Azalea Court

Excellent care home. They look after my husband really well. We are happy with the support he gets. The staff are caring and kind. They are always available if we need to talk about my husband. Thank you.

Fantastic care home, very clean, service fantastic and the staff are very caring and patient and family members are always involved in everything, so happy our dad is in such a lovely place we can rest knowing he is being well cared for and is safe.

Some requests take some time to be actioned.

Azalea Court seemed clean and functional. Management were very good and the carers worked hard with the workloads they had. The receptionist was always very lovely, professional and welcoming. Parking was great.

My daughter is in Azalea Court care home and she is very well looked after with the tasks that she can’t carry out. She is always spoken to with respect and friendliness. Her room is well-maintained and cleaned regularly.

Whenever I visit I can always sense a good vibe and walk away happy that Mum is in a good place.

We know he’s in safe hands and that’s very reassuring for me and family.

The nursing care is excellent. He has challenging health issues, but they are looked after and improving.

Compassionate care and a supportive place for our loved one at an extremely difficult and upsetting time. Clean, homely and caring environment. Cannot fault any aspects of the time that he spent here. Was a relief after coming from a hospital environment to see him made comfortable and cared about. Thank you all.

Thank you very much.

Daily activities and encouraged to participate, shows, singalongs and therapy pets go in to entertain residents.

We never want to put our loved ones in a home but for my dad, I felt his safety and health were in danger at home. Having experienced another home with my Nan, I can honestly say Azalea Court is much better than most. Staff are friendly, many activities go on every day and I feel they know my dad very well. I can visit when I want (some restrictions during the height of the pandemic) and take him out when I can. There are family events and opportunities to express our views. I would recommend this home to anyone looking for a safe and caring home.

I can never find the staff I need to talk to when I am at the home. I am not being informed of changes in my mother's medication. I am not notified of meetings or activities. I asked this week for my Mum to be seen for her Birthday out of her room. I gave over a week's notice and even called the day before but this was not done. Parking is awful. White lines are needed for the parking bays so people who cannot park will be able to see the lines!

Whenever I visit my aunt, she is always well presented, clean, and comfortable. She has her hair done regularly. Her room is always clean, warm, and tidy. All the staff are very friendly and caring. Any medical issues are addressed very quickly. The staff are always happy to spend time with me to discuss any issues or just general progress.

The care home has become a prison fortress since March 2020, with the payback of being Covid free. The management has been very strong in keeping Covid at bay. The downside is the mental anguish of residents in the closing years of life, deprived of those who love them most. There is no perfect solution to this virus pandemic and full marks go to precautions taken to protect residents at Azalea.

I highly recommend this nursing home. It has a clean, pleasant environment, lovely garden and comfortable rooms. The staff is caring, hard-working and committed to their residents.

I find that the manager of Willows is a very good manager and also all his nurses are very nice people and very caring. Full marks, 10 out of ten. Thank you all. God bless you.

My mum came to Azalea at the end of her life, spending only a few weeks there, but it was such a contrast from the home she had come from. She was treated with respect and dignity, from Nurses and carers that truly cared. The Nurses are so professional. I feel that I was supported too. I just wish I had moved her to Azalea much sooner. Highly recommend this 'Care Home'.

A special mention for the manager, as a family we are very thankful to you on how you gave us confidence on doubts we had as mentioned earlier. It’s always daunting for a family to put your loved one in a care home, but the way you at Willow’s, with your nursing staff, gave us the confidence and reassuring, the trust was very touching, thanks.

Willows Unit is a dedicated High Dependancy nursing wing of Azalea Court and is run by staff who are very knowledgable and caring towards the residents.

My wife was admitted three weeks ago now, and whilst there her condition has seemed to take a decline, but the staff are very friendly, and do their best to help her be comfortable in her final days.

Because it’s a nursing wing, there is a buzzer system to call the nurses when required, just as there would be in a hospital. Nothing is left unthought of. At times it’s felt like there’s not enough staff like there should be two nurses on duty at any one time, not one. There are 8 rooms in Willows, and sometimes more than one of the residents needs assistance at the same time. It’s very hard for one nurse to split themselves in two.

The food could be a bit better, but that’s the only downside. Maybe find a different supplier.

Other than that, Willows has been brilliant in looking after my wife, and I’d recommend it to anyone.