Azalea Court

58-62 Abbey Road, Bush Hill Park, Enfield EN1 2QN
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9.7 62 Reviews
  • Azalea Court, Enfield
Azalea Court is situated in the pleasant surroundings of Bush Hill Park in Enfield with amenities close by.

The home was purpose built in 2010 and was designed to provide the highest standard of comfort and care.

There are 83 single en-suite bedrooms across three floors and two buildings.

Facilities include:

Lounges
Dining rooms
Café/Bistro
Activity centre
Cinema room
Hair salon/Nail Bar
Dietician/Nutritionist
Relaxation Areas
Physiotherapy
External large garden with easy access to all areas with trees and shrubs, patio with seating and shade

Azalea Court is known for its excellent levels of high dependency care and personalisation. It is a forward thinking home always looking at how to best improve the quality of the care that is delivered to the people who trust the team with their lives.

The team are trained to meet your needs and to enable you to live well whilst you stay at the home.

Awards:
Gold Standard Framework for End of life Care
Dementia Accreditation
Training and Development centre
Show Azalea Court on the Map

Care Provided by Azalea Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2300
  • Self-Funded Residential Dementia Care: from £2300
  • Self-Funded Nursing Care: from £2300
  • Self-Funded Nursing Dementia Care: from £2300

Fees Commence at £2,300 per week and rise according to assessment for our Nursing and Dementia Nursing residents.


Fees Commence at £3,750 per week and rising for our complex care residents.


Please contact our administrator for further details
Camille Banaag
Business Administrator

These prices are only a guideline, please contact Azalea Court to find out the exact price for your requirements.

Contact Azalea Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Azalea Court to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Twinglobe Care Ltd
  • Privately Owned

Person in Charge

  • Marnie Reed (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • Visiting is arranged through reception at Azalea Court

Parking

  • Parking is available on site

Azalea Court Reviews (62)

9.7

Azalea Court has a Review Score of 9.7 (9.683) out of 10, based on 16 reviews in the last 2 years.
Over all time Azalea Court has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Azalea Court
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Total of 62, showing 41-60
Review from Susan S (Wife of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband is receiving, the staff are very friendly and supportive to me. My only criticism is the lack of any rehabilitation. Please note that my husband is peg fed so I am unable to comment on the food. He is also unable to participate in any activities and his care
is funded.
Reply from Julie Nash, Head of Operations at Azalea Court
Thank you for taking the time to review the Willows. It is important that we hear about your experience within our care.
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Review from A R (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in a good home, she seems to be thriving. Would be nice if they had calming music throughout the building.
Reply from Julie Nash, Head of Operations at Azalea Court
Thank you for taking the time to review the care that has been received.
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Review from A L (Friend of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend stayed in The Willows. She was looked after by wonderful, caring staff and management. All were so helpful in every way.


I would recommend this place in Enfield to anyone who has family or friends in need of first-class care.

Reply from Julie Nash, Head of Operations at Azalea Court
Thank you for your review. As a company, we appreciate the time you have taken to tell us about your experience of the level of service given at The Willow Unit.
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Review from Ann S (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
I feel it necessary to formally write to you in regards to my dad's care (lack of), whilst in your nursing home.


My dad was transferred to your care on Wednesday 25th April after being diagnosed with terminal cancer.


Our family were assured by continuing health care that this home was able to

provide adequate care to someone that was coming to end of life. In my opinion, your staff are lacking basic skills to care for patients with a terminal illness.


Throughout my dad's stay at your home, my concerns were raised with staff. On some occasions, I did feel that the home did feel like it was slightly understaffed.


I think it is extremely sad that someone coming to end of life is not cared for appropriately. Although the staff in most part were kind, it felt they were lacking skills to manage patients with my dad's condition.


I have sent an email directly to the home, have received no response so thought I should put information here.

