Azalea Court

58-62 Abbey Road, Bush Hill Park, Enfield EN1 2QN

Azalea Court, Enfield, London
Azalea Court, Enfield, London
Azalea Court, Enfield, London

Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by. The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care.
There are 75 single en-suite bedrooms across three floors with two lounges and a dining room on each floor while there is an activity room and hair salon on the second floor.

Outside there is an attractive patio and garden area for residents and their visitors to enjoy.

Group: Twinglobe Care Ltd

Person in charge: Pervine King (General Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 80

Rooms with ensuite WC: 80

Weekly Charges Guide: Nursing Care Single from £850

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate EMI Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Azalea Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Azalea Court has a Review Score of 9.2 (9.178)

The Review Score of 9.2 (maximum of 10) for Azalea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Azalea Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.74 for Azalea Court is calculated as follows: ( (74 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.438 Points relating to the number of positive Reviews for Azalea Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 7 Reviews ÷ 16 Target = 0.438

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Azalea Court?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Azalea Court

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I found each and every staff member from the Manager, the nurses, the day staff, all exceptional. My father was looked after with dignity and care, nothing was too much trouble for any member of the staff. The Home makes a great effort to ensure that you feel as you are visiting your loved one at home. The overall standard of care was far more than I expected and I would not hesitate in recommending Azalea Court.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Julie Burton, Head of Operations at Azalea Court responded to this review on 13 Feb 2017:

Thank you for the review. The comments made have been passed to the staff and management at Azalea Court.

Placement from October 2016. Staff and management are friendly and approachable. The home is very pleasant, rooms are comfortable.
The food is well presented and cooked. Laundry is good and activities suitable. Privacy is respected. Fire alarm is tested regularly.
Resident records and doctor available on request.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to thank the staff at Azalea Court for everything they do for my mum. You all have a laugh and a joke with her, that puts a smile on her face, she thinks you are all her friends and that's nice to see. You treat her with respect and do the best you can with her. A huge thanks to all the staff on the poppy ward, you are the best. Keep up the good work. :)

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie burton, Head of Operations at Azalea Court responded to this review on 14 Nov 2016:

Thank you for your review it is good to read such positive feedback.

My mother has been in Azalea Court for six months, the staff male and female have been on top for their care and kindness. Me, as her daughter, cannot praise them enough.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Azalea Court responded to this review on 14 Nov 2016:

Thank you for your review. It is very important to us to hear about people's experiences.

Azalea Court was very welcoming when we arrived, and although my mum was only there for 1 week I was so happy with the care and support that me and my family received.
The manager at Azalea Court came to assess mum in hospital and I just felt confident straight away - the manager continued to support during and after my mother's death.

Although she has now gone I feel her last week of life spent there could not have been better. I felt Azalea Court was 'the' best care that I could have found for my mum.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Azalea Court responded to this review on 26 Oct 2016:

Thank you for the kind review. Your comments will be passed to the team at Azalea Court. Kind Regards Julie Burton

I am so grateful to the staff at Azalea Court for the way they looked after my father. The end of life care that my father received was 'second to none'. My father was treated with the utmost dignity at all times and the home is spotlessly clean.
Sadly my father passed away after only ten days but I will always be grateful to the staff and their dedication to my father.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Azalea Court responded to this review on 13 Sep 2016:

Thank you Maxine for the kind words. I will pass them to the staff at the home.

Our mother came to Azalea Court in February 2016 to receive nursing care. The quality of care she received was excellent. The nurses and carers built a relationship with her and supported her fully in having the best life she could have under difficult circumstances. The staff were extremely approachable, friendly and kept us fully informed of her well-being. When she was dying they were so sensitive, deeply respectful. They cared about her dignity and allowed us to have an intimate ending with our mother, for this we will be forever grateful. If there is such a thing it was a perfect end to our mother's life.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Burton, Head of Operations at Azalea Court responded to this review on 07 Jun 2016:

Thank you for your kind words. I know the staff strive to enable people and provide the environment and care needed to ensure that even at the most difficult of times the support and comfort are there. It is enabling for the staff to hear these reviews and know that they were able to make a difference. Thank you.

My aunt was exceptionally well cared during her 12 days respite, particularly with regard to feeding and handling her and providing her with the peace and quiet she so enjoys. Other relatives and friends were welcomed and involved in her care in this very friendly and well organised place which treats everyone as an individual. Visiting her was a pleasure.

How likely would you be to recommend Azalea Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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