Cumbrae House

4/18 Burnbank Terrace, Glasgow G20 6UQ

Cumbrae House, in Glasgow, welcomes a wide range of care needs, skilled in enhanced residential care but also many specialist forms of nursing.

Alongside skilled and personalised care, the home looks to support an active lifestyle, with many interesting activities to enjoy within the home, weekly entertainment, access to the internet and landscaped gardens.

The provider's philosophy is to maintain a motivated workforce and understand that staff are the most valuable resource in achieving quality care.

Group: Oakminster Healthcare Ltd

Person in charge: James Calder (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages from 65 to 105.

Single Rooms: 66

Rooms with ensuite WC: 66

Weekly Charges Guide: Personal Care Single £575 – £775 Nursing Care Single £667 – £875 (These prices are only a guideline, please contact Cumbrae House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Cumbrae House: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.1 (maximum of 10) for Cumbrae House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Cumbrae House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Cumbrae House is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.402 Points relating to the number of positive Reviews for Cumbrae House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Cumbrae House has a Review Score of 8.1 (8.131) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cumbrae House?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cumbrae House

  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

I've had friends in other care homes but the manager and staff are first class.
The treatment of patients and visitors is exemplary.
As my brother says, "Cumbrae House is home from home".

How likely would you be to recommend Cumbrae House? Likely

Overall Standard

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Average Rating:   5 out of 5

Having placed my cousin with Cumbrae House, I have met with a very professional, efficient and friendly approach by both the manager, admin staff, caring services, who have treated my family member with dignity and kindness. As such, I have peace of mind in the knowledge that she is being well cared for and safe.

How likely would you be to recommend Cumbrae House? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Excellently situated off the Great Western Road in a quiet cul de sac. A home from home. A vibrant place where life is lived to the full. Where independence, choice, freedom and dignity are greatly valued. The highly trained and friendly staff are on hand for all eventualities.
All the touches of home are there too; such as pets, home cooked foods and a delightful little garden area for the better days where the residents are encouraged to potter around caring for the plants. Classes in art, baking and singing are just a few of the activities on offer also trips out to the cinema local museums and botanic gardens. It's just like living at home without the worry of housework, cooking, hoovering etc.
It was a place I could leave my mother after each visit that I made, with the knowledge that she would be happy and safe and looked after with dignity care and love.

How likely would you be to recommend Cumbrae House? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been living at Cumbrae House for over a year now. As is expected it was the hardest decision my family have had to make for mum. In my view, Cumbrae House has been wonderful for mum and the family. As all the family live in Jersey, it is so important for us that mum is being well looked after and happy.
Mum is no longer lonely, is very well cared for as the staff in my view are wonderful. Nothing is ever too much for mum or us.
Mum has company every day and lots of activities.
I cannot thank the staff enough for making mums life so happy and giving the family peace of mind. I have no other experience with care homes, but I would put Cumbrae House in the top 5.

How likely would you be to recommend Cumbrae House? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

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