West Cliff Hall Care Home

Very happy with my care especially as I can be a bit difficult.

The most important thing when I moved into the care home was that I felt safe. Having had several falls prior to moving in so this was important. I have a nice room which I enjoy. I am happy to call West Cliff Hall Care Home 'My home'

All of the carers are helpful, friendly and not too busy when you need help. The residents are very clean and spacious with excellent views. The staff are also helpful and friendly, always have time to listen to you. When he was in his last home he was in his room most of the times, so got very depressed. He is very happy at West Cliff.

Having visited my grandmother in law I have found the place very clean, very friendly and when I have visited her in the dining area the food looks excellent. She looks very happy and well in her self.

I moved here last month. I did not want to come but now I am here I am enjoying it, making new friends being pampered in the salon. I love all the staff they are so caring and nice. The food is delicious and the activities are fun.

The home is always clean and the staff are kind and efficient. The staff seem to be happy, which means the management is good. Overall, I am happy here.

West Cliff Hall is a truly beautiful home. The building maybe be big but it's a home away from home straight away. From the minute you walk in the door you are welcomed and treated so well (a staff member in particular is fab!) The staff are friendly, the food is tasty and the activities on offer are so much fun! The home is always so beautifully maintained and clean as well, which is obviously so important!

Hope they've improved and hired more staff but I would urge anyone to caution before placing a loved one there.

My mum was very agitated and upset when she moved in but staff have been wonderful, patient and kind to me and mum. Things have settled well and I've been impressed by the professionalism of all staff. Nothing has been too much trouble.

I like the staff and residents. I feel safe and secure with all the residents.

On the whole, I am happy. I have made good friends. I enjoy the activities.

Staff very helpful. Room very clean. Staff very helpful and polite. Food very good.

We can't thank everyone at West Cliff Care Home enough for looking after our mum and keeping her safe, also for keeping us well informed on any changes throughout her stay, between February 17th 2024 - 19th of August 2024 when our mum sadly passed away peacefully and in no pain. On the last visit I made on the 19th, carers were keeping a vigil on her every fifteen minutes. My mum was made comfortable with a view out onto the garden where squirrels and birds could be seen. I was able to say my goodbyes to my mum and my visitors were very dignified. We were able to set up a community tea at the college where I work. The carers brought along the residents including my mum to enjoy sandwiches, savouries and cakes, baked and served and music performed by students. As I could join my mum it made for a very special afternoon. A big thank you to everyone at West Cliff Care Home. The carers, catering and activities staff, cleaning staff and management. All carried out their duties to a professional and high standard. Many thanks again from all the family.

This is just one example of many in the past few months.

I am happy here. Love the food. The staff are great. Have made friends. It is very clean. I am happy and content.

Staff are very friendly and helpful. Home is clean and tidy. I am happy here.

We truly thank the staff for making Mum's stay as comfortable as possible and for listening to her many stories. A big thank you!

We cannot thank the staff enough for the care and love they gave him. He was always clean, shaven and fed. The staff were caring and compassionate and always on call. My dad always had a smile on his face and often told us how much they looked after him. Both my sister and I can't thank you enough.

Happy my mother is staying at West Cliff Hall. Staff are wonderful, always welcoming, and it is lovely to see how well they interact and care for Mum. Facilities and activities are great and she is always kept busy. Management team are always happy to discuss Mum's care and very supportive. Carers, maintenance team, housekeeping and kitchen team are all involved with residents and make for a complete enriching environment. Thank you.

Dad's stay started poorly due to the room he was put in. One of your carers was very empathetic and compassionate to his problems and was instrumental in getting Dad moved to a much better room (an excellent room). This enabled Dad's stay to be more enjoyable.