
West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.
West Cliff Hall benefits from strong management and committed team members, who ensure residents...
Care Provided by West Cliff Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Summer Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact West Cliff Hall Care Home for full pricing details and T&Cs.
Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Repeka Taukei(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (49)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (49)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Large amount of Car Parking Space for visitors, Residents, family and friends.
West Cliff Hall Care Home Reviews (127)
West Cliff Hall Care Home has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 127 reviews.
I moved here last month. I did not want to come but now I am here I am enjoying it, making new friends being pampered in the salon. I love all the staff they are so caring and nice. The food is delicious and the activities are fun.
Thank you so much for your kind review. We're so pleased to hear that you've settled in well with us, especially after some initial reservations. It's wonderful to know you've made new friends, feel pampered and are enjoying the food and activities. Your feedback will mean a great deal to our team - they'll be delighted to hear it!
The home is always clean and the staff are kind and efficient. The staff seem to be happy, which means the management is good. Overall, I am happy here.
Thank you for taking the time to write this review. We are pleased to hear how happy you are at West Cliff Hall and what an amazing room you have. Its great to know that the staff are always happy and friendly and efficient which must add to the homely feel at West Cliff Hall. We will pass on your kind words to the whole team.
West Cliff Hall is a truly beautiful home. The building maybe be big but it's a home away from home straight away. From the minute you walk in the door you are welcomed and treated so well (a staff member in particular is fab!) The staff are friendly, the food is tasty and the activities on offer are so much fun! The home is always so beautifully maintained and clean as well, which is obviously so important!
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with all aspects of WCH, from the warm welcome you receive to the activities programme and the freshly cooked meals by our wonderful chef and our dedicated housekeeping team. We will pass on your kind...
Hope they've improved and hired more staff but I would urge anyone to caution before placing a loved one there.
Thank you for sharing your feedback. We take all concerns raised by families very seriously, and we are currently reviewing the matter. As your account of the situation differs from our records, this case has been referred for safeguarding, reported to the local authorities and is currently under...
My mum was very agitated and upset when she moved in but staff have been wonderful, patient and kind to me and mum. Things have settled well and I've been impressed by the professionalism of all staff. Nothing has been too much trouble.
It is wonderful to hear how well your mum has settled into West Cliff Hall, especially after being anxious regarding the move in. Your kind words towards the team at West Cliff Hall will be passed on to them which will be very much appreciated.
I like the staff and residents. I feel safe and secure with all the residents.
Thank you for taking the time to write this review. We are very pleased to hear how happy safe and secure you feel at West Cliff Hall and that you get on with the team and the residents. We will pass on your kind words to the team at West Cliff Hall.
On the whole, I am happy. I have made good friends. I enjoy the activities.
We are very happy to hear how happy you are at West Cliff Hall. It is lovely to know that you have made friends and enjoy joining in with all the activities on offer. Thank you for taking the time to write this review and we will pass on your kind words to the team at West Cliff Hall.
Staff very helpful. Room very clean. Staff very helpful and polite. Food very good.
Thank you for taking the time to write this review, we will pass on your kind words to the team at West Cliff Hall.
We can't thank everyone at West Cliff Care Home enough for looking after our mum and keeping her safe, also for keeping us well informed on any changes throughout her stay, between February 17th 2024 - 19th of August 2024 when our mum sadly passed away peacefully and in no pain. On the last visit I made on the 19th, carers were keeping a vigil on her every fifteen minutes. My mum was made comfortable with a view out onto the garden where squirrels and birds could be seen. I was able to say my goodbyes to my mum and my visitors were very dignified. We were able to set up a community tea at the college where I work. The carers brought along the residents including my mum to enjoy sandwiches, savouries and cakes, baked and served and music performed by students. As I could join my mum it made for a very special afternoon. A big thank you to everyone at West Cliff Care Home. The carers, catering and activities staff, cleaning staff and management. All carried out their duties to a professional and high standard. Many thanks again from all the family.
Firstly, I would like to send our condolences for the loss of your mother, I would also like to thank you for taking the time to write such a compassionate and heartfelt review. All the staff at West Cliff Hall make sure they show each resident the care, kindness and support they need daily. We...
Today mum didn't get a morning coffee. Lunch today was chicken curry or vegetable curry! No other choice. Dessert, was banana and pudding, when my mum asked 'what is the pudding' the person said pudding.
Obliviously the person did not know what the pudding was or didn't understand English. Mum asked for toilet paper early morning and didn't get them until 3:15pm. Today the room has not been cleared or hoovered.
This is just one example of many in the past few months.
Thank you for bringing this to our attention, we are very disappointed you have experienced such a negative visit to the home to see your mother. We take all feedback very seriously; our aim is to provide the best possible care to those we support at West Cliff Hall. We do give more than the main...
