced environment. Well done for all your hard work (especially through the latest Covid times); it really does shine through, and for giving my family peace of mind whilst my nan is in your care.

Walking around the village, seeing residents engaged in activities, walking onto the households, staff are always welcoming, and the care they give is exceptional. The staff always have time to stop and speak from the managers to the housekeepers; we are always met with a smile.

My mother went to Belong after having an illness that had progressed very quickly, resulting in her need for 24 hour care. All the staff from reception, bistro, management, housekeepers and ultimately the wonderful support workers, are exceptional. The care my mother receives gives me piece of mind, as I know the attention given to her is fantastic. She has lost a lot of weight and is struggling with drinking and eating, but the staff constantly offer different options to try and tempt her. Thank you to all involved in making my mum as happy as possible.

If or when nursing care is needed, Belong also has this covered with nursing staff on-site, so this is more likely to be a home for life and less likely that residents be admitted to hospital. All residential care should be modelled on Belong.

All the staff at this home definitely do care! The home is clean and comfortable with a spacious room. Mum enjoys the delicious meal, she feels very spoilt and has made friends with other residents and staff. It is great for the family to see mum so happy and content and so very well cared for.