Azalea Court

58-62 Abbey Road, Bush Hill Park, Enfield EN1 2QN
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9.7 56 Reviews
  • Azalea Court, Enfield
Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by.

The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care.

There are 83 single en-suite bedrooms across three floors and two buildings.

Facilities include:

Lounges
Dining rooms
Café/Bistro
Activity centre
Cinema room
Hair salon/Nail Bar
Dietician/Nutritionist
Relaxation Areas
Physiotherapy
External large garden with easy access to all areas with trees and shrubs, patio with seating and shade

Azalea Court is known for its excellent levels of high dependency care and personalisation. It is a forward thinking home always looking at how to best improve the quality of the care that is delivered to the people who trust the team with their lives.

The team are trained to meet your needs and to enable you to live well whilst you stay at the home.

Awards:
Gold Standard Framework for End of life Care
Dementia Accreditation
Training and Development centre
Show Azalea Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2300
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2300
  • Self-Funded Nursing Dementia Care: from £2300

Fees Commence at £2,300 per week and rise according to assessment for our Nursing and Dementia Nursing residents.


Fees Commence at £3,750 per week and rising for our complex care residents.


Please contact our administrator for further details
Camille Banaag
Business Administrator

These prices are only a guideline, please contact Azalea Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Twinglobe Care Ltd

Person in charge

  • Marnie Reed (General Manager)

Local Authority / Social Services

Admission Criteria

  • We accept referrals from all areas
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • Visiting is arranged through reception at Azalea Court

Parking

  • Parking is available on site

Azalea Court Reviews (56)

9.7

Azalea Court has a Review Score of 9.7 (9.662) out of 10, based on 17 reviews in the last 2 years.
Over all time Azalea Court has 56 reviews.

Overall Experience
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Date Published
  • 56
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  • 5
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Reviewer Connection to Azalea Court
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Total of 56, showing 21-40
Review from Donna K (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We never want to put our loved ones in a home but for my dad, I felt his safety and health were in danger at home. Having experienced another home with my Nan, I can honestly say Azalea Court is much better than most. Staff are friendly, many activities go on every day and I feel they know my dad very
well. I can visit when I want (some restrictions during the height of the pandemic) and take him out when I can. There are family events and opportunities to express our views. I would recommend this home to anyone looking for a safe and caring home.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the review you have given. I am sure it will help people to make informed choices over the places of care they are looking at. I will pass your words on to the staff at the home.

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Review from S H (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
I can never find the staff I need to talk to when I am at the home. I am not being informed of changes in my mother's medication. I am not notified of meetings or activities. I asked this week for my Mum to be seen for her Birthday out of her room. I gave over a week's notice and even called the day
before but this was not done. Parking is awful. White lines are needed for the parking bays so people who cannot park will be able to see the lines!
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for completing the review. I have checked with the administration team and they have confirmed that they have your email address. I have asked if emails are being sent and I can confirm that emails have been sent regarding recent Activities the forthcoming Relatives meeting and forthcoming BBQ. Please let me know if you are not receiving these. My email address is available and my direct line. I have spoken to the Unit Manager and she will be contacting you regarding the questions you have around your mother's care. I believe once you have spoken to the Unit's manager you will have the reassurances you need. You will be given the direct email for the unit so you can communicate with the Unit Manager. Please feel you can contact me at any point.

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Review from Pauline H (Niece of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my aunt, she is always well presented, clean, and comfortable. She has her hair done regularly. Her room is always clean, warm, and tidy. All the staff are very friendly and caring. Any medical issues are addressed very quickly. The staff are always happy to spend time with me to discuss
any issues or just general progress.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for taking the time to give this review. We appreciate your words and we will continue to work hard to maintain our standards.

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Review from Spencer C (Nephew of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care provided by Azalea Court. I believe my uncle is as happy and settled as he can be in this environment. The general manager was very supportive when we were looking at issues like funding. In addition, I know that the home had effective COVID-19 procedures and managed
visits according to accordance with guidelines; they have also introduced a WhatsApp communication tool which has been invaluable in maintaining communication. However, communication with the unit management is poor. When messages come, they almost expect instant action with regard to supplies etc. which isn't easy when you are not local and you work. Replies aren't always dealt with. When I was able to visit, sometimes my uncle would not be ready or you were unable to gain access because the telephone and door weren't answered. The cost I feel is prohibitive, but I feel that's more of an issue with government policy rather than the home itself.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for the review, Spencer. I am sorry that you have not found some of the requests from Azalea to be timely. Please come back to me with any requests that have been made if you are not able to respond. We can always provide supplies on your behalf. I will ask the unit to make sure that your visits are better managed. As always I am available for any contact via my mobile or email. If I can be of any further help please don't hesitate to ask me.

