Lakeside Care Home

The room and its facilities comfortable and there was little interference unless requested, from staff. I was never very clear about why I had come - it was my first visit. Our lives were not regimented. Meals were good and (roughly) on time. There was little that we were asked to do.

I was recommended and very glad this was the one chosen.

The entertainment is excellent. The hairdresser on premises is wonderful.

I have no complaints. Food and accommodation excellent. Plenty of varied activities and company and staff are very pleasant and helpful. My room has a pleasant outlook and serviced very well.

Will this problem be addressed? Thank you.

Lakeside is a lovely care home. We have needed to raise some issues around room cleanliness, the menu and being given a choice, questioning a delay in attention from a Doctor and access to activities which we learned afterwards were cancelled. Staff are quick to address any issues and my Grandmother does say that she is happy at Lakeside. For these reasons, I would recommend Lakeside.

A system to let us know if a letter arrives for her would be useful. It would be easy to miss an important appointment.

The food can be variable and I feel that more could be spent to provide a more interesting diet.

Communication between the care home and myself is not as good as it should be.

Staff are polite and communicate well with mum and the family when necessary. We are happy we chose Lakeside, they seem to provide the correct care and support that mum needs to ensure a happy and safe environment.

Overall we are very pleased with the service.

The review was informative and gave an up to date assessment of mum's condition and progress. Although she's been advised on a move upstairs we were given a good choice of rooms.

Our only regret is that she was not with the home longer.

My Mum was at Lakeside only a short while but the care she received was excellent. The kindness and consideration were evident and they helped my Mum walk better and interact more than she had done at home, for this the family were very grateful. They were very attentive and nothing was too much trouble, even making sure her nails were well polished and painted! The staff were so welcoming and you could just tell they really enjoyed their jobs. The whole atmosphere was friendly and comforting.

They genuinely care about mum. We wouldn't hesitate to recommend Lakeside to anyone who needs to put their loved one in a care home.

And if it's not raining take him outside.

My mother who is in her 80's suffers from moderate dementia and has been resident here for 9 months. This is a well-run home with clean, light spacious rooms and good communal areas. Windows are often open so bad smells are limited. The staff seem very dedicated and caring and always welcome family visitors and whilst there have been new staff members there is a core of long standing staff who hold senior positions and look after the residents very well.

Meals are good and varied, although my mother doesn't eat much, they do try to encourage her to eat and they quickly worked out she is very keen on puddings so is often offered seconds!!

There is a timetable of monthly activities including exercises, quizzes, bingo, day trips out in a mini bus to cafes and supermarkets and lots of crafting and they cater for the varied needs of the residents well. Having had experience of 3 other care homes for elderly relatives, this one is by far the best we have used and I would recommend.

On behalf of my mother, she is getting a very good service.

Fantastic newly build premises with beautiful gardens. Always clean and odour free. Solid staff team who genuinely care about the residents. Very experienced manager who supports the staff and residents well. The only problem my father ever reported was he didn't like some of the meals. Doctors visit twice weekly and district nurse daily. Chiropodist and hairdressers also visit regularly. Relatives and friends always welcome to visit and staff very good about keeping relatives updated abut the welfare of residents.

My mother moved into Lakeside a week ago. She seems to have settled down quite quickly. She enjoys her meals. The care staff which I have met all seem very pleasant.

My mother has been a resident for over 3 years and I have no worries or concerns.