St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 70 Reviews
  • St Michael's Court, Norwich
St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1404
  • Self-Funded Residential Dementia Care: £1198 – £1404
  • Self-Funded Nursing Care: £1236 – £1592
  • Self-Funded Nursing Dementia Care: £1236 – £1592
  • RESPITE Self-Funded Residential Care: £1298 – £1504
  • RESPITE Self-Funded Residential Dementia Care: £1298 – £1504
  • RESPITE Self-Funded Nursing Care: £1336 – £1692
  • RESPITE Self-Funded Nursing Dementia Care: £1336 – £1692

These prices are only a guideline, please contact St Michael's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elena Olaru Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • Parking is available onsite for approximately 15 cars including 5 spaces directly outside the home, with a further 10 in an car park signposted 'visitors car park'

St Michael's Court Reviews (70)

9.8

St Michael's Court has a Review Score of 9.8 (9.810) out of 10, based on 24 reviews in the last 2 years.
Over all time St Michael's Court has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Michael's Court
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Total of 70, showing 21-40
Review from G D (Brother of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been with you for a few weeks. Having visited your care home, I have been so impressed that I felt necessary for me to say thank you.
The home itself is palatial, spacious, extremely well-furnished, clean, beautifully decorated and well-designed.
The staff I have met have been cheerful,
attentive, caring and hardworking/
Mainly, my sister is in your home for end-of-life care, the fact that she is calm, most comfortable (although in pain) and well cared for.
Reply from Beverley Berry, Home Manager at St Michael's Court

Thank you so much for your review, it is kind words and acknowledgement such as this that continue to inspire the team to make every effort to make St Michael's Court a wonderful home, feedback is always key to our ongoing commitment to improving the lives of all people in our care.

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Review from C G (Husband of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home is ideal for the whole family. The care provided is very good and we are confident our loved is in good hands twenty-four hours a day. She is always clean and is treated with the dignity she deserves.
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Review from Bethany M (Great-granddaughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my great-nan, super welcoming staff and really attentive to residents' needs. The rooms are very nice and homely and it's great to see my nan settling in here. I'm really impressed and hope the care can remain at such a high standard as here. Keep up the good work!
(Food isn't hot by the time
it gets to her room - only problem)
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Review from Callum A (Friend of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time we go to see our elderly friend, the staff are very friendly and open to a chat. We were particularly impressed by the Valentine's afternoon tea you laid on for our friend and us, it was very extravagant and totally unexpected. I am very happy that our friend has been encouraged to go out
on day trips for the first time since he's been with you, especially as he's not a very social person. The outings offered are brilliant.
Reply from Beverley Berry, Home Manager at St Michael's Court

Thank you, Callum, for your review. The home has been working very hard to provide activities that suit and meet the needs of all our residents. I am pleased you enjoyed our Valentine's Tea and the staff’s attention to detail for this event. It is also nice to read a review where the catering provided all our residents, families and friends did not go unnoticed. I look forward to meeting you on your next visit.

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Review from Jane P (Friend of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been here for some time now. The home is clean and tidy. Some care staff are too busy to talk but overall friendly. Don't often see mangers around. The cook comes out and has a friendly chat and he is always well presented and kind. The food always looks good and fresh. My friend is well
looked after and I think the place had definitely improved over the past eighteen months.
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Review from David H (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the home.
All staff are professional, polite and caring, and we are kept informed.
I have no problem referring this home without reservation.
Any incidents are reported to us immediately.
Excellent.
Reply from Fiona Moore, Customer Relations Manager at St Michael's Court

Thank you for your kind words about our care team. We do appreciate you for taking the time to share your thoughts. This feedback will be given to the staff and management to inform them of your appreciation.

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Review from D H (Wife of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into St Michael’s Court after staying somewhere else for four months. He is back in his home town. The staff have been very friendly, and the atmosphere is very warm and relaxing. All my husband's visitors have been welcomed. I would recommend this home. The rooms are very spacious
and always very clean. Nothing is too much trouble. I have no problems about leaving my husband in their safe hands.
Reply from Fiona Moore, Customer Relations Manager at St Michael's Court

Thank you so much for your kind words. We really appreciate you taking the time to share your thoughts about St Michael's Court. We are delighted to hear that your Husband has settled in well with us. This feedback will be given to the staff and management to let them know your appreciation. Once again, we do thank you for your kind words.

