Acer Court Care Home - Avery Healthcare

172 Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.6 108 Reviews
  • Acer Court Care Home - Avery Healthcare, Nottingham
Located next to Broxtowe Country Park in Nuthall, Acer Court offers professional and expert care for older people looking for residential care, dementia services or short-term respite care. Its sister home, Alder House is located next door.

The home specialises in dementia care and encourages physical activity and stimulating activities to keep residents engaged.

The care home offers activities and games, a hair salon, laundry, a greenhouse and potting shed, a minibus for trips out and much more.

The garden is stocked with raised beds and potting sheds, the south-facing courtyard is a good place to relax. Residents can also benefit from the onsite hairdressers which is open daily.

Residents benefit from the input of volunteers and friends and families are encouraged to visit as much as they like.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact Acer Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Wallbanks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.

Parking

  • Free parking available

Acer Court Care Home - Avery Healthcare Reviews (108)

Total of 108, showing 21-40
9.6

Acer Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.577) out of 10, based on 36 reviews in the last 2 years. Over all time Acer Court Care Home - Avery Healthcare has 108 reviews.

Overall Experience

  • 86
  • 17
  • 3
  • 0
  • 2

Date Published

108
6
10
36
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Review from Grace D (Great-granddaughter of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities that are organised are second to none. Stimulating and promoting physical activity.
Certain levels of care are met but need consistency, i.e. creat that needs to be used to prevent flare up of dry asking and infection. Check it is done both morning and night.
Check she is showering with
support on a daily basis.

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Review from Lorraine C (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum had been a resident at Acer Court for 3 years but when she had to apply for Local Authority funding due to depleted savings we were told that we had to pay a £55 top up charge. As we couldn't afford this amount we had to find a care home that would waive the top up fees. The new care home is marvellous
and made us realise how bad Acer Court had been over the years. My Mum was mentally alert so could tell us what she had seen and experienced herself and to other residents. The catalogue of things that had happened over the years are too lengthy to explain here but ranged from running out of medication and incontinence pads, unattended residents left in the lounge for long periods of time (which I witnessed and reported myself) to more serious incidents of bruising and falls. I had numerous meetings and kept a diary, which contained many pages of incidents. We also had to wait four months for Mum to be refunded monies she had overpaid. I would not recommend this care home at all.

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Review from J M (Son of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Acer Court and we are very happy with the care provided. The staff and management are great.

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Review from E M (Grandson of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has just moved into Acer Court, and we are very happy with how he has settled in. The staff and management are very helpful.

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Review from Jason J (Friend of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming to myself and helpful when needed.

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Review from Tracey M (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and all the staff at Acer Court for the help that they have provided not only for my dad but for me. They have provided my dad with a warm, safe place to stay. He always looks clean and well looked after. We are always made to feel very welcome when we visit. The home always
looks clean and tidy and is always warm and welcoming.

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Review from Julian C (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff. Would be my choice of care home when my time comes.

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Review from M C (Daughter-in-law of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care by attentive staff. Lovely, clean home, well-managed. Father-in-law is very happy which makes us, as a family, very happy knowing he is well cared for.

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Review from M S (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made moving Dad into the home very easy and were very helpful in settling him in. Very happy with the all-round place. Thank you very much.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

We are pleased dad had a warm greeting on his arrival. We are pleased you are happy with all care provided. Best wishes.

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Review from Julie S (Daughter-in-law of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When first visited Acer Court was greeted by a very friendly receptionist. She couldn't do enough for us and was very helpful and full of knowledge, along with all the other staff. My father-in-law has settled into Acer Court with help from the staff, who have certainly made him feel at home. It was
a big move for him, but he has settled in well.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

At Acer Court, we pride ourselves on giving people a warm welcome when they enter Acer Court and staff are able to support you with their wealth of knowledge. We are pleased your father-in-law has settled in well and have staff supported him to feel at home.

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Review from George S (Granddaughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the care home as a whole, my grandad has been in Acer Court for just over a month and is settling in well. The staff are very friendly and helpful towards his care and needs. He can't fault the food and says most days he has two puddings because they are so yum! The courtyard is
kept nice and tidy and is a lovely space for all the residents to enjoy with the budgies.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

We are pleased your grandad has settled in well to Acer Court, and we are pleased Grandad is eating well and enjoying his deserts. We do try to maintain the grounds well and this includes the Avery being as key focal point for all ages. Kind regards.

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Review from G R (Niece of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the staff.

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Review from R D (Friend of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel when seeing my friend that he is well cared for here. The staff seems very professional, and nothing is too much trouble when dealing with residents or visitors. When here, I have seen a marked improvement in his health, both physically and mentally.

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Review from Andrew M (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Acer Court Care Home for my mother's 90th birthday party. They provided a function room and refreshments with excellent sandwiches and drinks. This allowed my mother to see all her children, grandchildren, great-grandchildren and old neighbours. The function room had been decorated
by the carers and allowed for a party atmosphere. My mother who is usually asleep a lot, really perked up at the sight of all of us. She really enjoyed herself, as did my 91-year-old father and all of us. Well done Acer Court.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

Acer Court always enjoys holding a party for our residents' birthdays. We are pleased your mother was able to spend the afternoon with her family/friends surrounding her and everyone involved enjoyed their afternoon. Best wishes, Katie.

