Belong Atherton

55 Mealhouse Lane, Atherton, Manchester M46 0EU
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9.9 83 Reviews
  • Belong Atherton, Manchester
Belong Atherton is a vibrant community village on Mealhouse Lane bringing the very latest in care and facilities for older people into the heart of the town.

The village hub is open to the public and includes a popular licensed bistro, hair salon, therapy room and exercise studio.

Belong Atherton offers 26 self-contained apartments for independent living and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 12 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents.

To find out more, why not visit and see for yourself? Call on 01942 316556 to arrange a personal tour, or to request a brochure.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1605 – £1755
  • Self-Funded Residential Dementia Care: £1605 – £1755
  • Self-Funded Nursing Care: £1605 – £1755
  • Self-Funded Nursing Dementia Care: £1605 – £1755
  • RESPITE Self-Funded Residential Care: £1705 – £1855
  • RESPITE Self-Funded Residential Dementia Care: £1705 – £1855
  • RESPITE Self-Funded Nursing Care: £1705 – £1855
  • RESPITE Self-Funded Nursing Dementia Care: £1705 – £1855

See key facts and pricing information on our website.

These prices are only a guideline, please contact Belong Atherton to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicola Johnstone (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Belong Atherton is situated in the heart of the town, one mile away from Atherton railway station and on local bus routes. It is five miles from Bolton attractions including Bolton Steam Museum, the
    Octagon Theatre and Smithills Farm. Nearby parks include Blackleach Country Park in Walkden, Haigh Woodland Park in Wigan and Pennington Flash Country Park in Leigh. Belong Atherton also has close links with Salford University and the Salford Museum, which includes the recreated Lark Hill Place and has extensive reminiscence resources.

Parking

  • On-site parking available.

Belong Atherton Reviews (83)

9.9

Belong Atherton has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years.
Over all time Belong Atherton has 83 reviews.

Overall Experience
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Date Published
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  • 19
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Reviewer Connection to Belong Atherton
  • 37
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Total of 83, showing 61-80
Review from June L (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The concept of Belong Atherton is very good.
The care for my mother was excellent and beyond belief.
My only low observation was the lack of organisation with regard to personal clothing.
Most of the clothes I took for my mother were difficult to locate and when I did the condition wasn't very good.
This would be the main area where the manager needs to be more involved.
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for taking the time to provide this feedback. We are happy that your mother's experience of her care at Belong Atherton has been so positive, but of course we are concerned about the issue raised. We are investigating this as a priority to put improvements in place.

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Review from S A (Wife of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided at all times. The staff are extremely knowledgeable but most of all they do really care.
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for taking the time to provide such lovely feedback. We are delighted to hear that you are happy with the care and support provided at Belong Atherton and I will ensure your kind words are shared with the staff team.

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Review from Kathleen O (Daughter of Resident) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has recently passed away on Chanters Household at Belong Village Atherton. The level of care she received in the two years she was a resident on Chanters went above and beyond our expectations. The team looking after her were superb in every way and gave us as a family peace of mind while we
went about our daily lives. Mum received palliative care on the household and was treated with love and dignity and we were allowed the privacy to be with her at her passing. I cannot praise Chanters staff highly enough. They became mum's family and our friends.
Thanks to everyone concerned.
Reply from Julie Washington, General Manager at Belong Atherton

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review, we will ensure your kind words are shared with the staff team at the village.

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Review from Alan B (Son of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am really happy with the care and attention that the home provides for my mum.
her physical state has improved and she has had a healthy weight gain.
The set out of the main room with the food preparation area within and all the bedrooms off it encourage an inclusive atmosphere for all but with
privacy, if required in the spacious bedrooms provided.
All in all a great home environment with a good atmosphere.
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for your positive feedback on the support provided at Belong Atherton. We are delighted to hear that your mum is settled and happy and trust that your experience will continue to be so positive.

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Review from Patricia H (Respite Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Belong for respite care after breaking my ankle, having an operation and being fitted with a cast. I live on my own and knew wouldn't feel safe during the night when getting up to use the toilet.


