Heather Grange

Queen's Road, Burnley BB10 1XX
Review Us
9.9 69 Reviews
  • Heather Grange, Burnley
Heather Grange provides residential, dementia and short-stay care for up to 70 residents in a spacious, purpose-built home in Burnley, Lancashire.

Set in peaceful surroundings with views of Pendle Hill and just a short distance from shops, cafés and local parks, the home combines countryside calm with easy access to town amenities. Arranged over two floors, Heather Grange features four small households, each with its own lounge, kitchenette and dining area.

The landscaped gardens include water features, raised beds, patios and a bar area, with plenty of space to relax, socialise or join gardening projects. Residents can personalise their own outdoor areas, and seasonal events like summer BBQs are popular with families.

Meals are freshly prepared using local produce, with menu choices shaped by residents. Favourites include cheese and onion pie, fish and chips, and themed dishes from around the world. Treats from the in-house coffee shop and personalised birthday meals add a special touch.

Activities include craft groups, music therapy, flower arranging, cinema screenings and visits to the on-site Burnley Bar. Seize the Day outings and dementia-friendly experiences, including lifelike robotic pets, support joy and connection at every stage.

At Heather Grange, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Heather Grange are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1421 – £1488
  • Self-Funded Residential Dementia Care: £1520 – £1588

These prices are only a guideline, please contact Heather Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim Thompson (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (70)

Parking

  • Ample parking available in the grounds

Heather Grange Reviews (69)

9.9

Heather Grange has a Review Score of 9.9 (9.930) out of 10, based on 19 reviews in the last 2 years.
Over all time Heather Grange has 69 reviews.

Overall Experience
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Reviewer Connection to Heather Grange
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Total of 69, showing 1-20
Review from Yvonne B (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff team work together well. Communication is very good. Cleanliness is of a high standard. The food is varied. The rooms are comfortable and kept tidy. Activities are stimulating and enjoyable and and aim to be inclusive. Safety is prioritised.
Staff go above and beyond and aim for dignity and
respect. The home feels like home!
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Review from Annette H (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I brought my mum to care home December 2024 she' settled in very quick my mum was always used to being on her own didn't want to mix she is always in people's company thanks to your hard working staff she tells me often how she loves it their lovely staff and very clean and spacious to be able to get
around it's very bright and faboulse decorations and upto date furniture bedrooms very spacious and spotlessly clean my choice in care homes is excellent top of the list
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Review from T M (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time of my first visit to Heather Grange, I have been impressed by the commitment of all staff in making residents central to everything that they do.
The HG Team are all welcoming, friendly and professional from the management, carers, cleaners, activities team, etc.. Nothing appears too
much trouble, and Mum loves joining with the staff and appreciates their patience. I could not have Mum being looked after better and in safe hands... wonderful!
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from R B (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At 96 years old and having always lived in her own home or with my brother, we were worried about her settling in a care home. From day one the Heather Grange team made it easy for my mother. They are professional, caring and friendly at all times. Mum has had a new lease of life and is much more active
and alert than before. This is clearly due to the general environment and many social activities that she is encouraged to join in. She loves the place and people.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from E A (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a beautiful, clean care home with friendly, caring, knowledgeable and professional staff then take a look at Heather Grange. From the moment we looked around the home we knew it was the best home for my dad to stay to keep him living well with dementia. During his time there he
enjoyed lots of the activities and outings. All the staff were always very supportive and welcoming to the family, especially to my mum who visited my dad most days. We were always updated on how he was doing and when needed they arranged for all his health/medical needs to be treated by the nurse/GP who visited the home. Whilst there, my dad enjoyed a drink of his favourite tipple and a singalong to many of his favourite songs. Being cared for at Heather Grange meant that my dad had the best possible care away from his own home in his later stages of dementia. Thank you to all the hardworking staff for all they did for my dad and family, especially the care and love shown during his final days.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from W H (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother arrived here in April, we have seen an amazing transformation in her (beneficial). I feel the main reasons for this are social integration and practically the activities. To see the joy on her face while holding a newborn chick and the pride on her face while displaying her flower arrangement
was a joy for us to behold. She always looks immaculately groomed and clean. Thank you.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, we appreciate the lovely feedback. I will ensure this is passed onto the staff team.

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Review from Tracie B (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum took the decision that she needed some respite care for a couple of weeks. Mum had been at home the last few months with carer support four times a day, four nights a week although the progression of her condition was making this much more challenging.
It was time for me to act quickly. Mum had
already decided she wanted to go to Heather Grange, so I called them straight away! I started the process, every touch point was friendly, efficient and friendly.
It was my job to do a pre-stay view and report back to Mum. I was really pleased with my first impressions particularly as the team on shift was not expecting me (my error!) it was no problem whatsoever. I excitedly hurried back to see Mum to update Mum on my observations and from there on in! Mum excitedly started her preparing for Heather Grange.
From the moment Mum arrived she loved it!
One of my favourite moments was going to a coffee shop and having the home-cooked biscuits with Mum.
Thank you Heather Grange Team.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, it has been a pleasure to care for your mother. I will ensure your comments are passed onto the staff team.

