La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.4 72 Reviews
  • La Fontana, Martock
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Detention Under Mental Health Act

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leila Sharkey (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • N/A
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (76)

Visiting

  • N/A

Parking

  • N/A

La Fontana Reviews (72)

Total of 72, showing 21-40
9.4

La Fontana has a Review Score of 9.4 (9.434) out of 10, based on 12 reviews in the last 2 years. Over all time La Fontana has 72 reviews.

Overall Experience

  • 44
  • 24
  • 3
  • 1
  • 0

Date Published

72
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Review from J G (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has resided at La Fontana for the past 3 1/2 years and during this time he has been treated with nothing but kindness and respect. The care he receives is second to none. The staff are amazing and have endless patience with all the challenging behaviour. Nothing is too much trouble for them.
I am always made to feel very welcome when visiting and could not have made a better choice in choosing a care home for my husband. It is just like one big happy family.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your husband. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.

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Review from Lynda S (Private Carer of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of recent improvements, I feel it’s appropriate to write an updated review. I believe the improvements are a direct result of staff being allocated, on a permanent basis, to a particular room, thus improving teamwork, giving staff a sense of pride and ownership. Improved communication is demonstrated
by residents receiving more personalised individualised care as staff are now able to really get to know their residents. Communication between staff and residents, families and friends has definitely improved, I have always felt welcome but now really feel part of the team. Previous concerns have been acknowledged and dealt with immediately this gives me the confidence to be able to discuss any matters arising in the future which is reassuring. Residents’ activities still need improvement, but already care staff have taken the initiative by developing a sensory area amongst other things to address this issue. The (pending) appointment of an activities coordinator will also help to address this issue.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Dear Lynda
Thank you for updating your review of La Fontana.
We are glad that you are happy with our recent improvements of our service. Our dedicated staff will be pleased to learn of your changed views and praise. They work very hard and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your feedback; it is vitally important for us so we can monitor the effectiveness of our provisions.
Kind regards.

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Review from L B (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at La Fontana are helpful and do treat each patient as an individual. I could not do their job. Generally speaking, they are kind and constantly aware of where each patient is and if they are calm and content as possible under the circumstances.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing your review. Our staff take great care and respect when providing support for all our residents and their loved ones. I will be sure to pass on your kind words to all the team. Kindest regards.

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Review from J C (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 6 years, during this time she has been continually well cared for. My sister and I are welcomed by staff at every visit, any questions are answered and we are generally happy with every aspect of care given. The management is approachable and very helpful and I'm very
happy that La Fontana is my mother's home. Thank you.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review. It is lovely to read your positive comments on the care and support received by your mother. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at La Fontana are aware of your positive feedback. Kindest regards.

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Review from N G (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welfare and happiness of the resident are paramount. My mother seems very content and well looked after.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will make sure all our staff at La Fontana know of your kind words. All the best.

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Review from J A (Husband of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

La Fontana is a modern, purpose-built care home, single story, set in extensive grounds.
All rooms are very well furnished and equipped, eg. ensuite, TV, fridge and underfloor heating. Both care staff and housekeeping staff develop personal relationships with the residents which aids contentment and
general happiness. It is obvious that all staff take pride in carrying out their duties.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the home and the care and support received by your wife. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.

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Review from M S (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Dementia, having looked after her for 8 years, we had to seek help with her. So La Fontana and its staff have been camp for her for a year. The staff are kind and patient, with all the residents. It's a very clean home, and with this difficult disease, I feel that they cope well
with the difficulties every day brings, as every day is a challenge.

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Review from Tara P (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm submitting a follow-up review as I've been very impressed by recent improvements at the home and the staff's actions to remedy my recent concerns. Allocating permanent staff to each unit has made a big difference and the staff have really impressed me with their initiative, implementation of activities
and sensory equipment and their pride in my mum's unit. The quick action taken to allay recent concerns and find a better way of working was also greatly appreciated. Communication has also improved which impacts everything else.
The staff treat my mum with respect and tailor care to suit her needs. They are always very friendly and welcoming to me and happy to listen to any concerns I have.

Reply from Florin Vranceanu, Manager at La Fontana

Dear Tara, thank you very much for taking the time to write this review for us. We really appreciate your feedback and I can assure you that we are continuing the improvements.

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Review from S P (Wife of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by every member of staff could not be better and the facilities offered are superb.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you kindly for taking the time to review La Fontana. We are pleased to read your positive comments. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.

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Review from Phillip (Son of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been very well looked after during the past 6 years until passing away. The environment is lovely and kept very clean, as was his room.
I have always found all carers and staff to be professional, but more important, kind and caring. The outside areas are first class too.
Carers always
knew how my father was and could understand his needs, despite his lack of mobility and speech. They always had time to talk to me and were very friendly and welcoming. I am very grateful to everyone at La Fontana for looking after my dad. Thank you all so much.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at La Fontana are aware of your positive feedback. May we wish you and your family well for the future.

