Azalea Court

58-62 Abbey Road, Bush Hill Park, Enfield EN1 2QN

Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by. The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care.
There are 75 single en-suite bedrooms across three floors with two lounges and a dining room on each floor while there is an activity room and hair salon on the second floor.

Outside there is an attractive patio and garden area for residents and their visitors to enjoy.

Group: Twinglobe Care Ltd

Person in charge: Pervine King (General Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 80

Rooms with ensuite WC: 80

Weekly Charges Guide: Nursing Care Single from £850 (These prices are only a guideline, please contact Azalea Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Azalea Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Azalea Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Azalea Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Azalea Court is calculated as follows: ( (145 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 221 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Azalea Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 8 Reviews ÷ 16 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Azalea Court has a Review Score of 9 (9.048) from 19 Reviews


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Azalea Court?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Azalea Court

  • Daughter of Resident/Service User
    10
  • Niece of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My uncle was given only two weeks to live when he was taken into the care home. This was in January 2018 and since then he has gone from strength to strength. The Manager and his team give my uncle such good care and emotional support. They are always on hand to answer questions and to give us updates on my uncle's health and care plan. They are proactive and think ahead in terms of linking in specialist care so my uncle's needs are met. We have been amazed at the care and attention we all see my uncle is getting.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 04 Apr 2018:

Thank you for completing your review. The positive and rewarding work carried out by the staff at Azalea Court is given greater meaning when they receive feedback like yours. Thank you.

Mum was only living in Azalea Court for eight days before she passed away, but in that short space of time, she was treated with kindness and dignity. All members of staff explained to Mum what they were doing, even though at times she wasn't in a position to understand - but it was important to us, her family to witness it.
Having spent the previous two weeks in hospital where staff just didn't have time to attend to Mum at times, I promised her that she would be staying somewhere where she would be looked after, and Azalea Court definitely provided that care. I would highly recommend Azalea Court , I only wish that Mum had been able to move there earlier in her final weeks.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.1 out of 5

Julie Burton, Head of Operation at Azalea Court responded to this review on 19 Jan 2018:

Thank you for the kind words your review will be shared with the staff at the home.

Cannot thank home staff enough without their care Aunty would not be here.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.8 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 11 Jan 2018:

Thank you for your review. It is important that we hear how people feel about their experience at Azalea Court.

Staff are friendly and welcoming. I have noticed that sometimes things asked for by my relative e.g. Drinking water, are sometimes forgotten and maintenance issues are not always dealt with, with any urgency e.g. Broken call button, dripping taps. He doesn't attend any activities, so I can't comment on those. The food is fab!

How likely would you be to recommend Azalea Court? Likely

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Average Rating:   4 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 21 Dec 2017:

Thank you for your review of Azalea Court. I will review the items you have raised and look forward to us doing better in the future. Kind regards

Azalea Court is very clean at all times of the day. Carers, nurses and management are always polite and friendly. Because I have been coming every day for nearly 4 years, most of the staff and nurses are on first name terms and call me by my name which is very nice and not clinical.

How likely would you be to recommend Azalea Court? Likely

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Average Rating:   4.8 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 20 Dec 2017:

Thank you for your response and the positive feedback. We will be sure to pass this to the homes team.

My father has been a resident at Azalea Court since September 2017. There were a few initial problems in terms of adjustment, for both my father and my mother, who visits every day; examples were a language and understanding challenge, behavioural challenges and medication. These issues have all been resolved and as a family, we all feel more settled and happy that my Dad has settled well too.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.2 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 20 Dec 2017:

Thank you for your review. It is important to the company to know how people feel about the service we deliver and I would like to thank you for your supporting words.

We have been happy with the cleanliness and atmosphere at Azalea Court. The staff are friendly. Sadly they are not often permanent. Few remain for even a year which is a big problem. We are told that the whole sector suffers this issue. After a stay in a Hospital, we are more appreciative than ever of Azalea Court!

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 18 Dec 2017:

Thank you for taking the time to share your review. It is important to share all the reviews with the staff at the home this enables them to see that the work they do is seen and shared by others. Thank you for your Support at Azalea Court.

Azalea Court is a very modern and nice care home. Staff are experienced, caring and friendly. The atmosphere is good. I would highly recommend Azalea Court.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 18 Dec 2017:

Thank you for your review. As a company we appreciate that you have taken the time to give this feedback. It is important to the staff at Azalea Court to see how they can make a difference in the work that they do. Your feedback will be shared with the staff. Thank you again.

Care is sympathetic to my friend's condition, allowing him the choices he deserves and is offered this period of palliative care. He is encouraged (successfully) to eat well, which previously he did not, he is also pain-free in spite of his medical condition. All staff are approachable for any queries or requests for advice.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.4 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 12 Apr 2017:

Thank you for the review. As a company we strive to ensure that life at the home is positive experience and I am thankful that this has been the case for your friend.

