Heather Grange, Burnley, Lancashire
Heather Grange, Burnley, Lancashire
Heather Grange, Burnley, Lancashire

Heather Grange is a family run business which aims to provide unrivaled facilities within luxurious surroundings. A wide range of activities are provided to ensure that social stimulation and social interaction remains part of a person's everyday life. Purpose built in 2010 with full en-suite facilities, coffee shop, hairdressers, landscaped gardens and patio areas. Heather Grange offers general residential and residential dementia care.

Group: MHA (Methodist Homes)

Person in charge: Donna Laird (Home Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Ample parking available in the grounds.

Latest Care Quality Commission* Report on Heather Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Heather Grange has a Review Score of 9.3 (9.277)

The Review Score of 9.3 (maximum of 10) for Heather Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Heather Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.848 for Heather Grange is calculated as follows: ( (276 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 323 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.429 Points relating to the number of positive Reviews for Heather Grange is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 6 Reviews ÷ 14 Target = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heather Grange?

  • Extremely LIKELY
    25
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heather Grange

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Son-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

I have absolutely no complaints about this home in Burnley. Excellent staff and very professional in management. We definitely made the right choice for my partner. We have looked around at other care homes but Heather Grange in Burnley was by far the best. The care is first class and my partner is very comfortable and happy. I really wish that every care home in the UK could be as good as Heather Grange. We would then have no worries or concerns when we have to let go of our loved ones.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Manager at Heather Grange responded to this review on 24 Aug 2017:

Thank you for your review, we appreciate your feedback as this enables us to continue to provide an outstanding service.

A marvellous manager and two assistants that are always there to help. The cleanliness of the home is exceptional and the care is fantastic. You cannot fault anything or anyone in the home. This home is the best around.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Manager at Heather Grange responded to this review on 06 Jul 2017:

Thank you for your kind review, we appreciate your feedback and will continue to work to an excellent standard.

The home is a good home, because they cater for everyone. You can put anyone in and know they are taken care of. Staff are great with people as any condition. The rooms are very clean, food is good, there are all sorts of things going on. Value for your money and I thank them for taking care of my husband from time to time. Thank you.

How likely would you be to recommend Heather Grange? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My stepfather is looked after by the highest standards of care. Privacy and dignity are top of the agenda.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Home Manager at Heather Grange responded to this review on 27 Mar 2017:

Thank you for your feedback. We are delighted that you feel your Stepfather is looked after well.

Excellent care to my mother - promotes a safe, caring, loving environment. All residents are given support and treated with extreme dignity.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Manager at Heather Grange responded to this review on 16 May 2017:

Thank you for your comments, we really appreciate the feedback you give us as this helps us to strive within our roles and keep the high standards.

From the minute you walk into Heather Grange, all staff are very welcoming. The manager's standards reflect in the way the careers work. It's outstanding. There is a wide range of choice with meals, the activities that are provided are wonderful and birthdays are always celebrated. Heather grange is a very clean. Staff in various positions will show the utmost respect to all visitors, relatives and residents. I would highly recommend this care home to anybody.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We owe so much to all the staff at Heather Grange. They are the most amazing and caring people I have ever met. The staff are managed by someone very unique and special and this reflects in all her staff.
My dad died in Heather Grange this week after 20 months in the residential suite. The care shown to him was exemplary. No one could have asked for anything better.
My stepdad has severe vascular dementia and has lived in the Garden suite at Heather Grange for almost 3 years. His life has been full of love and his care amazing. He has done everything from going bowling to joining the entertainment team with his tambourine! He is now in the final stages of his life and no words can express how great his care is.
Both of them especially enjoyed the men only afternoons where they played snooker and sneaked in a crafty drink. Amazing!
I owe Heather Grange so much.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find this care home to be wonderful. The staff have been so friendly and helpful. They have made things so very easy for us. My father is so happy being at Heather Grange you're certainly made to feel at home. I can't say enough about Heather Grange and the management and staff.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother seems very comfortable. She enjoys socialising. My concerns, therefore, are that when the events co-ordinator is on holiday that there is no one to take his place and also at weekends. I have left the value for money column blank as I do not deal with the finances.

How likely would you be to recommend Heather Grange? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Donna Laird, Registered Manager at Heather Grange responded to this review on 06 Oct 2016:

Thank you for your Review Sandra I must say your words left us all feeling very proud and very emotional, I am so proud of my team at Heather Grange who work hard in providing a high standard of care. It has been a pleasure caring for your father and thank you for supporting Heather Grange.

My father had suffered from Dementia and was a resident for nearly 2 years. Throughout this time all staff (and I mean ALL from cleaners through to managers) showed him the utmost respect and care. Their palliative care before his passing (03/06/16) could not have been better. They attended with compassion to his every need as well as mine and my mums (who is a resident). I genuinely can not find words to express my gratitude to the amazing staff and would gladly recommend this care home to anyone.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has now been a resident for just over 12 months. During this time, I have been a regular visitor and find the care and attention she receives far exceeds my hopes and expectations. I am more than satisfied and happy with the service this care home provides.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Entertainment fantastic. Management excellent. Sometimes staff changes affect continuity. Staff leaving as carers poorly paid. No doubt effects all carers?? Or does it.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has received consistently good care since her arrival at Heather Grange seven months ago. Every aspect of her care appears outstanding and my mother has had no reason to complain. She enjoys her privacy within her personal space whilst appreciating ongoing attention with her health, personal care, diet and social needs. I visit regularly and can vouch for the fact that Heather Grange staff strive for high levels of care. This gives me peace of mind as next of kin.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent 25 days in Heather Grange whilst I went on holiday and I was pleased and relieved to find that she had been well cared for. The staff were very welcoming and had everything in place for her needs. Mum became poorly where she got immediate treatment which prevented her from deteriorating. She enjoyed the food and was pleased she had several choices. She also enjoyed some of the activities that were provided. This was her first experience of a care home and we left her in trepidation but thankfully she has been really happy and is looking forward to a repeat performance next year!