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Review from Ruth W (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, again staffing levels are unacceptable at times leaving the residents at risk. Also, some staff don't' seem to read up notes on residents. On a positive, most of the staff are caring.


As the staffing seems to be an issue I think the management should sort this out as far as I am concerned

this is very important.


The cleanliness of the building is good as is the food.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I’m sorry to read of your comments regarding the staff, this is certainly not what we would expect. I have informed the manager of your comments. Kindest regards.

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Review from Jenny B (Friend of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Residents do not have sufficient individual attention. There seems to be no routine that ensures essentials such as hearing aids, spectacles, sticks are in place from first thing in the morning. A comprehensive list of personal items needed by each resident should be in each room, so staff coming in
at different times know exactly what each resident needs. I have questioned missing hearing aids and spectacles and have been told the staff were unaware that the resident needed them. The communication books are a good idea, in theory, are simply not used.
Staff only engage with residents to see to a specific need. Organised activities are not offered daily. Televisions are on constantly, but there is nothing instantly available for residents to do. Simple activities and stimuli are needed - sorting trays, boxes of beads and strings, colouring books, large Lego, children’s scissors for cutting activities, dolls, dolls clothes, oversized packs of cards, magazines. None requires close supervision.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you so much for allowing us the time to meet with you yesterday. Your feedback and suggestions were invaluable and have helped us to improve our service. We hope that you found the time spent with us beneficial also.
As discussed; please in future speak with Florin as he will be able to action any concerns.


And we are so pleased that you are considering becoming a volunteer with us.


All the very best.

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Review from Colin S (Power of Attorney of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident appears to be getting a high level of care appropriate to her needs. As I live so far away, it is difficult to judge her everyday care when we visit as she cannot communicate in any meaningful way. We have always found her well looked after when we visit.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review of La Fontana. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Kindest regards.

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Review from Tim W (Son of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Usually a good standard. Some staff shortages. Some cleanliness issues.
Great facilities, events, safety and events

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I’m sorry to read of your comments regarding staff shortages and cleanliness as this is certainly not what we would expect. I have informed the manager of your comments. Kindest regards.

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Review from F H (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in good health for her age except for limited hearing and eyesight.
She stays here for a short respite while her carer goes on holiday; so is not a full-time resident. They gave her the same room so it is all familiar to her which is important. It is 3 mins from my home so regular visits
are easy.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from Peter M P (Wife of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome when visiting, staff always friendly and helpful.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from Maxine H (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed for 2 weeks respite. He suffers from severe dementia and likes to walk most of the day. La Fontana gives him that luxury. It meant that he slept better and he was also looked after very well. He was clean, tidy and most of all, happy. He was respected by the staff and given delicious
food. What a lovely place. Really secure too which is very important.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued and allows us to ensure we are delivering a very high standard of care and support. All the best.

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Review from S R (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to La Fontana, Martock, in September 2019.
She is as content as she could be, given her dementia. The building is perfect for her, with plenty of space for walking about. She needs a lot of stimulation and there are always people to talk to.
In the months leading up to admission,
she felt very unsafe and insecure. Now she feels safe and well looked after.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write your review of La Fontana. It's so lovely to read about your positive experience while your mother lives with us and that she feels 'safe and well looked after'. I will be sure to share your words with all the team. All the best.

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Review from Helen R (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at La Fontana for the last few weeks of his life. He had complicated and demanding needs and the staff met and surpassed the care necessary. From beginning to end my father was treated with respect and compassion and us, his family too. I would have no hesitation in recommending
this wonderful team and excellent home.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

On behalf of Notaro Care Homes, may I thank you for taking the time to write such a wonderful review of La Fontana. Each member of staff works tremendously hard for each and every resident, and it's so touching to read your wonderful experience whilst your father was living with us. I will be sure to share your words with each and every person involved within La Fontana. Best Wishes.

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Review from Catherine D (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many care homes in a search to find a suitable home for my husband who is severely affected by dementia and needs care for physical problems as well.
As a family, we are well satisfied with our choice of La Fontana and have found the staff to be understanding of our emotions as well as providing
outstanding care for my husband he is comfortable, warm, well fed and looked after as one would look after one's own child.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Catherine, thank you for taking the time to write your review of La Fontana. It is so nice to read your positive comments on the care and support received by your husband. I shall be sure to share your kind words to all the team at the home. All the best

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for La Fontana is calculated as follows: ( (98 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 141 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.789 Points relating to the number of positive Reviews for La Fontana is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.

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