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Willowcroft

Nottingham Road, Spondon, Derby, Derbyshire DE21 7NN
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Willowcroft, Derby
Willowcroft, Derby
Willowcroft, Derby

Located just outside Derby city centre, Willowcroft provides residential, residential dementia and short-stay care for up to 60 residents in a purpose-built home with deep community roots. Built on the site of the old Anglers Arms pub in Spondon, the home blends local heritage with modern comfort and thoughtful design.

All bedrooms are en-suite and include personal touches like mini-fridges and motion-sensor lighting, while ground-floor rooms open onto private patios. Communal...  

Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,186 - £1,354N/A
Residential Dementia Care£1,301 - £1,479N/A

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Willowcroft Reviews (63)

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9.7

Willowcroft has a Review Score of 9.7 (9.742) out of 10, based on 14 reviews in the last 2 years. Over all time Willowcroft has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from D H (Son of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Willowcroft is a fantastic care home. The environment is always clean well kept and on first appearances resembles a hotel as opposed to a care home. All the staff we have met are always welcoming, polite, friendly and professional and cannot do enough to help. Recently we have become more involved with the management team who are amazing always supportive and understanding. My mother considers Willowcroft to be her home and we would not hesitate in recommending Willowcroft to family and friends. It is so reassuring to know my mother is being treated with dignity and respect in a safe and secure homely environment with great staff.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your very kind words. It is great to hear that your mum is happy with us and thinks of Willowcroft as her home.

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Review from Helen F (Daughter of Resident) published on 22 October 2025 Submitted via Website
Overall Experience

Mum was a resident at Willowcroft Care Home for the last 5 years of her life. Originally mum went there for respite but she said she felt safe there and did not want to leave when the respite came to an end so she remained there for the rest of her life. Although mum did not join in many activities through choice, there was always an array of different things going off in the home. The activities that mum did join in with, she enjoyed. The staff were always welcoming and receptive if there was a rare issue. All the time mum was there but particularly during last two weeks of her life, the whole extended family were made to feel that we were as important to the staff as mum was. Staff went way above and beyond to make those 2 weeks special for us. As a family we will always be grateful for the care and compassion we received from all staff members. The hugs, quiet ears and especially the food when we didn't realise how much we needed it the during the last day.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your very kind words. We are so glad we were able to have such a positive and lasting impact.

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Review from Melanie P (Daughter of Resident) published on 16 October 2025 Submitted via Website
Overall Experience

My mum has been in residence at Willowcroft for almost 3 years. The staff have been consistently caring and sensitive to mum's needs. Nothing is too much trouble, even though they are often stretched to the limit. I am always welcomed with a warm smile, and mum says how blessed she is to be in such a lovely place with such lovely people.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for you kind words. Your mum is a remarkable lady, and we love having her here.

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Review from Nicola A (Daughter of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience
Our mum originally went to Willowcroft for 2 weeks respite while Dad went into hospital and ended up staying for nearly 6 years until she passed away in July this year.

The love and care Mum was shown by the staff from management to cleaners and everyone in between was amazing and I will be forever grateful as I knew she was safe and well cared for. You even extended this to me and my family. Thank you.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you, your mum was a very special lady. Looking after her was always a pleasure.

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Review from Mick B (Son of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

We expected my mother with her strong character to be a difficult move into Willowcroft. The transfer was made very easy with the support of staff and she was completely settled almost immediately. The care and support she has been given is exemplary and she is now a happy very communicative resident. Thanks to the team at Willowcroft.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for the lovely review. We are so pleased to hear that you feel mum has settled well.

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Review from Sally T (Daughter of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

Since my Mum went into Willowcroft she has gone from strength to strength! From being a very frail, unwell lady she has now put over a stone on in weight and is in far better health.

She joins in all the daily activities, made new friends and is really happy.

The staff at Willowcroft are amazing! They are all lovely and look after the residents with patience and understanding. We as a family now have peace of mind that Mum is being well looked after and she is happy. We wouldn't want her to be anywhere else!

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your lovely review. Your mum really has become a huge part of our Willowcroft community.

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Review from C G (Daughter of Resident) published on 25 July 2025 Submitted via Website
Overall Experience

Wonderful care for Mum right up to the end of her life. Also cared for her family as well at that sad time. Her two years here were happy and fulfilling. Staff were friendly and helpful and the place is kept spotless.

