Cliftonville Care Home, Northampton, Northamptonshire
Cliftonville Care Home, Northampton, Northamptonshire
Cliftonville Care Home, Northampton, Northamptonshire

Cliftonville in Northampton works in close cooperation with its neighbouring Avery home, Spencer House, with whom it shares garden space, activities and joint trips out.

Residents at Cliftonville have either residential, dementia, nursing or respite care needs.

Staff are sympathetic, warm and friendly and encourage the involvement of friends and family.

There is a wide variety of activities available such as birdwatching, choir practice and tap dancing lessons.

Technology is used to its best advantage, for example to keep in touch with relatives through Skype.

The kitchen staff take pride in providing excellent food and are known for their entertaining Ready, Steady, Cook competitions.

Group: Avery Healthcare Group

Person in charge: Alison Moore (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 106 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 106

Rooms with ensuite WC: 106

Weekly Charges Guide: Personal Care Single from £975 (These prices are only a guideline, please contact Cliftonville Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Cliftonville Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cliftonville Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Cliftonville Care Home has a Review Score of 9.3 (9.340)

The Review Score of 9.3 (maximum of 10) for Cliftonville Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Cliftonville Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.821 for Cliftonville Care Home is calculated as follows: ( (259 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 308 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.519 Points relating to the number of positive Reviews for Cliftonville Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.2 positive Reviews (106 registered maximum number of service users ÷ 5). 11 Reviews ÷ 21.2 Target = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cliftonville Care Home?

  • Extremely LIKELY
    26
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cliftonville Care Home

  • Daughter of Resident/Service User
    11
  • Relative of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

Very pleased with the care given to my aunt by all at the care home. I am kept advised of any concerns or requirements, either during my regular visits or by the telephone. I am reassured that my aunt is in such a well run establishment.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very clean and beautifully furnished and decorated. Very helpful staff with the exception of one who was extremely rude.
However, the remaining staff couldn't do enough for us, would highly recommend.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

A deep bow and heartfelt thanks from me to the wonderful staff at Cliftonville who have been caring for my frail mum since January. Such a relief to know my mum is getting the best possible care so I can get on with my day job and other things I have to do. Good links with GP and I am kept informed. I sense mum feels more care for loved than at any other time in her life. Lots of activities and encouragement for the residents get involved and stay soundly active. Lovely to know mum feels at home and amongst friends.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I simply could not want for better. More like a top rated 5-star hotel than a care home. All staff are fully experienced and trained and more than compliant with updated legislation. Catering is superb with meals cooked on the premises and the accommodation.....well, you just have to visit and see for yourself. They will probably let you out eventually if you are nice. Seriously though, as I say, my family could not want for better!!

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grandmother spent five very happy years at Cliftonville Care Home. The staff were always very kind and helpful even taking her breakfast in bed. Her personal care was very good and all her needs were attended to. I cannot say thank you to the staff enough for the care and attention they showed my grandmother.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Nan was cared for over 5 years and she was happy which gave us the comfort living so far away. She became the pinnacle being there for so long and everybody knew her and she was always asked after, from nurses to canteen staff. They were also very helpful and accommodating at a sad time. The staff can't do enough to help! Thank you.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot praise highly enough the service and care my cousin received at Cliftonville Care Home. We were always kept informed of her condition and made to feel very welcome. We wanted the best for our relative and Cliftonville Care Home provided the best over and above our expectations. Congratulations to all of the carers etc. They are dong a wonderful job.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent a short while in the nursing wing for end of life care. All the staff have been so kind and caring and his nursing has been excellent. We are very grateful he had a comfortable and peaceful end and can't thank all the staff enough.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Good

Visited different care homes trying to decide which would be best for my mother, who had dementia. We decided on Cliftonville, which proved 100% to be the correct choice. All the staff were friendly, helpful, going beyond expectation. On the night Mum was expected to pass away, staff came to say goodbye,asked night team to call if she passed away. These are such lovely caring staff who were the same whatever time of day you turned up. They are there for the whole family and not just the family member. If you need a home, this is the one to use. Great thanks to all the staff.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been on the Memory ward for seven weeks. When we started looking at Care Homes we were told by a number of people to never expect a perfect place. Well, seven weeks on and so far they are wrong. Cliftonville could not be better in any way. The care, dedication and love all the staff give is just wonderful. They also extend that love and support to us as a family. There are also three "Pink Ladies", the Activity Team. They provide plenty of different events and are a constant joy and pleasure to see in action.
It is a lovely home, but so much more, as it is a home filled with love and care. As a family, we can never thank the staff enough for all they are doing for my wife. My daughter and I, who visit most days, are totally satisfied that she is in such safe caring hands and so we have no worries that she isn't receiving the very best care she could get.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother arrived at Cliftonville Care Home in March 2015, the staff have always looked after her well. She is completely immobile and has to be hoisted to the bathroom etc. but staff always deal with her promptly when required. The activity team are excellent with her and my mother is happy with everything.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My uncle was looked after so well during his stay. The staff were so kind and caring. Nothing was too much to make my uncles stay in his words "The most wonderful week". I can't thank the manager and his staff enough. Thank you.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just had our first review. We were informed of my mum's progress. We discussed her care needs and addressed any issues if any. Her medications were also discussed and the manager suggested a medication that mum could be given, which would help her diagnosis.
My mum's team leader was also pleasant and we discussed what I would like for my mum, her care leader and her staff she works with are extremely helpful, caring and always implement anything I request. The ladies in"pink" are fantastic, mum loves all the activities and at least has something to discuss with us when we visit her!