I Have had wonderful care, I press my buzzer when needing help and the response is immediate.

Nothing is too much trouble. Always greeted with a smile! The food is good and I enjoy going into the bistro when friends visit. A plus is a hairdresser on site.
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Review from Laura C (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Belong Atherton (I had researched and viewed many care homes but only felt comfortable here). He had been suffering from dementia for some time and had become unable to care for himself and was not an easy resident presenting a number of challenges.


All the staff have dealt

with my father with dignity, compassion and a great sense of fun. I have only ever felt complete relief that his care is faultless and my dad is now happy relaxed and safe. A huge thank you to you all. (I don't tick excellent often).
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for your positive feedback on the support provided at Belong Atherton. We do our best to understand every customer and it is a pleasure to have your father living with us. It will mean a great deal to the team to know that your father feels happy and safe; I will ensure your comments are passed on to them.

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Review from Carole H (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Belong Atherton has provided care for my mother above and beyond their duties. They have also been a help to me when I needed advice about my mother.
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that the dedication of our village staff team is making a difference and that we have been able to provide support to both you and your mother.

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Review from Joyce H (Cousin of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has stayed in Belong, Atherton for six weeks respite care. She has been so happy with the treatment she has received, the care, food etc. that she has asked to stay in for the rest of her life.
As a visitor, I have experienced very helpful staff, always ready to answer any questions.
Reply from Julie Washington, General Manager at Belong Atherton

Thank you for taking the time to submit your review of Belong Atherton. We are delighted that your relative has enjoyed her time at the village so much so that she wishes to stay. Our staff teams work hard to ensure a friendly, homely and welcoming environment. It will mean a great deal to them to know that this is appreciated.

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Review from Kerry H (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my sisters would like to nominate belong Atherton for the excellent service of care to my mother and to ourselves during our mothers stay.
Staff have been absolutely brilliant, funny and most of all caring. The level of service provided is awesome.
The staff treat all service users with the
same amount of equality, inclusion and go to great lengths with their duty of care and safety for all residents.
Keep up the hard, brilliant teamwork!
Reply from Julie Washington, General Manager at Belong Atherton

We were immensely moved to read your touching review. We're so proud of our staff team and their dedication and they will be really delighted to read this. Thanks so much for taking the time to post.

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Review from M K (Sister-in-law of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Belong Village at Atherton is a modern care home with light, airy single bedrooms with en-suite facilities. My sister-in-law has settled into the home straight away, where she was treated with care and dignity by all the staff.


I would not hesitate to recommend this home to anyone looking for care

for a friend or family member.
Reply from Tracy Brookes, Marketing Supervisor at Belong Atherton

Thank you for taking the time to submit your review of Belong Atherton. We are pleased to hear that your sister-in-law is settle and happy here and we will aim to maintain the high standards to ensure her stay continues to be enjoyable. Thank you again for your feedback which we will ensure is shared with members of the staff teams.

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Review from Valerie D (Daughter of Resident) published on 13 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at Belong for a week whilst my mum came to stay with me for some respite. From the first contact until the last day, I found the staff to be very caring. My dad struggles to communicate having had a stroke 13 years ago. Although I did not visit him, I contacted the home twice and was happy
with the information given. When we went to collect him to take him home, he looked very well. Both my mum and myself would be happy for him to stay again. His case was packed and ready for us. My dad seemed to be very happy which is very reassuring for us. Cannot fault the staff. We have arranged another date for him in 2017.
Reply from Tracy Brookes, Marketing Supervisor at Belong Atherton

Thank you for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Atherton; we are delighted this has been your experience. Kind regards.