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Review from J G (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has become a prison fortress since March 2020, with the payback of being Covid free. The management has been very strong in keeping Covid at bay. The downside is the mental anguish of residents in the closing years of life, deprived of those who love them most. There is no perfect solution
to this virus pandemic and full marks go to precautions taken to protect residents at Azalea.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for your review. I fully understand how difficult it is to be going through this period of time. We are working very hard to enable visits with the building of our Visitor Rooms. I know this is no replacement for the face to face visits we have all got used too and I am constantly striving to find new ways to have that interaction we all need. I am hoping to have an outside space very soon which will also support all of us when we are told not to mix indoors. I truly hope that we are not considered a prison fortress but I also understand the analogy. Like so many of our visitors, you have stood by my decisions and for that, I am so very grateful. I hope to have some more positive news for you soon re the outside area.

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Review from Helen C (Daughter of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last nine months on Poppy unit at Azalea Court. I don’t think she could have had better care anywhere else.
She was treated with respect and dignity by nurses and carers, all staff in fact. The home is well managed by the manager, supported by her staff that is efficient and hard
working. There are frequent activities and events they can take part in if they are able to.
In particular, we are very grateful to the nurse and manager of Poppy unit, who was very professional, efficient and caring throughout Mum’s stay, treating Mum with patience, respect and compassion at all times. She not only looked after mum’s health and well being but also supported us at the difficult time of mum’s passing and kept us informed.
I highly recommend this nursing home. It has a clean, pleasant environment, lovely garden and comfortable rooms. The staff is caring, hard-working and committed to their residents.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for the review that you have posted. I will make sure that the staff know about your kind words.

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Review from Stelios T (Father of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the manager of Willows is a very good manager and also all his nurses are very nice people and very caring. Full marks, 10 out of ten. Thank you all. God bless you.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for taking the time to provide a review for Azalea Court.

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Review from Annette M (Daughter of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Azalea at the end of her life, spending only a few weeks there, but it was such a contrast from the home she had come from. She was treated with respect and dignity, from Nurses and carers that truly cared. The Nurses are so professional. I feel that I was supported too. I just wish I
had moved her to Azalea much sooner. Highly recommend this 'Care Home'.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you Annette for your response and kind words.

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Review from A S (Respite Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It’s coming up to nearly six months, my brother is a resident at Willow’s Nursing home. It was a very difficult decision for us as a family to put our beloved brother, husband and a dad to relocate to a care home. After doing some research and good feedback our family are very happy with Azalea’s facilities
and cleanliness and the staff are very friendly and welcoming. The manager at Willow’s is very prompt on discussing the latest progress on the resident patient.
Although this is our first encounter with a care home, we are very pleased to let our brother become a resident at Azalea Court.
A special mention for the manager, as a family we are very thankful to you on how you gave us confidence on doubts we had as mentioned earlier. It’s always daunting for a family to put your loved one in a care home, but the way you at Willow’s, with your nursing staff, gave us the confidence and reassuring, the trust was very touching, thanks.
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Review from Simon P (Husband of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willows Unit is a dedicated High Dependancy nursing wing of Azalea Court and is run by staff who are very knowledgable and caring towards the residents.


My wife was admitted three weeks ago now, and whilst there her condition has seemed to take a decline, but the staff are very friendly, and do

their best to help her be comfortable in her final days.


Because it’s a nursing wing, there is a buzzer system to call the nurses when required, just as there would be in a hospital. Nothing is left unthought of. At times it’s felt like there’s not enough staff like there should be two nurses on duty at any one time, not one. There are 8 rooms in Willows, and sometimes more than one of the residents needs assistance at the same time. It’s very hard for one nurse to split themselves in two.


The food could be a bit better, but that’s the only downside. Maybe find a different supplier.


Other than that, Willows has been brilliant in looking after my wife, and I’d recommend it to anyone.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for the review. I will discuss with Paul the comments about staffing. it is always appreciated to have positive feedback with ideas on what we can do as well.

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Review from Jade E (Daughter-in-law of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member is being cared for by the staff at Willows, Azalea court. It's an incredible care home with great staff who are very friendly helpful and of course caring. My family member has been there for over a year now and we have always felt he is in good hands. There have been a few ups and
downs with his health in this time but the staff at the care home are always quick to respond and contact us immediately if there are any problems. I honestly couldn't recommend this care home enough and they have an excellent manager who makes sure everything is in order.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your review.

