Acorn Lodge Care Home - Avery Healthcare

132 Coventry Road, Nuneaton CV10 7AD
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9.8 51 Reviews
  • Acorn Lodge Care Home - Avery Healthcare, Nuneaton
Acorn Lodge is a well-respected care home in Nuneaton that has facilities for residential, dementia or short-term respite care.

Just a short bus ride from the town centre, the home happily accommodates couples and companions who wish to remain together as they continue their care journey and make new memories side by side.

All rooms are furnished to a high standard and the spacious lounges offer opportunities for socialising and participating in activities. All residents are able to enjoy communal films in their cinema and get their hair done in the hair salon.

The staff encourage residents to be as independent as they wish while supporting them with sympathetic care when needed.

Staff keep up-to-date with the latest thinking in dementia care. The dedicated Memory Care Suite has its own sweet shop and makes use of reminiscence therapy, modern technology and the internet in recalling the past.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1326 – £1326
  • Self-Funded Residential Dementia Care: £1326 – £1326
  • RESPITE Self-Funded Residential Care: £1434 – £1434
  • RESPITE Self-Funded Residential Dementia Care: £1434 – £1434

These prices are only a guideline, please contact Acorn Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Jacky West (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (60)

Acorn Lodge Care Home - Avery Healthcare Reviews (51)

Total of 51, showing 21-40
9.8

Acorn Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.808) out of 10, based on 10 reviews in the last 2 years. Over all time Acorn Lodge Care Home - Avery Healthcare has 51 reviews.

Overall Experience

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Review from Debbie F (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Acorn Lodge on Christmas Eve - he has dementia. From the word go we have been kept up to date with his progress, informed of any concerns about him, and received prompt feedback with regard to any concerns we have had. As it was during lockdown, it could have been a very stressful
experience for all of us but the staff ensured that we were able to maintain face-to-face contact (of sorts) throughout lockdown, using dad’s computer tablet. Dad tells us “the girls are so good to me”, “it’s a beautiful hotel”, “the food is excellent”! We know he wouldn’t say any of these things if it wasn’t true. Knowing he is happy, cared for and loved, makes us happy! We know that we will get to enjoy the very best of him during his twilight years, whilst his wonderful carers will take care of some of the worst. There’s always a friendly and helpful voice on the end of the phone or a smile and welcome from the moment you arrive at the care home thanks to the lovely girls in admin/reception.

Reply from Rachel Aran, Marketing Administrator at Acorn Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acorn Lodge Care Home and for your lovely feedback which is truly invaluable to us and our staff team. We appreciate how overwhelming moving into a new home can be for some residents, and therefore it is important to us that we make this an enjoyable process, by offering support and a helping hand where possible. We are delighted how well your father has settled in his new surroundings, giving you peace of mind. It is a pleasure to have him staying with us in the loving community that we create. Best wishes Rachel.

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Review from Pat G (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for over 2-years, and during that time, she has been treated very well. The staff always have time for her and are very good with her. They always keep us well informed, and during this difficult time, we know she is safe and she is happy, which is very important.

Reply from Jacky West, Home Manager at Acorn Lodge Care Home - Avery Healthcare

Thank you for your words of support and appreciation. This means a lot to us and we hope we can carry on providing you with the assurance that your mother is cared for at all times. We hope to be able to see you all soon once again.

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Review from Colin L (Friend of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been staying at this residential care home for the past 3 1/2 years. Our friend is very happy here. There is regular entertainment (under normal circumstances Pre Covid 19 ). She has her hair done weekly, and she is very pleased with the care she is provided with. She is very happy with
the food and all of the staff. We feel that the establishment is well run, very clean, well decorated and is furnished to a high standard.
All of the staff are also very caring and happy; I particularly like the manager, the girls on reception and everyone else that works here.
To know our friend is in such a lovely place is comforting for us and we do not worry about our dear friend.

Reply from Jacky West, Home Manager at Acorn Lodge Care Home - Avery Healthcare

Thank you for your lovely review, it's so nice to hear that you are so happy with everything here, and it's our pleasure to look after your friend. I will ensure that your kind words and review are shared with all of the staff team.

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Review from Tina C (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very grateful to Acorn Lodge Home for looking after our mum. The care home has been very kind to us and the care and service our mum is getting we couldn't wish for more. They have been looking after mum with lots of love and support.

Reply from Angus Matthew, Senior Marketing Manager at Acorn Lodge Care Home - Avery Healthcare

Thank you so much for such a lovely review. It is our pleasure having your mum stay with us and she has very much become a part of our Acorn family. I will ensure that your lovely comments are passed on to all of the team.

