St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 70 Reviews
  • St Michael's Court, Norwich
St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1404
  • Self-Funded Residential Dementia Care: £1198 – £1404
  • Self-Funded Nursing Care: £1236 – £1592
  • Self-Funded Nursing Dementia Care: £1236 – £1592
  • RESPITE Self-Funded Residential Care: £1298 – £1504
  • RESPITE Self-Funded Residential Dementia Care: £1298 – £1504
  • RESPITE Self-Funded Nursing Care: £1336 – £1692
  • RESPITE Self-Funded Nursing Dementia Care: £1336 – £1692

These prices are only a guideline, please contact St Michael's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elena Olaru Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • Parking is available onsite for approximately 15 cars including 5 spaces directly outside the home, with a further 10 in an car park signposted 'visitors car park'

St Michael's Court Reviews (70)

9.8

St Michael's Court has a Review Score of 9.8 (9.810) out of 10, based on 24 reviews in the last 2 years.
Over all time St Michael's Court has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Michael's Court
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Total of 70, showing 41-60
Review from V P (Wife of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff at the care home very helpful and I wish to thank them all for the care given to my husband over the past two years.
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Review from J M (Wife of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has lived here for two years, and I have only good things to say about his care. The staff are very caring and hard working in a very difficult job. I have no complaints at all; thank you to everyone.
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Review from Robert B (Husband of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my wife for the last time in March in her room. Then the Coronavirus came and the care home was closed for visitors but I can inform you that the staff are competent, friendly and helpful. On Saturday 11th July I could visit my wife in the garden and that was also well organised.
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Review from J E (Son of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well looked after.
Staff are fantastic; we would be lost without them.
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Review from P Y (Resident) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were always smart and tidy, very courteous and treated me with dignity and respect. Nothing was ever too much trouble and the home had a lovely warm feeling. Senior management is always approachable and friendly. Activities marked as n/a as we were on lockdown due to COVID-9 virus.
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Review from E T (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over 2 years and views St Michael's Court as her home, and always says how blessed she is to be there, and how lovely and kind all the staff are to her. My mother settled in very quickly and her room is light and bright and overlooks the garden which she enjoys.
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Review from Rob T (Son of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean place and very relaxed atmosphere for the residents. Mum is very happy here.
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Review from Yvonne D (Daughter of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful, very poor in all ways, we took our mum out as soon as we realised how bad it was (a couple of weeks) and got care for her at home instead.
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Review from T B (Son-in-law of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have helped my wife no end with support.
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Review from J B (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have made my decision more manageable of putting my Dad into Residential Care.
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Review from Belinda H (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care received by my father has been excellent. All the staff professional but very caring. I have nothing but high praise for St Michael's Court.
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Review from T S (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good option for my mother's respite care.
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Review from Christine M (Friend of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding provision for dementia care. Thoughtful staff and gentle management of the most challenging clients. Food good - always pictures to assist clients with a choice of menu. Bright, friendly staff and a high standard of cleanliness.
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Review from Patricia F (Friend of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting St Michael's regularly twice a week for 8 months. In all that time, I have been very impressed with all the staff and the care they give to all the residents. Everyone is very friendly and keeps you well informed.
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Review from John H (Husband of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am over the moon with the care at St Michael's Court for my wife. The care staff on the nursing floor are exceptional and nothing is too much trouble for any member of staff. Five stars!!! My profession was hospitality and I can honestly say I have no negative comments at all.
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Review from V W (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in hospital for eight weeks, then became a resident at the Runwood St Michael's Court Care Home for nine weeks, during which time her health improved to a level to enable her to move in and live with me.
I found the manager approachable, helpful and guiding through the process and also
found the same high standard in the staff employed there.
The food is excellent and well presented, with music played and activities. The rooms are spacious, modern, clean with a maintenance and laundry service. My mother has been treated with dignity and it has been a comfort to know how well she has been looked after and that the family were welcome anytime to visit her and on occasions, take her out. Thanks to all at St Michael's Court.
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Review from P D (Cousin of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home were very caring and thoughtful both to my relative and family who visited her.
Although not looking forward to going into care, she settled within the first week.
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Review from Linda K (Friend of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
St Michael's Court is a very friendly place. My friend was there for less than 2 weeks. It is so clean. We felt that staff should have popped in more, giving her a drink.
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Review from J P (Wife of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my husband's two week stay I was very pleased with the care he received. All members of the care team were polite and helpful. The support and comfort given to me during my husband final days were exceptional.
Thank you
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Review from D M (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the stay of my dad, I found all the staff to be polite and very professional. I was very pleased with the level of care he received while he was there. The information I received from the staff was delivered with a caring professional way. On the passing of my dad, the staff provided me with
a very high level of support. Thank you
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for St Michael's Court is calculated as follows: ( (231 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Michael's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Elena

Elena Stefan

Job Title: Home Manager Joined: 2024

I started my career as a Care Assistant, and through hard work and determination, I have progressed to higher roles within the care sector.


In 2019 I was promoted to a Registered Manager position, commissioning a large residential home.


I was able to build up a wealth of experience in caring for people with different needs.


I hold a level 5 in Leadership and Management that gave me a real understanding of the skills required in managing people.


I am passionate about my work, providing a homely, safe, and happy environment for our residents, and I feel determined in making sure we focus on the individuals needs and their happiness.


In September 2024, I joined St Michaels Court.


I am being supported by a strong team who all have the same passion for providing person-centred care.


In my free time, I like to spend time with my family, going out for country walks. I like reading and listening to music.

Holly

Holly Roberts

Job Title: Deputy Manager Joined: 2024

“My name is Holly. I am the Deputy Manager at St. Michaels Court. I have 21 years of experience in adult social care and joined the St. Micheal's team in October 2024. I’m very passionate about my job and I’m motivated, analytical, creative, encouraging and always friendly”.


I am very family-orientated, and spending time with them and my close friends is very special to me
As for hobbies, I really enjoy my garden—I find it very relaxing—it's my creative happy place.

Emma

Emma Andrew

Job Title: Receptionist

My name is Emma. I co-work at the reception desk at St. Michael's Court; I love greeting people to the home, and I enjoy long walks with my family and dog.

Didzis

Didzis Isjomins

Job Title: Care Team Leader Joined: 2018

My name is Didz. I have worked for St. Michael's for nearly 6 years. I thoroughly enjoy my job, being able to support vulnerable individuals to live their best life.

Michael

Michael Bundy

Job Title: Maintenance

I love my job at St. Michael's. Every day is different, which is why I enjoy each day.

Adele

Adele Easton

Job Title: Housekeeper Joined: 2019

My name is Adele. I have been working at St. Michael's Court for 5 and a half years. I enjoy working here, and alongside my colleagues and residents, I am a very active person. I love animals and going for long walks. I have two teenagers and love seeing my friends.

Josh

Josh

Job Title: Clinical Lead Joined: 2018

My name is Josh. I have over 12 years of experience in healthcare, I’ve dedicated the past 6 years to working as a registered nurse, specialising in older people’s care. As the Clinical Lead at St. Michael’s Court, I find immense fulfilment in building meaningful connections with patients and ensuring they receive compassionate, high-quality care tailored to their unique needs.


I am deeply passionate about creating a positive and supportive environment for both patients and colleagues. Making a difference in the lives of those we care for is not just my profession—it’s my purpose.


Outside of work, I’m a sports enthusiast who enjoys both watching and playing games. I also treasure quality time with my family, which keeps me grounded and inspired.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Michael's Court to verify any information. View our terms and conditions. St Michael's Court has an Enhanced Service - more info.