Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 108 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Wallbanks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.

Parking

  • Free parking available

Acer Court Care Home - Avery Healthcare Reviews (108)

Total of 108, showing 1-20
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.577) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 108 reviews.

Overall Experience

  • 86
  • 17
  • 3
  • 0
  • 2

Date Published

108
6
10
36
72

Review from Alison F (Daughter of Resident) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly and caring. Dad seems to have settled in well, because of his dementia is unable to tell me what he has done during the day. Social media helps me see all the events that take place, and I love seeing pictures of my dad getting involved. It would be good to have a book
or board in dads' room too, so I can write a note for carers to see or act on my concerns. In turn, carers could put notes in about my dad if they have any concerns. There are many people taking care of my dad, so sometimes if I tell one person about a concern, it may not be acted on. Couldn't have picked a better home for my dad.

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Review from Sheona G (Daughter of Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We joined our mum for the big lunch event at Acer Court on 24/6/25. As the weather was perfect it was held outside in their beautiful courtyard/garden. There was a fabulous spread/buffet. The staff were so helpful and attentive and friendly. They made a fuss of all the residents and their families.
A thoroughly enjoyable time was had by all. Thank you.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to send in your review. The 'big Lunch' event was such a lovely day I am so glad you and your mum enjoyed it. Thank you for attending and writing such a lovely review about your experience. I look forward to seeing you again.

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Review from Joanne F (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for a year and he loves it, activities every day, great food every day, staff are brilliant, always very friendly and helpful.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you for sharing your lovely comments about the care your father is recieving, i am glad he is loving his life at Acer Court. Its an absolute pleasure to support him.

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Review from Erica W (Sister-in-law of Resident) published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I worked in the care sector for 23 years and visited many care homes.
This care home is excellent.
The staff are really friendly. They demonstrate empathy, caring and patience when interacting with service users.
It feels like a big family which I feel enhances their lives.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to write such lovely words in your review and i am so happy you can see how wonderful the team are at the home. Acer court is a special place full of special staff and residents , thank you so much.

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Review from Paula T (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Acer Court. I have rated Excellent in all categories and some areas deserve a big plus too! Thank you, my mum has had a new lease of life since she came to Acer in March. We now see our 'old' mum back, with her wit & great sense of humour. She really loves being at Acer
and we have peace of mind knowing she is getting the best possible support and care.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you so much for such lovely comments about the care your mother is recieving at Acer court and i am so happy that your mum is enjoying her stay so far with us and that we have been able to support your mum back to being mum. Its an absolute pleasure to share your mums laughter and make new memories with her . I will share your lovely review with the team thanks again.

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Review from Mandy G (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Acer Court intitally for a week of respite are in March 2025. The family decided that she would be safer and more contented if she stayed permanently, a decision made easier by the lovely, caring staff from management to cleaning staff who have made mum feel so welcome and have encouraged
her to partake in all the many activities on offer. Mum is well cared for and contented. Thank you all so much for all you do for her!

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Dear Mandy,Thank you for taking the time to review our care, we are so pleased that mum has settled in well and decided to call Acer Court her new home and that she has enjoyed our activity provision with some support. Its an absolute pleasure to care for you mum so thank you for choosing us to support her in this part of her life. Best wishes.

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Review from Marian A (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her stay. Well looked after, food very good, friendly, kind, warm and inviting. Would recommend.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you for taking some time to write a review about your mum's care with us. I am delighted that your mum enjoyed her stay and we hope to see her again soon. Best wishes.

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Review from M C (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation is spotless and comfortable.
Staff are very attentive to my husband's limitations and very supportive of me. My husband felt very safe in this environment.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to complete a review and share your experience about the care your husband is receiving in the home. We are so glad you feel safe to leave your husband's care in the hands of our skilled and dedicated team. The team will be delighted to hear this feedback Best wishes.

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Review from Rose G (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had amazing care from a very compassionate team at Acer Court, her end of life care was exceptional from all staff, which included looking after my sister and I too.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Dear Rose, thank you so much for leaving a review about the care your mother received during her stay and at the end of her life. It was an absolute pleasure to care for her. Thank you and I will share your lovely words with the team. Best wishes.

