West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.7 114 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Repeka Taukei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.

West Cliff Hall Care Home Reviews (114)

9.7

West Cliff Hall Care Home has a Review Score of 9.7 (9.688) out of 10, based on 32 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 114 reviews.

Overall Experience
  • 83
  • 25
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Date Published
  • 114
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Reviewer Connection to West Cliff Hall Care Home
  • 30
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  • 5
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  • 3
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  • 1
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Total of 114, showing 101-114
Review from A G (Daughter of Resident) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad stayed at West Cliff Hall last year and he was very happy there. His mental well-being and physical capabilities improved enormously (he had Parkinson's and early dementia). Nothing was too much trouble for the staff, and all the staff - the carers, management, cleaners, kitchen and maintenance
staff got to know Dad and knew him by name and took care to get to know the little things that made him comfortable and the food and treats he enjoyed.


Family and friends were always treated very inclusively when we visited, and we were looked after, too: the staff were very helpful and attentive to us and offered cups of tea and invited us to stay for food with Dad. We were very impressed on each visit that all the staff were up-to-date with how Dad was and where in the building he was, what he was doing, and the fact that we were welcome to visit at any time without any forewarning was really important. The atmosphere at West Cliff Hall is a happy and caring one.

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Review from Sue B (Daughter of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father left hospital and unexpectedly needed respite care. He was taken in with the exceptional warm response from reception and management staff from West cliff hall.
They managed to arrange a smooth transition and quickly settled my father into a nice, clean, warm room with a sea view (which
he requested).
After a few minor hic-ups that the management and senior staff quickly and expertly addressed, my father soon settled in.
Due to deteriorating health issues, my father has now made the correct decision to stay permanently at West Cliff. The staff have been outstanding in assisting him with his decision and have made every effort to make him comfortable in a warm, friendly and vibrant environment that suits his character. They do their utmost best to meet all his requests and deliver the most exceptional good food, fun, entertainment, clean laundry, plenty of cups of tea and very good care all of which have contributed greatly to my father's happiness and well being.
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Review from Janet W (Daughter of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely polite, caring, cheerful and helpful. Nothing is too much trouble even when the carers are rushed off their feet always having time for a friendly chat with the residents.


This was my fathers 3rd stay for respite, he enjoys his visits and hopes to return again.

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Review from K P (Daughter of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff are friendly enough but this can change when under extreme pressure so can be unprofessional at times and talk in front of residents. They use agency staff who don't seem to know the residents. There is also a regular change in staff and an undercurrent of unhappiness. The food is acceptable,
there is a choice but it's not a hotel and shouldn't really be run as one!
The management structure changes a lot, giving no leadership or continuity.
Communication is very poor despite this being reflected in family questionnaires.
Residents personal belongings are lost, other residents items of clothing turn up in the wrong places even though they are labelled.
The rooms are not cleaned properly. I think the overall presentation of the home can be somewhat deceiving, consider other nursing homes. If you want 'posh' then this home ticks the boxes, if you want a care home that provides nursing care, sleep on it! Oh and read the CQC reports.
Reply from Jim Bowie, Genral Manager at West Cliff Hall Care Home

Thank you for taking the time to review West Cliff Hall.
I am very disappointed to hear that you are unsatisfied with your experience of care at our home. As you are aware, we had recently investigated concerns that were raised and forwarded our investigations to the local authority who found the concerns unsubstantiated. We are extremely surprised to hear that you feel this way, especially after receiving feedback from you thanking the team at West Cliff Hall for the care they delivered to your Father and recognition of the positive change and improvements made at West Cliff Hall.
Hartford Care realise the importance of leadership continuity, as such West Cliff Hall has had an experienced interim General Manager in post who has worked for Hartford Care for many years until the position was permanently filled by myself in November. We consider safe staffing levels to be paramount, and although we have focused on recruitment and significantly reduced our staff turnover, there may be times when the use of agency staff is required to cover short notice absence to ensure we have the safe staffing levels for the care of our residents. We have introduced a robust agency induction process to support this also to ensure continuity of care.
Our housekeeping team work tirelessly to uphold the presentation of the home environment and management of each resident’s laundry. We apologise if there had been an incident of missing laundry, however, we always make every effort to remedy any concerns that are reported.
Your feedback is important to us, as is the care and well-being of all of our residents, which is highlighted in our CQC report from June 2017. We have recently had another CQC inspection in December 2017, and our actions to develop areas of improvement have been identified by CQC and supported in the feedback given to us, which is due for publication early 2018.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family’s lives, and we will continue striving to develop the service we provide.
I have passed your feedback on to the rest of the team and in the meantime, please feel free to contact me if you would like to discuss this in further detail.
Jim Bowie
General Manager

