Lakeside Residential Care Home

25 Whiteknights Road, Reading RG6 7BY

Lakeside Residential Care Home, in Reading, has been purpose-built to suit a variety of residential care needs, including for individuals with a form of dementia.

The home makes the most of the skills of a talented team, all well-qualified and up-to-date with modern care methods, supported by a company that takes pride in the quality of care achieved.

Service users receive a personalised service that aims to protect the dignity and individuality of those with care needs, repecting personal freedoms and offering access to numerous activities.

Group: B&M Care Ltd

Person in charge: Candice O'Neill (Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lakeside Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Lakeside Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Lakeside Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.422 for Lakeside Residential Care Home is calculated as follows: ( (230 Excellents x 5) + (164 Goods x 4) + (34 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 434 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.764 Points relating to the number of positive Reviews for Lakeside Residential Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 11 Reviews ÷ 14.4 Target = 0.764

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Lakeside Residential Care Home has a Review Score of 9.2 (9.186) from 37 Reviews


Average Ratings

  • Excellent
    20
  • Good
    14
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lakeside Residential Care Home?

  • Extremely LIKELY
    26
  • Likely
    10
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lakeside Residential Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    10
  • Resident / Service User
    4
  • Husband of Resident/Service User
    2
  • Volunteer
    2
  • more

Having visited Lakeside for over 6 months+. I have always been impressed by the care, cleanliness and brilliant attitude of the staff.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are friendly, attentive and act straight away. A home is only as good as the manager leading and the staff. Excellent at Lakeside Residential Care Home the rooms are welcoming.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care on 2nd floor, especially from the team leader. Inclusive, warm atmosphere and friendly staff.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I would not want to live anywhere else. I enjoy the meal times, food well prepared and tasty. Staff exemplary. A choice of all activities which are enjoyable. A view of the lake is truly beautiful. A joy to live here.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The room and its facilities comfortable and there was little interference unless requested, from staff. I was never very clear about why I had come - it was my first visit. Our lives were not regimented. Meals were good and (roughly) on time. There was little that we were asked to do.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I was recommended and very glad this was the one chosen.

The entertainment is excellent. The hairdresser on premises is wonderful.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have no complaints. Food and accommodation excellent. Plenty of varied activities and company and staff are very pleasant and helpful. My room has a pleasant outlook and serviced very well.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   4.8 out of 5

I think that Lakeside is a wonderful care home for my Mum. However, I am very concerned that my Mum does not have a jug of water by her at all times. The jug is taken away for washing in the morning and doesn't reappear until later in the day. My Mum has told me that sometimes it doesn't come back until 2 pm. This is a real concern to me and I have mentioned it to the staff but I've not seen this sorted yet.
Will this problem be addressed? Thank you.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has now been in Lakeside for six years. She has slowly deteriorated over this period but Lakeside have been very good at adapting to her needs and dealing with the various mood and behaviour issues that have arisen. I am very impressed with the patience, knowledge and training of staff and the management. I am really grateful for the excellent care she receives and glad that she has a suitable home that meets her needs.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lakeside is a lovely care home. We have needed to raise some issues around room cleanliness, the menu and being given a choice, questioning a delay in attention from a Doctor and access to activities which we learned afterwards were cancelled. Staff are quick to address any issues and my Grandmother does say that she is happy at Lakeside. For these reasons, I would recommend Lakeside.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   3.5 out of 5

No major concerns. My mother seems to be well cared for.
A system to let us know if a letter arrives for her would be useful. It would be easy to miss an important appointment.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   3.8 out of 5

My mother has Alzheimers (approximately 8 years). She has her own room and ensuite. It is clean and comfortable. She is cared for as well as can be expected for someone who is becoming increasingly aggressive and not wanting to shower or use the toilet. She appears happy when I visit but does not know who I am most of the time. The care staff are friendly and adhere to proper care policies. I have just had a 6-month review with the head of my mother's floor which is helpful. I am phoned if my mother is unwell or has had a fall.
She eats well. She has no real quality of life though as she just exists.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Overall, very pleased with Dad's care. Only one upsetting time when Dad was taken to the hospital without our knowledge, a mix up between day and night staff. Fortunately, he was OK and returned the following morning. All the staff are very caring and helpful and always make us welcome when we visit. The room is very clean as is the bathroom. Overall, very happy with how dad is being looked after and he is very happy.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

There are sometimes not enough staff on duty which leads to insufficient care for individuals.
The food can be variable and I feel that more could be spent to provide a more interesting diet.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   3.3 out of 5

My wife has been a resident since 11th June 2012.
She suffers from vascular dementia, type 2 diabetes and incontinence.
Her dementia increasingly takes the form of bad temper and threats to staff, her incontinence has recently got worse.
The staff treat her with patience and sympathy, the accommodation is good and she appears to like the food provided.
She has recently put on weight where previously it has been controlled.
Communication between the care home and myself is not as good as it should be.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   3.7 out of 5

My dad has only been in Lakeside for 6 weeks but he is clearly safe, clean, shaven and smart at all times.
The carers are all busy, professional and caring for the residents. They are also friendly and easy to approach.
The is kept very clean and tidy and I notice that staff are keen to ensure belongings are returned to the resident.
Overall we are very pleased with the service.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   4.8 out of 5

My mum moved her in February and was made to feel welcome straight away. The staff were very friendly and helped her to settle into her new surroundings quite quickly.
Staff are polite and communicate well with mum and the family when necessary. We are happy we chose Lakeside, they seem to provide the correct care and support that mum needs to ensure a happy and safe environment.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

