La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.5 71 Reviews
  • La Fontana, Martock
La Fontana is on outskirts of Martock, surrounded by beautiful Somerset countryside. The team has really focused on everything someone living with dementia could need to ensure each person continues to enjoy the best of life.

They've installed sophisticated technology to give you and your family added assurance and peace of mind. Intelligent bedroom sensors detect movement and allow for gradual illumination in the room which can also alert carers/nurses to someone needing assistance.

Enjoy stylish and comfortable living in one of five thoughtfully designed suites. Each suite benefits from spacious communal areas and large skylight windows, allowing natural light to pour in. Their beautiful reminiscence area promotes a trip down memory lane, complete with sun lounge designed with beach huts and a seaside feel housing a sun lamp that can promote a feeling of wellness and relaxation.

An innovative care planning system, ensures staff know everything they need to about how you choose to live. A fun, engaging daily activities programme is tailored to suit the hobbies and interests of the people living in the home.

Outside residents find an elegant fountain and secure gardens with raised flower beds, vegetable planters, ponds and patios. A favourite with residents and the local community is La Fontana’s petting farm, home to rabbits, reptiles, chinchillas, birds to alpacas amongst other animals.

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Care Provided by La Fontana

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Leila Sharkey (Operations Manager)
  • Admission Criteria
    • N/A
    • Ages 40+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for La Fontana

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact La Fontana to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


La Fontana Reviews (71)

Total of 71, showing 41-60
9.5

La Fontana has a Review Score of 9.5 (9.476) out of 10, based on 11 reviews in the last 2 years. Over all time La Fontana has 71 reviews.

Overall Experience

  • 44
  • 23
  • 3
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  • 0

Date Published

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Review from M S (Daughter of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

La Fontana is spacious, clean, light and very secure with an open layout. No stairs or narrow corridors as seen in many other care homes. Since my mother has been a resident, our family is happy in the knowledge that she is safe and well cared for when we leave her. Carers treat residents kindly and
with dignity. Staff and particularly management are approachable and deal with any concerns or issues that have arisen. On the downside, I feel stimulation and conversation between staff and residents is sadly lacking.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Thank you for taking the time to write a lovely review of La Fontana. It is so nice to read your positive comments on the care and support received by your loved one. Our staff take great care and respect when providing support for our residents. I shall be sure to share with them your review. And will also make the management team aware of your comment regarding stimulation and conversation with residents. All the best.


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Review from A W (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On 22nd October I visited my mother at 4 pm. She was sat on her own in the dining area and was unhappy. I took her to her room. She requested to go to the toilet so I asked a carer to take her which she did promptly. I chatted to Mum, made her coffee which improved her mood. I had noticed she was looking
thinner but when she asked to go to the toilet again, I took her and was surprised to find that the waist on her skirt was inches too big for her. She had been changed about an hour before I found that she still smelt unpleasantly of stale urine. She was not wearing her glasses nor her hearing aid which I couldn't find. The staff didn't know where they were either. Her friend who is unwell at present was sat in the lounge also without his glasses which he normally wears at all times.
I will buy Mum some new clothes, alter some of her other ones. I bought Mum some new pants but the washing has melted the stitching around the waist of them. I have bought them home to repair.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

I'm sorry to read of your recent experience.
I have personally brought this to the attention of the registered manager, and I understand that the incidents in your review have already been discussed and action taken.
Therefore, we can only apologise that you felt unhappy on that day and can assure you that we are doing our best to provide high standards of care to all our residents. Kindest regards


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Review from Paul M (Nephew of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

La Fontana is a very well run care home and the staff and facilities are excellent. I have always had the utmost professional service and understanding.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Paul, thank you for taking the time to write such a wonderful review of La Fontana. I will make sure to share your kind words with all the team involved at La Fontana. All the very best.


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Review from Wendy G (Daughter of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at La Fontana for over 2 years now. The home cares for the most difficult and challenging cases of dementia and does an extremely good job under very difficult circumstances. My father is safe and cared for - perhaps not in the same way as if he was able to be at home,
but sadly this is not possible, and so we are satisfied that this is the next best option.

The home is kept clean and tidy and the food is of a good standard. They have looked after my Dads needs well, he is settled and calm in his environment which is as much as we could have hoped for.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Wendy, thank you for taking the time to write such a wonderful review of La Fontana. Each member of staff works tremendously hard for each and every resident and it's so touching to read your positive experience of your father living with us. I will be sure to share your words with all the team in the home. All the best


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Review from Amanda C (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, everything runs well. My only concern is lack of staff to cover breaks and in my personal opinion, this leaves residents at some risk during these times if remaining staff are providing care in a room for a resident. It leaves the floor unattended. However, on the many times, I've raised
this point, I'm told the staffing levels meet legal requirements so I guess there will be no change. Overall, I'm very happy with the level of care.