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Review from Paul B (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We first came to Belong Atherton when my mum had to move from a residential home to a care home. We originally had mum at the other care home but were not happy with mums treatment. After looking at several care homes we came to view Belong Atherton and were impressed straight away. The care and help
my mum and my family have received from all the staff has been second to none, kind, friendly, caring staff of all ages. I would have no hesitation in recommending Belong Atherton to anyone. We have no hesitation in recommending Belong Atherton to anyone. We are thinking of getting our names down now :) Thanks for all your help and support.
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Review from Julie D (Niece of Resident) published on 28 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Aunt moved into Pretoria she has received first class care. All staff have shown her care and respect and have gone out of their way to meet her individual needs. All staff have been approachable and have kept me up to date with her care. I placed my Aunt here as my mother has been a resident
on the Astley wing for over 5 years and I have been happy with her care. All visitors my family have received have given me positive comments about the home.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you so much for this lovely review! We are overjoyed to hear your Aunt is happy with us and enjoying our services. I will make sure your kind words are passed to the village team.

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Review from Jayne S (Daughter of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clear and accurate communication of services and costs. Compassionate care and understanding of feelings of mum and relatives. Friendly, welcoming atmosphere. A culture of approachability and genuine kindness. I observed acts of kindness not relating to mum. A delicate and sympathetic approach and space
when needed.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you so much for this lovely review! It was a privilege to have your mum staying with us at Belong Atherton and the staff teams will be thrilled with this feedback that she enjoyed her time with us so much.

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Review from L D (Niece of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92-year-old aunt became a resident in Belong three weeks ago after nine weeks in the hospital. Being very frail she was unable to go back home to live alone. Classed as being residential/nursing she reluctantly became a resident in the Pretoria Household there. Initially, she found it difficult to
settle however with the care of the staff she soon settled in. The kindness, patience and understanding of the staff on Pretoria has been unbelievable. The standard of care and cleanliness is top class. Everything possible is done to try and make the resident feel this is their home. We have watched her settle and become happier here. The best of the best.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you so much for this lovely review! It is a privilege to have your Aunt staying with us at Belong Atherton and the staff teams will be thrilled with this feedback that she is enjoying her time with us so much. We aim to maintain high standards at Belong Atherton; we are so delighted to hear this has been your experience.

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Review from A J H (Husband of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife needed end of life nursing care. Belong Atherton stood out from the other homes I visited. My reception was friendly and informative and I was able to view a room and see the household atmosphere. Once the place was offered I soon saw how friendly the staff were. It's fair to say that not only
was my wife looked after but I felt supported too. I'd be happy to advise any friend how good they are.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you very much for taking the time to provide us with this feedback. We are delighted that you found our care service a valuable way of helping to support your wife as well as yourself. Thanks again for choosing Belong Atherton; it was a pleasure to have your wife with us.

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Review from Philip C (Son of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Belong, both carers and staff are extremely helpful and caring given the diverse residents. Food is excellent.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong Atherton; we are so delighted to hear this has been your experience.

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Review from Mary J (Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere. Airy and well furnished. Staff are welcoming and show interest in every individual. Their care giving is very good.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you for your positive feedback on the care and environment provided at Belong Atherton. We do our best to understand every customer and improve their well being.

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Review from Margaret S (Daughter of Resident) published on 2 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is in Astley Household. The staff are very caring and treat each patient as an individual. They act immediately on any issues and phone me if there are any problems. Health issues are taken seriously and acted upon when necessary. Very pleased with the household.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you for taking the time to submit your review of Belong Atherton. We are pleased to hear that you are happy with the service provided.

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Review from John T (Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Belong everyday and the staff are really friendly and always provide me with help when I need it, which is great because I am not part of their establishment.
Reply from Becki Prince, Customer Support and Marketing Administrator at Belong Atherton

Thank you for taking the time to submit your review of Belong Atherton. We are pleased to hear that you are happy with the service provided.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Belong Atherton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Belong Atherton is calculated as follows: ( (214 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 226 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Belong Atherton is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (24)

Meet the Team (5)

Nicola

Nicola Johnston

Job Title: General Manager

Award-winning former lead nurse, and support manager, Nicola Johnstone, was promoted to the role of general manager in November 2023.


Starting her career in the care sector in 2003, working for the former CLS group as a domestic assistant, Nicola completed qualifications in health and social care to enable progression to care assistant, senior carer and care team leader roles. Following completion of her BSc in adult nursing at Salford University in 2008, she joined Belong’s newly-opened Atherton village as one of its first nurses; gaining promotion to lead nurse just a year later. In 2014 she also attained a degree in leadership and management with West Cheshire College, which led eventually to her taking on her new role as support manager.


