Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 69 Reviews
  • Heather Grange, Burnley
Heather Grange provides residential, dementia and short-stay care for up to 70 residents in a spacious, purpose-built home in Burnley, Lancashire.

Set in peaceful surroundings with views of Pendle Hill and just a short distance from shops, cafés and local parks, the home combines countryside calm with easy access to town amenities. Arranged over two floors, Heather Grange features four small households, each with its own lounge, kitchenette and dining area.

The landscaped gardens include water features, raised beds, patios and a bar area, with plenty of space to relax, socialise or join gardening projects. Residents can personalise their own outdoor areas, and seasonal events like summer BBQs are popular with families.

Meals are freshly prepared using local produce, with menu choices shaped by residents. Favourites include cheese and onion pie, fish and chips, and themed dishes from around the world. Treats from the in-house coffee shop and personalised birthday meals add a special touch.

Activities include craft groups, music therapy, flower arranging, cinema screenings and visits to the on-site Burnley Bar. Seize the Day outings and dementia-friendly experiences, including lifelike robotic pets, support joy and connection at every stage.

At Heather Grange, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Heather Grange are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1421 – £1488
  • Self-Funded Residential Dementia Care: £1520 – £1588

These prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Thompson (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (70)

Parking

  • Ample parking available in the grounds

Heather Grange Reviews (69)

9.9

Heather Grange has a Review Score of 9.9 (9.930) out of 10, based on 19 reviews in the last 2 years.
Over all time Heather Grange has 69 reviews.

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Review from Neil G (Grandson of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandad came to Heather Grange his whole life has changed for the better. He enjoys meeting new people again and reminiscing from his olden days. He says his bedroom is like a hotel and the service he receives from all the staff is great. Everyone is so friendly and welcoming. He enjoys the
home cooked food and the trips out on the minibus. I know that after visiting him he is always safe and well looked after which wasn't the case when he lived at home alone.
Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your review and we appreciate your feedback, we will continue to work to an excellent standard to provide outstanding care.

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Review from Karen H (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
No relevant comment to make other than generally satisfied with Heather Grange.
It is a very difficult situation to be in leaving my mother in care for her safety when she personally would prefer to be at home. From my experience of visiting many care homes through my job, I knew Heather Grange would
always be my only option.
Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for your review, we appreciate your feedback and we will continue to work to an excellent standard.

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Review from Anne S (Daughter of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled and improved in her well-being since arriving at Heather Grange. She is stimulated and given wonderful care, which we feel has calmed her and made her a much happier person with the illness she has. The facilities are excellent and there are always things being done to add to her
comfort. Little things that make life easier and less frustrating for her.
Reply from Emma Bingham, Home Manager at Heather Grange

Thank you for review; we appreciate your feedback as this enables us to continue to provide an outstanding service. If there is ever anything we can help or support you with I have an open door policy and am available and always happy to meet with you.

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Review from S J (Son of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, friendly, clean and hospitable. The staff are amazing, very understanding and caring.
It is difficult for elderly parents to adjust to being in residential care but Heather Grange is like a 4* hotel.
Thanks to all staff.
Reply from Emma Bingham, Home Manager at Heather Grange

Thank you very much for your kind words. We aim to provide a first class service and your comments will be passed on to the staff team.

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Review from Barbara W (Partner of Resident) published on 24 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have absolutely no complaints about this home in Burnley. Excellent staff and very professional in management. We definitely made the right choice for my partner. We have looked around at other care homes but Heather Grange in Burnley was by far the best. The care is first class and my partner is
very comfortable and happy. I really wish that every care home in the UK could be as good as Heather Grange. We would then have no worries or concerns when we have to let go of our loved ones.
Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your review, we appreciate your feedback as this enables us to continue to provide an outstanding service.

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Review from Fred I (Husband of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A marvellous manager and two assistants that are always there to help. The cleanliness of the home is exceptional and the care is fantastic. You cannot fault anything or anyone in the home. This home is the best around.
Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your kind review, we appreciate your feedback and will continue to work to an excellent standard.

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Review from Margaret L (Wife of Resident) published on 29 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a good home, because they cater for everyone. You can put anyone in and know they are taken care of. Staff are great with people as any condition. The rooms are very clean, food is good, there are all sorts of things going on. Value for your money and I thank them for taking care of my husband
from time to time. Thank you.
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Review from Roger L (Stepson of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather is looked after by the highest standards of care. Privacy and dignity are top of the agenda.
Reply from Donna Laird, Home Manager at Heather Grange

Thank you for your feedback. We are delighted that you feel your Stepfather is looked after well.

