Cliftonville Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BE
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9.6 98 Reviews
  • Cliftonville Care Home - Avery Healthcare, Northampton
Cliftonville, the esteemed Northampton care home, is celebrated for fostering a welcoming and lively community dedicated to elderly care. Carefully designed, the home provides an ideal setting for residents to experience top-quality residential, dementia, nursing and respite care in Northamptonshire. Avery Healthcare, an established Northampton care company, operates numerous residential care homes across the town and the wider Northamptonshire region.

Staff members are selected for their kindness, approachability, warmth, empathy and professional excellence. This ensures peace of mind for friends and families, knowing their loved ones receive excellent care at Cliftonville Care Home or any other Avery-run care home in Northamptonshire.

The atmosphere is warm and inclusive, offering plenty of spots for residents to engage with one another or find quiet retreats. The sister home, located parallel to Cliftonville Care Home, facilitates shared trips, events and access to a lovely garden. The cinema room is frequently used for afternoon matinées, providing lots of opportunities for reminiscence, especially for dementia residents, and for those seeking pampering, a fully equipped beauty salon and therapy room are available.

The generously sized and well presented bedrooms, each featuring walk-in showers, are meticulously cared for by housekeepers. Personal belongings and memories are actively utilised in the dementia care approach, with a commitment to involving friends and relatives.

The Facebook page allows you to stay updated on activities and events, but if you'd like to see the home in person, you're welcome to contact the friendly team for information or arrange a tour of the residential care home in Northampton. The care home's doors are always open.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450

These prices are only a guideline, please contact Cliftonville Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Anghelide (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (98)
  • Couples/Companion Rooms (4)

Cliftonville Care Home - Avery Healthcare Reviews (98)

9.6

Cliftonville Care Home - Avery Healthcare has a Review Score of 9.6 (9.568) out of 10, based on 20 reviews in the last 2 years.
Over all time Cliftonville Care Home - Avery Healthcare has 98 reviews.

