St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 70 Reviews
  • St Michael's Court, Norwich
St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1198 – £1404
  • Self-Funded Residential Dementia Care: £1198 – £1404
  • Self-Funded Nursing Care: £1236 – £1592
  • Self-Funded Nursing Dementia Care: £1236 – £1592
  • RESPITE Self-Funded Residential Care: £1298 – £1504
  • RESPITE Self-Funded Residential Dementia Care: £1298 – £1504
  • RESPITE Self-Funded Nursing Care: £1336 – £1692
  • RESPITE Self-Funded Nursing Dementia Care: £1336 – £1692

These prices are only a guideline, please contact St Michael's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elena Olaru Stephen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • Parking is available onsite for approximately 15 cars including 5 spaces directly outside the home, with a further 10 in an car park signposted 'visitors car park'

St Michael's Court Reviews (70)

9.8

St Michael's Court has a Review Score of 9.8 (9.810) out of 10, based on 24 reviews in the last 2 years.
Over all time St Michael's Court has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Michael's Court
  • 20
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Total of 70, showing 1-20
Review from Rachel N (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at St Michael's for a year, he settled quite quickly as there was plenty of room for him to walk about and spacious and clean bedrooms. Unfortunately my dad was placed on end of life care in June, I can honestly say the support and care my dad received was outstanding, he was treated
with such dignity and respect and supported us as a family with so much care. I can't thank them enough for making dad's final days as comfortable as possible. One staff member in particular was amazing, a truly lovely, kind carer with a heart of gold. Thank you from us all.
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Review from Brigette H (Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is lovely I like it.
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Review from Claire P (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit, kind staff and residents. Mum well taken care of would like to see Mum enjoy going out. Garden area fantastic. Rooms are spotless. Meals outstanding and entertainment well thought out. Mummy is happy and thriving! Surrounded by friends.
Have spoken to coordinator - talked
about mummy going out, quick resolution.
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Review from Deana C (Sister of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, very helpful, do what they can when asked. keep us informed all the time. When you call always helpful and polite. Always looks clean, tidy and very fresh look. My brother seems very happy and we know he is safe.
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Review from Lindsey A (Stepdaughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very apprehensive about putting my stepdad into restbite but the staff at St Michaels Court made it such an easy process. Holly came out to visit us and had a good chat making notes of my step fathers likes/dislikes. He spent a week here and though he was in a hotel. When we visited he was content
and happy. All the staff were kind and attentive to his needs. We won't hesitate in sending my step dad back for restbite in the future and he would be happy to return.
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Review from L C (Friend of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was a resident in St.Michaels Court for a short time until she died. She voiced how lovely the staff were, friendly, caring and compassionate.
Thank you making her last couple of weeks as easy as they could have been for her.
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Review from L V (Sister of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial viewing visit to one week post my sister moving in, I have found the management and staff I have so far come across to be kind, caring, helpful, professional and all my questions were answered, and my concerns addressed. My sister has so for settled in well thanks to the kindness and
support she has been given. I am very hopeful of a positive outcome living at St Michael's for my sister.
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Review from P P (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Exteremly freidnly and helpful and positive staff. If you have concerns they are taken very seriously. Always made welcome. Great environment, room and public rooms. Garden is a lovely space to go in warm months when so many care homes don't have much of a garden- a big plus!
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Review from J B (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been very well cared for and for me. It is a great relief that he is in a secure into. I accept that it is an extremely difficult and demanding job and having experienced my husband's deterioration, I wholeheartedly thank all the staff for their patience in dealing with this day to day.
He
always tells me, without prompting; "I have no complaints" which just about sums it up!
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Review from Gordon W (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at the home only briefly but, in that time, she could not have been better looked after. Staff were friendly and helpful and would regularly look in on Mum when passing her room, which would not be out of place in a decent hotel. Mum was too poorly to take advantage of the many activities
available to residents. The management and administration were also very helpful.
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Review from Mark W (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the care my mother receives at this home. The staff are absolutely amazing, and the 1-to-1 care she receives makes all the difference. It never feels like we're visiting a care home; instead, it's more like visiting a luxury hotel. The facilities are breathtaking, and the
attention to detail is remarkable. Nothing is ever too much trouble, and it's clear how much the team cares for the residents. I honestly wish I could give this place a higher rating, as it's truly exceptional. I'm so grateful to have found such a wonderful place for my mother.
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Review from J H (Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find most of the staff helpful. I find the care and support of the staff I receive is very dignified.
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Review from Wendy T (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first contact to the present day everything about St. Michael's Court has been exemplary. The staff are caring and always have time for both the patients and the family.
Everything is well organised and geared towards people with extreme problems.
The building is clean, airy and sweet smelling.
The
gardens are accessible and well cared for.
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Review from J M (Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is the best, my daughter and I looked online and this is a winner, very nice staff, will help us so much. The food has a good choice each day to choose from, I enjoy it very much and the outings on Tuesdays I always enjoy, the organiser is very nice. I have been here 2 years this month December.
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Review from D E (Daughter-in-law of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law is always happy when we come over to see her. She always seems well cared for and she is happy with the food and the way she is treated. There are plenty of activities for her to do if she wants to. Also, a chance to go out in the mini bus every now and then.
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Review from F H (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and keep us informed on any changes.
No complaints at all, I would recommend this care home - my Mother is looked after very well.
We bring toiletries in, not just for my Mum but for all the residents.
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Review from J P (Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and kind. I feel safe in their care. The food is amazing, the room is well looked after by the cleaners. I'm all round happy with the love and care I receive from all staff at St Michael's Court.
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Review from Pauline S (Wife of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful, welcoming and friendly. I can go to sleep at night knowing that my husband is in good hands. He is encouraged to go to the dining room for meals, which is great for keeping him mobile. Food is excellent, and plenty of it. I have no concerns about his care.
Reply from Simon Porter, Acting Home Manager at St Michael's Court