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Review from Barry C (Husband of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is a resident at The Willows, myself and all her family and friends are very happy with this nursing home. All the staff I have met are very nice and friendly the care and respect she is receiving is amazing and I have no negative comments to say about that.
The home itself is very modern and
clean, the room she has is very nice compared to all the hospital wards she has been in. Its the normal things like carpet on the floor, having a tv on the wall and furniture that makes it feel very homely, I can furnish the room to how we want which is gonna make it more homely for us all.
Overall myself and her family are very impressed and think we have made an excellent decision to choose this home.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the care and service at Azalea Court.

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Review from Philippa G (Sister-in-law of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law was admitted to Azalea Court at the end of August 2018. Immediately we were all welcomed in to the wonderful willow unit. The communication between staff and family I can not fault. She is looked after with the utmost dignity and care.
She is clean tidy and as happy as she can be
under the circumstances.
We are most fortunate to have such a wonderful, caring specialist unit so close by.
Thank you to all the staff who make this a unique place.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to place your review.

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Review from Graham G (Brother of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was admitted in August 2018. She is so well cared for, we are really delighted with all aspects of her care. Thank you to all staff of Willow Unit.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to complete the review for Azalea Court.

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Review from Susan S (Wife of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving, the staff are very friendly and supportive to me. My only criticism is the lack of any rehabilitation. Please note that my husband is peg fed so I am unable to comment on the food. He is also unable to participate in any activities and his care
is funded.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the Willows. It is important that we hear about your experience within our care.

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Review from A R (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in a good home, she seems to be thriving. Would be nice if they had calming music throughout the building.
Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for taking the time to review the care that has been received.

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Review from A L (Friend of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend stayed in The Willows. She was looked after by wonderful, caring staff and management. All were so helpful in every way.


I would recommend this place in Enfield to anyone who has family or friends in need of first-class care.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your review. As a company, we appreciate the time you have taken to tell us about your experience of the level of service given at The Willow Unit.

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Review from Ann S (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
I feel it necessary to formally write to you in regards to my dad's care (lack of), whilst in your nursing home.


My dad was transferred to your care on Wednesday 25th April after being diagnosed with terminal cancer.


Our family were assured by continuing health care that this home was able to

provide adequate care to someone that was coming to end of life. In my opinion, your staff are lacking basic skills to care for patients with a terminal illness.


Throughout my dad's stay at your home, my concerns were raised with staff. On some occasions, I did feel that the home did feel like it was slightly understaffed.


I think it is extremely sad that someone coming to end of life is not cared for appropriately. Although the staff in most part were kind, it felt they were lacking skills to manage patients with my dad's condition.


I have sent an email directly to the home, have received no response so thought I should put information here.

Reply from Julie Nash, Head of Operations at Azalea Court

Thank you for your feedback. I am sorry that you feel that you have not received a good service from Azalea Court. I have asked for a copy of your email along with the holding letter sent out and the final response. I will be in contact with you once I have reviewed these details. Please accept my condolences and I assure you that I will be looking into your father's case and care.

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Review from Seema R (Niece of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was given only two weeks to live when he was taken into the care home. This was in January 2018 and since then he has gone from strength to strength. The Manager and his team give my uncle such good care and emotional support. They are always on hand to answer questions and to give us updates
on my uncle's health and care plan. They are proactive and think ahead in terms of linking in specialist care so my uncle's needs are met. We have been amazed at the care and attention we all see my uncle is getting.
Reply from Julie Burton, Head of Operations at Azalea Court

Thank you for completing your review. The positive and rewarding work carried out by the staff at Azalea Court is given greater meaning when they receive feedback like yours. Thank you.

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Review from Christine C (Daughter of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was only living in Azalea Court for eight days before she passed away, but in that short space of time, she was treated with kindness and dignity. All members of staff explained to Mum what they were doing, even though at times she wasn't in a position to understand - but it was important to us,
her family to witness it.
Having spent the previous two weeks in hospital where staff just didn't have time to attend to Mum at times, I promised her that she would be staying somewhere where she would be looked after, and Azalea Court definitely provided that care. I would highly recommend Azalea Court , I only wish that Mum had been able to move there earlier in her final weeks.
Reply from Julie Burton, Head of Operation at Azalea Court

Thank you for the kind words your review will be shared with the staff at the home.

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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Azalea Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for Azalea Court is calculated as follows: ( (134 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 198 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Azalea Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Julie

Julie Burton

Job Title: Head of Operations Joined: 2003

To provide a full business support to Twinglobe Care Limited.

No image found

Marnie Reed

Job Title: General Manager Joined: 2020

Marnie Reed comes to Azalea Court with Many years of experience. Having worked previously in the Deputy role and Quality Assurance with Azalea Court. Marnie brings the continuity of knowledge to ensure the vision of the home continues.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Azalea Court to verify any information. View our terms and conditions. Azalea Court has an Enhanced Service - more info.