St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 70 Reviews
  • St Michael's Court, Norwich
St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1404
  • Self-Funded Residential Dementia Care: £1198 – £1404
  • Self-Funded Nursing Care: £1236 – £1592
  • Self-Funded Nursing Dementia Care: £1236 – £1592
  • RESPITE Self-Funded Residential Care: £1298 – £1504
  • RESPITE Self-Funded Residential Dementia Care: £1298 – £1504
  • RESPITE Self-Funded Nursing Care: £1336 – £1692
  • RESPITE Self-Funded Nursing Dementia Care: £1336 – £1692

These prices are only a guideline, please contact St Michael's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elena Olaru Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • Parking is available onsite for approximately 15 cars including 5 spaces directly outside the home, with a further 10 in an car park signposted 'visitors car park'

St Michael's Court Reviews (70)

9.8

St Michael's Court has a Review Score of 9.8 (9.810) out of 10, based on 24 reviews in the last 2 years.
Over all time St Michael's Court has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Michael's Court
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Total of 70, showing 61-70
Review from Janet T (Wife of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in the dementia unit at St Michael's Court for over 2 and a half years. Obviously, it was very hard for him at the start but due to the care and kindness of the staff, he has gradually settled. His room is light and airy and always very clean as is the wet room. He has
a television and plenty of shelf space for pictures of the family. In the time he has been at St Michael's Court, I have only had two concerns which were dealt with at once. My admiration for the staff (some of them really young) is immense. Whilst it isn't what we would have liked for him, the care and kindness shown to him, also me, is a great comfort.
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Review from Stephen M (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well designed and managed home. The staff are very hard-working and caring. My mother always felt safe and was treated with affection and respect right up to the end. Communication was also very good and staff always had time to speak to me, an excellent establishment which made my mother's last
few months as comfortable as possible.
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Review from Robert G (Nephew of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into St Michael's Court just under 3 years ago. I cannot praise highly enough the care and friendship she received. She never had a complaint and indeed often said (I didn't know places like this existed!) The care right up to her death at the grand old age of 95 was exemplary. My aunt's
son and I are extremely grateful for the care given to her and for the happy years she spent at St Michael's Court.
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Review from Jennifer C (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was at St Michael's Court for 4 years and 2 months. Originally she went for 2 weeks respite and she liked it so much, she asked if she could be there permanently. Sadly she passed away on New Years Day. The staff on the middle floor treated my mum with dignity right until the end. I can't thank
them enough. I just feel they all went "the extra mile".
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Review from Jane C (Daughter of Resident) published on 13 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother suffered from Alzheimer's dementia and after visiting several local care providers I chose St Michael's Court in Aylsham for her care. She was in the home for just over two years before she passed away at the age of 100. I cannot praise the quality of care she received highly enough. All
the staff were caring and attentive and did their very best to provide activities every day. If there was ever a problem with Mum they would call me immediately and let me know what was going on. Right up until the end, when she passed away in the home I could not fault the service provided.
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Review from Helen P (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my mother had a meeting with the new management concerning my father. The new team are absolutely brilliant. The manager is so down to earth and approachable that we feel we could talk to her about anything and at any time. She has given us all her contact details and told us her door is always
open.
She has only been there 4 weeks and has already turned the place around and had dealt with our issues already.
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Review from Julie B (Daughter of Resident) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the care team manager to the care workers, all who work extremely hard, each person treated mum with kindness and respect. Mum was bedbound and so the care team became her second family. I know she really enjoyed chatting to them. The management team are strong with a lot of experience and are
always available if you want to discuss anything. The home is modern, purpose built and beautifully fitted out. Mum sadly passed away during September at St Michael's Court which is where she wanted to end her days. We received tremendous support from the home during this difficult time. I will never forget standing in the corridor with some of the staff, they were in tears and I realised just how much they care for their residents. Staff working on different floors came down to say goodbye to mum which was very touching. The support of the care home manager at the end was exceptional and made a big difference to my sister and I. Mum was so happy there and for that, we are hugely grateful.
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Review from Mandy W (Daughter-in-law of Resident) published on 1 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding a permanent residential placement for a family member is an extremely difficult decision and we consider ourselves extremely fortunate that St Michael's Court were able to accommodate our Mother. My husband works for an ambulance service and was familiar with the facilities. Therefore this was
the only home that we were willing to consider due to its high standards, facilities and welcoming staff. The manager and staff have been extremely supportive and helpful, making the process as smooth as possible for our Mother and us.
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Review from J W (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and compassionate care for my 85 year old mother.
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Review from Jane B (Daughter of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team at St Michaels work very hard and show great kindness to try and meet the needs of each resident. The management are very open and approachable , actively encouraging residents families to give feedback on their care. They take a highly accommodating approach to individual needs and preferences.
My father is on the residential floor and has a lovely sunny room with French doors opening onto the garden. There are activities for those who choose to join in, but equally quiet spaces for people who prefer their own space. All the staff are good and some are truly wonderful.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for St Michael's Court is calculated as follows: ( (231 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Michael's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Elena