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Review from Stephen M (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Acer Court for their support in making my mother's 90th Birthday a special day for the whole family.
We asked Acer if it would be possible for the family (in total 20+, Children + Grandchildren + Great-grandchildren) to come and visit Mum on her 90th Birthday.
Acer's reply
was superb, they said they would set aside one of the lounges and lay on drinks and sandwiches for the event which was marvellous. Then, when we arrived, we found they had gone the extra mile to decorate to room blow up balloons and put part pops on the tables to make it feel like a party venue rather than a care home lounge.
I don’t know why I was surprised as this care home really does try to make it feel more like a home than a care home and make all the family feel welcome when we visit and part of the overall care home family.
Thanks to everyone who made celebrating this 90th achievement; a truly memorable day and looking after my mother so well.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

At Acer Court, we like to enjoy all residents and families get the full treatment. This allows time for you to relax and make special memories with your mother. We are so pleased you enjoyed your day with us. It's our privilege to look after your mother. Best wishes.

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Review from J M (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad thoroughly enjoyed his week at Acer Court Care Home. He was so well cared for. Loved his meals. All staff attending him were wonderful. His room and facilities were lovely. This all gave me peace of mind whilst I was on holiday.
Thank you.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

We are pleased Dad had a lovely week's respite, we enjoyed looking after Dad. We are pleased you had peace of mind when you were on holiday. Thank you for your lovely comments on the food and facilities our team work very hard to maintain high standards. Best wishes, Katie.

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Review from Martin K (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice new looking property, but at the end of the day a building is just a building, so it's the staff that turn a building into a warm, friendly home life atmosphere with their attitude and caring personalities towards the residents, visitors, and co-workers.

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Review from A E (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant place to spend time with family. The staff are always friendly and helpful. Common rooms are well laid out and accessible with a variety of games and activities. The food served to residents is of a high quality with extra precautions taken during the pandemic to help protect both residents
and staff. More like a hotel than a care home.

Reply from Katie Holloway, Manager at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to leave this review. We are delighted with how happy you are with the home. Our culinary team strive to make exceptional food for all our residents. All the team work hard to give the home a hotel standard with a homely feel.

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Review from S Y (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after, we are happy with everything Acer Court do, we are content knowing she is safe and stimulated.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home in Nuthall and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a true pleasure to have your mum living with us as part of our loving care community, giving you and your family the peace of mind you deserve. Best wishes, Rachel.

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Review from V H (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum was admitted to this establishment in August 2022, our family have nothing but praise for the well-being of Mum. Upon admission, Mum was in a bad, vulnerable state but her health and spirits were immediately lifted due to the ongoing care and attention whereby she is also treated as a family
member of the care home.
The staff here are absolutely amazing and clearly treat both residents and families as part of their own family. Mum now laughs at every opportunity.

Reply from Rachel Aran, Marketing Administrator at Acer Court Care Home - Avery Healthcare

Thank you for taking the time to review Acer Court Care Home and for your amazing five-star rating. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. We are so pleased that her health and well-being have improved since admission, and that she is happy in her new surroundings. I will be sure to pass your kind words onto the rest of the staff team. Best wishes, Rachel.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Acer Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Acer Court Care Home - Avery Healthcare is calculated as follows: ( (308 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (7 Poors x 2) + (12 Very Poors x 1) ) ÷ 421 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Court Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

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Michelle Waterhall

Job Title: Customer Service Advisor

Joined: 2016

I have worked at Acer Court since March 2016. I began as a housekeeper and then progressed to care as I enjoyed helping the residents and reassuring them where needed.


I moved on to become a Customer Service Advisor in June 2021. As I enjoyed meeting people and want to help people where I can. I find my job rewarding as often people aren't sure about moving their loved ones into a care home and I feel I am able to support and reassure them. I enjoy completing my show rounds with the families and answering any questions where I can. I feel when families are looking for a care home this can be an emotional time for them and they need compassion and someone to listen and support them on their journey to find their loved one in the right place.

Gemma

Gemma Wallbanks

Job Title: Registered Home Manager

Joined: 2024

My name is Gemma and I am the manager here at Acer Court. I have worked for Avery for over 8 years now developing my skills from a deputy manager in a busy Avery nursing home, in Staffordshire, to becoming a successful manager at sister home Alder House and now transferring to Acer Court.


I am from Stoke on Trent and I have worked in the healthcare industry for 18 years, completing most roles that you would find in a regular care home and working my way up to the manager role completing many qualifications along the way. My main experience, knowledge and background is in Dementia care and this is an area of care that I am most passionate about.


Outside of my career, I love to go to the gym Subsequently, this has led to me signing up for many charity events such as white-collar boxing, half marathons and various assault courses. I just love to help people, in any way I can.

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