La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.5 73 Reviews
  • La Fontana, Martock
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Detention Under Mental Health Act

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leila Sharkey (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • N/A
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (76)

Visiting

  • N/A

Parking

  • N/A

La Fontana Reviews (73)

Total of 73, showing 61-73
9.5

La Fontana has a Review Score of 9.5 (9.528) out of 10, based on 13 reviews in the last 2 years. Over all time La Fontana has 73 reviews.

Overall Experience

  • 45
  • 24
  • 3
  • 1
  • 0

Date Published

73
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13
60

Review from Fiona R (Power of Attorney of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a calm environment, staff very kind and attentive. Visitors always made welcome.

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Review from Janette O (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home, facilities excellent, plenty of staff and clean and easily accessible. Entertainment/activities seem to be sporadic. In the beginning, Pa was taken out, but nothing since last year. Keeping me informed of Pa's welfare - very good.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Hi, Firstly can I thank you for taking the time to write a review of La Fontana. It's so wonderful for the hardworking staff to hear the lovely comments often made by our relatives, I will be sure to pass them on. I will also highlight your concerns around what appears to be a lack of external trips. I will notify the manager, who should be in touch with you shortly.

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Review from Thomas H (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the majority, the home is very clean most of the time. Staff are friendly and helpful. However, my wife has a broken left leg and has to wear a brace during waking hours. Some care assistants cannot fit the brace, after 3 months, this is not ideal. The brace is fitted immediately when I report this.
The food and personal hygiene is above normal standards.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Many thanks for taking sharing your views and opinions of La Fontana. I would like to say that I have raised your concerns with the Management of the home and hope you hear a desirable response soon. Please feel free to contact me directly, if you have not heard from someone shortly. Kind regards.

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Review from Margaret P (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This purpose built home for dementia care has been a godsend to me as there is no way I could have cared for my mother. To say that she is a difficult customer is a huge understatement. I am totally in awe of the staff who have to deal with her and other challenging residents.

Reply from Sharon Warren, Public Relations Manager at La Fontana

We thoroughly appreciate the time you have taken to write your review of La Fontana. I will ensure that all the staff looking after Mum receives your comments. On behalf of the company, thank you

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Review from David M (Husband of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my partner was placed in this home, I cannot fault the care and attention she has received. It has been impeccable. The staff are excellent, the rooms cannot be faulted and the food is excellent. Overall, I cannot fault this home.

Reply from Sharon Warren, Public Relations Manager at La Fontana

Many thanks for taking the time to review the care and services at La Fontana, I will be sure to pass on your comments to the staff who cared for your partner.

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Review from Jude H (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is generally extremely well cared for in this well appointed dementia care home. We visit her regularly and she is always dressed nicely and often greets us with some small token of recognition, aided by us and the staff reminding her who we are.
there have been a few concerns regarding Mum
losing weight a little too rapidly but this has been addressed by our dad visiting at lunchtimes a couple of times a week at meal times when she can then be assisted with feeding and our dad eats there as well which he enjoys.
The staff are on the whole extremely patient and very positive with Mum, it's always clean and generally tidy, there's often entertainment provided and Mum enjoys that.

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Review from Brian P (Son of Resident) published on 30 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to La Fontana in March 2014. Sadly she passed away a few days ago at the age of 98. My family and I have nothing but praise and admiration for the devoted care she received from all the Staff at the care home. We were always kept fully informed regarding any changes to her care and were
always made welcome when visiting her.
The end of life care was delivered with dignity and respect which was reassuring to us at a very difficult time. We were impressed with La Fontana from the day we first walked in and that has never wavered.
I would have no hesitation in recommending La Fontana.

Reply from Sharon Warren, PR Manager at La Fontana

Thank you so very much for taking the time to write such a lovely review of La Fontana and our staff that work there. I will be sure to pass on your comments. We are thrilled and touched to hear that your mum was given the care, support and dignity every individual rightly deserves. Thank you once again for sharing such kind words.

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Review from Dave R (Son of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was moved from a nursing home in Surrey he arrived in a very distressing state, my wife and my brother had collected him and conveyed him to Somerset. On arrival the staff came to his aid and gave him first aid, called the on-call doctor, and the next day he was transferred to hospital
where he spent the next 2 weeks recovering from various problems. On his return to La Fontana he was given the best care - myself, my wife and the rest of the family thank the staff.

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Review from C T (Husband of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is excellent, well staffed, very clean, no smells that are unpleasant. Good chefs. Well managed caring staff. Good ratio of staff to patients. Purpose built, good security and plenty of activities.

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Review from Julie M (Daughter of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made to feel welcome whenever we visit. Staff are always kind and respectful to the residents. I feel well informed about the care my mother is receiving. The home is clean and well ordered.

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Review from T W (Husband of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wife has been a resident at La Fontana for nearly 4 years. The home should be a benchmark for the government would be well advised, to at the least copy these standards. She has frontal lobe dementia and needs constant care. The management and staff are providing this both to my wife and myself when
her condition upsets me. I will be forever grateful to this, they are wonderful.

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Review from G S (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first appearance the premises afford the residents a large amount of personal space, whether it be in their own room or communal setting, and within a short period of time all residents are treated as neighbours. The restriction between units by way of electronic pass is a shame but practically
essential.
Individual care can vary between carers but generally the well-being of the resident is well catered for. At times communication between carers and residents is difficult due to the residents disabilities and/or various accents, written daily accounts/records vary with each author and at times difficult to comprehend.
The facilities are kept clean and tidy but on occasions staff need reminding of special request/defects. Laundry whilst being done regularly can be damaged or discoloured on occasions. There appears to be an abundance of food and drink with residents encouraged at all times. Staff appear relaxed and able to cope with the individual residents needs.

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Review from Paul H (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good Food. Excellent cleanliness. Excellent staff. Excellent events for staff or to take residents out. Great outlook. great internal entertainment. Information to me re anything.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for La Fontana is calculated as follows: ( (110 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 153 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.855 Points relating to the number of positive Reviews for La Fontana is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.

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