Azalea Court

My family member is being cared for by the staff at Willows, Azalea court. It's an incredible care home with great staff who are very friendly helpful and of course caring. My family member has been there for over a year now and we have always felt he is in good hands. There have been a few ups and downs with his health in this time but the staff at the care home are always quick to respond and contact us immediately if there are any problems. I honestly couldn't recommend this care home enough and they have an excellent manager who makes sure everything is in order.

Overall myself and her family are very impressed and think we have made an excellent decision to choose this home.

Thank you to all the staff who make this a unique place.

My sister was admitted in August 2018. She is so well cared for, we are really delighted with all aspects of her care. Thank you to all staff of Willow Unit.

I am very happy with the care my husband is receiving, the staff are very friendly and supportive to me. My only criticism is the lack of any rehabilitation. Please note that my husband is peg fed so I am unable to comment on the food. He is also unable to participate in any activities and his care is funded.

My mother is in a good home, she seems to be thriving. Would be nice if they had calming music throughout the building.

My friend stayed in The Willows. She was looked after by wonderful, caring staff and management. All were so helpful in every way.

I would recommend this place in Enfield to anyone who has family or friends in need of first-class care.

I feel it necessary to formally write to you in regards to my dad's care (lack of), whilst in your nursing home.

My dad was transferred to your care on Wednesday 25th April after being diagnosed with terminal cancer.

Our family were assured by continuing health care that this home was able to provide adequate care to someone that was coming to end of life. In my opinion, your staff are lacking basic skills to care for patients with a terminal illness.

Throughout my dad's stay at your home, my concerns were raised with staff. On some occasions, I did feel that the home did feel like it was slightly understaffed.

I think it is extremely sad that someone coming to end of life is not cared for appropriately. Although the staff in most part were kind, it felt they were lacking skills to manage patients with my dad's condition.

I have sent an email directly to the home, have received no response so thought I should put information here.

My uncle was given only two weeks to live when he was taken into the care home. This was in January 2018 and since then he has gone from strength to strength. The Manager and his team give my uncle such good care and emotional support. They are always on hand to answer questions and to give us updates on my uncle's health and care plan. They are proactive and think ahead in terms of linking in specialist care so my uncle's needs are met. We have been amazed at the care and attention we all see my uncle is getting.

Having spent the previous two weeks in hospital where staff just didn't have time to attend to Mum at times, I promised her that she would be staying somewhere where she would be looked after, and Azalea Court definitely provided that care. I would highly recommend Azalea Court , I only wish that Mum had been able to move there earlier in her final weeks.

Cannot thank home staff enough without their care Aunty would not be here.

Staff are friendly and welcoming. I have noticed that sometimes things asked for by my relative e.g. Drinking water, are sometimes forgotten and maintenance issues are not always dealt with, with any urgency e.g. Broken call button, dripping taps. He doesn't attend any activities, so I can't comment on those. The food is fab!

Azalea Court is very clean at all times of the day. Carers, nurses and management are always polite and friendly. Because I have been coming every day for nearly 4 years, most of the staff and nurses are on first name terms and call me by my name which is very nice and not clinical.

My father has been a resident at Azalea Court since September 2017. There were a few initial problems in terms of adjustment, for both my father and my mother, who visits every day; examples were a language and understanding challenge, behavioural challenges and medication. These issues have all been resolved and as a family, we all feel more settled and happy that my Dad has settled well too.

Azalea Court is a very modern and nice care home. Staff are experienced, caring and friendly. The atmosphere is good. I would highly recommend Azalea Court.

Care is sympathetic to my friend's condition, allowing him the choices he deserves and is offered this period of palliative care. He is encouraged (successfully) to eat well, which previously he did not, he is also pain-free in spite of his medical condition. All staff are approachable for any queries or requests for advice.

The staff who look after my mum do a fantastic job. They keep me informed by phone or email if I'm not in visiting mum.

It has declined steeply for 2 years, most noticeably the lack of staff retention/engagement. In April '16 I was told my aunt wasn't eating and I should tell her to eat, also that she was sleeping on the floor. I found her passed out on the floor alone in her room. Refusing food is a symptom of end stage dementia. This home claims to specialise in Dementia care however the staff there didn't recognise this. My aunt had been passing out on a regular basis but rather than contacting a GP or sending her to hospital they carried on as normal.

My aunt was in hospital from May until September when she died. During this time no-one from the home contacted me or the hospital to see how she was, although she'd been resident for over 4 years. (They still invoiced though). When I collected her belongings her new clothes were missing. I wrote to the manager about this and my concerns following staff's failure to recognise and act on dementia symptoms. I never received any reply.

I found each and every staff member from the Manager, the nurses, the day staff, all exceptional. My father was looked after with dignity and care, nothing was too much trouble for any member of the staff. The Home makes a great effort to ensure that you feel as you are visiting your loved one at home. The overall standard of care was far more than I expected and I would not hesitate in recommending Azalea Court.

Resident records and doctor available on request.