191 High Street, Sawston, Cambridge CB22 3HJ
Orchard House is a thirty-five capacity accommodation, offering a team of caring staff to help people with care needs reach a standard of living in which they feel satisfied, while having personal care needs accounted for.
A good social atmosphere is crucial to the service, with occupants encouraged to pursue personal interests and experience new activities, as well as nutritional meals and reminiscence therapy.
The care provider has an excellent reputation within the care sector and with regulators, with any business profits reinvested for the benefit of the customer.
Group: Sanctuary Care Ltd
Person in charge: Tina Jones (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 35
Rooms with ensuite WC: 6
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Orchard House Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Orchard House Residential Care Home has a Review Score of 7.5 (7.476)
The Review Score of 7.5 (maximum of 10) for Orchard House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Orchard House Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Orchard House Residential Care Home is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.143 Points relating to the number of positive Reviews for Orchard House Residential Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Orchard House Residential Care Home?
Reviewer Connection to Orchard House Residential Care Home
Submitted from a Postal Card by Gillian S on Monday 9 January 2017. Relates to December 2016.
Since my mother moved to Orchard House Residential Care Home in June 2015 she has been treated with kindness and respect with regard to all aspects of her care. She is very content with the quality of care she receives, her lovely room and excellent food that the home provides. The staff are kind and caring and my contact with them is always positive. As a relative, I have been kept fully informed regarding my mother's care at all times.
How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Orchard House Residential Care Home