Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 108 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Wallbanks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.

Parking

  • Free parking available

Acer Court Care Home - Avery Healthcare Reviews (108)

Total of 108, showing 61-80
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.577) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 108 reviews.

Overall Experience

  • 86
  • 17
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Date Published

108
6
10
36
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Review from Amanda R (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for everything you do.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.

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Review from T S (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother died end of February after over six years at Acer Court. My mum got reasonable care in those years. However, I have been very disappointed with the complete lack of interest in my mum after her death from dementia. We got a hastily written condolence card in her Room two days after her death
as we collected her belongings. I informed them of her funeral arrangements and said if anyone wanted to write a few words to email them for inclusion in the funeral. This email was ignored and there has been zero interest from the home or any show of respect at her passing, despite telling them to stop sending me the weekly activities sheet I am currently still receiving them.

Reply from Noor Khan, Home Manager at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home in Nottingham. Please accept our condolences on the passing of your beloved mother. She was a highly valued member of our care community and deeply missed by all. I would like to offer my sincere apologies that you feel we have not met your expectations, and we have looked into your concerns. Please contact the Home Manager to discuss this further. Best Wishes, Noor Khan

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Review from S C (Daughter of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in hospital recently. Prior to being admitted the home kept me updated on her health and called me on her wellbeing when she was in hospital. They care deeply for her and also she missed them whilst she was in there. This shows the friendships and bonds that are formed.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We really appreciate you sharing your feelings relating to the care your mum receives, as we are passionate about delivering quality, person-centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. It is a true pleasure to have your mum living with us, in the loving care community that we create. Best wishes Rachel.

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Review from John R (Brother-in-law of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant and very helpful. Everyone will go out of their way if you have any problems or enquiries.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our dedicated staff team go above the standards daily to ensure all residents receive an exceptional level of care and meet each individual's needs. We highly appreciate your positive feedback and I will be sure to pass this on to the rest of our team. Best wishes, Rachel.

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Review from Sandra W (Wife of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by friendly, helpful staff. If any problems occur (eg falls) am contacted by the home regarding this. A varied choice of activities and entertainment is available if participating is desired. Meals are varied and served promptly. During lockdown, due to covid-19, testing was always readily available.
During the difficult times, overall a satisfactory home for residents to spend their time in.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star rating. We are delighted to hear such kind words about our home and the staff. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received, along with the choice of tasty meals provided by our talented culinary team. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.

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Review from Yvonne M (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like many people (I expect) I was very nervous about finding a care home for my Mum. After careful research, Acer Court was on my shortlist. When I visited it immediately 'felt right'. Two and a half years later I know I made a good decision. I am very pleased with Acer Court. Are they perfect? No -
who is? But they are very good with all the important things and my Mum is safe and well cared for.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your kind comments about the care provided. It is a true pleasure to have your mum living with us as part of the loving care community we create, giving you and your family peace of mind. Best wishes, Rachel.

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Review from Patrick F (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mother was still living at home I got to see many other care homes when she was in respite care. This was one of those care homes, and it was by far the best.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Your kind words about our home are truly invaluable to us and we highly appreciate the positive feedback. Many thanks, Ryan.

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Review from David F (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First discovered Acer Court when organising respite care for my mother from 2010. Of the 5 or 6 other care homes we tried this is by far the best and when she was committed to long-term care, we were delighted there was accommodation available here. Been here 5 years now - no complaints.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and that your mother is happy/settled in the loving care community that we create, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from Leo J (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given to my mother. Access now, although restricted is very good. My mother is always clean, well dressed, well-fed, and not agitated.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking your time to review Acer Court Care Home and for your amazing 5-star ratings. We are so delighted to hear how satisfied you are with our staff team and home. It is a true pleasure to care for your mother and have her as part of our loving care community here. Now the government restrictions have eased, we are so glad to welcome you back into our home for more safe regular visiting and look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Mark W (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Mum is clean and happy.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing 5-star ratings. We are delighted to hear how satisfied you are with our staff team. It is a pleasure to have your mother live with us here at Acer Court and we look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Judith G (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has obviously been an incredibly difficult year but the staff have been helpful and done their best over this very stressful and difficult period. It is a lovely, clean home, with good food, lovely rooms, and care.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. It has certainly been a difficult year for us all, but our highly trained staff have been amazing at continuing to perform at the highest level and deliver exceptional standards of care and support for both residents and their loved ones. We are delighted to hear such positive feedback about our home and you are welcome any time for safe visiting. Best Wishes, Ryan.

