Cliftonville Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BE
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9.6 98 Reviews
  • Cliftonville Care Home - Avery Healthcare, Northampton
Cliftonville, the esteemed Northampton care home, is celebrated for fostering a welcoming and lively community dedicated to elderly care. Carefully designed, the home provides an ideal setting for residents to experience top-quality residential, dementia, nursing and respite care in Northamptonshire. Avery Healthcare, an established Northampton care company, operates numerous residential care homes across the town and the wider Northamptonshire region.

Staff members are selected for their kindness, approachability, warmth, empathy and professional excellence. This ensures peace of mind for friends and families, knowing their loved ones receive excellent care at Cliftonville Care Home or any other Avery-run care home in Northamptonshire.

The atmosphere is warm and inclusive, offering plenty of spots for residents to engage with one another or find quiet retreats. The sister home, located parallel to Cliftonville Care Home, facilitates shared trips, events and access to a lovely garden. The cinema room is frequently used for afternoon matinées, providing lots of opportunities for reminiscence, especially for dementia residents, and for those seeking pampering, a fully equipped beauty salon and therapy room are available.

The generously sized and well presented bedrooms, each featuring walk-in showers, are meticulously cared for by housekeepers. Personal belongings and memories are actively utilised in the dementia care approach, with a commitment to involving friends and relatives.

The Facebook page allows you to stay updated on activities and events, but if you'd like to see the home in person, you're welcome to contact the friendly team for information or arrange a tour of the residential care home in Northampton. The care home's doors are always open.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450

These prices are only a guideline, please contact Cliftonville Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maria Anghelide (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (98)
  • Couples/Companion Rooms (4)

Cliftonville Care Home - Avery Healthcare Reviews (98)

9.6

Cliftonville Care Home - Avery Healthcare has a Review Score of 9.6 (9.568) out of 10, based on 20 reviews in the last 2 years.
Over all time Cliftonville Care Home - Avery Healthcare has 98 reviews.

Overall Experience
  • 79
  • 15
  • 2
  • 2
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Date Published
  • 98
  • 1
  • 3
  • 20
  • 78
Reviewer Connection to Cliftonville Care Home - Avery Healthcare
  • 41
  • 17
  • 7
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Review from D W (Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home to live in. Happy here.
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Review from E L (Daughter of Resident) published on 9 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad moved fairly recently from upper residential to nursing. The staff are very caring towards the residents and welcoming to their friends and relatives. It is reassuring to know that Dad is being looked after in a home that he has been happy in for the past 3 and a half years. I must also mention
the pink ladies who do a fantastic job keeping the residents entertained.
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Review from A G (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your 'Pink Ladies' are brilliant. The rapport they have with the residents is stunning. They clearly love and adore each resident. The activities are interesting and fun. Love the choir and the art activities with the visiting lady. Art and music tap into a very special part of the brain so tap hidden
memories and skills. So important.
Cleaning staff are brilliant too. So fastidious. They do a good job.
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Review from Maria H (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mums clothes go missing all the time, even though they are named. Her teeth went missing after having them for only 3 weeks! Always finding other residents clothes in mums room and they are always named too! I have had to ask many times for the room to be cleaned and bed to be changed (as dirty) or
made. I do believe the staff could pop in on residents more after dinner for a quick 'how are you' instead of sitting at the front desk. The Pink Ladies are amazing and always make the resident happy.
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Review from J D (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has moved, relatively recently, from residential to the dementia floor, where the lady and her young carers do an amazing job. Residents are treated with care and dignity and very much according to their various individual needs. All staff invariably greet the residents by name. I have been
inspired at dinner time by the attention, care and help as the residents' needs vary so. The activity ladies include mum in a variety of activities and she loves being taken into the garden.
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Review from Mark C (Nephew of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is unlike any care home I've been in before, more like a hotel, from the moment you arrive in reception. The staff are friendly, always around but in an unobtrusive way contributing to a wonderful atmosphere overall.
As much as I would have preferred my aunt to remain independent in her
own home, when that became impossible it is reassuring to know that the next best thing is as good as this. Thank you to all the staff here for helping her to settle in.
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Review from Gillian (Daughter of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for the care and kindness you gave to my father it was such a comfort to know he was so well cared for in his last days.
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Review from Maureen H (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at this care home enough.
Mum had spent her last years here (cannot remember what year she arrived). The kindness and care, the fun and laughter we shared with the staff and with mum. The staff go above and beyond their care for the residents is brilliant.
I would recommend
this home to all.
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Review from S F (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and clean care home. Mum is well looked by the lovely staff on the memory clinic.
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Review from M L (Son of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been in hospital after breaking her wrist in 2 places. She was then transferred to the top floor of Cliftonville Care Home, whereby her condition improved because of the care and patience and kindness of the staff. Because she was about to be discharged due to her being medically Ok, we felt
that the care system provided by the council was inadequate for her return home. As we were going on holiday, we decided to have her cared for by Cliftonville to give us peace of mind whilst away.
We were not disappointed, her care throughout has been impeccable and we would not hesitate to recommend Cliftonville.
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Review from Nigel W (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful.


