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West Cliff Hall Care Home

West Street, Hythe, Southampton, Hampshire SO45 6AA
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West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)
West Cliff Hall Care Home, Southampton
we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)
West Cliff Hall Care Home, Southampton
It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)
West Cliff Hall Care Home, Southampton

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents...  

Care Provided by West Cliff Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500From £1,500

Special Summer Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.

Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Repeka Taukei(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (49)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.

West Cliff Hall Care Home Reviews (127)

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9.8

West Cliff Hall Care Home has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Coral P (Resident / Service User) published on 13 June 2025 Submitted via Postal Card
Overall Experience

I moved here last month. I did not want to come but now I am here I am enjoying it, making new friends being pampered in the salon. I love all the staff they are so caring and nice. The food is delicious and the activities are fun.

Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care Home

Thank you so much for your kind review. We're so pleased to hear that you've settled in well with us, especially after some initial reservations. It's wonderful to know you've made new friends, feel pampered and are enjoying the food and activities. Your feedback will mean a great deal to our team - they'll be delighted to hear it!

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Review from J G (Resident / Service User) published on 8 May 2025 Submitted via Postal Card
Overall Experience
I have been here for a year and have found it excellent; The food is good, I have a big room now which I absolutely love, with 3 big windows that let the sun in.

The home is always clean and the staff are kind and efficient. The staff seem to be happy, which means the management is good. Overall, I am happy here.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are pleased to hear how happy you are at West Cliff Hall and what an amazing room you have. Its great to know that the staff are always happy and friendly and efficient which must add to the homely feel at West Cliff Hall. We will pass on your kind words to the whole team.

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Review from J C (Friend of Resident) published on 9 April 2025 Submitted via Website
Overall Experience

West Cliff Hall is a truly beautiful home. The building maybe be big but it's a home away from home straight away. From the minute you walk in the door you are welcomed and treated so well (a staff member in particular is fab!) The staff are friendly, the food is tasty and the activities on offer are so much fun! The home is always so beautifully maintained and clean as well, which is obviously so important!

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy you are with all aspects of WCH, from the warm welcome you receive to the activities programme and the freshly cooked meals by our wonderful chef and our dedicated housekeeping team. We will pass on your kind...  

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Review from N B (Son of Resident) published on 25 March 2025 Submitted via Website
Overall Experience
Building lovely, staff cheerful and good facilities. Unfortunately my Stepfather was seriously let down though. Alarm bells rang 2 days in and met manager to discuss. Lots of encouraging words but sadly had to remove Dad 2 days later. Unable to maintain medication timings, unable to manage his safeguarding or the person who was harassing him. They were advanced in their condition and should have been supervised. On raising our complaint it seemed management disregarded the seriousness of the problem or just didn't read our email.

Hope they've improved and hired more staff but I would urge anyone to caution before placing a loved one there.

Reply from Jenni Laffoley, Marketing Manager at West Cliff Hall Care Home

Thank you for sharing your feedback. We take all concerns raised by families very seriously, and we are currently reviewing the matter. As your account of the situation differs from our records, this case has been referred for safeguarding, reported to the local authorities and is currently under...  

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Review from A N (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

My mum was very agitated and upset when she moved in but staff have been wonderful, patient and kind to me and mum. Things have settled well and I've been impressed by the professionalism of all staff. Nothing has been too much trouble.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

It is wonderful to hear how well your mum has settled into West Cliff Hall, especially after being anxious regarding the move in. Your kind words towards the team at West Cliff Hall will be passed on to them which will be very much appreciated.

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Review from R O (Resident / Service User) published on 5 March 2025 Submitted via Postal Card
Overall Experience

I like the staff and residents. I feel safe and secure with all the residents.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are very pleased to hear how happy safe and secure you feel at West Cliff Hall and that you get on with the team and the residents. We will pass on your kind words to the team at West Cliff Hall.

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Review from G C (Resident / Service User) published on 5 March 2025 Submitted via Postal Card
Overall Experience

On the whole, I am happy. I have made good friends. I enjoy the activities.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

We are very happy to hear how happy you are at West Cliff Hall. It is lovely to know that you have made friends and enjoy joining in with all the activities on offer. Thank you for taking the time to write this review and we will pass on your kind words to the team at West Cliff Hall.

