Heather Grange

Queen's Road, Burnley BB10 1XX
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9.9 69 Reviews
  • Heather Grange, Burnley
Heather Grange provides residential, dementia and short-stay care for up to 70 residents in a spacious, purpose-built home in Burnley, Lancashire.

Set in peaceful surroundings with views of Pendle Hill and just a short distance from shops, cafés and local parks, the home combines countryside calm with easy access to town amenities. Arranged over two floors, Heather Grange features four small households, each with its own lounge, kitchenette and dining area.

The landscaped gardens include water features, raised beds, patios and a bar area, with plenty of space to relax, socialise or join gardening projects. Residents can personalise their own outdoor areas, and seasonal events like summer BBQs are popular with families.

Meals are freshly prepared using local produce, with menu choices shaped by residents. Favourites include cheese and onion pie, fish and chips, and themed dishes from around the world. Treats from the in-house coffee shop and personalised birthday meals add a special touch.

Activities include craft groups, music therapy, flower arranging, cinema screenings and visits to the on-site Burnley Bar. Seize the Day outings and dementia-friendly experiences, including lifelike robotic pets, support joy and connection at every stage.

At Heather Grange, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Heather Grange are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1421 – £1488
  • Self-Funded Residential Dementia Care: £1520 – £1588

These prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Thompson (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (70)

Parking

  • Ample parking available in the grounds

Heather Grange Reviews (69)

9.9

Heather Grange has a Review Score of 9.9 (9.930) out of 10, based on 19 reviews in the last 2 years.
Over all time Heather Grange has 69 reviews.

Overall Experience
  • 61
  • 7
  • 1
  • 0
  • 0
Date Published
  • 69
  • 3
  • 4
  • 19
  • 50
Reviewer Connection to Heather Grange
  • 25
  • 19
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 61-69
Review from Renee H (Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Very pleasant.
- Interesting.
- Helpful staff.
- Clean.
- Convenient.
- Supportive.
Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

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Review from Pamela V (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Heather Grange for 8 weeks now and has settled really well, the staff are extremely helpful and friendly and make the home very welcoming. The activities provided in the home encourage families and residents to take part. Heather Grange is very clean and the rooms are kept to the highest
of standards with residents being encouraged to have their belongings around them. Residents are encouraged on a daily basis to take part in activities and socialise and a mini bus is provided for trips out. The experience we have had in our short time here has been excellent and made the move to residential care easier.
Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alfred M (Son-in-law of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider that my mother-in-law gets an excellent package of care here at Heather Grange. Lets put it this way if I was unfortunate to need nursing care I would want to come to this home.
Reply from Donna Laird, Registered Home manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, can not fault the care and cleanliness. My mum has come on leaps and bounds since she came here nearly twelve months ago really happy.
Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley (Daughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic Care Home, more like a 5* hotel. So pleased that my mother has the opportunity to stay here. The staff from every level deserve medals as they provide 100% in all aspects to ensure a wonderful lifestyle.
Reply from Donna Laird, Registered Home Manager at Heather Grange

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Niece of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and accommodating home. All efforts made for the residents and their families. It is a pleasure to visit. I knew my niece would be looked after very well here because my mother-in-law is already in Heather Grange. I also recommended it to another family. The staff are always pleasant
and approachable and are always willing to listen to queries. They make the greatest of efforts to make everyone relaxed and comfortable. Brilliant.
Reply from Donna Laird, Registered Manager at Heather Grange

Thank you for your kind comments these will be cascaded to all our staff, your comments are so important to us to enable us to continue to strive to provide excellent service to all the people that live at Heather Grange.

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Review from Jim W (Son-in-law of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from day one we were very impressed with the "feel" of Heather Grange, looking like a five star hotel and most importantly the manager and her team. The whole approach to everything was so bubbly and positive and very comforting maintained. We can not praise them enough and when the occasions
arise, we really tell people in great depth about how pleased we are with the excellent standards of care etc, etc.
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Review from H H (Resident) published on 14 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't always go to the activities but I do enjoy the food tastings.
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Review from A S (Resident) published on 14 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers are really nice. I really enjoy a game of bingo and having my nails painted.
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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Heather Grange is calculated as follows: ( (213 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 227 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall Good

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

No image found

Kim Thompson

Job Title: Home Manager Joined: 2025

Kim Thompson is the registered home manager at Heather Grange

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Grange to verify any information. View our terms and conditions. Heather Grange has an Enhanced Service - more info.