Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 108 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Wallbanks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.

Parking

  • Free parking available

Acer Court Care Home - Avery Healthcare Reviews (108)

Total of 108, showing 101-108
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.577) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 108 reviews.

Overall Experience

  • 86
  • 17
  • 3
  • 0
  • 2

Date Published

108
6
10
36
72

Review from Jean A (Resident) assisted by family/friend published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent end of life care. Very considerate staff. I call it home. Wonderful activities team - listen to any request and organise an outing around it. A programme to suit all tastes.

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Review from Janet W (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Acer Court for 2 years. My mother is extremely happy. There is a lot going on - lots to stimulate her. As a family we are worried that her money is going down very quickly but are reassured that the District Council will pick up the bill with our top up. Lovely staff.

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Review from Barbara P (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had to make arrangements for my 96 year old Mum to move into a care home, an event she has always resisted. From the moment we first met the General Manager to the moment of moving my Mum into her actual room and the first couple of weeks of care, every person we have met has been extremely
helpful and friendly.
As far as the actual premises are concerned, when you first walk into the place you could be forgiven for thinking you had walked into a posh hotel. It is very clean and tastefully decorated and the rooms themselves are spacious and comfortable. The food is both plentiful and, from my Mum's reaction, delicious and the range of activities is absolutely terrific.
Most important of all of course, the standard of care is really tremendous. The carers make it clear that they regard the place as their residents' home and that virtually nothing is too much trouble for them. My Mum is very happy in her new home and for that, I am extremely grateful.

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Review from A P (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. All staff are friendly and caring. Nothing is too much trouble. Any queries are dealt with straight away. My mother and stepfather are very happy here. Support staff such as hostess and hairdresser. Reception staff are friendly and helpful. As a family, we would certainly
recommend this care home.

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Review from D C (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility. Staff are well trained, extremely knowledgeable, helpful and friendly. Nothing is too much trouble. Care facilities are first class with a choice of beds and items in individual rooms. Communal facilities are of a high standard; clean and well presented.

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Review from S T (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly. Always very warm welcome from staff and always offered refreshments. The home has very high standards of cleanliness, décor and staffing levels.
Staff always greet my friend and other residents with dignity and respect. My friend is very happy here and enjoys all the varied activities
and outings that are put on each week by the well-being team. All staff are friendly, polite, knowledgeable and caring. Management recently changed but the new manager is very friendly and offers lots of support to residents/relatives.

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Review from K P (Friend of Resident) published on 11 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court is a lovely friendly homely care home. Managed expertly it offers so much more than other care home's in the area. My daughter in laws mother stayed for respite and still talks about the home and staff with such fondness. It is clean and well maintained and the food is great. Nothing is too
much from the warm welcome when you walk through the doors. It also has an excellent activities program that the residents look forward to and a lot of them join in and participate. This always puts a smile on your face. I would not hesitate to place my mother in such a lovely home when the time comes.

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Review from L R (Wife of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have (did) find all the staff to be very caring whatever time I went to see my husband, what ever time I went to see my husband whatever time I went to Acer Court the staff were welcoming and helpful to all the clients. The home was always clear. I do not visit anyone now. My husband died just before
Christmas. I have nothing but praise for the staff.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (308 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 421 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.

Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.

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