Acer Court Care Home - Avery Healthcare

Mum went into Acer Court for one week's respite care so we could have a few days' break. The first since her dementia diagnosis. Mum seems to have had a very positive experience and has only good things to say about the staff, the food, activities, etc. We would not hesitate to entrust her to Acer Court again; in fact, are discussing it with Mum now (having just collected her)!

My experience so far has been good. Staff and management, very helpful and caring, pleasant surroundings, happy atmosphere, residents always seem happy and well cared for.

Throughout, my association with Acer Court Care Home has been very positive. The administration have gone out of their way to allow unusual allowances due to me living far from Nottingham and the care staff are looking after my mother efficiently, caringly and within the strict guidelines of the care commission rules. At 101 years, my mother is being given a quality of life beyond that she would have had living in the community albeit at her cost.

We visited from Hertfordshire as my nan took very poorly. The home were extremely accommodating under difficult lockdown/Covid restrictions and allowed us to spend valuable time with my nan across several days.

We visited my gran from Hertfordshire. She was very poorly and the staff were extremely caring and supportive.

Professional approach, caring attitude, Mum well looked after and cared for.

Acer Court has been marvellous for my mum. She was very ill and depressed when she arrived but she is now happy, involved in the activities and has made lots of friends.

The care my dad has received has been brilliant. The staff have been fantastic throughout the pandemic. We have been offered regular video calls which has been good. He is happy and safe here which is great.

We would not trust our mother's care to anybody else. Caring, loving, helpful. All staff are very friendly and helpful and, most of all, they adore our mum.

Dad is looked after very well by the wonderful staff at Acer Court. A very caring home from home. I can highly recommend it.

First visit after lockdown, so exciting. Very comfortable and private. Well looked after and staff are very friendly. He was lost for words it's been that long. Been very well looked after.

My mother had lived in Acer Court for 5 years living with Dementia. During her stay at this beautiful home which is more like a hotel than a care home, she received excellent care and attention. The staff are always professional and treat the residents with dignity. All throughout my mother's stay they treated her as she was one of their own family, she was very well cared for and the home was never lacking in a good atmosphere and fun. The Home Manager and her Deputy always had time for the relatives and so helpful at the end of our mother's life. We will always feel that we became part of Acer Court's family as that is how all the staff made us feel. The home offered lovely well-cleaned rooms, freshly cooked food and fantastic care and communication. Thank you Acer Court.

Acer Court is a lovely, clean, fresh-smelling home. My dad is there and has been since December; he's very well looked after and likes it there. The staff are all extremely helpful and lovely people. I would definitely recommend this place to everyone.

The staff and management of Acer Court looked after my mum for 18 months. They are always kind and considerate to mum's needs and kept the family informed of her wellbeing. I would like to thank the staff and management for looking after mum. I highly recommend Acer Court.

My mum came into Acer in December 2018 after living alone for over 20 years. Since moving to Acer Court she has regained a lot of her lost coordination and memory. She was struggling to cope yet would not admit it to herself or anyone else. The worry of remembering her medications, appointments, bills and cooking took its toll on her. She felt lost as many of her friends were gone or had left the area leaving her feeling isolated even though family visited regularly; it was not enough. The people she had known from her own era were now missing from her life. Those she would talk to about the good old days were no more. Acer has given her support and care, all the staff are brilliant, the rooms and facilities are superb. She has no worries with day to day life as it's taken care of, she has friends and she is safe. At 92 years old what more could we ask for the mum we all love. Throughout the COVID situation, they have kept her safe and cared for, we as a family thank them all. Well done.

On moving in we found the office staff to be very efficient and had all the paperwork in order for us.

Well kept home with loads of activities throughout the day in which the residents enjoy. Cleanliness is 100%. The staff are very knowledgeable and friendly. Management very friendly with nothing is too much for them to sort out, making sure you feel at ease when you're leaving their loved ones in your care. All in all a care home I would recommend 100% to anyone.

My parents were both at Acer for a few weeks when their home was done up. Excellent care, all staff amazing. Room cleaned every day. They loved the food. Both have said they would go back when they need more help.

I have recently visited my friend who resides at Acer Court. She was in great spirits despite the recent COVID outbreak. She said it had been tough being in lockdown but the staff had looked after her so well and been so caring that she would not have felt safer anywhere else. It was lovely to see her looking so well. Thank you to the Acer Court staff team.

The staff were all very pleasant and helpful. I found a nice response to a simple greeting encouraging. Being escorted on a short walk or to a shop (on a special bus) was helpful. Choirs, quizzes and entertainment in the mornings and afternoons were enjoyable. Provisions of tea/coffee, biscuits or buns during the day was pleasant. Having my room well cared for was very helpful. Buildings appeared in the countryside, making the views interesting. Relaxing areas for walking and sitting were made by well-planted gardens. Inside was light with places to sit and talk or enjoy the views of paintings everywhere.