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad spent 2 weeks respite here whilst my family went on holiday. Dad had a lovely time and said he wouldn't hesitate to go back. The home is very caring towards residents every need and the staff are excellent. I would not hesitate to recommend this home to anyone. It gave me peace of mind to enjoy my holiday and gave dad a holiday too. He even said he wouldn't mind becoming a permanent resident if necessary.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heather Grange is a first class establishment where the residents are extremely well looked after in a superb caring environment. A dedicated team of staff is well led by a manager who leads by example and sets high standards which are habitually maintained.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff on dad's unit have shown an awful lot of care, compassion and patience. He suffers with vascular dementia and this causes him to be very demanding of the carers attention but they gave him the utmost care. I spend time talking to him to calm him. This gives his family peace of mind knowing that he is in the best place possible with the problems that he has.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Heather Grange have been amazing. I feel really confident in the care they provide for my dad. This is a very difficult, emotional time, but Heather Grange have helped both me and dad cope after the loss of my mum.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Donna Laird, Registered Home Manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

- Very pleasant.
- Interesting.
- Helpful staff.
- Clean.
- Convenient.
- Supportive.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Home Manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

Mum has been at Heather Grange for 8 weeks now and has settled really well, the staff are extremely helpful and friendly and make the home very welcoming. The activities provided in the home encourage families and residents to take part. Heather Grange is very clean and the rooms are kept to the highest of standards with residents being encouraged to have their belongings around them. Residents are encouraged on a daily basis to take part in activities and socialise and a mini bus is provided for trips out. The experience we have had in our short time here has been excellent and made the move to residential care easier.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Donna Laird, Registered Home Manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

I consider that my mother-in-law gets an excellent package of care here at Heather Grange. Lets put it this way if I was unfortunate to need nursing care I would want to come to this home.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Home manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

Lovely, can not fault the care and cleanliness. My mum has come on leaps and bounds since she came here nearly twelve months ago really happy.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Donna Laird, Registered Home Manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

Fantastic Care Home, more like a 5* hotel. So pleased that my mother has the opportunity to stay here. The staff from every level deserve medals as they provide 100% in all aspects to ensure a wonderful lifestyle.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Home Manager at Heather Grange responded to this review on 03 Jun 2016:

Thank you for taking the time to review us, we value your comments. At Heather Grange, we are passionate about providing the highest standards of person centred Residential and Dementia care delivered with compassion, respect and dignity.

Very welcoming and accommodating home. All efforts made for the residents and their families. It is a pleasure to visit. I knew my niece would be looked after very well here because my mother-in-law is already in Heather Grange. I also recommended it to another family. The staff are always pleasant and approachable and are always willing to listen to queries. They make the greatest of efforts to make everyone relaxed and comfortable. Brilliant.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Donna Laird, Registered Manager at Heather Grange responded to this review on 01 Apr 2016:

Thank you for your kind comments these will be cascaded to all our staff, your comments are so important to us to enable us to continue to strive to provide excellent service to all the people that live at Heather Grange.

Right from day one we were very impressed with the "feel" of Heather Grange, looking like a five star hotel and most importantly the manager and her team. The whole approach to everything was so bubbly and positive and very comforting maintained. We can not praise them enough and when the occasions arise, we really tell people in great depth about how pleased we are with the excellent standards of care etc, etc.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I don't always go to the activities but I do enjoy the food tastings.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and carers are really nice. I really enjoy a game of bingo and having my nails painted.

How likely would you be to recommend Heather Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

October 2016

Hilden Style Awards Finalist

Recipient: Heather Grange

Date: Friday 28 Oct 2016

more details

Food Standard Agency Ratings

Recipient: Heather Grange

Date: Wednesday 12 Oct 2016

more details

Job Vacancies

Staff Profiles

Gerard

Gerard Horrocks

Job Title: Activities Co-Ordinator

Joined: 2013

Description:

My name is Gerard and I am the Activities Co-Ordinator within Heather Grange. Please feel free to contact me if you have any suggestions which are activity related for our residents at Heather Grange.

Laura

Laura Taylor

Job Title: Deputy Manager

Joined: 2013

Description:

My name is Laura and I am the Deputy Manager at Heather Grange. I have achieved Level three in health and social care and the Advanced Practitioner Award.

Jayne

Jayne Gregson

Job Title: Administrator

Joined: 2013

Description:

My name is Jayne and I am the Administrator for Heather Grange.

Donna

Donna Laird

Job Title: Registered Home Manager

Joined: 2013

Description:

My name is Donna and I am the Registered Home Manager at Heather Grange.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heather Grange