I am happy here. Love the food. The staff are great. Have made friends. It is very clean. I am happy and content.
Firstly, thank you for taking the time to leave such a lovely review, we are so pleased you feel settled and comfortable at West Cliff Hall. The staff work really hard to make the environment calm and happy for all. I will pass on your kind comments to the whole of the team within the home.
Staff are very friendly and helpful. Home is clean and tidy. I am happy here.
Thank you for taking the time to write this review. It is lovely to hear how happy you are with not only the care and support you receive at West Cliff Hall but that the home is clean and tidy and the staff are also friendly and helpful. We will pass on these kind words to the team at West Cliff Hall.
Thank you also for your kind attention to Mum's needs. Any issues or questions were addressed in a professional and timely manner.
We truly thank the staff for making Mum's stay as comfortable as possible and for listening to her many stories. A big thank you!
Thank you for taking the time to write this review and please accept our condolences for the loss of your mother. We are pleased to hear how happy you were with the facilities and the high standard to which the team keep West Cliff Hall. It is also good to hear how happy your mother was with the...
We cannot thank the staff enough for the care and love they gave him. He was always clean, shaven and fed. The staff were caring and compassionate and always on call. My dad always had a smile on his face and often told us how much they looked after him. Both my sister and I can't thank you enough.
Firstly, I would like to send our condolence to you and your sister and thank you for taking the time to write such a beautiful review. We are so glad to hear your father had a happy and settled time with us at West Cliff Hall and formed meaningful relationships with our staff. Our team is...
Happy my mother is staying at West Cliff Hall. Staff are wonderful, always welcoming, and it is lovely to see how well they interact and care for Mum. Facilities and activities are great and she is always kept busy. Management team are always happy to discuss Mum's care and very supportive. Carers, maintenance team, housekeeping and kitchen team are all involved with residents and make for a complete enriching environment. Thank you.
At Hartford Care we promote a one team approach with the care, support and well-being for our residents so it's great to hear that your mother is experiencing this at West Cliff Hall. It's good to know that management are approachable and always there to answer any questions you may have regarding...
Dad's stay started poorly due to the room he was put in. One of your carers was very empathetic and compassionate to his problems and was instrumental in getting Dad moved to a much better room (an excellent room). This enabled Dad's stay to be more enjoyable.
Thank you for taking the time to write this review. We are happy to hear that initial problems were sorted by the staff at West Cliff Hall and your dad's stay has been more enjoyable since. We will pass this on to all the staff at West Cliff Hall.
Care for my nan has been attentive during her stay, particularly in adjusting to her needs after a serious fall. I am grateful for the encouraged involvement in activities and mealtimes as loneliness was a key concern for my nan at home. Staff are welcoming, friendly and supportive of the family's input and wishes.
We really appreciate you taking the time to leave such lovely comments. It is our pleasure to care for your nan, its so great to hear that our activities team is taking the time to enrich the lives of all our residents. We give extra attention to provide the right care for our residents, supporting...
Nothing was too much trouble, for Dad and for us, even thoughtful touches we hadn't even considered were put in place to make him and us comfortable from the beginning and especially during his last week or so.
You made my father's last days more than we could have ever hoped for, your kindness brought more than a few tears to my eyes.
From the housekeeping staff to the manager and every person in between, you showed compassion, you always asked how we were, you always were ready and willing to help, to suggest something that could help and implement it straight away. So thank you, thank you, thank you, we could not have wished for a better place for him to spend his last days.
Thank you so much for taking the time to leave such a wonderful and touching review. We are so sorry for your loss, it was a pleasure and a privilege to care for your father, and it’s heartwarming to read your comments regarding the excellent care the team provided, not just to your father but to...
I have been visiting my sister-in-law for just over one year and have always found the staff very friendly, helpful and show great respect, compassion and understanding.
Thank you for taking the time to write this review. We are happy to hear that your sister-in-law is well cared for and shown kindness and compassion, it is also lovely to hear that you are also greeted with a warm welcome when you visit. We will pass on these kind words to all the staff.
I am always greeted by the staff in a friendly manner and I have noticed the staff treat my sister with respect and dignity and when she needs help it is readily given.
The activities are well thought out and try to accommodate the likes of everyone.
Thank you for taking the time to write these kind words. We are happy to hear that your sister is well cared for at West Cliff Hall and the improvements to the home make it easier to visit. It's good to know that you are made to feel welcome when you visit and that your sister is treated with dignity and respect. We will pass on this lovely review to all the staff at West Cliff Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Cliff Hall Care Home.
There are no upcoming events for West Cliff Hall Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for West Cliff Hall Care Home.
Meet the Team (2)

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.
I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.
I am looking forward to meeting you all soon at our beautiful home.

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.
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