The staff who look after my mum do a fantastic job. They keep me informed by phone or email if I'm not in visiting mum.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 09 Mar 2017:

Thank you, Harry, for your review.

I found each and every staff member from the Manager, the nurses, the day staff, all exceptional. My father was looked after with dignity and care, nothing was too much trouble for any member of the staff. The Home makes a great effort to ensure that you feel as you are visiting your loved one at home. The overall standard of care was far more than I expected and I would not hesitate in recommending Azalea Court.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.7 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 13 Feb 2017:

Thank you for the review. The comments made have been passed to the staff and management at Azalea Court.

Placement from October 2016. Staff and management are friendly and approachable. The home is very pleasant, rooms are comfortable.
The food is well presented and cooked. Laundry is good and activities suitable. Privacy is respected. Fire alarm is tested regularly.
Resident records and doctor available on request.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   3.9 out of 5

It has declined steeply for 2 years, most noticeably the lack of staff retention/engagement. In April '16 I was told my aunt wasn't eating and I should tell her to eat, also that she was sleeping on the floor. I found her passed out on the floor alone in her room. Refusing food is a symptom of end stage dementia. This home claims to specialise in Dementia care however the staff there didn't recognise this. My aunt had been passing out on a regular basis but rather than contacting a GP or sending her to hospital they carried on as normal.

My aunt was in hospital from May until September when she died. During this time no-one from the home contacted me or the hospital to see how she was, although she'd been resident for over 4 years. (They still invoiced though). When I collected her belongings her new clothes were missing. I wrote to the manager about this and my concerns following staff's failure to recognise and act on dementia symptoms. I never received any reply.

How likely would you be to recommend Azalea Court? Extremely Unlikely

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Average Rating:   2.8 out of 5

I would like to thank the staff at Azalea Court for everything they do for my mum. You all have a laugh and a joke with her, that puts a smile on her face, she thinks you are all her friends and that's nice to see. You treat her with respect and do the best you can with her. A huge thanks to all the staff on the poppy ward, you are the best. Keep up the good work. :)

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.8 out of 5

Julie burton, Head of Operations at Azalea Court responded to this review on 14 Nov 2016:

Thank you for your review it is good to read such positive feedback.

My mother has been in Azalea Court for six months, the staff male and female have been on top for their care and kindness. Me, as her daughter, cannot praise them enough.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.9 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 14 Nov 2016:

Thank you for your review. It is very important to us to hear about people's experiences.

Azalea Court was very welcoming when we arrived, and although my mum was only there for 1 week I was so happy with the care and support that me and my family received.
The manager at Azalea Court came to assess mum in hospital and I just felt confident straight away - the manager continued to support during and after my mother's death.

Although she has now gone I feel her last week of life spent there could not have been better. I felt Azalea Court was 'the' best care that I could have found for my mum.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 26 Oct 2016:

Thank you for the kind review. Your comments will be passed to the team at Azalea Court. Kind Regards Julie Burton

I am so grateful to the staff at Azalea Court for the way they looked after my father. The end of life care that my father received was 'second to none'. My father was treated with the utmost dignity at all times and the home is spotlessly clean.
Sadly my father passed away after only ten days but I will always be grateful to the staff and their dedication to my father.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 13 Sep 2016:

Thank you Maxine for the kind words. I will pass them to the staff at the home.

Our mother came to Azalea Court in February 2016 to receive nursing care. The quality of care she received was excellent. The nurses and carers built a relationship with her and supported her fully in having the best life she could have under difficult circumstances. The staff were extremely approachable, friendly and kept us fully informed of her well-being. When she was dying they were so sensitive, deeply respectful. They cared about her dignity and allowed us to have an intimate ending with our mother, for this we will be forever grateful. If there is such a thing it was a perfect end to our mother's life.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   5 out of 5

Julie Burton, Head of Operations at Azalea Court responded to this review on 07 Jun 2016:

Thank you for your kind words. I know the staff strive to enable people and provide the environment and care needed to ensure that even at the most difficult of times the support and comfort are there. It is enabling for the staff to hear these reviews and know that they were able to make a difference. Thank you.

My aunt was exceptionally well cared during her 12 days respite, particularly with regard to feeding and handling her and providing her with the peace and quiet she so enjoys. Other relatives and friends were welcomed and involved in her care in this very friendly and well organised place which treats everyone as an individual. Visiting her was a pleasure.

How likely would you be to recommend Azalea Court? Extremely Likely

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Average Rating:   4.6 out of 5

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