The Orangery Nursing Home

Made to feel very welcome, come and chat with you and let you join in the activities. They look after you when you are upset. Always offer you refreshments and ask if you want to stay for supper. They let you spend time on your own with your relative in their room, with no rush for you to leave.

Fantastic staff. Soon as I walk in I feel comfortable and confident that Dad is being looked after well.

I have always found The Orangery a very clean and pleasant home. The staff are very caring. Nothing is too much trouble. I am pleased with the care and activities.

A friendly, caring and well run home which I do not hesitate to recommend. My mother moved here from residential care when her needs increased. Since coming to the home her visual appearance and general well being have greatly improved. The care staff are kind and treat my mother as an individual ensuring she is well presented and even matching her jewellery to go with outfits. The administration and management of the home is also impressive albeit with a human touch.

My mother has been a resident at The Orangery Nursing Home for almost seven years. I have been delighted with the quality of care she receives during the entire period. The clinical and care staff are outstanding, responsive to questions and concerns. Very respectful and patient with residents often in difficult circumstances, My mother has never had a pressure sore despite being bedfast for extensive periods of time. My only concern, the relatively frequent turnover of the managers. Also the soft diet looks unappetising.

Mum was a resident for such a short time but was cared for with care, compassion and professionalism. As family, despite restrictions due to Covid-19, we felt involved in her care and were also made to feel welcome and very supported, especially during her last days. The staff were always very friendly, involved in conversations and happily offered us refreshments during our limited visits. We could not have wished for a better ‘end of life’ care for Mum. The treatment she received during her last 24 hours was above and beyond. She didn’t partake in activities but enjoyed the little food she consumed and staff were always willing to offer an alternative if the choice was not suitable.

I cannot thank them enough.

Nothing is ever too much trouble for any of the staff - everyone is just so helpful and cheerful.

The Orangery is like a second home to me as I live alone and have spent a few hours every day for the past two years at the home with my husband. The staff are extremely caring and respectful to us all visitors and residents alike.

Both my parents moved into The Orangery in March 2018. My mother died in October, after a period of illness during which she became extremely difficult to care for, both physically and emotionally. The staff always looked after her with the utmost care and compassion. My father has advanced dementia; he too has always been cared for in an appropriate and respectful manner. The Orangery has a genuinely "homely" feel and I have found all the staff from the manager downwards to be genuinely compassionate and caring.

My only negative is the laundry. Mum has jumpers and cardigans that have shrunk, as they are washed at 60 degrees. Also, clothes go missing. Her clean clothes are often just put at the bottom of her wardrobe, not even hung up.

I have said before that if I have to choose somewhere for myself it would be here.