Everything is marvellous.


Lovely atmosphere.


I feel Mum has gone from strength to strength since her transfer to Cliftonville.

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Review from H F (Daughter of Resident) published on 27 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been looked after extremely well during the brief period he has lived at the care home. His health is closely monitored and any changes monitored closely.
The staff are very considerate, attentive and observant.
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Review from Maureen F (Niece of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff extremely pleasant and attentive to resident's needs. The facility itself is very clean and welcoming. The atmosphere is wonderful with a beautiful lounge and dining room. There are lots of activities and everything is done to help residents recover quickly while at the same time making
them feel at home. Highly recommended.
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Review from Robin F (Relative of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care given to my aunt by all at the care home. I am kept advised of any concerns or requirements, either during my regular visits or by the telephone. I am reassured that my aunt is in such a well run establishment.
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Review from D C (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and beautifully furnished and decorated. Very helpful staff with the exception of one who was extremely rude.
However, the remaining staff couldn't do enough for us, would highly recommend.
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Review from Dawn S (Relative of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan was cared for over 5 years and she was happy which gave us the comfort living so far away. She became the pinnacle being there for so long and everybody knew her and she was always asked after, from nurses to canteen staff. They were also very helpful and accommodating at a sad time. The staff can't
do enough to help! Thank you.
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Review from Andy S (Grandson of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother spent five very happy years at Cliftonville Care Home. The staff were always very kind and helpful even taking her breakfast in bed. Her personal care was very good and all her needs were attended to. I cannot say thank you to the staff enough for the care and attention they showed my
grandmother.
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Review from Michael D (Son of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply could not want for better. More like a top rated 5-star hotel than a care home. All staff are fully experienced and trained and more than compliant with updated legislation. Catering is superb with meals cooked on the premises and the accommodation.....well, you just have to visit and see for
yourself. They will probably let you out eventually if you are nice. Seriously though, as I say, my family could not want for better!!
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Review from Beverly P (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A deep bow and heartfelt thanks from me to the wonderful staff at Cliftonville who have been caring for my frail mum since January. Such a relief to know my mum is getting the best possible care so I can get on with my day job and other things I have to do. Good links with GP and I am kept informed.
I sense mum feels more care for loved than at any other time in her life. Lots of activities and encouragement for the residents get involved and stay soundly active. Lovely to know mum feels at home and amongst friends.
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Review from Margaret H (Cousin of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the service and care my cousin received at Cliftonville Care Home. We were always kept informed of her condition and made to feel very welcome. We wanted the best for our relative and Cliftonville Care Home provided the best over and above our expectations. Congratulations
to all of the carers etc. They are dong a wonderful job.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Cliftonville Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Cliftonville Care Home - Avery Healthcare is calculated as follows: ( (182 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 232 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.896 Points relating to the number of positive Reviews for Cliftonville Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 19 Positive Reviews ÷ 21.2 = 0.896
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Maria-Magdalena

Maria-Magdalena Anghelide

Job Title: Senior General Manager

Hello,


My name is Maria and I am the Home Manager at Cliftonville Care Home.


As Home Manager, I fully understand how difficult the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about our residents being safe, making them happy, and enabling them to lead fully enriched lives whilst always receiving the highest quality of care.


One thing that I feel is really important is offering residents a lot of personal choice and as Cliftonville Care home is their home they have the right to choose what goes on here. I am hands-on in my role, I like to spend as much time as possible with the people that we care for and I also really enjoy getting to know our residents' families and provide them with support when they need it.


Our team here at Cliftonville Care Home are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention, in turn enabling them to celebrate life in their new home which I feel exceptionally privileged to be a part of.


I look forward to welcoming you to Cliftonville Care home very soon!

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