West Cliff Hall Care Home

We have also been pleased with all aspects of the service and care given to them in their later years. Thank you to all the staff especially recently when Mum passed away.

I would thoroughly recommend this care home to all those who can afford it.

Dad seems to have settled in well at West Cliff. He enjoys the activities and has been having a laugh with everybody. All the staff have been very kind.

I have been here for 2.5 years and have mostly enjoyed it. I have completed the ratings below would sum it up for me. I have had a few problems with another resident but she is no longer a resident here. It was sorted out by the senior carers. The food is satisfactory because it is sometimes very good and sometimes cold. The menu needs to be sorted out as recently there is only one main course and only one vegetarian course. I understand that there is now a trolley to keep the food warm.

Because it is very good, excellent overall.

I think everyone is loving it here. Lovely people.

I have been very happy here. My husband came a long time ago and had a stroke, they looked after him wonderfully.

The care home staff are excellent and are compassionate and professional. My mum loves living in the home and the staff make every effort to provide high-quality care. The management keep me and the family informed and the home is clearly well run. Any time I make a request the home respond quickly and positively.

My father has resided at West Cliff Hall for about two years and so far, has received excellent care. The staff are caring, attentive and have accommodated him as his level of needed care has increased. They have also kept us well informed of any health issues, even minor ones. We are glad that he is in such good hands.

The staff made a lot of effort to make my auntie's birthday surprise so nice. As we have not been able to visit because of the pandemic, it was so nice to finally sit in the beautiful garden again. The staff are very considerate, helpful and caring. All the covid work practices were strictly adhered to but it was still a lovely celebration. Cake, food and decorations were wonderful. Thanks, everyone.

My lovely mum had been living at home with us, but I had been struggling to cope with three teenage daughters and the constant care that she required, suffering from Alzheimer's. She originally only went to West Cliff Hall for respite care whilst we went on holiday, which I found traumatic. I remember leaving her there and hating myself, but she actually ended up staying permanently, as she settled in so well. It was a heartbreaking decision and I found it so difficult to hand over the care of my mother to someone else. The staff at West Cliff Hall are all amazing people and their cheerful kindness and professionalism offer a safe, caring environment, making the best of an agonising situation. Together, they provide wonderful care, constant companionship, fun activities, smiles, hugs and compassion. The home is beautiful, with lovely rooms and a fabulous setting, but the staff make it an amazing home. Thank you.

My mother likes her room. The food is good, but the portions are too large. She gets on well with her carers but does sometimes feel isolated. She would like them to stop in for a chat without making her feel they need to get on with the next task. They seem to rush up and down the corridors a lot. She has found the lockdown very difficult and looks forward to face to face visits again.

All staff provide excellent care and kindness. All staff covering food. Socialising with special activities provided by all carers. Including being able to enjoy the garden and views of gardening, including a few shrubs etc.

I would like to express the heartfelt gratitude of my family and I for the outstanding care my mother has received as a resident of the Mayflower wing of West Cliff Hall care home. All members of the team have displayed consistent, professional, caring, compassionate dedication to delivering holistic care both to my mother and supporting my sister and I after my mother's severe stroke and subsequent TIA. It has been clear to see the bond and trust my mother shares with the staff and the strong communication with attending district nurses and their ancillary team. They all strive to give excellence in these challenging times.

Mum was transferred to the Mayflower wing of Westcliff Hall from hospital following a stroke. We have been so grateful for the excellent care Mum has received, the dedication of the staff and the connection Mum has made with all the staff. As Mum sadly has reached the end of her life, we were able to witness first hand just what wonderful care Mum was receiving, and also how supportive the staff were with my sister and I.

Well done the West Cliff team.

I cannot recommend West Cliff Hall enough.

In difficult times, the one thing we haven't had to worry about is our mum's care. They have kept her safe from the virus and done everything they can to keep us in contact with her. It's been difficult as her communication has deteriorated considerably. The team has tried Facetime calls and allowed visits but under very strict rules. Despite the difficulties caused by masks and distancing rules, the staff have always been on hand to support her. At times she has been distraught when we leave but we know that she is taken special care of until she is feeling better again. Staff have even stepped into the role of a hairdresser and given her manicures to keep her feeling good about herself. It's been great to receive photos of her looking well and happy too. Mum can't say much these days but the way she smiles at, and holds of the hands of her carers, you can see that she loves them. They are her family in really difficult times. Thank you to everyone at West Cliff Hall.

What used to be a fabulous care/nursing home has become utterly substandard. The care of patients has deteriorated, medicine errors not uncommon. The food choices and quality are now very poor for residents. The management's ability to tackle and resolve issues is lacking. Most of the care staff try their best in challenging staffing conditions. One or two staff are simply appalling and are inadequately dealt with by management. We got my father in law out of there and he's now thriving in an independent care home.

My Father spent 4 years at West Cliff Hall. In that time he has seen 8 different people in charge of the home, that tells its own story. Unfortunately, the manager in charge now is appalling and is well out of her depth. The care is very poor, and they do not take well to any criticism of their care. They are looking for clients who do not have a voice, thus will not receive any complaints to CQC. The food is awful and has been a constant issue, but never dealt with. Medicines are often messed up and concerns are never dealt with. The rooms are lovely and big, the facilities are really nice, and they do have some lovely staff, unfortunately, some are very poor. In my opinion, I would not recommend this home to anybody looking for competent care of their loved one