Acorn Lodge Care Home

132 Coventry Road, Nuneaton CV10 7AD

Acorn Lodge is a well-respected care home in Nuneaton that has facilities for residential, dementia or short-term respite care.

The staff encourage residents to be as independent as they wish while supporting them with sympathetic care when needed.

A choice of room size is offered as well as companion suites for couples.

All rooms are furnished to a high standard and the spacious lounges offer opportunities for socialising and participating in activities. All residents are able to enjoy communal films in their cinema and get their hair done in the hair salon.

Staff keep up-to-date with the latest thinking in dementia care. The dedicated Memory Care Suite has its own sweet shop and makes use of and reminiscence therapy, modern technology and the internet in recalling the past.

Group: Avery Healthcare Group

Person in charge: Kim Dean (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Acorn Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Acorn Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Acorn Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Acorn Lodge Care Home is calculated as follows: ( (156 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Acorn Lodge Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Acorn Lodge Care Home has a Review Score of 9.6 (9.590) from 17 Reviews


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acorn Lodge Care Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acorn Lodge Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Overall the care and attention afforded to the residents seem to be of a high quality from my observations when I am visiting (twice a week). However, I have not visited any other homes so cannot give a comparison. The high turnover of management-level staff is concerning! Not all organisational changes are thought through e.e., seating in the upstairs lounge area is now very difficult to navigate and not5 really conducive to conversation - visitor to resident!

How likely would you be to recommend Acorn Lodge Care Home? Don't know

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Average Rating:   3.9 out of 5

My mother moved into Acorns from another care facility in October and from the start, the care she has received has been brilliant. The surroundings are modern and suitable for her needs. There is a stimulating entertainment programme, painting, visiting singers and entertainers, even a petting pony.
On a recent emergency visit to the hospital, a Carer went with her until I could arrive. The ratio of staff is really good. They are even helping to arrange her 100th birthday in June!

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff are helpful and friendly. The accommodation is modern and very clean. There is regular entertainment. There is regular entertainment. There is an on-call help if needed and security is good.

We do not worry about our friend as we feel she is well looked after, helped when needed and in a clean secure environment.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Acorn Lodge is beautiful and welcoming. All the staff are lovely and helpful. My Nan loves it here. I would recommend Acorn Lodge to everyone. The manager is lovely and does a superb job.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been in Acorn Lodge since July 2017. I cannot praise it enough. Care is excellent and the staff are wonderful and very caring.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can’t praise the team at Acorn Lodge enough. Since mum has been living here since last August her quality of life has changed drastically, she is looked after so well and for the first time in a long time, I sleep well knowing she is safe and sound. The home is lovely and mums room is very nice and has everything she needs. The whole staff team do an amazing job. They are very friendly and easy to talk to and nothing is too much trouble. Mum now has a place to live where she can join in the large amount of activities on offer or just relax in her room. We really couldn’t ask for a nicer home.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Acorn Lodge are fantastic and so helpful. My nan has never been happier. The lodge has everything needed, and is presently in a lovely way. I couldn't wish for a better place to be, or to be looked after any better. Thank you.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Acorn Lodge are lovely, friendly and helpful. Facilities and cleanliness are outstanding. Couldn't be happier that she is safe in this home.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very grateful to all the staff as they do a great job looking after my nan. Very welcoming and friendly. Could not be a better company.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My nan has been at Acorn Lodge since August. She loves it there. The staff are incredibly helpful and nothing is ever too much trouble.

The range of activities for the residents are fantastic and it's so lovely to see my nan enjoying all of these.

Thank you to all at Acorn!

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very helpful on admission. Staff are polite and caring both to residents and family. The facility is nicely kept and welcoming, beautifully presented. Food is good quality and very varied. The rooms are modern and the shower rooms are to hotel standard. The hairdressing salon is a good standard and reasonably priced - a nice touch for ladies. Maintenance is prompt and very efficient. All in all, more like a retirement hotel.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been in Acorn Lodge Care Home since January 2014. From several that we visited, this was without any doubt our favourite. Welcoming, friendly and a feeling of not actually being in a care home - more a hotel environment. Contact with staff members has been very positive and the level of care excellent. After visiting mum, I am always reassured that we made the right choice. I short, I feel 100% confident that mum is in good hands. She will never get better, but I know she is safe, secure and as comfortable as is possible which gives me total peace of mind. I would certainly recommend Acorn Lodge Care Home.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident in the Dementia unit for over five years. In that time I have been consistently amazed at the care she receives from the caring, friendly, professional and dedicated staff, at all levels, in all departments.
I am updated on her health and telephoned if anything gives cause for concern.
This is truly a first class facility.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at this care home for 5 years this month and during this time she has been happy and content even though her Alzheimer's has got progressively worse through time. I have found the staff always to be caring and friendly even though at times they are rushed off their feet. Because of the way the home is run and the staff employed there, I can relax knowing she is in good hands.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Acorn Lodge Care Home is looking after my Great Aunt very well. She is in a safe, supportive and very welcoming environment where nothing is too much trouble. I have been totally impressed by the standard of care, attention and humanity that all the staff show and this is consistent across the patch. I have no hesitation whatsoever in commending Acorn Lodge Care Home.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

I live in France most of the year but I do manage to visit him about every six weeks. The home is very good and of course, there are things that could be improved but nothing major. I am very happy with the managers that run the place since the manager has been ill.
We are sorry to hear that she won't be coming back, but the two people that have been managing the place do it very well and they should keep the job. They are always around to let us know what's happening also by email or phone. This is very important to me as our family all live away from dad.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

My sister suffers from Vascular Dementia and I find she is well cared for at Acorn Lodge Care Home. The staff are kind and gentle as my sister's needs are 24-hour care. A record is kept of how much she eats and drinks which is very helpful when I visit her.

How likely would you be to recommend Acorn Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

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