Acer Court Care Home - Avery Healthcare

Acer Court is a lovely home, peaceful and well maintained. My mother moved here a couple of years ago, and I know she is in a safe and caring environment. The staff are very friendly and caring. As a family, we feel contented that Mum is getting the best care for her needs, as I myself have worked in similar premises. I value the way Mum is free to venture out into the garden and feel free to an extent. 10/10 for everything.

Every time I visit Acer Court Care Home it has a very friendly, welcoming vibe with incredibly caring and helpful staff members and carers. My grandad seems to love staying here.

Second time Mum has been here for respite. Loves it! Thinks highly of the staff, enjoys the activities. Really well looked after. Looking forward to her next visit.

The staff are always so friendly and helpful. They look after my friend very well, doing her hair so that she looks lovely.

Medication not administered with due care and diligence. Three occasions recently one and two tablets in bedroom remaining following delivery. Had to ask for replenishment of toilet paper and paper towels. Two leather belts and items of clothing missing.

Communication from management I feel could be improved. Attended relatives' meeting in June, items mentioned on agenda, no further update received. Finding postal items are not being received eg postcards, new hearing aid. Finding we have to ask and investigate rather than our relatives' needs communicated to us.

Staff are very friendly, helpful, and always willing to answer questions. Mum has settled in well despite concerns of moving in. This has to be a reflection of how well the staff care for her. The only point from a relative perspective is better communication from the home would be appreciated.

Find the staff very helpful and pleasant.

Dad has settled nicely at Acer Court, he appears very relaxed and at home. I feel the home and staff want to work with me and try and understand us as a family in order to best care for Dad.

Thank you for everything you do.

My mother died end of February after over six years at Acer Court. My mum got reasonable care in those years. However, I have been very disappointed with the complete lack of interest in my mum after her death from dementia. We got a hastily written condolence card in her Room two days after her death as we collected her belongings. I informed them of her funeral arrangements and said if anyone wanted to write a few words to email them for inclusion in the funeral. This email was ignored and there has been zero interest from the home or any show of respect at her passing, despite telling them to stop sending me the weekly activities sheet I am currently still receiving them.

Mum has been in hospital recently. Prior to being admitted the home kept me updated on her health and called me on her wellbeing when she was in hospital. They care deeply for her and also she missed them whilst she was in there. This shows the friendships and bonds that are formed.

Always pleasant and very helpful. Everyone will go out of their way if you have any problems or enquiries.

Greeted by friendly, helpful staff. If any problems occur (eg falls) am contacted by the home regarding this. A varied choice of activities and entertainment is available if participating is desired. Meals are varied and served promptly. During lockdown, due to covid-19, testing was always readily available. During the difficult times, overall a satisfactory home for residents to spend their time in.

Like many people (I expect) I was very nervous about finding a care home for my Mum. After careful research, Acer Court was on my shortlist. When I visited it immediately 'felt right'. Two and a half years later I know I made a good decision. I am very pleased with Acer Court. Are they perfect? No - who is? But they are very good with all the important things and my Mum is safe and well cared for.

When mother was still living at home I got to see many other care homes when she was in respite care. This was one of those care homes, and it was by far the best.

First discovered Acer Court when organising respite care for my mother from 2010. Of the 5 or 6 other care homes we tried this is by far the best and when she was committed to long-term care, we were delighted there was accommodation available here. Been here 5 years now - no complaints.

I am extremely happy with the care given to my mother. Access now, although restricted is very good. My mother is always clean, well dressed, well-fed, and not agitated.

Friendly, helpful staff. Mum is clean and happy.

This has obviously been an incredibly difficult year but the staff have been helpful and done their best over this very stressful and difficult period. It is a lovely, clean home, with good food, lovely rooms, and care.