The Orangery Nursing Home

157 Englishcombe Lane, Bath BA2 2EL
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8.7 35 Reviews
  • The Orangery Nursing Home, Bath
The Orangery Nursing Home is based within a striking building which was a former coaching inn. It is located in Bath and enjoys spectacular views from the first floor and sun deck that overlooks the ground's orangery.

There is the Azalea Wing for general nursing and the Gardenia Wing for dementia nursing. This division of care enables staff to focus on the appropriate type of care for each individual.

The home is part of Cedar Care Homes, a provider that is well respected in the Bath and Bristol area for its high standards of care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

These prices are only a guideline, please contact The Orangery Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Naita-Mirabela Nedea (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

The Orangery Nursing Home Reviews (35)

Total of 35, showing 21-35
8.7

The Orangery Nursing Home has a Review Score of 8.7 (8.748) out of 10, based on 8 reviews in the last 2 years. Over all time The Orangery Nursing Home has 35 reviews.

Overall Experience

  • 31
  • 2
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Date Published

35
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Review from Elizabeth A (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orangery Nursing Home has lovely helpful friendly staff who are always welcoming. I have seen how many of the staff are very affectionate and sincere with the residents. I am happy to know my mum is well looked after here.

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you for your lovely review. I will pass on the feedback to our care team at The Orangery.
Many thanks,
Nicky

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Review from P K (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for almost six years! Brexit and Covid have been difficult for care homes and The Orangery Nursing Home had to face these challenges too! Staffing appears to be more improved very recently and no longer needing visit appointments makes accessing Mum less regimented! The home
has looked after Mum's needs very well. The staff are friendly and helpful!

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you for your kind words, we will be certain to thank the staff and share the lovely reviews we have received. It is very much appreciated.
Kind Regards,
Nicky

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Review from Valerie C (Partner of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orangery Nursing Home is a very well-run home, it is spotlessly clean and bright with a lovely atmosphere. The manager and administrator are always friendly and approachable. The level of care is excellent, the staff are well trained and they are caring, patient and kind - nothing is too much trouble.
Although my partner is unable to walk and has advanced dementia, he is included in the activities that are frequently arranged. I am happy and thankful for all the love and care he is given.

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you for your kind words. It is a pleasure to have such wonderful support from resident families and we are very grateful. I will be certain to pass on the message to the staff at the home.
Kind regards,
Nicky

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Review from Mary D (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome, come and chat with you and let you join in the activities. They look after you when you are upset. Always offer you refreshments and ask if you want to stay for supper. They let you spend time on your own with your relative in their room, with no rush for you to leave.

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you for your kind words of support for the home and our care team, it is much appreciated.
Kind regards,
Nicky

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Review from A O (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff. Soon as I walk in I feel comfortable and confident that Dad is being looked after well.

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you for your kind review. We are very proud of our staff at The Orangery and pleased that you feel confident that your dad is being cared for well.
Kind regards,
Nicky

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Review from Rose L (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found The Orangery a very clean and pleasant home. The staff are very caring. Nothing is too much trouble. I am pleased with the care and activities.

Reply from Nicky Harrington, The Orangery Home Manager at The Orangery Nursing Home

Thank you so much for your kind review.
We take exceptional pride in the way our home is run and to hear such lovely words is a compliment to all our wonderful care team.
Kind regards,
Nicky

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Review from Rose B (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, caring and well run home which I do not hesitate to recommend. My mother moved here from residential care when her needs increased. Since coming to the home her visual appearance and general well being have greatly improved. The care staff are kind and treat my mother as an individual ensuring
she is well presented and even matching her jewellery to go with outfits. The administration and management of the home is also impressive albeit with a human touch.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at The Orangery Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, their families and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from S T (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Orangery Nursing Home for almost seven years. I have been delighted with the quality of care she receives during the entire period. The clinical and care staff are outstanding, responsive to questions and concerns. Very respectful and patient with residents often
in difficult circumstances, My mother has never had a pressure sore despite being bedfast for extensive periods of time. My only concern, the relatively frequent turnover of the managers. Also the soft diet looks unappetising.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at The Orangery Nursing Home

Thank you very much for your review. Warm Regards, The Cedar Care Family.

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Review from Sara G (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for such a short time but was cared for with care, compassion and professionalism. As family, despite restrictions due to Covid-19, we felt involved in her care and were also made to feel welcome and very supported, especially during her last days. The staff were always very friendly,
involved in conversations and happily offered us refreshments during our limited visits. We could not have wished for a better ‘end of life’ care for Mum. The treatment she received during her last 24 hours was above and beyond. She didn’t partake in activities but enjoyed the little food she consumed and staff were always willing to offer an alternative if the choice was not suitable.

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Review from Yvonne H (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orangery is a lovely clean, warm and bright home.
All the staff I have met are extremely welcoming and have made the visits I have made to my Mother an easy and pleasurable experience.
Their diligence and hard work have transformed my Mother from a scared and ill person to one who is now enjoying
life again.
I cannot thank them enough.