As a leading example of frontline nurses in social care, in 2018, Nicola was invited to Buckingham Palace to meet Prince Charles. She has subsequently helped to guide the Belong Atherton team to achieve platinum status in the Gold Standard Framework, to go with the village’s ‘outstanding’ rating awarded by the CQC.


She is a former ‘Nurse of the Year’ winner at the Wigan and Leigh Hospice Awards, and also a recipient of the ‘End of Life Care Award’ in the Great North West Care Awards.

Jemma

Jemma Sharratt

Job Title: Acting Support Manager Joined: 2023

Jemma was appointed Village Nurse Manager in 2021 and heads up the village nursing team. She is an inspirational leader, who mentors and coaches through positivity, recognising others’ successes and engendering a culture of empowerment. She leads by example, advocating the best experiences for all our customers, including those living with dementia, always seeing the person, not their condition, first.


She originally came to Belong Atherton in 2004 from an NHS background, joining as a support worker. She was quickly impressed with her personal values, person-centred approach to care and her commitment to driving innovation and best practice while giving a personal touch to everyone she encounters.


Jemma completed her nurse training externally in 2019 and then returned to Belong Atherton to begin her career in social care nursing. She has a particular focus on end-of-life care and is the village ‘champion’ for leading training and networking in this area, also acting as the primary link with GPs, and Wigan and Leigh Hospice, a partnership working project helping to embed good practice.


Her ability to promote change and reflect on what has delivered the best outcomes for our customers has resulted in top credentials for Belong Atherton, including an Outstanding CQC rating and Platinum Gold Standards Framework (GSF) for end-of-life care. She is confident, professional, full of enthusiasm and demonstrates person-centred care in all her work.

Gill

Gill Kelly

Job Title: Front of House Manager

Gill has worked in the care industry for the over 23 years, starting her career with CLS Care Services, as a Domestic Assistant at Golborne House. Whilst there, Gill progressed to the role of Care Assistant, and then made the move to another CLS Home, Sherwood House, as a Care Team Leader.


Gill then supported the Management Team at Belong Macclesfield for 12 months when it opened in 2007, before moving back to Sherwood House, when her career took a change of direction and she took on the role of Administrator at Belong Wigan when the village opened. Gill enjoyed this role for two years before being promoted to the Front of House Manager role at Belong Atherton, and is now a valuable member of the village management team.

Kim

Kim Calland

Job Title: Experience Coordinator

Kim's career within the care industry began over seven years ago, initially working as a private care assistant. She joined the team at Belong Atherton in 2017, as a housekeeping assistant, and has supported all areas throughout the village including household and reception teams.


Since starting at Belong, Kim has been involved in a number of events and fundraising activities such as dressing as Mrs. Clause for the Christmas fair, walking Snowdon Mountain to raise funds for sensory equipment, and much more. This led to her progressing to the role of Experience Days Support Worker and she has since been promoted to Experience Coordinator. It is this experience, plus the relationships she has built with household residents and apartment tenants, that enables her to understand individuals' needs and understands the importance of delivering a programme of meaningful activities aimed at improving well-being throughout the village.


In her time outside of Belong, Kim is an avid member of the local community and has been involved in running a local Morris dancing troupe for over twelve years.

Lesley

Lesley Bailey

Job Title: Belong at Home Area Manager

Lesley has an extensive career history in social care which began in a residential home in Salford, and later as a care assistant for social services for 9 years, before leaving to live in Holland and later Portugal.


On returning to England in 2004, Lesley returned to social care, working at Cornwall Care as a community carer, before progressing within the company and becoming an area manager for two areas of domiciliary care in the area of St Ives and in Falmouth.


Lesley returned back to Manchester, to be nearer to her parents in 2008, and managed a small residential home for people with mental illness before joining Belong, as the Registered Manager for the Belong at Home service in Atherton, in April 2019.

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