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Review from K F (Daughter of Resident) published on 21 July 2025 Submitted via Website
Overall Experience

My mother lived with dementia at Willowcroft in a kind and caring environment. The staff did their best to create a feeling of home while maintaining the dignity of the residents. Mum joined in with most of the activities and enjoyed the entertainment on offer. She particularly enjoyed the visits from the therapy dogs that visited Willowcroft. Mum was able to attend the Sunday services held at the home which was important to her. There is a choice of home cooked meals, and snacks are available during the day. A continuity of the staff helped my mother as the staff were familiar to her. Mum was given end of life care in her own room at the home, which was exemplary. My sister and I were accommodated at the home at the end of Mums life. There is a great awareness at the home that family and friends are looked after as well as its residents.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your lovely review. It is nice to hear how positively the team impacted your mum's day to day life. Looking after your mum and the rest of the family was our pleasure.

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Review from Michelle R (Sister-in-law of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

This wonderful care home as transformed my brother in law's life.The care he receives is outstanding form personal care to freshly laundered clothes. The food is just fabulous, proper home cooked meals. In fact he has put weight on. Nothing is too much trouble for the staff who always have a smile on their faces.Thank you.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your review, your brother-in-law is a pleasure to care for and a true gentleman.

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Review from G R (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

What a relief it was to find this place! Once I'd looked round, I was convinced that this was the answer to my problems! Mum is safe, cared for and fed better than I could manage. She still asks to go home, but I know she's better here and is settling well.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your kind words, we're really pleased that mum is settling in well.

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Review from S M (Daughter of Resident) published on 5 March 2025 Submitted via Website
Overall Experience

Mum's been living at Willowcroft for 2 months now. Well led by the management team, the staff are supportive and show genuine kindness. Lots of activities to keep residents happy and the meal choices are good too. I know my mum is safe in their hands. Which has given the wider family much comfort. Well done Willowcroft.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you so much for you're lovely review. We are so pleased Mum has settled in so well.

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Review from P W (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

Mum has recently died after living at Willowcroft for many years, moving from the residential to the dementia side part way through. She has always been treated with care and respect. All staff work hard to make Willowcroft feel like home, and this is apparent as soon you walk through the front door - it has such a welcoming atmosphere. Not only have staff cared for Mum, but they have supported me. They always have time to listen and provide comfort for residents and relatives. The low staff turnover has meant that staff knew Mum very well and this gave me great confidence in their care. During the time that it was clear that Mum was dying, the care Mum and I received was exceptional. We were so well looked after and felt genuinely loved. Willowcroft is purpose-built with good-sized rooms, corridors and public areas that feel bright and airy. It is very well run and staff achieve the balance of being professional but also friendly and caring. I would recommend this home very highly.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you so much for your glowing review. Your Mum was a wonderful lady and both you and she will be missed terribly.

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Review from Gail L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

Wonderful home and facilities, the staff go above and beyond to make my mother feel settled and comfortable. She is extremely well looked after and would recommend this home for anyone's loved one.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your kind words. It is a pleasure caring for your mother.

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Review from Jillian C (Civil Partner of Resident) published on 14 November 2024 Submitted via Website
Overall Experience

This is a sad day for me today as we say goodbye to Willowcroft. My partner came here in May 2024 but unfortunately her complex medical needs can no longer be met by Willocroft as she now requires nursing care. However, I have to say a huge thank you to everyone at Willowcroft particularly those in Arkwright wing and management. Their dedication, care and support throughout some very difficult and challenging situations were handled with professionalism and kindness. It is a lovely well-run home and I have no hesitation in recommending it to anyone who is looking to place a loved one in very capable and caring hands. Keep up the good work.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your kind words, your partner is such a character. We will miss both of you. Please remember to visit us. We hope your partner settles into her nursing placement.

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Review from A W (Son of Resident) published on 12 June 2024 Submitted via Postal Card
Overall Experience
If you are looking for a care home for a loved one, I cannot recommend Willowcroft highly enough. From the office staff to the carers, cleaners, kitchen staff and caretaker, you won't find a more devoted and helpful team. My mum was welcomed with open arms. Nothing was too much trouble, and she settled in very quickly. The food was excellent and all were freshly prepared onsite every day. The residents were never left alone and had plenty of activities to entertain them. Sadly Mum had complex health needs, which were attended to efficiently and professionally.

Unfortunately, she wasn't at Willowcrof for long, which is sad as I knew she was very happy there. If you want confidence and peace of mind that your loved one is being well looked after, choose Willowcroft.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for your lovely review; it is very much appreciated by all of us here at Willowcroft. Your mum was a lovely lady, and it was our honour to have cared for her in her final days.

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Review from Lydia M (Granddaughter of Resident) published on 28 March 2024 Submitted via Website
Overall Experience
I had the experience of seeing this home when I went to visit my grandpa. He received wonderful care, they knew him well, his likes and dislikes and were very patient with him.