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Review from Sarah N (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have lived here since January and have settled in well. All staff are extremely helpful, and they are well looked after. My family and I are relieved they are somewhere we know they are safe. Loved the fact that heads of departments came to introduce themselves, and their services the same
day they moved in. Thought that was a lovely thing to do, and very welcoming management and care teams are very easy to speak to with any concerns/queries/problems and are quickly resolved. Have and will continue to recommend this care home!
Reply from Fiona Moore, Customer Relations Manager at St Michael's Court

Thank you, Sarah, we are extremely grateful for your review and happy to hear your parents have settled in well. Our care staff are dedicated to providing the highest quality of care and will be made aware of your appreciation of them. Thank you again for this positive feedback.

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Review from Cindy M (Sister of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother came to live in June 2021. The staff followed the Covid rules to the letter. I had some issues to start with, but in the end, he was well cared for, treated with respect and was given a dignified death.
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Review from H B (Wife of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although staff are very busy, they are kind and considerate.
There is a cheerful atmosphere, and they have spotted several potential health issues which were quickly dealt with, either by their teams or by calling in the GP.
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Review from Diane B (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have always been very helpful with any questions I may have. They are very caring to my father, who has been residing at St Michael's Court since September 2021. At present, he is very needy, and everyone involved in his care has shown so much care and compassion.
Reply from Paul Vincent, Home Manager at St Michael's Court

Thank you, Diane, for your very kind comments. I am so happy that we are providing your dad with kind and compassionate care, and that we continue to provide this level of service throughout his stay, and we are always here if you need any advice or support.

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Review from W M (Friend of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very helpful when I visit my dear friend. My experience of the home is I am always welcomed with a smile. Office staff are excellent, and it is very clean and tidy; always smells fresh and no smell of urine, which is excellent.
Reply from Alison Lawrence, Home Manager at St Michael's Court

Hello, thank you for your thoughtful review. Our staff take pride in delivering the best possible care, and we are so grateful to hear your appreciation for your friend's care. Thanks again for the positive feedback.

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Review from Hayley M (Daughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My frail 91-year-old dad has spent the last month at St Michael's Court, following a 4-week hospital stay where he was mostly confined to bed. We doubted that he would ever walk again, but thanks to the perseverance and encouragement of staff, he is now doing so. I visit him daily and have watched him
getting physically stronger and cognitively better, and as a family, we are enormously grateful for the kindness shown to him by all the staff. As Dad has dementia, I have organised every aspect of his life for the last 3-years and have an in-depth knowledge of his medical and care requirements. I have been surprised at how quickly the carers have got to know him, recognise and understand his needs. The managers have taken into account my suggestions (usually designed to replicate what Dad has been used to at home), I know from how he is being cared for that this information has been disseminated. Dad is content, well-fed, clean, stimulated, feels safe and is treated with respect and dignity.
Reply from Alison Lawrence, Home Manager at St Michael's Court

Hello Hayley, thanks so much for the insightful review. We are so grateful to read how pleased you are for your father's care, and your feedback greatly enhances the services we provide to all of our residents. Have a good day.

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Review from G E (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my dealings with the care home, the staff have all been extremely helpful, polite and friendly. Nothing seems to be too much trouble for them.
Reply from Alison Lawrence, Home Manager at St Michael's Court

Good afternoon, thanks for the review. We are so appreciative to read your kind words, and our team are very thankful for your positive feedback.