Thank you so much for your wonderful feedback; it is feedback such as this that enables our ongoing growth.

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Review from Robert T (Next of Kin) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impression of the building, the car park decor and cleanliness - all outstanding. Never an angry face of staff, the care home manager is very special. Thank you above and beyond. Did not stay for lunch but it smelt good.
Reply from Simon Porter, Acting Home Manager at St Michael's Court

Thank you so much for your review, it is responses such as yours that mean the world to the team and me. I am glad we had the opportunity to meet you and your mother and glad we surpassed your expectations, please do remember the home is always open and we are always here for a cuppa and a natter.

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Review from Jean F (Respite Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say I was very well looked after. Such a relaxing place to be, and all the staff were very kind-mannered. It was a pleasant time as the weather was hot so we were in the gardens.
Reply from Beverley Berry, Home Manager at St Michael's Court

Thank you so much for your first-hand response of our wonderful home, it is feedback such as this that enables our home and staff to continuously improve services and gain ongoing recognition for the hard work of the whole home team. I am glad you enjoyed our gardens and found the home to be relaxing, we would very much look forward to inviting you back to the home to stay in touch.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for St Michael's Court is calculated as follows: ( (231 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Michael's Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Elena

Elena Stefan

Job Title: Home Manager Joined: 2024

I started my career as a Care Assistant, and through hard work and determination, I have progressed to higher roles within the care sector.


In 2019 I was promoted to a Registered Manager position, commissioning a large residential home.


I was able to build up a wealth of experience in caring for people with different needs.


I hold a level 5 in Leadership and Management that gave me a real understanding of the skills required in managing people.


I am passionate about my work, providing a homely, safe, and happy environment for our residents, and I feel determined in making sure we focus on the individuals needs and their happiness.


In September 2024, I joined St Michaels Court.


I am being supported by a strong team who all have the same passion for providing person-centred care.


In my free time, I like to spend time with my family, going out for country walks. I like reading and listening to music.

Holly

Holly Roberts

Job Title: Deputy Manager Joined: 2024

“My name is Holly. I am the Deputy Manager at St. Michaels Court. I have 21 years of experience in adult social care and joined the St. Micheal's team in October 2024. I’m very passionate about my job and I’m motivated, analytical, creative, encouraging and always friendly”.


I am very family-orientated, and spending time with them and my close friends is very special to me
As for hobbies, I really enjoy my garden—I find it very relaxing—it's my creative happy place.

Emma

Emma Andrew

Job Title: Receptionist

My name is Emma. I co-work at the reception desk at St. Michael's Court; I love greeting people to the home, and I enjoy long walks with my family and dog.

Didzis

Didzis Isjomins

Job Title: Care Team Leader Joined: 2018

My name is Didz. I have worked for St. Michael's for nearly 6 years. I thoroughly enjoy my job, being able to support vulnerable individuals to live their best life.

Michael

Michael Bundy

Job Title: Maintenance

I love my job at St. Michael's. Every day is different, which is why I enjoy each day.

Adele

Adele Easton

Job Title: Housekeeper Joined: 2019

My name is Adele. I have been working at St. Michael's Court for 5 and a half years. I enjoy working here, and alongside my colleagues and residents, I am a very active person. I love animals and going for long walks. I have two teenagers and love seeing my friends.

Josh

Josh

Job Title: Clinical Lead Joined: 2018

My name is Josh. I have over 12 years of experience in healthcare, I’ve dedicated the past 6 years to working as a registered nurse, specialising in older people’s care. As the Clinical Lead at St. Michael’s Court, I find immense fulfilment in building meaningful connections with patients and ensuring they receive compassionate, high-quality care tailored to their unique needs.


I am deeply passionate about creating a positive and supportive environment for both patients and colleagues. Making a difference in the lives of those we care for is not just my profession—it’s my purpose.


Outside of work, I’m a sports enthusiast who enjoys both watching and playing games. I also treasure quality time with my family, which keeps me grounded and inspired.

Frequently Asked Questions about St Michael's Court

What types of Care is St Michael's Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Michael's Court have?

There are 88 Single Rooms.

What are the Facilities & Services at St Michael's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Michael's Court to the centre of Norwich?

11.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Michael's Court to verify any information. View our terms and conditions. St Michael's Court has an Enhanced Service - more info.