Elena Stefan

Job Title: Home Manager Joined: 2024

I started my career as a Care Assistant, and through hard work and determination, I have progressed to higher roles within the care sector.


In 2019 I was promoted to a Registered Manager position, commissioning a large residential home.


I was able to build up a wealth of experience in caring for people with different needs.


I hold a level 5 in Leadership and Management that gave me a real understanding of the skills required in managing people.


I am passionate about my work, providing a homely, safe, and happy environment for our residents, and I feel determined in making sure we focus on the individuals needs and their happiness.


In September 2024, I joined St Michaels Court.


I am being supported by a strong team who all have the same passion for providing person-centred care.


In my free time, I like to spend time with my family, going out for country walks. I like reading and listening to music.

Holly

Holly Roberts

Job Title: Deputy Manager Joined: 2024

“My name is Holly. I am the Deputy Manager at St. Michaels Court. I have 21 years of experience in adult social care and joined the St. Micheal's team in October 2024. I’m very passionate about my job and I’m motivated, analytical, creative, encouraging and always friendly”.


I am very family-orientated, and spending time with them and my close friends is very special to me
As for hobbies, I really enjoy my garden—I find it very relaxing—it's my creative happy place.

Emma

Emma Andrew

Job Title: Receptionist

My name is Emma. I co-work at the reception desk at St. Michael's Court; I love greeting people to the home, and I enjoy long walks with my family and dog.

Didzis

Didzis Isjomins

Job Title: Care Team Leader Joined: 2018

My name is Didz. I have worked for St. Michael's for nearly 6 years. I thoroughly enjoy my job, being able to support vulnerable individuals to live their best life.

Michael

Michael Bundy

Job Title: Maintenance

I love my job at St. Michael's. Every day is different, which is why I enjoy each day.

Adele

Adele Easton

Job Title: Housekeeper Joined: 2019

My name is Adele. I have been working at St. Michael's Court for 5 and a half years. I enjoy working here, and alongside my colleagues and residents, I am a very active person. I love animals and going for long walks. I have two teenagers and love seeing my friends.

Josh

Josh

Job Title: Clinical Lead Joined: 2018

My name is Josh. I have over 12 years of experience in healthcare, I’ve dedicated the past 6 years to working as a registered nurse, specialising in older people’s care. As the Clinical Lead at St. Michael’s Court, I find immense fulfilment in building meaningful connections with patients and ensuring they receive compassionate, high-quality care tailored to their unique needs.


I am deeply passionate about creating a positive and supportive environment for both patients and colleagues. Making a difference in the lives of those we care for is not just my profession—it’s my purpose.


Outside of work, I’m a sports enthusiast who enjoys both watching and playing games. I also treasure quality time with my family, which keeps me grounded and inspired.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Michael's Court to verify any information. View our terms and conditions. St Michael's Court has an Enhanced Service - more info.