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Review from Jan F (Respite Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The complete staff were so helpful and kind in what was for us a really difficult time. The bed manager, manager, senior nurses, housekeepers, assistants and maintenance man all did their best to help us through. Nothing was too much trouble and I and other visitors were always made to feel at home.
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Review from Noel B (Brother of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister arrived at West Cliff Hall Care Home ill and confused. The care staff were wonderful - kind and genuinely caring, up to and at the end.
They struck up a genuine relationship with her which she much appreciated. I cannot praise them and all the staff too highly. They have my heartfelt thanks.
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Review from Julie G (Daughter of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is 87, fit and active and has Alzheimer's disease. I chose West Cliff Hall for mum to receive respite care for a month to allow me to go on holiday and have a rest. The facilities at West Cliff Hall were very good and the staff were extremely kind, caring and patient. Mum was very happy with
all the staff and found them very friendly. The staff made every effort to work closely with me at my request, as I was very anxious about mum's erratic behaviour - staff dealt with this well. Mum used the lovely garden a great deal and was well fed and cared for. I would be very happy to use West Cliff Hall respite care again in the future.
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Review from Keith P (Son of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at West Cliff Hall since October 2016. Cannot fault any aspects of this building. The facilities are first class my mother's room and her on suite is superb.
The staff are wonderful with all my mother's needs. She is looked after in a very caring way Dementia is a terrible
illness and is very demanding. I cannot praise the staff enough at West Cliff Hall Care Home.
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Review from David C (Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the best care homes, if not the best that me and my wife have seen.
The manager and his staff are second to none.
We are more than satisfied with our care. Thank you all very, very much.
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Review from Muriel C (Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our stay was very very good.
All there staff were excellent.
Everything was done well.
Thank you.
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Review from Frances K (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two separate weeks at West Cliff Hall near the end of 2015. After each week, her physical and mental wellbeing shot up. In the new year (Jan 2016), she decided to move to West Cliff permanently and she chose the same room. She loves her room, with its own bathroom (with spacious walk-in
shower) and great views over the Solent, watching the ships go to and fro. All the rooms and corridors in the home are spacious so (unlike some other places) there’s no problem with mum bumping into things and people with her walking aid, and she doesn’t feel hemmed in. She's been there a year now and has settled in well, loves all the attention she gets and her condition seems to have stabilised. The staff are always professional, helpful and attentive. We had looked at a lot of other care homes but this was the only one that ticked all our boxes, and it’s such a relief to know that it wasn’t just a false ‘first impression’.
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Review from Jackie B (Daughter of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent 2 weeks respite care in West Cliff back in August - he absolutely loved it. When the chance came for permanent residence we all jumped at the opportunity, and in his words (one month later) he said "It is the best decision that I have made" he is joining in and interacting well with other
residents and activities. He has a fantastic room with awesome views over the Solent. Dad has always enjoyed his food and the quality and varied menu ticks all of his boxes - especially his bottle of beer and glass of wine. The management and staff from the beginning have been Professional, understanding, supportive, warm and friendly. In summary, this care home is highly recommended and gets 10/10.
Reply from hollie Cobbett-Payne, Marketing Coordinator at West Cliff Hall Care Home

Hi Jackie,


It is lovely to hear your Dad is settling in so well. We hope he continues to enjoy his life at West Cliff Hall.


Thanks from all at the Hartford Care team.

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Review from Gwen M (Relative of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very much enjoyed my stay at West Cliff Hall my room, the staff and care has been wonderful. I would highly recommend West Cliff Hall to all those seeking complete peace of mind in later life.
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Review from Paul D (Son of Resident) published on 19 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into West Cliff Hall in April and he has settled in very well. The staff, the surroundings, the environment have all contributed to my dad feeling like he never wants to be anywhere else. After being very down after being moved from his old care home that shut down he now says that's
the best thing that could of happened as he may never of come to West Cliff. Myself and my family could not wish for dad to be in a better place than West Cliff.
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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for West Cliff Hall Care Home is calculated as follows: ( (306 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 378 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 26 Aug 2025

Vacancies available. For more information please contact West Cliff Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.

Andreea

Andreea Onofrei

Job Title: Deputy Manager Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.

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