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Orchard House Residential Care Home

191 High Street, Sawston, Cambridge, Cambridgeshire CB22 3HJ
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I have great confidence in Orchard HousePenelope D(Daughter of Resident/Service User)
Orchard House Residential Care Home, Cambridge
I know she is in safe handsPenelope D(Daughter of Resident/Service User)
Orchard House Residential Care Home, Cambridge
Very impressed with the kindness and thoughtfulness of all staffRose H(Daughter of Resident/Service User)
Orchard House Residential Care Home, Cambridge

With a devoted manager who has been at Orchard House for over 20 years, and many team members having worked there for more than a decade, the home exudes a warm, family feel from the moment you walk through the door.

Providing residential and dementia care, the team also offers respite care breaks that can be booked in advance—ideal for carers who need to plan a short break, knowing their loved...  

Care Provided by Orchard House Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,333From £1,333

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1333 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Orchard House Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tina Jones(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (35)
  • Single Rooms with ensuite Wet Room (6)

Orchard House Residential Care Home Reviews (58)

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9.8

Orchard House Residential Care Home has a Review Score of 9.8 (9.755) out of 10, based on 21 reviews in the last 2 years. Over all time Orchard House Residential Care Home has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from Ros S (Niece of Resident) published on 9 August 2024 Submitted via Website
Overall Experience

My 91-year-old uncle went to Orchard House for two weeks of respite in March and is still there! He is very well looked after. The food is very good. The staff are friendly, kind and helpful and nothing is too much trouble. We are very happy with my uncle's care and would recommend Orchard House without hesitation.

Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care Home

Thank you for sharing your uncle's experience at Orchard House. We're delighted to hear that he's received such excellent care during his extended stay. Your kind words about our staff, food, and overall care mean a lot to us and we appreciate your recommendation.

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Review from Lesley F (Daughter of Resident) published on 19 January 2024 Submitted via Website
Overall Experience

I have found the staff all very caring, understanding and very patient. Very good medical attention when needed. The room is always clean. My mother is always washed and bath regularly. The lady in administration is always so helpful if you have any questions. Always - the rest of the staff never found it too much trouble if you ask them for anything. The only that I think is needed is all the rooms need updating with their own toilet suite - my mother has to use a commode in her room because she can't see or hear properly to find the toilet, yes, the carer would take her if she calls them. She is 101 years old and still likes a little independence. Own toilets and a little sink would be great in all rooms. Not possible in the room my mum is in far too small.

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Review from Keith S (Son of Resident) published on 21 November 2023 Submitted via Website
Overall Experience

A very stable care environment, focussed on the comfort, health and wellbeing of residents. Regular activities, tasty meals and a nice cup of tea are all great features. Always tidy, with plenty of genuinely caring staff and a real buzz about the place in the daytime. Always kept informed, Mum is happy and I have peace of mind.

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Review from Charles E (Brother of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

I am really grateful to those who helped me find a care home for my sister 18 months ago!

After a serious fall, and time in hospital, it was no longer considered safe for her to live alone and the staff and facilities at Orchard House Residential Care Home have provided all the care she now needs in her late 80s.

My monthly visits involve a round trip of more than 200 miles - so I am particularly grateful that she is happy in a residential care facility that I have confidence in and that allows me to live without constantly worrying about my sister and her needs!

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Review from C B (Daughter of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

My mother has been at Orchard House Residential Care Home since August 2020. All the staff I meet while visiting seem very caring, friendly and patient and, although my mother has dementia (and therefore doesn't remember much), she often says that the staff are all very nice and she is well looked after. The home is clean and the food looks good. As much as her condition allows, my mother seems to be comfortable and happy living at Orchard House.

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Review from Colin R (Husband of Resident) published on 9 November 2023 Submitted via Website
Overall Experience

My wife has been there for only just over a month, but my first impressions are very favourable, particularly when compared to her previous situation. I find the caring staff very friendly and cooperative.

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Review from Lawrence F (Nephew of Resident) published on 9 November 2023 Submitted via Website
Overall Experience
Very happy with the service Orchard House provides for my uncle.
The staff are very helpful and keep me up to date on his care needs and general health.

The home has a very nice atmosphere and always seems to cater for all needs with special events, and alike, to keep residents occupied.

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Review from Peter W (Son of Resident) published on 11 January 2023 Submitted via Website
Overall Experience
Orchard House is an excellent care home with friendly and professional staff, which gives me peace of mind knowing that my elderly mother is well cared for.

I would highly recommend this care home to anyone looking for residential care.

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Review from Allison S (Daughter-in-law of Resident) published on 11 January 2023 Submitted via Website
Overall Experience

My mother-in-law has been a resident since May 2022. She is extremely well looked after and seems very happy being there. She joins in with so many activities, but unfortunately, due to her dementia, she doesn't remember any of them afterwards. However, the most important thing for us is that she is enjoying life. The staff take very good care of her, and we have no worries at all about her being here.

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Review from C L (Daughter of Resident) published on 10 January 2023 Submitted via Website
Overall Experience
All the staff at Orchard House are very friendly and caring towards my father, who has been at the care home since the end of November 2022.
He has been made very welcome and cared for extremely well.

The carers and staff have also been very friendly towards myself and my family and are happy to answer any questions we may have.