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Review from M W (Resident / Service User) published on 13 January 2025 Submitted via Postal Card
Overall Experience

Staff very helpful. Room very clean. Staff very helpful and polite. Food very good.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at West Cliff Hall Care Home

Thank you for taking the time to write this review, we will pass on your kind words to the team at West Cliff Hall.

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Review from Trevor B (Son of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

We can't thank everyone at West Cliff Care Home enough for looking after our mum and keeping her safe, also for keeping us well informed on any changes throughout her stay, between February 17th 2024 - 19th of August 2024 when our mum sadly passed away peacefully and in no pain. On the last visit I made on the 19th, carers were keeping a vigil on her every fifteen minutes. My mum was made comfortable with a view out onto the garden where squirrels and birds could be seen. I was able to say my goodbyes to my mum and my visitors were very dignified. We were able to set up a community tea at the college where I work. The carers brought along the residents including my mum to enjoy sandwiches, savouries and cakes, baked and served and music performed by students. As I could join my mum it made for a very special afternoon. A big thank you to everyone at West Cliff Care Home. The carers, catering and activities staff, cleaning staff and management. All carried out their duties to a professional and high standard. Many thanks again from all the family.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, I would like to send our condolences for the loss of your mother, I would also like to thank you for taking the time to write such a compassionate and heartfelt review. All the staff at West Cliff Hall make sure they show each resident the care, kindness and support they need daily. We...  

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Review from Graham L (Son of Resident) published on 30 September 2024 Submitted via Website
Overall Experience
This just one incident in many in the past few months.
Today mum didn't get a morning coffee. Lunch today was chicken curry or vegetable curry! No other choice. Dessert, was banana and pudding, when my mum asked 'what is the pudding' the person said pudding.
Obliviously the person did not know what the pudding was or didn't understand English. Mum asked for toilet paper early morning and didn't get them until 3:15pm. Today the room has not been cleared or hoovered.

This is just one example of many in the past few months.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Thank you for bringing this to our attention, we are very disappointed you have experienced such a negative visit to the home to see your mother. We take all feedback very seriously; our aim is to provide the best possible care to those we support at West Cliff Hall. We do give more than the main...  

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Review from A W (Resident / Service User) published on 10 September 2024 Submitted via Postal Card
Overall Experience

I am happy here. Love the food. The staff are great. Have made friends. It is very clean. I am happy and content.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, thank you for taking the time to leave such a lovely review, we are so pleased you feel settled and comfortable at West Cliff Hall. The staff work really hard to make the environment calm and happy for all. I will pass on your kind comments to the whole of the team within the home.

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Review from I S (Resident / Service User) published on 18 July 2024 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful. Home is clean and tidy. I am happy here.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. It is lovely to hear how happy you are with not only the care and support you receive at West Cliff Hall but that the home is clean and tidy and the staff are also friendly and helpful. We will pass on these kind words to the team at West Cliff Hall.

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Review from Steven B (Son of Resident) published on 12 July 2024 Submitted via Website
Overall Experience
My brothers and I are grateful for the high-quality care given to my mother in the short time she was at West Cliff Hall Care Home. My mother had a bright, airy, nicely decorated room with a comfortable bed and other furniture. We were impressed by the cleanliness of the room and the care home in general. For sure the highlight for my mother was the absolutely excellent food. Please pass on our appreciation to the chef who truly produced excellent lunches on a consistent basis! Mum sent us regular photos of her wonderful lunches. At an older age, the quality and quantity of food is so important!
Thank you also for your kind attention to Mum's needs. Any issues or questions were addressed in a professional and timely manner.

We truly thank the staff for making Mum's stay as comfortable as possible and for listening to her many stories. A big thank you!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review and please accept our condolences for the loss of your mother. We are pleased to hear how happy you were with the facilities and the high standard to which the team keep West Cliff Hall. It is also good to hear how happy your mother was with the...  

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Review from Martin H (Son of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience
My dad came to live in West Cliff Hall Care Home in December 2023 until he passed away with Dementia in May 2024.

