
West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.
West Cliff Hall benefits from strong management and committed team members, who ensure residents...
Care Provided by West Cliff Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Summer Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact West Cliff Hall Care Home for full pricing details and T&Cs.
Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Repeka Taukei(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (49)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (49)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Large amount of Car Parking Space for visitors, Residents, family and friends.
West Cliff Hall Care Home Reviews (127)
West Cliff Hall Care Home has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 127 reviews.
Since our mother has been here, we have found all the staff very nice and helpful. They are helpful to our mother all the time. It is a beautiful home with lovely rooms. Always clean.
Staff are very friendly and I am well looked after. Beautiful room and lovely food.
Our dad was diagnosed with dementia 3 years ago. We have been struggling to keep Dad safe and happy in his own home until now but Dad has recently had some falls and this January Dad went into West Cliff for the second time for respite care. On both occasions, the staff have been so welcoming and supportive at very short notice. People with dementia never forget bad feelings. Our dad was very happy to go back to West Cliff again. This says everything to me about the quality of care he has received. He is building a very happy relationship with the staff who are very sympathetic to his physical and emotional needs. Whenever I visit I have seen the staff spending time sitting and talking to their residents. So far I cannot fault West Cliff. All the staff I have met are sensitive, caring and helpful people who create a homely atmosphere for their residents and their family. West Cliff has really taken a massive weight off my shoulders and I have no hesitation in recommending West Cliff.
I have enjoyed my stay here. Staff are excellent. I would love to come again. The food is excellent. What more can I say.
Under difficult circumstances, the staff at West Cliff helped in every way possible to accommodate our wishes. They did exactly what they said they would efficiently and with genuine care for our mum. A particular thank you to the admissions staff.
All of the staff have dads best interests at heart. Even if dad is having a "testing" day they take it in their stride and ensure he is happy. A genuine interest is taken in his wellbeing from personal care, medication and catering.
A tendency for staff to say I will see that a member of staff attends to it but frequently, nothing happens.
Thank you for your review and recognition of the excellent service delivered at West Cliff Hall. In relation to your review comment, I am eager to hear more details in order to rectify any issues you have had. It is our aim to deliver high quality responsive care and immediately resolve any identified issues so please get in touch if you wish to discuss the matter further. Kind regards.
I enjoyed 2 weeks. I came to your home before.
Restful, staff brilliant, very friendly and helpful. Food very good. Very good care.
My mother in law has been in West Cliff for a couple of years and is generally happy with where she is although she does not tend to participate in activities or mix with other residents but this is her choice.
Not only is this a very clean facility but above all what is most important to me are the people who work there. They are very friendly and kind towards my Dad - the resident - and myself. I often call from overseas where I live and they go out of their way to find my father in the building and take a cell phone to him so we can talk. My father does not know how to use a phone in his room or how to use a cell phone on his own. It means so much to me that they go out of their way to please me and my father in this small but big way for us. Also, they have set up Skype Video for us to use occasionally. I can call from the United States and speak to my father. It is awesome to see him face to face. I really appreciate how they have gone above and beyond the call of duty to help us in the difficult time. God bless West Cliff Hall staff and managers! Thank you!
The care and support she receives are faultless. I am so thankful she is in a lovely home being cared for in such a kind and friendly way.
My husband spent two weeks in respite and I was pleased although he did not socialise and stayed in his room as far as I can gather.
Our Dad stayed at West Cliff Hall last year and he was very happy there. His mental well-being and physical capabilities improved enormously (he had Parkinson's and early dementia). Nothing was too much trouble for the staff, and all the staff - the carers, management, cleaners, kitchen and maintenance staff got to know Dad and knew him by name and took care to get to know the little things that made him comfortable and the food and treats he enjoyed.
Family and friends were always treated very inclusively when we visited, and we were looked after, too: the staff were very helpful and attentive to us and offered cups of tea and invited us to stay for food with Dad. We were very impressed on each visit that all the staff were up-to-date with how Dad was and where in the building he was, what he was doing, and the fact that we were welcome to visit at any time without any forewarning was really important. The atmosphere at West Cliff Hall is a happy and caring one.
They managed to arrange a smooth transition and quickly settled my father into a nice, clean, warm room with a sea view (which he requested).
After a few minor hic-ups that the management and senior staff quickly and expertly addressed, my father soon settled in.
Due to deteriorating health issues, my father has now made the correct decision to stay permanently at West Cliff. The staff have been outstanding in assisting him with his decision and have made every effort to make him comfortable in a warm, friendly and vibrant environment that suits his character. They do their utmost best to meet all his requests and deliver the most exceptional good food, fun, entertainment, clean laundry, plenty of cups of tea and very good care all of which have contributed greatly to my father's happiness and well being.
The staff are extremely polite, caring, cheerful and helpful. Nothing is too much trouble even when the carers are rushed off their feet always having time for a friendly chat with the residents.
This was my fathers 3rd stay for respite, he enjoys his visits and hopes to return again.
The management structure changes a lot, giving no leadership or continuity.
Communication is very poor despite this being reflected in family questionnaires.
Residents personal belongings are lost, other residents items of clothing turn up in the wrong places even though they are labelled.
The rooms are not cleaned properly. I think the overall presentation of the home can be somewhat deceiving, consider other nursing homes. If you want 'posh' then this home ticks the boxes, if you want a care home that provides nursing care, sleep on it! Oh and read the CQC reports.
I am very disappointed to hear that you are unsatisfied with your experience of care at our home. As you are aware, we had recently investigated concerns that were raised and forwarded our investigations to the local authority who found the...
The complete staff were so helpful and kind in what was for us a really difficult time. The bed manager, manager, senior nurses, housekeepers, assistants and maintenance man all did their best to help us through. Nothing was too much trouble and I and other visitors were always made to feel at home.
They struck up a genuine relationship with her which she much appreciated. I cannot praise them and all the staff too highly. They have my heartfelt thanks.
My mother is 87, fit and active and has Alzheimer's disease. I chose West Cliff Hall for mum to receive respite care for a month to allow me to go on holiday and have a rest. The facilities at West Cliff Hall were very good and the staff were extremely kind, caring and patient. Mum was very happy with all the staff and found them very friendly. The staff made every effort to work closely with me at my request, as I was very anxious about mum's erratic behaviour - staff dealt with this well. Mum used the lovely garden a great deal and was well fed and cared for. I would be very happy to use West Cliff Hall respite care again in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Cliff Hall Care Home.
There are no upcoming events for West Cliff Hall Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for West Cliff Hall Care Home.
Meet the Team (2)

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.
I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.
I am looking forward to meeting you all soon at our beautiful home.

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.
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