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Review from Craig S (Son of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father spent the last two weeks of his life in Heather Grange after a sudden and drastic decline in his health. I honestly don't believe there could have been a better place for him to spend his final days. I would like to personally thank all of the staff at the home on behalf of my whole family.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, it was a pleasure to look after your father. I will ensure your comments are passed onto the staff team.

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Review from N S (Daughter-in-law of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, and fantastic activities for the residents to take part in. Mother-in-law feels safe, calm and happy living here. Always a great range of food at every mealtime for the residents to choose from.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from S P (Son of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had nothing but positive experiences with Heather Grange and the staff. Mum is so well looked after and we are very happy with her care.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from A S (Granddaughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with the most amazing staff there. There is always something happening such as activities and trips. An amazing place for my grandad to stay.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from E C (Granddaughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff really build great relationships with the residents and get to know them individually. My nan loves to dance and often finds staff putting on music and dancing with her and she is always smiling and happy. They also throw wonderful events for them. It’s a really warm welcoming environment
and nan is treated like family we are very happy with the service.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from Keith B (Son of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked around various homes in the area and found Heather Grange to be the best. Since my mother moved in, I have not been disappointed. All the staff have been extremely supportive of me and my mother, and the care and support given have been excellent by all. Also, the activities have been wonderful,
it is a pleasure to see my mum engaged.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words; we appreciate the lovely feedback. I will ensure this is passed on to the staff team.

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Review from B H (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care facilities, whether it’s short or long-term care the staff treat the residents with dignity and respect to the Individual needs of each person.
A full program of entertainment and daily activities kept all the residents' spirits up.
The daily menu was varied and the food was of a
good standard.
All staff from cleaners, admin and caregivers were more than happy to have a chat and make you a brew.
It’s a home-from-home kind of place.
A happy home.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words, we appreciate the lovely feedback. I will ensure this is passed on to the staff team.

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Review from David H (Son of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is a resident and as a family we are extremely happy with the care and attention she receives at Heather Grange. The staff go above and beyond to meet her needs, she goes on regular trips and there’s lots of activities going on which she joins in with. She’s safe, happy, and well cared for, we couldn’t
ask for more.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments. I will ensure they are passed onto the staff team.

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Review from B K (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been a resident here now for nearly a year, she is well looked after and cared for and is ultimately happy. My mum has dementia but she is free to access any part of the home that she wants to when she wants. I love that she goes out during the week with staff and all the different entertainment
that happens to keep her mind stimulated. Staff are always kind, caring, and genuinely caring and nothing is too much trouble. I have visited many care homes in my career and this one is far superior because of the person-centred care people receive. I honestly have no worries when I leave my mum after a visit. She is always clean, her nails are painted, and her hair looks nice.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from Geoff B (Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came into the care system 8.5 months ago having been diagnosed with Kursakoff Syndrome. Been here for 6 months and being born very locally, find living here to be almost like living at home. The staff are very approachable, helping solve any issues I may have. Cannot fault the care home at all.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments. I will ensure that these are passed on to our staff. We are happy to know that you have settled in well at Heather Grange.

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Review from P E (Son of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has had two years of happiness, therefore so have I they can't do enough for him I enjoy my three visits a week.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from Keith T (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident for just over a year. In that time he has been very well cared for. The home always has plenty going on and the residents are never short of activities. A very clean, well-run home that is always a welcoming place to come. The staff that I have dealt with regularly have all been
brilliant.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review from Lynne T (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived at Heather Grange for palliative care and the end stage of her life. Everybody at Heather Grange was so welcoming and put my whole family and Mum at ease straight away, which made the whole process easier to deal with. The whole atmosphere is great, and staff were supportive and always
treated my mum with dignity and respect.
Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your lovely comments, they are very much appreciated. I will ensure that these are passed onto the staff team. It was a privilege to look after your mother.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.930 for Heather Grange is calculated as follows: ( (213 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 227 Ratings = 4.93
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall Good

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

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Kim Thompson

Job Title: Home Manager Joined: 2025

Kim Thompson is the registered home manager at Heather Grange

Frequently Asked Questions about Heather Grange

What types of Care is Heather Grange registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heather Grange have?

There are 70 Single Rooms.

What are the Facilities & Services at Heather Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heather Grange to the centre of Burnley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Grange to verify any information. View our terms and conditions. Heather Grange has an Enhanced Service - more info.