Acer Court Care Home

Excellent end of life care. Very considerate staff. I call it home. Wonderful activities team - listen to any request and organise an outing around it. A programme to suit all tastes.

We have been using Acer Court for 2 years. My mother is extremely happy. There is a lot going on - lots to stimulate her. As a family we are worried that her money is going down very quickly but are reassured that the District Council will pick up the bill with our top up. Lovely staff.

I have recently had to make arrangements for my 96 year old Mum to move into a care home, an event she has always resisted. From the moment we first met the General Manager to the moment of moving my Mum into her actual room and the first couple of weeks of care, every person we have met has been extremely helpful and friendly.
As far as the actual premises are concerned, when you first walk into the place you could be forgiven for thinking you had walked into a posh hotel. It is very clean and tastefully decorated and the rooms themselves are spacious and comfortable. The food is both plentiful and, from my Mum's reaction, delicious and the range of activities is absolutely terrific.
Most important of all of course, the standard of care is really tremendous. The carers make it clear that they regard the place as their residents' home and that virtually nothing is too much trouble for them. My Mum is very happy in her new home and for that, I am extremely grateful.

This is an excellent care home. All staff are friendly and caring. Nothing is too much trouble. Any queries are dealt with straight away. My mother and stepfather are very happy here. Support staff such as hostess and hairdresser. Reception staff are friendly and helpful. As a family, we would certainly recommend this care home.

Excellent facility. Staff are well trained, extremely knowledgeable, helpful and friendly. Nothing is too much trouble. Care facilities are first class with a choice of beds and items in individual rooms. Communal facilities are of a high standard; clean and well presented.

I visit regularly. Always very warm welcome from staff and always offered refreshments. The home has very high standards of cleanliness, décor and staffing levels.
Staff always greet my friend and other residents with dignity and respect. My friend is very happy here and enjoys all the varied activities and outings that are put on each week by the well-being team. All staff are friendly, polite, knowledgeable and caring. Management recently changed but the new manager is very friendly and offers lots of support to residents/relatives.

Acer Court is a lovely friendly homely care home. Managed expertly it offers so much more than other care home's in the area. My daughter in laws mother stayed for respite and still talks about the home and staff with such fondness. It is clean and well maintained and the food is great. Nothing is too much from the warm welcome when you walk through the doors. It also has an excellent activities program that the residents look forward to and a lot of them join in and participate. This always puts a smile on your face. I would not hesitate to place my mother in such a lovely home when the time comes.

I have (did) find all the staff to be very caring whatever time I went to see my husband, what ever time I went to see my husband whatever time I went to Acer Court the staff were welcoming and helpful to all the clients. The home was always clear. I do not visit anyone now. My husband died just before Christmas. I have nothing but praise for the staff.