A well-organised care home with a friendly and caring environment. The staff keep us informed of everything that goes on (other than one incident). The building and garden are of good quality and are well maintained and presented.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My father has been at Lakeside Residential Care Home for the past 4 months. He is very happy and well looked after. The staff are always friendly and kind to him, even if he is being a bit difficult.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The review was informative and gave an up to date assessment of mum's condition and progress. Although she's been advised on a move upstairs we were given a good choice of rooms.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother was only at Lakeside for less than 2 months following a rapid decline in her condition. During her short stay, she settled in really well, entertaining the wonderful carers with her stories of a colourful life. She was lovingly looked after and we, as her family looked forward to visiting her. She was always clean, her room tidy and always well looked after. She even complimented them on their food.
Mum and ourselves were always treated with respect and compassion.
Our only regret is that she was not with the home longer.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Mum was at Lakeside only a short while but the care she received was excellent. The kindness and consideration were evident and they helped my Mum walk better and interact more than she had done at home, for this the family were very grateful. They were very attentive and nothing was too much trouble, even making sure her nails were well polished and painted! The staff were so welcoming and you could just tell they really enjoyed their jobs. The whole atmosphere was friendly and comforting.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother came into care at Lakeside following a diagnosis of dementia. From the first day, her care has been absolutely brilliant. The staff are hardworking and caring and relate very well to the residents. The food is well prepared and offers a good variety of meals suitable for my mother's generation. Music of their younger days is played in the background while they eat. The activities calendar is full and varied . Care is offered regularly and sensitively, and rooms are spotlessly clean.
As a bonus, my mother now has a very close friend with whom she spends a lot of time and overall she is extremely content and settled.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Most days my father receives excellent care and support from the regular carers working at B&M Care. Sometimes I find the agency staff are not really qualified/experienced in dealing with this special group. Considering how much we pay for my dad's care I expect better quality food and some new bedding please!
And if it's not raining take him outside.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   3.3 out of 5

My mother who is in her 80's suffers from moderate dementia and has been resident here for 9 months. This is a well-run home with clean, light spacious rooms and good communal areas. Windows are often open so bad smells are limited. The staff seem very dedicated and caring and always welcome family visitors and whilst there have been new staff members there is a core of long standing staff who hold senior positions and look after the residents very well.

Meals are good and varied, although my mother doesn't eat much, they do try to encourage her to eat and they quickly worked out she is very keen on puddings so is often offered seconds!!

There is a timetable of monthly activities including exercises, quizzes, bingo, day trips out in a mini bus to cafes and supermarkets and lots of crafting and they cater for the varied needs of the residents well. Having had experience of 3 other care homes for elderly relatives, this one is by far the best we have used and I would recommend.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

On behalf of my mother, she is getting a very good service.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Lakeside is very welcoming. The staff are outstanding and truly care about mum. We know mum is safe and well looked after and we are reassured every time we leave her. The activities at the home are outstanding - mum used to enjoy them before she deteriorated. The home has a lovely atmosphere and the staff are very approachable.
They genuinely care about mum. We wouldn't hesitate to recommend Lakeside to anyone who needs to put their loved one in a care home.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Fantastic newly build premises with beautiful gardens. Always clean and odour free. Solid staff team who genuinely care about the residents. Very experienced manager who supports the staff and residents well. The only problem my father ever reported was he didn't like some of the meals. Doctors visit twice weekly and district nurse daily. Chiropodist and hairdressers also visit regularly. Relatives and friends always welcome to visit and staff very good about keeping relatives updated abut the welfare of residents.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My mother moved into Lakeside a week ago. She seems to have settled down quite quickly. She enjoys her meals. The care staff which I have met all seem very pleasant.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy with the care provided by supportive and caring staff. Staff listen and react appropriately when I raise concerns about my father and this is reassuring.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   4.2 out of 5

My mother has been a resident for over 3 years and I have no worries or concerns.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

Lakeside has a spacious, light clean and airy feel to its accommodation. Windows often open in the communal rooms we have found all staff to be friendly and approachable at all times. Nothing has been too much to ask.
Lovely facilities for families to have a cup of tea and sit in the kitchen/garden.
My mum has no complaints regarding her care and enjoys the food.
Her only negative comment is that a lot of the other residents prefer to remain in their own rooms, so sometimes the communal rooms are not being used especially in the evenings.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very satisfied with the care given to my wife who suffers from Alzheimer's in a fairly advanced state.
If I have a grievance, it is that during almost two years of my wife's caring and although everything of hers is named, she has lost 9 pairs of reading glasses several pairs of shoes, various items of clothing including socks, tops and trousers.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

A very well run residence. Always a warm welcome. Excellent staff with a very caring and understanding approach towards the residents. A very clean and modern place with great attention to detail.

How likely would you be to recommend Lakeside Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

This is a very difficult question. The home has some wonderful staff, people that really do care, and want to give their best. However, because of the nature of the business and the fact that there is no government body to enforce higher wages for the staff the turnover is high, there are not enough staff to really be able to make a difference to residents. Activities are virtually non-existent. Even though we are in the summer months, the staff don't take the resident out to enjoy the garden and get some fresh air. They just don't have the resources . Question! Would I want to live in a care home??

How likely would you be to recommend Lakeside Residential Care Home? Don't know

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Average Rating:   2.9 out of 5

Excellent service all round. Staff are kind and friendly.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   4.9 out of 5

Our aunt is well cared for at Lakeside and she likes it. She has become withdrawn since she went to Lakeside but the staff do try to involve her on a day to day basis.
It is not always possible to visit on a regular basis and it would be food to have a process for notifying us when she is low with any toiletries or requires additional clothing. It would also be better for us if the monthly extras bill was itemised.
We aren't able to tell how many hair appointments it refers to with obtaining additional info form the home.

How likely would you be to recommend Lakeside Residential Care Home? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

4 Bed Vacancies

posted 18 Apr 2018

Residential and Dementia Care

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: B&M Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lakeside Residential Care Home