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent the last few years of his life at Cliftonville Care Home and I cannot praise the staff enough. Everyone, including the admin staff were so considerate. My father was treated with dignity and genuine kindness by the cares for whom nothing seemed to be too much. I was touched by the gentleness at the end of his life and the way they treated not only him, but the caring way they treated me too.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think this is an excellent care home in every way. Having the use of the beautiful sheltered garden is a great bonus. The staff are all kind and caring. The rooms and facilities are of an excellent standard maybe the alternative to sandwiches at tea time could be of a softer consistency for those who can't eat crusty crunchy food.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent care home, with great facilities and fantastic, caring staff. The garden is a real bonus and greatly enjoyed by my father. We are very pleased with the standard of care he receives.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home impressed me, very clean and well presented. The staff made me feel very welcome and were respectful to all of the residents. Have already recommended the home to friends.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our friend has improved considerably since going into Cliftonville Care Home early June and has been looked after extremely well by attentive staff and I would have no hesitation in recommending this home.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I brought my father to 'Cliftonville Care Home' having been to other good care homes before. I was very impressed by the professional and caring way the assessment was carried out at home by the manager and deputy manager. My father has Alzheimer's Dementia and started off on the residential floor where he was treated with respect and dignity. The staff make a great effort to get to know each resident individually, family background, life story, hobbies etc. He has now moved to the nursing floor where he is extremely well looked after. My mother has recently become a resident here and there are activities organised every day which she is encouraged to take part in. The whole home is extremely clean and fresh. The rooms are all well-furnished catering for all residents.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We care for Dad at home and wanted him to have a break some time away to enjoy company of others and some activities he would enjoy. Cliftonville exceeded our expectations in all areas of care and support of my father in law. The staff are professional and the most caring individuals, they have such capacity to manage by providing love and support and are aware of each individuals needs with the capacity to manage one to one needs. The quality of care from the food served, the activities and relaxation has been a huge benefit to Dad he may not remember what he did or even ate but I am sure he will remember how all the staff at Cliftonville Care Northampton made him feel. Thank you eternally grateful

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother arrived at Cliftonville after spending 14 weeks in hospital. She was very frail, within a week the difference in her was unbelievable. The care given at Cliftonville is first class, she is now a permanent resident there and enjoying taking part in all the activities that are on offer, also she is able to have her hair done weekly as a salon is on site. Mum's actual words were "If I cannot go home to live this is the next best place". I would definitely recommend Cliftonville to anyone looking for a home for their parents or family member.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helpful, caring and adaptable, much appreciated by my cousin. He liked the food was well looked after, and the staff were very caring. We were able to take him out whenever he wanted and we were able to arrange the home to take him to the opera when we were away. His room was always tidy and he was always clean. He himself was very happy there.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister went into Cliftonville Care Home on the 1st of September 2015. In the short period of time that my sister was there she was treated with the utmost respect and care while she was there. As her family it took so much pressure off us, and every time we visited we were treated like family so nice. Always a welcome smile and you can help yourself to drinks available. We have certainly mentioned the care home to others.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother stayed here recently for respite care and it was a positive experience for all our family. The care she received was of the highest quality, giving my family, and especially my father, peace of mind during her recovery. The support from the nursing staff was caring and respectful and nothing was too much trouble. They were attentive and always had time to explain what was happening. She had care from their in-house GP and her medication was tailored to her needs. The home itself is beautiful to look at and was immaculate at all times. The food was freshly prepared and of the highest quality, and there were activities that she could join in with if she wanted to. It made a difficult time easier, knowing she was so well cared for. I can't thank them enough

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Northampton NHS Hospital since 17th August 2015, having survived viral encephalitis. Mum was transferred to Cliftonville on October 13th, very ill, depressed and unresponsive. The staff on the 3rd floor have been outstanding. Mum is now smiling, laughing and very alert and responsive. The deputy manager has been so kind extremely understanding and knowledgeable in helping us to cope with our dear mum. Everyone from the receptionist, housekeeping staff, nurses and doctors have treated us as a family with respect and kindness and also fun. Mum, I am pleased to say is now a resident. How fortunate are we all. Thank you.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed for some respite recently and I have to say that the care and attention she received from the staff was outstanding. My father, as a visitor and main carer, was extremely happy with her care during her stay which gave him peace of mind whilst they were apart. The care staff on the residential floor deserve the biggest thanks, and the GP service Cliftonville provided was excellent in adjusting medication and explaining the reasons fully. All the staff were amazing right through from reception assisting with visitor menu choices to housekeeping and catering staff introducing themselves whilst going about their daily duties. Nothing was too much for anyone, so well done and thank you very much.

How likely would you be to recommend Cliftonville Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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April 2017

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Care Home Idol 2016

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