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Review from Matthew T (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident since December 2017. The staff are attentive to her needs, speak to her and interact with her kindly and appear to like her. There is good communication with me and I have no concerns about her care at La Fontana.

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Review from Jenny B (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at La Fontana since 2013.
She is currently in a vegetative state sadly and so need optimum care and support. I cannot praise La Fontana enough. For their exemplary care for my mother. They know her well being incredible and any change to her health is reported immediately to GP and
family. Security is amazing as are all the staff, every single member. Somerset is very lucky to have this home serving the area.

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Review from A C (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent. Staff are wonderful and do their very best. I have raised this point many times that there are not enough staff in each unit to cover breaks etc. In my view, it leaves a dangerous shortage that if two staff are providing personal care to a resident the others are unsupervised -
potentially at risk. I am always informed the home meets "the legal requirement" of staff.

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Review from Judy G (Niece of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired GP myself with 33 years experience of looking after patients in care homes and La Fontana is by far the best nursing home that I have ever visited! Spacious, light, airy, plenty of staff, lovely atmosphere and super care.

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Review from Diane L (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting my husband for the past three years or so, I can confirm that the residence is always kept clean - no smells. The staff are caring and in general, the majority are excellent. This is a very demanding job where patience and dignity are observed. Carers also support a relative visiting
who may be quite upset to see one's loved one with dementia.

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Review from A D (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband found the fact upsetting that other residents would help themselves to his belongings! He has been reasonably content (given his personal problems). He loves the food and has shown, at last, contentment with his surroundings. Have had big problems with clothes either going missing or being
replaced with something that is not his!

Reply from Sharon Warren, Public Relations Manager at La Fontana

Thank you kindly for taking the time to write a review. Rest assured I shall be passing on your comments regarding clothing to the management of the home, and I hope you receive the desired outcome shortly. I will inform the Manager of your review and will share your comments with the staff at La Fontana. Best wishes.


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Review from David L (Husband of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff getting to know the resident is essential for good care.
Overal plan of the building is good for dementia residents.
Large staff getting to know them. Some have language difficulties.
Nurses - poor connection with family, otherwise professional.
Overall care good with small concerns.

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Review from J C (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for the past six years and as her dementia has developed the staff have continued to provide a safe and secure environment for her care, always treating her with kindness and respect. The design of the building and spacious setting mean that she can be cared for in a pleasant
and appropriate environment.

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Review from David W (Husband of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting, staff are friendly and helpful and always keep me informed on my wife's health and wellbeing. The staff are very approachable and always make time if I have needed to talk or ask any questions.

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Review from Julia C (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in La Fontana for 4 1/2 years and both my sister and myself are very happy and impressed by the care and surroundings she is given. We cannot fault this lovely nursing home.

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Review from Garrie W (Husband of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received to date has been excellent. Knowing that your loved one is in a safe and caring place does make our minds feel a lot better. La Fontana has redefined the standard of nursing care.

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Review from Christine M (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for nearly a year.
He settled in straight away as the staff and management were so caring and gave my husband dignity and compassion with his complex needs.
The rooms are so spacious and furnished to a high standard and the bathroom is a wet room which is excellent.
The
gardens are outstanding and give the whole home a wonderful aspect. The food is always at a high standard with good variety.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Thank you very much for taking time to share your thoughts and views of La Fontana. It's vitally important to receive reviews from our relatives. I will be sure to share your comments with all the team at the home.


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Review from David D (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception is easy to interact with and visiting access is good. There is an adequate number of staff and they are often visibly engaged with residents. Residents appear content within the limitations of their own state (e.g. dementia).
Refreshments are freely available and living and kitchenette facilities
are clean. My mother appears well cared for and communications from the care home indicate due attention to details of personal living (e.g. hair dressing, foot care, clothing needs).

Reply from Sharon Warren, Public Relations Manager at La Fontana

On behalf of La Fontana and Notaro Care Homes, thank you for writing such a detailed review of our home in Martock. I will be sure to pass on your comments to the staff working within the home.


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Review from Fiona R (Power of Attorney of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a calm environment, staff very kind and attentive. Visitors always made welcome.

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Review from Janette O (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home, facilities excellent, plenty of staff and clean and easily accessible. Entertainment/activities seem to be sporadic. In the beginning, Pa was taken out, but nothing since last year. Keeping me informed of Pa's welfare - very good.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Hi, Firstly can I thank you for taking the time to write a review of La Fontana. It's so wonderful for the hardworking staff to hear the lovely comments often made by our relatives, I will be sure to pass them on. I will also highlight your concerns around what appears to be a lack of external trips. I will notify the manager, who should be in touch with you shortly.


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for La Fontana is calculated as follows: ( (98 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.724 Points relating to the number of positive Reviews for La Fontana is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 11 Positive Reviews ÷ 15.2 = 0.724

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.