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Review from Ann O (Daughter of Resident) published on 20 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our only experience in the last nine months has been via Zoom meetings in the last few weeks. From what we have seen in these limited sessions is that he appears to have been kept in good health, bearing in mind his condition. It's unfortunate that he does not relate to the tablet for Zoom, but that
is not St Michael's fault - they do their best in the circumstances.
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Review from David H (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's about time I wrote a review... my mum has been at St Michael's for 7 years now, there may have been some issues over the years, but nothing that would get me thinking about taking her somewhere else. The staff have kept me informed about Mum's well being and any issues they have phoned me straight
away. I used to take Mum out every week, and I could discuss with staff how Mum has been, a very open chat with a cup of tea. Since this Covid pandemic, I have only visited twice in the last year, but I still phone regularly, probably too regularly, and get a friendly conversation with the manager or carers about Mum. I have also had Zoom meetings to talk to Mum, although Mum wonders where I am... I cannot praise the staff enough in this toughest of years and the dedication and going above and beyond the call of duty has been amazing. Thank you all. I know Mum is well looked after, and I am more than happy for her to stay there receiving the care and love of the carers and management.
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Review from G M (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Michael's Court has looked after my Dad, who suffers from Alzheimer's, for nearly 2-years. I have always been extremely happy with the level of personal care, communication, compassion, understanding and approachability of the staff.
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Review from Ian G (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was looked after by caring and loving staff, who were looking after her because they wanted to, rather than simply because it was their job. All of the staff that I met were kind, compassionate, knowledgeable and helpful.
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Review from P O (Sister of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been treated as a true member of the St Michael’s family and received nursing care above and beyond that which would be found in many other homes. I can only thank all the staff for their caring dedication and professionalism, which extended his life expectancy. He has been treated with
respect and understanding. The whole team work together to provide an excellent package of physical, mental and stimulating care. Activities are always fun, and the individual encouraged to express themselves. It is good to know that our loved ones are in safe hands.
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Review from Patrick C (Son of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My parents have only been in St Michael's Court for a couple of weeks; and it has been during lock-down. It is not really applicable for me to answer the following questions, because we have not been able to visit since they moved in - hence I have answered them all with satisfactory. From phone calls
it would appear that every effort is being made to accommodate their needs.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for St Michael's Court is calculated as follows: ( (231 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Michael's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Elena

Elena Stefan

Job Title: Home Manager Joined: 2024

I started my career as a Care Assistant, and through hard work and determination, I have progressed to higher roles within the care sector.


In 2019 I was promoted to a Registered Manager position, commissioning a large residential home.


I was able to build up a wealth of experience in caring for people with different needs.


I hold a level 5 in Leadership and Management that gave me a real understanding of the skills required in managing people.


I am passionate about my work, providing a homely, safe, and happy environment for our residents, and I feel determined in making sure we focus on the individuals needs and their happiness.


In September 2024, I joined St Michaels Court.


I am being supported by a strong team who all have the same passion for providing person-centred care.


In my free time, I like to spend time with my family, going out for country walks. I like reading and listening to music.

Holly

Holly Roberts

Job Title: Deputy Manager Joined: 2024

“My name is Holly. I am the Deputy Manager at St. Michaels Court. I have 21 years of experience in adult social care and joined the St. Micheal's team in October 2024. I’m very passionate about my job and I’m motivated, analytical, creative, encouraging and always friendly”.


I am very family-orientated, and spending time with them and my close friends is very special to me
As for hobbies, I really enjoy my garden—I find it very relaxing—it's my creative happy place.

Emma

Emma Andrew

Job Title: Receptionist

My name is Emma. I co-work at the reception desk at St. Michael's Court; I love greeting people to the home, and I enjoy long walks with my family and dog.

Didzis

Didzis Isjomins

Job Title: Care Team Leader Joined: 2018

My name is Didz. I have worked for St. Michael's for nearly 6 years. I thoroughly enjoy my job, being able to support vulnerable individuals to live their best life.

Michael

Michael Bundy

Job Title: Maintenance

I love my job at St. Michael's. Every day is different, which is why I enjoy each day.

Adele

Adele Easton

Job Title: Housekeeper Joined: 2019

My name is Adele. I have been working at St. Michael's Court for 5 and a half years. I enjoy working here, and alongside my colleagues and residents, I am a very active person. I love animals and going for long walks. I have two teenagers and love seeing my friends.

Josh

Josh

Job Title: Clinical Lead Joined: 2018

My name is Josh. I have over 12 years of experience in healthcare, I’ve dedicated the past 6 years to working as a registered nurse, specialising in older people’s care. As the Clinical Lead at St. Michael’s Court, I find immense fulfilment in building meaningful connections with patients and ensuring they receive compassionate, high-quality care tailored to their unique needs.


I am deeply passionate about creating a positive and supportive environment for both patients and colleagues. Making a difference in the lives of those we care for is not just my profession—it’s my purpose.


Outside of work, I’m a sports enthusiast who enjoys both watching and playing games. I also treasure quality time with my family, which keeps me grounded and inspired.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Michael's Court to verify any information. View our terms and conditions. St Michael's Court has an Enhanced Service - more info.