Hurst Park Court

Longview Drive, Huyton, Liverpool L36 6DZ

Anchor’s Hurst Park Court is located at the heart of the Huyton community outside Liverpool. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single rooms, which benefit from an ensuite shower. Other modern facilities, such as a mini fridge, flatscreen TV with built in DVD player and fitted bedroom furniture are provided as standard.

The dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Priding themselves on their dementia care and training, team members work hard to get to know customers, build relationships and ensure all aspects of the service they provide is focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for the those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people. They were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. Anchor’s Dementia Care Team achieved the Outstanding Dementia Care Innovation for their Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers’ expectations.

Group: Anchor

Person in charge: Lyndsey Gladden (Manager)

Local Authority / Social Services: Knowsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Smoking not permitted • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hurst Park Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Hurst Park Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Hurst Park Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Hurst Park Court is calculated as follows: ( (108 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 141 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hurst Park Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Hurst Park Court has a Review Score of 9.7 (9.695) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hurst Park Court?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hurst Park Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mother was moved from another care home to Hurst Park and it was the best move ever. The quality of care in Hurst Park is fantastic compared to the previous home. She is very happy now and you can see by her smiling face every time I visit she is very happy for the first time in a long time.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has now been in Hurst Park Court for three years. In that time mum has been given the most wonderful caring support by the manager and her staff team. The manager and her staff never fail to make sure all my mum's needs are met. At no time have I visited mum and had any concerns regarding how mum is being cared for. I am confident that the decision to put mum in Hurst Park Court was the right one. I have nothing but praise for how the manager and her staff care for my mum.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   5 out of 5

It was one of the most difficult decisions we have ever had to make putting our much loved father into care. Hurst Park Court eased the transition and his care since arrival five months ago has been fantastic. residents are treated with respect and dignity. My father is happy and content what more could we ask (apart from more efficient laundry system!!) Highly recommended. Thank you

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has just arrived at this care home and I am extremely impressed with all aspects of care.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   5 out of 5

Since my mum moved to Hurst Park Court she is more settled and much happier. The staff are attentive and friendly. I am very happy with all the care given to my mum. I would certainly recommend Hurst Park Court.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother in law has lived at Hurst Park Court for a number of years. I am happy with the care she receives. She has lived in other care homes but we were always very concerned about how she was treated. We love how good the staff are and are always very attentive.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.7 out of 5

I am so impressed with the loving care and attention the residents receive from the staff, the cleanliness and comfort is 100% and the food is first class. This is a care home of excellence for anyone to enter your loved one into. I cannot praise them enough. Peace of mind is what you leave with after leaving a loved one.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   5 out of 5

Since Hurst Park Court was taken over, the care (which has always been good) has become excellent. My mother was unsettled in previous care homes. She is happy, there is continuity, clothes don't go missing, staff are friendly and professional. I am very happy with the care provided.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.7 out of 5

My Aunt has lived here for 2 years and is a lot happier than her previous care homes. The staff are friendly and are attentive to her needs. Her mood is more upbeat when I visit.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.2 out of 5

Have no complaints at all my husband appears very happy there. Despite his dementia, he is physically very active and they take this into account.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   4.8 out of 5

A good care home, offering decent food and a nice environment. In need of some refurbishment in the main lounge (furniture and carpets are looking a little well used now).
The bedrooms are adequate and ensuite bathrooms are good.
Laundry service is particularly poor and staff are very busy. There never seems to be much stimulation or one to one attention for residents but staff are lovely - just not enough of them.

How likely would you be to recommend Hurst Park Court? Likely

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Average Rating:   3.4 out of 5

Hurst Park Court gave my precious Mother the most wonderful care we could ask for. She arrived there 3 years ago at a very low ebb and they managed to extend her life by providing her with love and comprehensive care in a lovely environment. Nothing was too much trouble for them and my Mother felt happy, safe and well cared for. Sadly she passed away in December 2016 due to advanced dementia, but I have to say her being happy right until the very end meant everything to her and to our family. I cannot praise this home, its staff and the manager enough ... and not forgetting the activities co-ordinator, for leading a brilliant activities programme and organising parties reminiscent of family parties. We so enjoyed those! I would highly recommend this home to anyone as were so lucky to have found it
I would like others to know about it. Thank you all so much from the bottom of my heart for everything you have done and for the privilege of knowing you.

How likely would you be to recommend Hurst Park Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hurst Park Court