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Review from Elaine M (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Acer Court in June. We were impressed with the place from day one, clean and spacious like a hotel. The staff have helped Mum to settle in, everyone is friendly and caring. We feel satisfied that Mum is being looked after well with dignity and respect.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Dear Elaine, thank you for taking the time to share your experience and observations of the care your mum is receiving with us. We are delighted that Mum is staying with us and has settled in well. Thank you so much for your kind comments.

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Review from Shaun J (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, very friendly and helpful.
Look after patients very well.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Thank you so much for taking the time to complete a review and I am delighted that you are happy with the service we provide to your loved one. Best wishes

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Review from Glen P (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is without doubt, one of the worst run care homes I have had the pleasure of seeing.
Despite washing my dads feet daily nobody saw my dad's was 1/2 black and turning gangrenous toe, where the necrotic infection spread through his toe into other toes requiring immediate hospitalization. The surgeons
were unable to operate and my dad has to suffer daily with extreme pain in his infected foot, due entirely to lack of care.
They continue to owe my dad over £2000+ due to taking payments from myself and the council in overlapping periods, and have delayed and delayed the repayment of funds acknowledging they're owed for over 4 months.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

Dear Glen, I am so sorry to read your review about the dissatisfaction with the care your father has received at the home. I would like to offer you a sincere apology that you have felt the need to complain. All fees owed to your father have now been reimbursed to him and I am so sorry there has been such a delay in returning these funds. As the acting home manager, I am currently investigating your concerns and I will write to you formally in due course with my findings. Kind regards Gemma Wallbanks

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Review from Rachel K (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has recently moved to Acer Court following a difficult 2 years living alone in Birmingham.
He can be an awkward so-and-so, with exacting standards and unrealistic expectations at times, but the love, care and enthusiasm for life demonstrated by everyone on the team at the home have broken through
to Dad, and he has rediscovered a zest for life that is wonderful to see and very infectious. He loves ringing me to tell me what he has been up to, or what delights he has had to eat. I couldn't be happier because he is finding life so much better now.

Reply from Gemma Wallbanks, Manager at Acer Court Care Home - Avery Healthcare

I am delighted to read that your dad has found a new zest for life, living at Acer Court. He is a delight to care for with his sense of humour. Thank you for taking the time to write such a lovely review of the care experienced so far for your dad. Best wishes.

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Review from D A (Daughter-in-law of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well, assisted by the caring staff. Even though she is on a special diet liquidised/pureed she always looks forward to meal times and her meals are tasty and well presented.
She is encouraged to join in activities and particularly enjoyed the Christmas Fayre that was organised and also
the singers that visit.
Communication between us and the home is excellent with regular updates. I have also noticed the 'little extras' e.g. a resident went to a family wedding and the staff bought lipstick and perfume for her and helped her to feel extra special.

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Review from Elizabeth A (Daughter of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The 'Bistro' evenings continue to provide a lovely opportunity for families to join their relatives for a great meal and social event. Equally good for my family as 'eating out' is no longer viable. All the staff at its care home care for and care about our mum.

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Review from Debbie T (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care that Mum has received since arriving at Acer Court. The care, compassion, dignity and respect shown by each and every carer have not gone unnoticed. Mum is encouraged to join in activities but equally given her own space when wanted.

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Review from Paul T (Son-in-law of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Court is fabulous. The care my mother-in-law has been given is second to none. The home is always clean and tidy. The carers work so hard to keep all the clients comfortable, clean and well looked after. Even when my mother-in-law was on end-of-life care the love and respect shown not only to her
but the whole family was exceptional.

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Review from S H (Daughter-in-law of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, always clean and tidy. Carers are exceptional.

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Review from E M (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is living his best life at Acer Court. Surrounded by love and five star care and support! The warmth of the welcome at Acer Court is off the scale! A wonderful place for Dad to call home. A huge thank you to the entire team.

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Review from S Y (Daughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good - work hard.
Rooms well kept - good food.
Activities excellent.
Mum is well settled - I am happy she is safe and looked after well.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (308 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 421 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.

Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.

Frequently Asked Questions about Acer Court Care Home - Avery Healthcare

What types of Care is Acer Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acer Court Care Home - Avery Healthcare have?

There are 78 Single Rooms.

What are the Facilities & Services at Acer Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acer Court Care Home - Avery Healthcare to the centre of Nottingham?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acer Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Acer Court Care Home - Avery Healthcare has an Enhanced Service - more info.