Heather Grange

The nursing care he received in his later stages was second to none. He was so looked after.

The pastor offered us, as a family, full pastoral care and also took part in his funeral with compassion and dignity.

This care home is the nicest in the area; I can’t fault anything about it. The staff are friendly and polite and very caring. My dad enjoys being here.

The staff are very pleasant and helpful. Office staff help on any query and are very kind. Staff work very hard and at times are very stretched, but still do it with a smile. Entertainment good. Presentation of the home good.

The care home is the nicest in the area. My mum looked at various ones before choosing Heather Grange and I am so glad that she chose where she did. They have lovely staff working there and the environment is very homely. They provide good facilities and the coffee bar is a nice place to go for a coffee and a chat knowing there is help and assistance close by if needed.

Since my grandad came to Heather Grange his whole life has changed for the better. He enjoys meeting new people again and reminiscing from his olden days. He says his bedroom is like a hotel and the service he receives from all the staff is great. Everyone is so friendly and welcoming. He enjoys the home cooked food and the trips out on the minibus. I know that after visiting him he is always safe and well looked after which wasn't the case when he lived at home alone.

It is a very difficult situation to be in leaving my mother in care for her safety when she personally would prefer to be at home. From my experience of visiting many care homes through my job, I knew Heather Grange would always be my only option.

My mother has settled and improved in her well-being since arriving at Heather Grange. She is stimulated and given wonderful care, which we feel has calmed her and made her a much happier person with the illness she has. The facilities are excellent and there are always things being done to add to her comfort. Little things that make life easier and less frustrating for her.

Thanks to all staff.

I have absolutely no complaints about this home in Burnley. Excellent staff and very professional in management. We definitely made the right choice for my partner. We have looked around at other care homes but Heather Grange in Burnley was by far the best. The care is first class and my partner is very comfortable and happy. I really wish that every care home in the UK could be as good as Heather Grange. We would then have no worries or concerns when we have to let go of our loved ones.

A marvellous manager and two assistants that are always there to help. The cleanliness of the home is exceptional and the care is fantastic. You cannot fault anything or anyone in the home. This home is the best around.

The home is a good home, because they cater for everyone. You can put anyone in and know they are taken care of. Staff are great with people as any condition. The rooms are very clean, food is good, there are all sorts of things going on. Value for your money and I thank them for taking care of my husband from time to time. Thank you.

My stepfather is looked after by the highest standards of care. Privacy and dignity are top of the agenda.

From the minute you walk into Heather Grange, all staff are very welcoming. The manager's standards reflect in the way the careers work. It's outstanding. There is a wide range of choice with meals, the activities that are provided are wonderful and birthdays are always celebrated. Heather grange is a very clean. Staff in various positions will show the utmost respect to all visitors, relatives and residents. I would highly recommend this care home to anybody.

My mother seems very comfortable. She enjoys socialising. My concerns, therefore, are that when the events co-ordinator is on holiday that there is no one to take his place and also at weekends. I have left the value for money column blank as I do not deal with the finances.

I owe Heather Grange so much.

I find this care home to be wonderful. The staff have been so friendly and helpful. They have made things so very easy for us. My father is so happy being at Heather Grange you're certainly made to feel at home. I can't say enough about Heather Grange and the management and staff.

My mother spent 25 days in Heather Grange whilst I went on holiday and I was pleased and relieved to find that she had been well cared for. The staff were very welcoming and had everything in place for her needs. Mum became poorly where she got immediate treatment which prevented her from deteriorating. She enjoyed the food and was pleased she had several choices. She also enjoyed some of the activities that were provided. This was her first experience of a care home and we left her in trepidation but thankfully she has been really happy and is looking forward to a repeat performance next year!

My father had suffered from Dementia and was a resident for nearly 2 years. Throughout this time all staff (and I mean ALL from cleaners through to managers) showed him the utmost respect and care. Their palliative care before his passing (03/06/16) could not have been better. They attended with compassion to his every need as well as mine and my mums (who is a resident). I genuinely can not find words to express my gratitude to the amazing staff and would gladly recommend this care home to anyone.

My sister has now been a resident for just over 12 months. During this time, I have been a regular visitor and find the care and attention she receives far exceeds my hopes and expectations. I am more than satisfied and happy with the service this care home provides.

Entertainment fantastic. Management excellent. Sometimes staff changes affect continuity. Staff leaving as carers poorly paid. No doubt effects all carers?? Or does it.