We cannot thank the staff enough for the care and love they gave him. He was always clean, shaven and fed. The staff were caring and compassionate and always on call. My dad always had a smile on his face and often told us how much they looked after him. Both my sister and I can't thank you enough.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Firstly, I would like to send our condolence to you and your sister and thank you for taking the time to write such a beautiful review. We are so glad to hear your father had a happy and settled time with us at West Cliff Hall and formed meaningful relationships with our staff. Our team is...  

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Review from D W (Son of Resident) published on 25 April 2024 Submitted via Website
Overall Experience

Happy my mother is staying at West Cliff Hall. Staff are wonderful, always welcoming, and it is lovely to see how well they interact and care for Mum. Facilities and activities are great and she is always kept busy. Management team are always happy to discuss Mum's care and very supportive. Carers, maintenance team, housekeeping and kitchen team are all involved with residents and make for a complete enriching environment. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

At Hartford Care we promote a one team approach with the care, support and well-being for our residents so it's great to hear that your mother is experiencing this at West Cliff Hall. It's good to know that management are approachable and always there to answer any questions you may have regarding...  

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Review from Steve R (Son of Resident) published on 15 April 2024 Submitted via Postal Card
Overall Experience

Dad's stay started poorly due to the room he was put in. One of your carers was very empathetic and compassionate to his problems and was instrumental in getting Dad moved to a much better room (an excellent room). This enabled Dad's stay to be more enjoyable.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are happy to hear that initial problems were sorted by the staff at West Cliff Hall and your dad's stay has been more enjoyable since. We will pass this on to all the staff at West Cliff Hall.

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Review from E G (Granddaughter of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience

Care for my nan has been attentive during her stay, particularly in adjusting to her needs after a serious fall. I am grateful for the encouraged involvement in activities and mealtimes as loneliness was a key concern for my nan at home. Staff are welcoming, friendly and supportive of the family's input and wishes.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

We really appreciate you taking the time to leave such lovely comments. It is our pleasure to care for your nan, its so great to hear that our activities team is taking the time to enrich the lives of all our residents. We give extra attention to provide the right care for our residents, supporting...  

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Review from Deborah S (Daughter of Resident) published on 8 February 2024 Submitted via Website
Overall Experience
I struggle to find the words to describe how grateful and thankful myself and my family are of the depth of care given and shown to my father and us as a family during his short stay at West Cliff Hall.
Nothing was too much trouble, for Dad and for us, even thoughtful touches we hadn't even considered were put in place to make him and us comfortable from the beginning and especially during his last week or so.
You made my father's last days more than we could have ever hoped for, your kindness brought more than a few tears to my eyes.

From the housekeeping staff to the manager and every person in between, you showed compassion, you always asked how we were, you always were ready and willing to help, to suggest something that could help and implement it straight away. So thank you, thank you, thank you, we could not have wished for a better place for him to spend his last days.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at West Cliff Hall Care Home

Thank you so much for taking the time to leave such a wonderful and touching review. We are so sorry for your loss, it was a pleasure and a privilege to care for your father, and it’s heartwarming to read your comments regarding the excellent care the team provided, not just to your father but to...  

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Review from M R (Brother-in-law of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

I have been visiting my sister-in-law for just over one year and have always found the staff very friendly, helpful and show great respect, compassion and understanding.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this review. We are happy to hear that your sister-in-law is well cared for and shown kindness and compassion, it is also lovely to hear that you are also greeted with a warm welcome when you visit. We will pass on these kind words to all the staff.

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Review from J R (Sister of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience
I have been visiting West Cliff Hall for just over a year to see my sister. The improvement in the car park has made a vast difference, especially for people who have walking or mobility difficulties.
I am always greeted by the staff in a friendly manner and I have noticed the staff treat my sister with respect and dignity and when she needs help it is readily given.

The activities are well thought out and try to accommodate the likes of everyone.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write these kind words. We are happy to hear that your sister is well cared for at West Cliff Hall and the improvements to the home make it easier to visit. It's good to know that you are made to feel welcome when you visit and that your sister is treated with dignity and respect. We will pass on this lovely review to all the staff at West Cliff Hall.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (9)

Accreditations

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Meet the Team (2)

Repeka Taukei
Repeka TaukeiJob Title:Home ManagerJoined: 2014

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.

I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.

I am looking forward to meeting you all soon at our beautiful home.

Andreea Onofrei
Andreea OnofreiJob Title:Deputy ManagerJoined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.

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