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Review from Rosemary F (Resident / Service User) published on 20 December 2022 Submitted via Postal Card
Overall Experience

I have been a resident since May 2022 and have received an extremely high standard of care in every aspect. The food is very good, especially cakes and puddings. Nothing is too much trouble for the hard-working staff who are always pleasant and polite. The standard of cleanliness is very high and maintenance problems are dealt with promptly. I am very happy here and feel valued.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you so much for such a wonderful review for Orchard House. Our team will be thrilled to hear your kind words about them. Best wishes, Fae

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Review from Jackie T (Friend of Resident) published on 10 December 2021 Submitted via Website
Overall Experience

Very friendly staff and very clean and easy to park and the rooms are nice and clean. The staff are always there if you need them when they're on duty and I’m always informed if there a problem. I can always phone up about my friend to find how they are.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for taking the time to review our home and for your kind words about our team. It is so appreciated. Best wishes.

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Review from Gillian R (Daughter of Resident) published on 18 November 2021 Submitted via Website
Overall Experience
During the difficult period of adjustment to covid-19 I had the comfort of knowing my father was safe and well looked after by a very caring team. Since things have become more normal he has been encouraged to take up walking around to the park and going down to the garden. He has received a great deal of support in this and it has made a huge difference to his mental health.
It has been clear that all members of staff really make the effort to make life comfortable and homely by paying attention to the small things that make such a difference to the residents. My father is very happy happy and frequently acknowledges how fortunate he is to have such a lovely team looking after him.

I have always felt welcome and found everyone open and helpful. It has been such a relief to know he is happy and safe. All staff do their best to make sure feels it is his home and how he would like it to be.

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Review from Denise N (Daughter-in-law of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Mother-in-law is treated with kindness, patience and dignity appropriate to her 100-plus years. She respects the staff and speaks highly of them. This is a perfect recommendation for the home.

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Review from Gillian C (Wife of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

On visiting my husband, I find the staff to be very kind and helpful and very pleasant to talk to. My husband seems to be very happy in Orchard House.

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Review from Margaret P (Wife of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

My husband has been a resident at Orchard House for five and a half years, and during that time, has been very well cared for and treated with kindness and patience. I am very satisfied with his care.

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Review from John N (Son-in-law of Resident) published on 15 February 2021 Submitted via Website
Overall Experience
I have no major complaints about the level of care my father-in-law received, however, my wife was extremely upset by the attitude of the organisation when he sadly passed away.
When my wife advised the home of Dad's passing, there were the usual “sorry to hear that” comments, swiftly followed up by you will need to clear his belongings in three days.
I realise there are procedures regarding contracts to follow and so be it.
What really upset my wife was the lack of follow up, no phone call from the manager or anyone else expressing condolences and not even a sympathy card.

But there we are at the end of the day it’s just another business.

Reply from Tina Jones, Home Manager at Orchard House Residential Care Home

Thank you for taking the time to complete a review for Orchard House and we are pleased that you were satisfied with the care provided. We are sorry that your experience at the end of your family's involvement with Orchard House was not a positive one. The team endeavours to support families when...  

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Review from S H (Wife of Resident) published on 27 January 2021 Submitted via Postal Card
Overall Experience

Although I am satisfied with the care given to my husband, the conditions are cramped and he is unable to sit by the window in his bedroom.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for your kind words about our care. Unfortunately, when our residents need specialist equipment to assist their mobility we may need to re-arrange their room to ensure safe access and assistance. And this may mean they are not able to sit in an armchair by their window but can receive...  

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Review from Danielle M (Daughter of Resident) published on 9 December 2020 Submitted via Website
Overall Experience
The staff at Orchard House went above and beyond to make sure my Mum was well cared for. When Mum had to go to hospital because of a fall, a member of staff went with her so she wasn’t on her own. Always very friendly and compassionate, would recommend this home to anyone.

Thank you all at Orchard House, we shall miss you.

Reply from Fae Doherty, Senior Marketing Officer at Orchard House Residential Care Home

Thank you for such kind words about our home and team; it is so appreciated. Best wishes, Fae

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Review from Susan F (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card
Overall Experience

My mother has been in Orchard House since the end of September this year. It has not been possible to see her room because of Covid19, so I cannot comment on the state of things inside. But I can say that the staff have all been lovely and welcoming and have left me well informed about how my mother is. They seem very patient and kind and have given her back her dignity after a long stay in hospital.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Orchard House Residential Care Home.

Meet the Team (3)

Tina Jones
Tina JonesJob Title:Home ManagerJoined: 2005
I joined Orchard House in 2005 to gain experience after completing my Psychology BSc (Hons) degree. However, I quickly fell in love with the home, its residents, and our incredible team. What was meant to be temporary turned into a fulfilling career.
Over the years, I’ve grown through various roles, deepening my passion for person-centred care. In 2011, I became Home Manager leading our dedicated team with
compassion and commitment.
At Orchard House, we’re more than just a care home. We provide exceptional care
while enriching residents’ lives, creating a warm, homely environment with a team
that feels like family.
Many of our staff have been with us for years, fostering a sense of stability and belonging for both residents and colleagues.
I am passionate about ensuring that Orchard House remains a place where we

support residents to feel valued, safe and truly at home.

Megan Baker
Megan BakerJob Title:Team LeaderJoined: 2015

Enjoys time with residents, enjoy listening to the stories of what they did for work and talking about their lives.

Rebecca Balls
Rebecca BallsJob Title:Team LeaderJoined: 2016

I love looking after our residents, chatting with them and making them happy comfortable and safe.

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