Reply from Aurelia, Head Office at The Orangery Nursing Home

Thank you so much for this lovely review. We are so pleased to hear that your Mum enjoys her new home and that you're both happy with the care that she is surrounded with. We treat our residents with the love and respect that we’d want for our own family. Your kind words will be shared with the staff in The Orangery.

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Review from Vivienne L (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in Mum since she came to live in The Orangery is remarkable.
The home is a very warm, welcoming place and all the staff are so patient, kind and caring.
Nothing is ever too much trouble for any of the staff - everyone is just so helpful and cheerful.

Reply from Aurelia, Head Office at The Orangery Nursing Home

It is extremely rewarding to hear that your Mum enjoys her new home so much. We do everything we can to make our residents feel comfortable and loved. Your review will encourage us to be even more committed to delivering the best care we can. Thank you.

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Review from J M (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orangery is like a second home to me as I live alone and have spent a few hours every day for the past two years at the home with my husband. The staff are extremely caring and respectful to us all visitors and residents alike.

Reply from Aurelia, Head Office at The Orangery Nursing Home

Thank you very much for your lovely review. We're very glad to hear that you and your husband are happy with the home, care and the services we offer. Your comments will be passed on to the staff.

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Review from M M (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into The Orangery in March 2018. My mother died in October, after a period of illness during which she became extremely difficult to care for, both physically and emotionally. The staff always looked after her with the utmost care and compassion. My father has advanced dementia;
he too has always been cared for in an appropriate and respectful manner. The Orangery has a genuinely "homely" feel and I have found all the staff from the manager downwards to be genuinely compassionate and caring.

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Review from Sue A (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here since May 2017. We are very happy with the care she is being given in all areas. The staff are all amazing and also very welcoming to residents visitors.
My only negative is the laundry. Mum has jumpers and cardigans that have shrunk, as they are washed at 60 degrees. Also,
clothes go missing. Her clean clothes are often just put at the bottom of her wardrobe, not even hung up.

Reply from Aurelia, Head Office at The Orangery Nursing Home

Thank you very much for taking the time to write this review for us, we really do value any feedback that we receive.


We are very pleased to hear that you are happy with the level of care your Mum is receiving and are sorry to hear about the ruined jumpers. We’ve investigated the issue, and as per our policy we wash clothes in recommended temperatures for different types of clothing, but we cannot always do that if there’s a risk of infection. We always try to explain this matter to Residents and families and we hope that it's understood that our priority is safety for all of our Residents. Regarding clean clothes being left at the bottom of the wardrobe; our staff leaves the damaged clothes that Residents are no longer wearing there, so the relatives can collect them. Please do report any missing clothes or any issues that you’re facing to our Home Manager.

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Review from Gordon R (Husband of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care of The Orangery for approx 5 1/2 years. I have expressed on many occasions my complete satisfaction with all aspects of her care. I must also say that I personally have always been treated with utmost respect. I admire the work of all members of staff through all circumstances.
I have said before that if I have to choose somewhere for myself it would be here.

Reply from Aurelia, Head Office at The Orangery Nursing Home

Thank you for taking the time to write a lovely review for us, we really do value the feedback we receive. Your comments will be passed on to the staff.

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Current Review Score: 8.7 (8.748)

Overview of Review Score

The Review Score of 8.7 (8.748) out of 10 for The Orangery Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for The Orangery Nursing Home is calculated as follows: ( (58 Excellents x 5) + (19 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 93 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for The Orangery Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (7)

Mirabela

Mirabela Nedea

Job Title: Registered Home Manager

Nicola manages The Orangery Nursing Home and overlooks day-to-day operations.

No image found

Teresa Zieziula

Job Title: Clinical Manager

Teresa manages, monitors, and oversees all aspects of clinical and personal care within the home.

Alina

Alina Frigura

Job Title: RGN

Alina is a registered nurse at The Orangery Nursing Home, Alina has worked at The Orangery for 9 years.

Rachel

Rachel Delos Santos

Job Title: RGN

Rachel is the Care Coordinator at The Orangery Nursing Home. She has worked for Cedar Care for 14 years.

Paula

Paula Wickham

Job Title: Head Chef

Paula is the Head Chef at The Orangery Nursing Home. Paula has over 34 years of experience as a chef in both hotels and care homes.

Gabriel

Gabriel Costisan

Job Title: Head Housekeeper

Gabriel is the Head Housekeeper at The Orangery Nursing Home. He has a team of housekeepers who help to ensure the home is clean and tidy for our residents and their loved ones.

Care Team

Care Team

Job Title: Care Team

At The Orangery we have a strong care team of talented staff. Our staff are always at hand to assist and to ensure your loved one is comfortable and well cared for. Our staffing levels are very stable and consistent which is a huge benefit and comfort to the resident and families. We promote a whole home approach where everyone is welcome and encouraged to join in with activities and meal times.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Orangery Nursing Home to verify any information. View our terms and conditions. The Orangery Nursing Home has an Enhanced Service - more info.