Reply from Julie Nash, Head of Operations at Azalea Court
Thank you for your feedback. I am sorry that you feel that you have not received a good service from Azalea Court. I have asked for a copy of your email along with the holding letter sent out and the…read more
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Review from Seema R (Niece of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was given only two weeks to live when he was taken into the care home. This was in January 2018 and since then he has gone from strength to strength. The Manager and his team give my uncle such good care and emotional support. They are always on hand to answer questions and to give us updates
on my uncle's health and care plan. They are proactive and think ahead in terms of linking in specialist care so my uncle's needs are met. We have been amazed at the care and attention we all see my uncle is getting.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for completing your review. The positive and rewarding work carried out by the staff at Azalea Court is given greater meaning when they receive feedback like yours. Thank you.
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Review from Christine C (Daughter of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was only living in Azalea Court for eight days before she passed away, but in that short space of time, she was treated with kindness and dignity. All members of staff explained to Mum what they were doing, even though at times she wasn't in a position to understand - but it was important to us,
her family to witness it.
Having spent the previous two weeks in hospital where staff just didn't have time to attend to Mum at times, I promised her that she would be staying somewhere where she would be looked after, and Azalea Court definitely provided that care. I would highly recommend Azalea Court , I only wish that Mum had been able to move there earlier in her final weeks.
Reply from Julie Burton, Head of Operation at Azalea Court
Thank you for the kind words your review will be shared with the staff at the home.
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Review from P D (Nephew of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank home staff enough without their care Aunty would not be here.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your review. It is important that we hear how people feel about their experience at Azalea Court.
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Review from J H (Niece of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming. I have noticed that sometimes things asked for by my relative e.g. Drinking water, are sometimes forgotten and maintenance issues are not always dealt with, with any urgency e.g. Broken call button, dripping taps. He doesn't attend any activities, so I can't comment
on those. The food is fab!
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your review of Azalea Court. I will review the items you have raised and look forward to us doing better in the future. Kind regards
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Review from Maureen H (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Azalea Court is very clean at all times of the day. Carers, nurses and management are always polite and friendly. Because I have been coming every day for nearly 4 years, most of the staff and nurses are on first name terms and call me by my name which is very nice and not clinical.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your response and the positive feedback. We will be sure to pass this to the homes team.
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Review from Maria S (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Azalea Court since September 2017. There were a few initial problems in terms of adjustment, for both my father and my mother, who visits every day; examples were a language and understanding challenge, behavioural challenges and medication. These issues have all been
resolved and as a family, we all feel more settled and happy that my Dad has settled well too.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your review. It is important to the company to know how people feel about the service we deliver and I would like to thank you for your supporting words.
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Review from D L (Son of Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Azalea Court is a very modern and nice care home. Staff are experienced, caring and friendly. The atmosphere is good. I would highly recommend Azalea Court.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your review. As a company we appreciate that you have taken the time to give this feedback. It is important to the staff at Azalea Court to see how they can make a difference in the work…read more
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Review from Roger H (Friend of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is sympathetic to my friend's condition, allowing him the choices he deserves and is offered this period of palliative care. He is encouraged (successfully) to eat well, which previously he did not, he is also pain-free in spite of his medical condition. All staff are approachable for any queries
or requests for advice.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for the review. As a company we strive to ensure that life at the home is positive experience and I am thankful that this has been the case for your friend.
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Review from Harry W (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff who look after my mum do a fantastic job. They keep me informed by phone or email if I'm not in visiting mum.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you, Harry, for your review.
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Review from Emma S (Niece of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
It has declined steeply for 2 years, most noticeably the lack of staff retention/engagement. In April '16 I was told my aunt wasn't eating and I should tell her to eat, also that she was sleeping on the floor. I found her passed out on the floor alone in her room. Refusing food is a symptom of end stage
dementia. This home claims to specialise in Dementia care however the staff there didn't recognise this. My aunt had been passing out on a regular basis but rather than contacting a GP or sending her to hospital they carried on as normal.


My aunt was in hospital from May until September when she died. During this time no-one from the home contacted me or the hospital to see how she was, although she'd been resident for over 4 years. (They still invoiced though). When I collected her belongings her new clothes were missing. I wrote to the manager about this and my concerns following staff's failure to recognise and act on dementia symptoms. I never received any reply.

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Review from Pat H (Daughter of Resident) published on 13 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found each and every staff member from the Manager, the nurses, the day staff, all exceptional. My father was looked after with dignity and care, nothing was too much trouble for any member of the staff. The Home makes a great effort to ensure that you feel as you are visiting your loved one at
home. The overall standard of care was far more than I expected and I would not hesitate in recommending Azalea Court.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for the review. The comments made have been passed to the staff and management at Azalea Court.
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Review from Albert L (Husband of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Placement from October 2016. Staff and management are friendly and approachable. The home is very pleasant, rooms are comfortable.
The food is well presented and cooked. Laundry is good and activities suitable. Privacy is respected. Fire alarm is tested regularly.
Resident records and doctor available
on request.
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Review from Tricia (Daughter of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Azalea Court for everything they do for my mum. You all have a laugh and a joke with her, that puts a smile on her face, she thinks you are all her friends and that's nice to see. You treat her with respect and do the best you can with her. A huge thanks to all the
staff on the poppy ward, you are the best. Keep up the good work. :)
Reply from Julie burton, Head of Operations at Azalea Court
Thank you for your review it is good to read such positive feedback.
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Review from Kathy (Daughter of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Azalea Court for six months, the staff male and female have been on top for their care and kindness. Me, as her daughter, cannot praise them enough.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for your review. It is very important to us to hear about people's experiences.
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Review from Pam L (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Azalea Court was very welcoming when we arrived, and although my mum was only there for 1 week I was so happy with the care and support that me and my family received.
The manager at Azalea Court came to assess mum in hospital and I just felt confident straight away - the manager continued to support
during and after my mother's death.


Although she has now gone I feel her last week of life spent there could not have been better. I felt Azalea Court was 'the' best care that I could have found for my mum.

Reply from Julie Burton, Head of Operations at Azalea Court
Thank you for the kind review. Your comments will be passed to the team at Azalea Court. Kind Regards Julie Burton
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Review from Maxine C (Daughter of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful to the staff at Azalea Court for the way they looked after my father. The end of life care that my father received was 'second to none'. My father was treated with the utmost dignity at all times and the home is spotlessly clean.
Sadly my father passed away after only ten days but
I will always be grateful to the staff and their dedication to my father.
Reply from Julie Burton, Head of Operations at Azalea Court
Thank you Maxine for the kind words. I will pass them to the staff at the home.
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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Azalea Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for Azalea Court is calculated as follows: ( (137 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 185 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.964 Points relating to the number of positive Reviews for Azalea Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 16 Positive Reviews ÷ 16.6 = 0.964
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 Dec 2025

General Nursing and Complex Care

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Awards / Recognitions (0)

Meet the Team (2)

Julie

Julie Burton

Job Title: Head of Operations Joined: 2003

To provide a full business support to Twinglobe Care Limited.

No image found

Marnie Reed

Job Title: General Manager Joined: 2020

Marnie Reed comes to Azalea Court with Many years of experience. Having worked previously in the Deputy role and Quality Assurance with Azalea Court. Marnie brings the continuity of knowledge to ensure the vision of the home continues.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Azalea Court to verify any information. View our terms and conditions. Azalea Court has an Enhanced Service - more info.