West Cliff Hall Care Home

The rooms are not cleaned properly. I think the overall presentation of the home can be somewhat deceiving, consider other nursing homes. If you want 'posh' then this home ticks the boxes, if you want a care home that provides nursing care, sleep on it! Oh and read the CQC reports.

The complete staff were so helpful and kind in what was for us a really difficult time. The bed manager, manager, senior nurses, housekeepers, assistants and maintenance man all did their best to help us through. Nothing was too much trouble and I and other visitors were always made to feel at home.

They struck up a genuine relationship with her which she much appreciated. I cannot praise them and all the staff too highly. They have my heartfelt thanks.

My mother is 87, fit and active and has Alzheimer's disease. I chose West Cliff Hall for mum to receive respite care for a month to allow me to go on holiday and have a rest. The facilities at West Cliff Hall were very good and the staff were extremely kind, caring and patient. Mum was very happy with all the staff and found them very friendly. The staff made every effort to work closely with me at my request, as I was very anxious about mum's erratic behaviour - staff dealt with this well. Mum used the lovely garden a great deal and was well fed and cared for. I would be very happy to use West Cliff Hall respite care again in the future.

The staff are wonderful with all my mother's needs. She is looked after in a very caring way Dementia is a terrible illness and is very demanding. I cannot praise the staff enough at West Cliff Hall Care Home.

We are more than satisfied with our care. Thank you all very, very much.

Thank you.

My mother spent two separate weeks at West Cliff Hall near the end of 2015. After each week, her physical and mental wellbeing shot up. In the new year (Jan 2016), she decided to move to West Cliff permanently and she chose the same room. She loves her room, with its own bathroom (with spacious walk-in shower) and great views over the Solent, watching the ships go to and fro. All the rooms and corridors in the home are spacious so (unlike some other places) there’s no problem with mum bumping into things and people with her walking aid, and she doesn’t feel hemmed in. She's been there a year now and has settled in well, loves all the attention she gets and her condition seems to have stabilised. The staff are always professional, helpful and attentive. We had looked at a lot of other care homes but this was the only one that ticked all our boxes, and it’s such a relief to know that it wasn’t just a false ‘first impression’.

My Dad spent 2 weeks respite care in West Cliff back in August - he absolutely loved it. When the chance came for permanent residence we all jumped at the opportunity, and in his words (one month later) he said "It is the best decision that I have made" he is joining in and interacting well with other residents and activities. He has a fantastic room with awesome views over the Solent. Dad has always enjoyed his food and the quality and varied menu ticks all of his boxes - especially his bottle of beer and glass of wine. The management and staff from the beginning have been Professional, understanding, supportive, warm and friendly. In summary, this care home is highly recommended and gets 10/10.

I have very much enjoyed my stay at West Cliff Hall my room, the staff and care has been wonderful. I would highly recommend West Cliff Hall to all those seeking complete peace of mind in later life.

My father moved into West Cliff Hall in April and he has settled in very well. The staff, the surroundings, the environment have all contributed to my dad feeling like he never wants to be anywhere else. After being very down after being moved from his old care home that shut down he now says that's the best thing that could of happened as he may never of come to West Cliff. Myself and my family could not wish for dad to be in a better place than West Cliff.