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Review from Lesley W (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for over two years. She has been well looked after and is very happy there. The staff are very caring, which is very important to me as I do not live locally. They are always happy to answer my questions when I phone Mum. During this difficult time, I have felt relieved to know
Mum is safe and that the staff are working extremely hard to keep the residents safe.

Reply from Angus Matthew, Senior Marketing Manager at Acorn Lodge Care Home - Avery Healthcare

Thank you so much for your review. I am very happy to hear that you are happy with the care and standard of the home at Acorn Lodge and I will ensure that your comments are forwarded to all of the staff.

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Review from Anita F (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since February 2018 and in all of the time that she has been there, her care has been excellent. The staff are so friendly, helpful and professional, nothing is too much trouble. Mum has always been happy and contented when we have visited her.
During this recent time of uncertainty
the staff have been exceptional, their understanding, care and support has never altered.
Well done and thank you to you all.

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Review from Paul S (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When first walked into home reception staff so friendly. It always smells fresh and sweet in all areas always very clean. Brilliant all round caring staff. Very good entertainment and activities provided. Excellent food provided at all meals. Room facilities superb, all-round 5 stars.

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Review from Susan F (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum came into here 18 months ago she was unable to do a lot of things especially those she enjoyed. With encouragement from the staff, she has greatly improved. They have helped her master her mobile phone so she can keep in touch with myself and my siblings. In particular, one carer has helped
and encouraged her with her knitting she now knits toys like she used to and says she can do it.
This carer takes the toys home and sews them up and fills them with stuffing for her and brings them back so she can display them in her room. She also has been encouraged to join in activities and mix with residents.

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Review from Susan H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acorn Lodge for just over 1 1/2 years and in this time has been extremely well cared for. I, as her daughter, can rest easy knowing that she is well looked after. The home itself is lovely and the staff can't do enough for you, they are very approachable and if you need any help and
assistance they are always willing to help.

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Review from David P (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with my mum's care. I have been tonight and it's fantastic. Couldn't ask for better.

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Review from Molly E (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring staff. Looked after my mother for two weeks respite. She was so happy at Acorn Lodge and enjoyed the activities on offer. The rooms and facilities are clean and bright and the atmosphere friendly. I and my family would be happy to recommend the care home for either a short break or a
permanent residence.

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Review from Janet K (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Acorn Lodge since May 2018. He came straight from hospital, having had a nasty fall. He receives a high level of care and support and his health has improved significantly. The staff are busy but always quick to help when needed. The home is very welcoming and we now have peace of
mind.

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Review from Gill F (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the cleanliness and care given to my friend. Her room was very pleasant and welcoming and she looked well cared for and was obviously happy.

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Review from K P (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a resident of Acorn Lodge care home today.
I was impressed with the home, this was my first visit. The home was clean and well appointed, with lovely gardens. I visited the resident's room which was comfortable and had some personal photos in.
The staff were cheerful, pleasant and very caring
and helpful.
I was pleasantly surprised. The home was like a five-star hotel.

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Review from P M (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my ex-neighbour and found everything to be excellent - she was happy and well cared for. The care home was spotlessly clean and really appeared to be more like a first class hotel - a great place.

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Review from Debi R (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been encouraged to take up knitting again.
She couldn't stand, let alone walk, which has come on fabulously.
Mum is much happier here than she has been for the last couple of years.
Staff here are friendly, welcoming and now feel like extended family.
Mum is in safe hands.

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Review from Neil H (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care and attention afforded to the residents seem to be of a high quality from my observations when I am visiting (twice a week). However, I have not visited any other homes so cannot give a comparison. The high turnover of management-level staff is concerning! Not all organisational changes
are thought through e.e., seating in the upstairs lounge area is now very difficult to navigate and not5 really conducive to conversation - visitor to resident!

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Review from Jill F (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Acorns from another care facility in October and from the start, the care she has received has been brilliant. The surroundings are modern and suitable for her needs. There is a stimulating entertainment programme, painting, visiting singers and entertainers, even a petting pony.
On a recent emergency visit to the hospital, a Carer went with her until I could arrive. The ratio of staff is really good. They are even helping to arrange her 100th birthday in June!

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Review from Rebecca D (Granddaughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Lodge is beautiful and welcoming. All the staff are lovely and helpful. My Nan loves it here. I would recommend Acorn Lodge to everyone. The manager is lovely and does a superb job.

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Review from Patricia S (Wife of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Acorn Lodge since July 2017. I cannot praise it enough. Care is excellent and the staff are wonderful and very caring.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Acorn Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Acorn Lodge Care Home - Avery Healthcare is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Acorn Lodge Care Home - Avery Healthcare is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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