There are plenty of activities to keep residents entertained. It was always clean. One thing that stood out to me was that when he went into hospital, they had already made up his bag with things he might need for me to easily collect and everyone get like they genuinely cared how he was doing. Thank you.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for taking the time to send a review and thank you for your very kind words, it is very much appreciated by all the staff in the home.

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Review from Richard W (Son of Resident) published on 25 September 2023 Submitted via Website
Overall Experience
Dad moved to Willowcroft initially for a short stay as he struggled to manage at home with carers. We received such a genuinely warm and enthusiastic welcome when we went to look at the home.
Willowcroft is really lovely, bright, clean, modern, and spacious, more like a homely hotel. Standards are very high and all staff are very caring and professional.
It has been a relief for us to know that Dad is safe and so well cared for. After extending his stay for a few more weeks he recognised it was the best place for him. In his words, “We couldn’t have found anywhere better, the staff go above and beyond looking after me, meals are excellent, I enjoy the church services and there is plenty going on with activities I can join in if I want to - I can’t fault it."

Willowcroft is exceptional and clearly professionally run. There is a lovely atmosphere, the management team are always available, staff are very caring, always have time, and treat residents as individuals with dignity and respect.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for the lovely review, it is very much appreciated by the whole team here at Willowcroft. It is also so nice to read what your father has said about the home, it really does mean a lot that both family and the resident themselves are happy with the care and support given.

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Review from Gary P (Son of Resident) published on 26 July 2023 Submitted via Website
Overall Experience
Dad has recently presented with a couple of medical issues resulting in feeling faint, shaking and generally not being himself (as identified by Willowcroft staff).
Staff spoke to medical professionals and obviously gave a comprehensive brief regarding my Dads health and general well-being.
Medical professionals and staff then spoke to me about the best course of action resulting in a change in medication but not an unnecessary visit to a hospital.

Staff understand Dad's needs and how to look after him together with keeping me informed.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your kind review, we do always endeavour to work closely with healthcare professionals so that your dad can stay in the home where it is familiar to him.

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Review from Caroline G (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience

My father has been in Willowcroft Care Home since 6th January 2023 after initially going in for two weeks, I had been on a look around on 01/01/2023 and viewed two vacant rooms with my brother. I was impressed with what I saw on that first visit, Dad had previously had four carers a day visit him at home for four years. Dad is in a first-floor room, plenty of storage space and ensuite with shower. Staff are all very nice. He has assistance with having a shower and wheeled down to the dining room for each meal. There are various activities every day, I organised a songs from musicals, film themes and photo quiz for them on Friday 19th May 2023.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your lovely review. We are so pleased that you are happy with the care that your dad receives. It has been a pleasure getting to know your dad as well as yourself and your brother. We are also very grateful for your suggestions and input with our activities – it is very much appreciated by both the residents and the staff.

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Review from R J (Respite Resident) published on 17 June 2023 Submitted via Postal Card
Overall Experience

Management-Finance - My bank was sent an enormous bill for some of my stay at Willowcroft - some £415.87. You claim to give notice of changes to finance/payment. I've had no notice about this excess for my payment in May, leaving me to find the extra money, avoiding answers to my correspondence. In May I suggest you introduce quality control and quality assurance in the department as many companies do already. I know this is a 'one-off' payment but I need to find the money.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for submitting a review. Please be assured that we do exercise quality control and quality assurance at MHA. I can confirm that the fees charged are correct, however, I will be very happy to go through this with you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 September 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Willowcroft.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (1)

Victoria Humphrey
Victoria HumphreyJob Title:Home ManagerJoined: 2025

Victoria Humphrey, known to many as Vicky, is the Home Manager at MHA Willowcroft. She first joined the home in 2011 as a part-time Night Care Assistant and has since progressed through a variety of roles, including Senior and Deputy Manager. After a brief time away managing MHA The Herons, Vicky returned to Willowcroft in July 2024 to lead the home as Manager.

Vicky’s career in care began after serving as a Combat Medical Technician in the Army, where she spent five years travelling the world. Since leaving the military in 2004, she has dedicated over 27 years to the care and health sector.

She is passionate about providing care that is truly centred around each individual—recognising their preferences, needs, and personal story. Vicky also strongly believes in the power of effective, compassionate leadership and the positive impact it has on both team culture and the quality of care delivered.

Frequently Asked Questions about Willowcroft

What types of Care is Willowcroft registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowcroft have?

There are 60 Single Rooms.

What are the Facilities & Services at Willowcroft?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Willowcroft to the centre of Derby?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service -more info.