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Review from Holly L (Private Carer of Resident) published on 8 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute you walk into Heather Grange, all staff are very welcoming. The manager's standards reflect in the way the careers work. It's outstanding. There is a wide range of choice with meals, the activities that are provided are wonderful and birthdays are always celebrated. Heather grange is
a very clean. Staff in various positions will show the utmost respect to all visitors, relatives and residents. I would highly recommend this care home to anybody.
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Review from Susan D (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems very comfortable. She enjoys socialising. My concerns, therefore, are that when the events co-ordinator is on holiday that there is no one to take his place and also at weekends. I have left the value for money column blank as I do not deal with the finances.
Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your Review Sandra I must say your words left us all feeling very proud and very emotional, I am so proud of my team at Heather Grange who work hard in providing a high standard of care. It has been a pleasure caring for your father and thank you for supporting Heather Grange.

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Review from Sandra S (Daughter of Resident) published on 6 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We owe so much to all the staff at Heather Grange. They are the most amazing and caring people I have ever met. The staff are managed by someone very unique and special and this reflects in all her staff.
My dad died in Heather Grange this week after 20 months in the residential suite. The care shown
to him was exemplary. No one could have asked for anything better.
My stepdad has severe vascular dementia and has lived in the Garden suite at Heather Grange for almost 3 years. His life has been full of love and his care amazing. He has done everything from going bowling to joining the entertainment team with his tambourine! He is now in the final stages of his life and no words can express how great his care is.
Both of them especially enjoyed the men only afternoons where they played snooker and sneaked in a crafty drink. Amazing!
I owe Heather Grange so much.
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Review from Terence D (Son of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home to be wonderful. The staff have been so friendly and helpful. They have made things so very easy for us. My father is so happy being at Heather Grange you're certainly made to feel at home. I can't say enough about Heather Grange and the management and staff.
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Review from Jean B (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent 25 days in Heather Grange whilst I went on holiday and I was pleased and relieved to find that she had been well cared for. The staff were very welcoming and had everything in place for her needs. Mum became poorly where she got immediate treatment which prevented her from deteriorating.
She enjoyed the food and was pleased she had several choices. She also enjoyed some of the activities that were provided. This was her first experience of a care home and we left her in trepidation but thankfully she has been really happy and is looking forward to a repeat performance next year!
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Review from Janet A (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had suffered from Dementia and was a resident for nearly 2 years. Throughout this time all staff (and I mean ALL from cleaners through to managers) showed him the utmost respect and care. Their palliative care before his passing (03/06/16) could not have been better. They attended with compassion
to his every need as well as mine and my mums (who is a resident). I genuinely can not find words to express my gratitude to the amazing staff and would gladly recommend this care home to anyone.
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Review from Mary W (Sister of Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has now been a resident for just over 12 months. During this time, I have been a regular visitor and find the care and attention she receives far exceeds my hopes and expectations. I am more than satisfied and happy with the service this care home provides.
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Review from Martin R (Son of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Entertainment fantastic. Management excellent. Sometimes staff changes affect continuity. Staff leaving as carers poorly paid. No doubt effects all carers?? Or does it.
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Review from Roy H (Son of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received consistently good care since her arrival at Heather Grange seven months ago. Every aspect of her care appears outstanding and my mother has had no reason to complain. She enjoys her privacy within her personal space whilst appreciating ongoing attention with her health, personal
care, diet and social needs. I visit regularly and can vouch for the fact that Heather Grange staff strive for high levels of care. This gives me peace of mind as next of kin.
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Review from Debra W (Daughter of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad spent 2 weeks respite here whilst my family went on holiday. Dad had a lovely time and said he wouldn't hesitate to go back. The home is very caring towards residents every need and the staff are excellent. I would not hesitate to recommend this home to anyone. It gave me peace of mind to enjoy
my holiday and gave dad a holiday too. He even said he wouldn't mind becoming a permanent resident if necessary.
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Review from Tom B (Daughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on dad's unit have shown an awful lot of care, compassion and patience. He suffers with vascular dementia and this causes him to be very demanding of the carers attention but they gave him the utmost care. I spend time talking to him to calm him. This gives his family peace of mind knowing
that he is in the best place possible with the problems that he has.
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Review from John R (Son of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heather Grange is a first class establishment where the residents are extremely well looked after in a superb caring environment. A dedicated team of staff is well led by a manager who leads by example and sets high standards which are habitually maintained.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Heather Grange is calculated as follows: ( (213 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 227 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall Good

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

No image found

Kim Thompson

Job Title: Home Manager Joined: 2025

Kim Thompson is the registered home manager at Heather Grange

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Grange to verify any information. View our terms and conditions. Heather Grange has an Enhanced Service - more info.