Cumbrae House Care Home

The staff in the care home go above and beyond ensuring scheduled visits, throughout this pandemic run as smoothly as possible, ensuring the safety of both resident and visitor. Whether it’s an outdoor or indoor visit, strict measures are in place. Always 2 meters apart, glass screen in position, face-covering secure and hand sanitizer always in use. I enjoyed a wonderfully emotional visit with my Auntie 23/12/20 Huge thanks to the care home manager for arranging the “cuddle curtain”. I’m told I was only the 3rd visitor to experience this and it’s absolutely intense and fantastic! To be able to hold Auntie’s hands, touch her cheeks, stroke her hair was just so overwhelming. I was overcome with tears and Auntie too, we haven’t been able to touch since March and feeling the warmth of her hands and her kissing my hands was just so momentous. It gave both Auntie and me, and the staff such a boost. Smiles and tears all round - so thankful for these precious moments. Thank you again for all the wonderful care staff!

My mum-in-law has been a resident in Cumbrae House for 3 years now and has thrived (as much as you possibly can with dementia) with their care. Since the start of the pandemic they have done their absolute best to keep all the residents safe and well and as soon as was allowed have facilitated outside visits. The visits are closely monitored to ensure visitors comply with all regulations, we appreciate how hard this task is but will be eternally grateful to them for keeping my wee mum-in-law safe and well. She had her 90th birthday last week and although we couldn’t see her on her special day the staff had a cake and a wee party for her and gave us pictures of her and a few days later when we could visit they arranged a wee birthday tea for us, yes it’s hard with no physical contact but if it keeps everyone safe it has to be worth it. To all the staff, you are all doing a great job and we appreciate everything you do we could not ask for any better care for her. Stay safe.

However, I have to say that this home appears to provide a more than adequate standard of care at this level. Perhaps a little more of stimulating activities and personal contact with staff particularly in the absence of regular visits due to Covid.

My father has been a resident here for 2 years. In that time there has been an improvement in his general well being and he is very happy. The staff take really good care of him and they keep me informed of his progress which is very helpful as I do not live locally.

The care shown to my aunt improved her quality of life for the past five months. The staff were always attentive to her needs as she had vascular dementia. Sadly she passed away, and the compassion and dignity shown to the family at this sad time by all the staff in attendance was much appreciated.

I like this care home. The staff are so friendly and very helpful. My Dad is well looked after and he looks really good. He's always clean and so is his room. Before he went into care he was ill and spent so much time in and out5 of hospital. My Dad has been here a year now and not once has he been ill. Thanks to all the staff for their help.

In the few weeks that our father has been in Cumbrae House, I can't say we have had anything that we can complain about.

I really appreciate the kindness and care that the staff have shown to my mother and myself during some challenging times.

Most satisfactory the staff are most helpful as is the management.

As my brother says, "Cumbrae House is home from home".

Having placed my cousin with Cumbrae House, I have met with a very professional, efficient and friendly approach by both the manager, admin staff, caring services, who have treated my family member with dignity and kindness. As such, I have peace of mind in the knowledge that she is being well cared for and safe.

It was a place I could leave my mother after each visit that I made, with the knowledge that she would be happy and safe and looked after with dignity care and love.

I cannot thank the staff enough for making mums life so happy and giving the family peace of mind. I have no other experience with care homes, but I would put Cumbrae House in the top 5.