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Review from Sue B (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Acer Court for one week's respite care so we could have a few days' break. The first since her dementia diagnosis. Mum seems to have had a very positive experience and has only good things to say about the staff, the food, activities, etc. We would not hesitate to entrust her to Acer Court
again; in fact, are discussing it with Mum now (having just collected her)!

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We are delighted to hear how much your mother enjoyed her respite stay here, she is welcome back any time! A short-stay or permanent move to an Acer Court is reassuring for both carer and cared for. Our team make the moving and settling-in process straightforward and a positive experience and we are glad this gives you the peace of mind you and your family deserve. Best Wishes, Ryan.

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Review from J S (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been good. Staff and management, very helpful and caring, pleasant surroundings, happy atmosphere, residents always seem happy and well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. We are delighted to hear how satisfied you are with our home and appreciate the positive feedback. Our highly trained staff team go above the standards each day to deliver an exceptional level of care whilst creating a warm and welcoming community for residents and their loved ones. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from S B (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout, my association with Acer Court Care Home has been very positive. The administration have gone out of their way to allow unusual allowances due to me living far from Nottingham and the care staff are looking after my mother efficiently, caringly and within the strict guidelines of the care
commission rules. At 101 years, my mother is being given a quality of life beyond that she would have had living in the community albeit at her cost.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our highly trained staff team go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a warm and welcoming community for all residents, and it is a pleasure to have your mother as part of it. We are delighted to hear such positive feedback and will be sure to pass on your kind words to our team. Best Wishes, Ryan.

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Review from N C (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited from Hertfordshire as my nan took very poorly. The home were extremely accommodating under difficult lockdown/Covid restrictions and allowed us to spend valuable time with my nan across several days.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. Our highly trained staff team are always on hand to assist with both residents and their loved ones where possible and nothing is ever too much trouble. The well-being of our residents is always our primary concern. Best wishes Rachel.

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Review from S G (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my gran from Hertfordshire. She was very poorly and the staff were extremely caring and supportive.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your kind words. The well-being of our residents is always our primary concern, I am so pleased that we were able to facilitate a safe visit for you to see your grandmother at this difficult time. Best wishes Rachel.

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Review from Philip M (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional approach, caring attitude, Mum well looked after and cared for.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for reviewing Acer Court Care Home. It is great to hear such positive feedback about our home and staff team. We are delighted to hear how well your mother has settled into our home and it is a true pleasure to have her stay with us here. Best wishes, Ryan.

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Review from Annie D (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court has been marvellous for my mum. She was very ill and depressed when she arrived but she is now happy, involved in the activities and has made lots of friends.

Reply from Ryan Farrelly, Marketing Assistant at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. It is a true pleasure to have your mother stay here at Acer Court and we are delighted to hear how well she has settled into the loving care community we create. Best Wishes, Ryan.

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Review from Alison H (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad has received has been brilliant. The staff have been fantastic throughout the pandemic. We have been offered regular video calls which has been good. He is happy and safe here which is great.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your lovely feedback. Our highly trained staff team go above and beyond each day to create a warm and welcoming community for our residents to live in. The well-being of our residents is our top priority, and we appreciate how important it is for them to remain in touch with their families during these unprecedented times. Now the restrictions have eased, we are excited to welcome you back into our home for more regular safe visiting. Best wishes.

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Review from Peter T (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would not trust our mother's care to anybody else. Caring, loving, helpful. All staff are very friendly and helpful and, most of all, they adore our mum.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home. We are so delighted to hear how satisfied you are with our home and the exceptional level of care our team provide to your mother and all our residents in the loving community that we create. It is a true pleasure to have your mother stay with us. Best wishes.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (308 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 421 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.

Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.

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