Overall Experience
  • 79
  • 15
  • 2
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Date Published
  • 98
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  • 20
  • 78
Reviewer Connection to Cliftonville Care Home - Avery Healthcare
  • 41
  • 17
  • 7
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 81-98
Review from M M (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent a short while in the nursing wing for end of life care. All the staff have been so kind and caring and his nursing has been excellent. We are very grateful he had a comfortable and peaceful end and can't thank all the staff enough.
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Review from Andrew G (Son of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited different care homes trying to decide which would be best for my mother, who had dementia. We decided on Cliftonville, which proved 100% to be the correct choice. All the staff were friendly, helpful, going beyond expectation. On the night Mum was expected to pass away, staff came to say goodbye,asked
night team to call if she passed away. These are such lovely caring staff who were the same whatever time of day you turned up. They are there for the whole family and not just the family member. If you need a home, this is the one to use. Great thanks to all the staff.
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Review from Geoffrey G (Husband of Resident) published on 7 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been on the Memory ward for seven weeks. When we started looking at Care Homes we were told by a number of people to never expect a perfect place. Well, seven weeks on and so far they are wrong. Cliftonville could not be better in any way. The care, dedication and love all the staff give
is just wonderful. They also extend that love and support to us as a family. There are also three "Pink Ladies", the Activity Team. They provide plenty of different events and are a constant joy and pleasure to see in action.
It is a lovely home, but so much more, as it is a home filled with love and care. As a family, we can never thank the staff enough for all they are doing for my wife. My daughter and I, who visit most days, are totally satisfied that she is in such safe caring hands and so we have no worries that she isn't receiving the very best care she could get.
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Review from Pamela W (Daughter of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother arrived at Cliftonville Care Home in March 2015, the staff have always looked after her well. She is completely immobile and has to be hoisted to the bathroom etc. but staff always deal with her promptly when required. The activity team are excellent with her and my mother is happy with
everything.
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Review from A M (Niece of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was looked after so well during his stay. The staff were so kind and caring. Nothing was too much to make my uncles stay in his words "The most wonderful week". I can't thank the manager and his staff enough. Thank you.
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Review from Maureen E (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just had our first review. We were informed of my mum's progress. We discussed her care needs and addressed any issues if any. Her medications were also discussed and the manager suggested a medication that mum could be given, which would help her diagnosis.
My mum's team leader was also pleasant
and we discussed what I would like for my mum, her care leader and her staff she works with are extremely helpful, caring and always implement anything I request. The ladies in"pink" are fantastic, mum loves all the activities and at least has something to discuss with us when we visit her!
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Review from Merion G (Son of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last few years of his life at Cliftonville Care Home and I cannot praise the staff enough. Everyone, including the admin staff were so considerate. My father was treated with dignity and genuine kindness by the cares for whom nothing seemed to be too much. I was touched by the gentleness
at the end of his life and the way they treated not only him, but the caring way they treated me too.
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Review from Muriel C (Wife of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an excellent care home in every way. Having the use of the beautiful sheltered garden is a great bonus. The staff are all kind and caring. The rooms and facilities are of an excellent standard maybe the alternative to sandwiches at tea time could be of a softer consistency for those
who can't eat crusty crunchy food.
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Review from Elizabeth N (Daughter of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home, with great facilities and fantastic, caring staff. The garden is a real bonus and greatly enjoyed by my father. We are very pleased with the standard of care he receives.
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Review from Keith B (Friend of Resident) published on 13 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has improved considerably since going into Cliftonville Care Home early June and has been looked after extremely well by attentive staff and I would have no hesitation in recommending this home.
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Review from Amanda O (Daughter of Resident) published on 29 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I brought my father to 'Cliftonville Care Home' having been to other good care homes before. I was very impressed by the professional and caring way the assessment was carried out at home by the manager and deputy manager. My father has Alzheimer's Dementia and started off on the residential floor where
he was treated with respect and dignity. The staff make a great effort to get to know each resident individually, family background, life story, hobbies etc. He has now moved to the nursing floor where he is extremely well looked after. My mother has recently become a resident here and there are activities organised every day which she is encouraged to take part in. The whole home is extremely clean and fresh. The rooms are all well-furnished catering for all residents.
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Review from Jane H (Daughter-in-law of Resident) published on 25 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We care for Dad at home and wanted him to have a break some time away to enjoy company of others and some activities he would enjoy. Cliftonville exceeded our expectations in all areas of care and support of my father in law. The staff are professional and the most caring individuals, they have such
capacity to manage by providing love and support and are aware of each individuals needs with the capacity to manage one to one needs. The quality of care from the food served, the activities and relaxation has been a huge benefit to Dad he may not remember what he did or even ate but I am sure he will remember how all the staff at Cliftonville Care Northampton made him feel. Thank you eternally grateful
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Review from Sue S (Daughter of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Cliftonville after spending 14 weeks in hospital. She was very frail, within a week the difference in her was unbelievable. The care given at Cliftonville is first class, she is now a permanent resident there and enjoying taking part in all the activities that are on offer, also
she is able to have her hair done weekly as a salon is on site. Mum's actual words were "If I cannot go home to live this is the next best place". I would definitely recommend Cliftonville to anyone looking for a home for their parents or family member.
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Review from David H (Relative of Resident) published on 20 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helpful, caring and adaptable, much appreciated by my cousin. He liked the food was well looked after, and the staff were very caring. We were able to take him out whenever he wanted and we were able to arrange the home to take him to the opera when we were away. His room was always tidy and he was
always clean. He himself was very happy there.
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Review from K B (Brother of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister went into Cliftonville Care Home on the 1st of September 2015. In the short period of time that my sister was there she was treated with the utmost respect and care while she was there. As her family it took so much pressure off us, and every time we visited we were treated like family so
nice. Always a welcome smile and you can help yourself to drinks available. We have certainly mentioned the care home to others.
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Review from Jo K (Daughter of Resident) published on 7 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here recently for respite care and it was a positive experience for all our family. The care she received was of the highest quality, giving my family, and especially my father, peace of mind during her recovery. The support from the nursing staff was caring and respectful and nothing
was too much trouble. They were attentive and always had time to explain what was happening. She had care from their in-house GP and her medication was tailored to her needs. The home itself is beautiful to look at and was immaculate at all times. The food was freshly prepared and of the highest quality, and there were activities that she could join in with if she wanted to. It made a difficult time easier, knowing she was so well cared for. I can't thank them enough
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Review from Judy (Daughter of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Northampton NHS Hospital since 17th August 2015, having survived viral encephalitis. Mum was transferred to Cliftonville on October 13th, very ill, depressed and unresponsive. The staff on the 3rd floor have been outstanding. Mum is now smiling, laughing and very alert and responsive.
The deputy manager has been so kind extremely understanding and knowledgeable in helping us to cope with our dear mum. Everyone from the receptionist, housekeeping staff, nurses and doctors have treated us as a family with respect and kindness and also fun. Mum, I am pleased to say is now a resident. How fortunate are we all. Thank you.
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Review from Suzy (Daughter of Resident) published on 19 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for some respite recently and I have to say that the care and attention she received from the staff was outstanding. My father, as a visitor and main carer, was extremely happy with her care during her stay which gave him peace of mind whilst they were apart. The care staff on the
residential floor deserve the biggest thanks, and the GP service Cliftonville provided was excellent in adjusting medication and explaining the reasons fully. All the staff were amazing right through from reception assisting with visitor menu choices to housekeeping and catering staff introducing themselves whilst going about their daily duties. Nothing was too much for anyone, so well done and thank you very much.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Cliftonville Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Cliftonville Care Home - Avery Healthcare is calculated as follows: ( (182 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 232 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.896 Points relating to the number of positive Reviews for Cliftonville Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Maria-Magdalena

Maria-Magdalena Anghelide

Job Title: Senior General Manager

Hello,


My name is Maria and I am the Home Manager at Cliftonville Care Home.


As Home Manager, I fully understand how difficult the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about our residents being safe, making them happy, and enabling them to lead fully enriched lives whilst always receiving the highest quality of care.


One thing that I feel is really important is offering residents a lot of personal choice and as Cliftonville Care home is their home they have the right to choose what goes on here. I am hands-on in my role, I like to spend as much time as possible with the people that we care for and I also really enjoy getting to know our residents' families and provide them with support when they need it.


Our team here at Cliftonville Care Home are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention, in turn enabling them to celebrate life in their new home which I feel exceptionally privileged to be a part of.


I look forward to welcoming you to Cliftonville Care home very soon!

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