Orchard House Residential Care Home

191 High Street, Sawston, Cambridge CB22 3HJ

Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire
Orchard House Residential Care Home, Cambridge, Cambridgeshire

Orchard House is a thirty-five capacity accommodation, offering a team of caring staff to help people with care needs reach a standard of living in which they feel satisfied, while having personal care needs accounted for.

A good social atmosphere is crucial to the service, with occupants encouraged to pursue personal interests and experience new activities, as well as nutritional meals and reminiscence therapy.

The care provider has an excellent reputation within the care sector and with regulators, with any business profits reinvested for the benefit of the customer.

Group: Sanctuary Care Ltd

Person in charge: Tina Jones (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 35

Rooms with ensuite WC: 6

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Orchard House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Orchard House Residential Care Home has a Review Score of 9.3 (9.326)

The Review Score of 9.3 (maximum of 10) for Orchard House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Orchard House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.326 for Orchard House Residential Care Home is calculated as follows: ( (38 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 95 Ratings = 4.326

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Orchard House Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard House Residential Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard House Residential Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    1

Orchard House is staffed by people who care. There are areas for improvement but in the main it is good. The place could do with a really good makeover, Sadly budgets do not allow for this so any improvements made eg new floors laid are all of a satisfactory standard rather than excellent.
Cleanliness is always an ongoing issue as residents regularly drop food or have “accidents”. This is not always immediately dealt with due to demands on care staff who really don’t have time to carry out domestic tasks.
However, my Mother is well cared for and that is the most important thing.

How likely would you be to recommend Orchard House Residential Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I have found the staff to be caring, sympathetic and helpful.
Dealing with elderly people who have dementia is very difficult and I feel all the carers treat the residents with respect.

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have great confidence in Orchard House as an excellent provider of care for someone suffering from advanced dementia.
My mother is well cared for and although her cognitive awareness seems low, she is kept warm and comfortable and I believe is treated with kindness. I am always contacted immediately if my mother is unwell or has suffered a fall and considering her age and dementia, she is in a good state of health, which is entirely due to the care she receives at the home.
I frequently find myself too depressed or stressed to visit her and yet the staff seem non-judgmental about this, which is a great comfort to me. I know she is in safe hands. I think that the fact that the staff turnover seems to be fairly low says a lot about the way in which the home is run. Thank you, Orchard House!

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the home and the staff are very good. My mum has been with you for over 2 years and is very happy.

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would highly recommend Orchard House. My mother has lived there for the last four years and has been well looked after and received excellent care from the staff.

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very impressed with the kindness and thoughtfulness of all staff at Orchard House. The atmosphere is that of a home rather than a "Care Home".

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kindness is at the core of values for this outstanding care home, and it is reality. A vision statement that is followed through. Mum was here for just six weeks, with rapidly changing care needs. She was in Orchard House and the staff were simply outstanding in their care of mum. In addition, the support to us as family members was good.
It is a small home and so very personal. Mum's room was lovely and all members of staff made her life as best they could, cleaners, caretaker, care staff and managers.

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother moved to Orchard House Residential Care Home in June 2015 she has been treated with kindness and respect with regard to all aspects of her care. She is very content with the quality of care she receives, her lovely room and excellent food that the home provides. The staff are kind and caring and my contact with them is always positive. As a relative, I have been kept fully informed regarding my mother's care at all times.

How likely would you be to recommend Orchard House Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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