West Cliff Hall Care Home, Southampton, Hampshire
West Cliff Hall Care Home, Southampton, Hampshire
West Cliff Hall Care Home, Southampton, Hampshire

West Cliff Hall is a prestigious nursing and care home which occupies a prime site overlooking Hythe Marina and Southampton Water.

The purpose-built home provides modern, luxurious and spacious accommodation, including a music room, activities room, several sitting rooms and bright, airy dining room. All rooms have en-suite facilities, telephone, television and nurse call system. Residents are encouraged to bring their own personal effects. There has also been a newly added lifestyle kitchen, to encourage residents to maintain their independence.

West Cliff Hall provides caring and sympathetic staff, and a varied menu is provided by qualified chefs with special diets being catered for.

West Cliff Hall delivers the highest standards of care in a bespoke, well-designed building. With skilled staff, spacious modern accommodation and a warm, homely environment, West Cliff Hall is a welcoming, happy and peaceful place to live.

Group: Hartford Care Ltd

Person in charge: Jim Bowie (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 1

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

When travelling along the main Southampton Road A326 coming from Marchwood and Dibden Direction:
Pass Dibden Golf Club on left, travel for about 1/2 mile and enter Hythe. Take the first Left into West Street and follow the road for about 1/2 a mile where West Cliff Hall will become visible.

When coming from the South and Dibden Perlieu direction:
When travelling along the Main Southampton Road the A326 continue through Hythe until the Shell Garage is passed on Right. Take the third right into West Street and follow the road for about 1/2 a mile where West Cliff Hall will become visible.

Visiting:

Visitors welcome at any time.

Parking:

There is a large amount of Car Parking Space for visitors, Residents and their family and friends.

Latest Care Quality Commission* Report on West Cliff Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 04 Jan 2018

single rooms with en-suite available including permanent, respite and day care

Reviews

9.3 West Cliff Hall Care Home has a Review Score of 9.3 (9.291)

The Review Score of 9.3 (maximum of 10) for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for West Cliff Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for West Cliff Hall Care Home is calculated as follows: ( (119 Excellents x 5) + (19 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.678 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.8 Target = 0.678

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West Cliff Hall Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to West Cliff Hall Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

The staff are extremely polite, caring, cheerful and helpful. Nothing is too much trouble even when the carers are rushed off their feet always having time for a friendly chat with the residents.

This was my fathers 3rd stay for respite, he enjoys his visits and hopes to return again.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The complete staff were so helpful and kind in what was for us a really difficult time. The bed manager, manager, senior nurses, housekeepers, assistants and maintenance man all did their best to help us through. Nothing was too much trouble and I and other visitors were always made to feel at home.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister arrived at West Cliff Hall Care Home ill and confused. The care staff were wonderful - kind and genuinely caring, up to and at the end.
They struck up a genuine relationship with her which she much appreciated. I cannot praise them and all the staff too highly. They have my heartfelt thanks.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are friendly enough but this can change when under extreme pressure so can be unprofessional at times and talk in front of residents. They use agency staff who don't seem to know the residents. There is also a regular change in staff and an undercurrent of unhappiness. The food is acceptable, there is a choice but it's not a hotel and shouldn't really be run as one!
The management structure changes a lot, giving no leadership or continuity.
Communication is very poor despite this being reflected in family questionnaires.
Residents personal belongings are lost, other residents items of clothing turn up in the wrong places even though they are labelled.
The rooms are not cleaned properly. I think the overall presentation of the home can be somewhat deceiving, consider other nursing homes. If you want 'posh' then this home ticks the boxes, if you want a care home that provides nursing care, sleep on it! Oh and read the CQC reports.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Jim Bowie, Genral Manager at West Cliff Hall Care Home responded to this review on 29 Dec 2017:

Thank you for taking the time to review West Cliff Hall.
I am very disappointed to hear that you are unsatisfied with your experience of care at our home. As you are aware, we had recently investigated concerns that were raised and forwarded our investigations to the local authority who found the concerns unsubstantiated. We are extremely surprised to hear that you feel this way, especially after receiving feedback from you thanking the team at West Cliff Hall for the care they delivered to your Father and recognition of the positive change and improvements made at West Cliff Hall.
Hartford Care realise the importance of leadership continuity, as such West Cliff Hall has had an experienced interim General Manager in post who has worked for Hartford Care for many years until the position was permanently filled by myself in November. We consider safe staffing levels to be paramount, and although we have focused on recruitment and significantly reduced our staff turnover, there may be times when the use of agency staff is required to cover short notice absence to ensure we have the safe staffing levels for the care of our residents. We have introduced a robust agency induction process to support this also to ensure continuity of care.
Our housekeeping team work tirelessly to uphold the presentation of the home environment and management of each resident’s laundry. We apologise if there had been an incident of missing laundry, however, we always make every effort to remedy any concerns that are reported.
Your feedback is important to us, as is the care and well-being of all of our residents, which is highlighted in our CQC report from June 2017. We have recently had another CQC inspection in December 2017, and our actions to develop areas of improvement have been identified by CQC and supported in the feedback given to us, which is due for publication early 2018.
We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family’s lives, and we will continue striving to develop the service we provide.
I have passed your feedback on to the rest of the team and in the meantime, please feel free to contact me if you would like to discuss this in further detail.
Jim Bowie
General Manager

My mother is 87, fit and active and has Alzheimer's disease. I chose West Cliff Hall for mum to receive respite care for a month to allow me to go on holiday and have a rest. The facilities at West Cliff Hall were very good and the staff were extremely kind, caring and patient. Mum was very happy with all the staff and found them very friendly. The staff made every effort to work closely with me at my request, as I was very anxious about mum's erratic behaviour - staff dealt with this well. Mum used the lovely garden a great deal and was well fed and cared for. I would be very happy to use West Cliff Hall respite care again in the future.

How likely would you be to recommend West Cliff Hall Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident at West Cliff Hall since October 2016. Cannot fault any aspects of this building. The facilities are first class my mother's room and her on suite is superb.
The staff are wonderful with all my mother's needs. She is looked after in a very caring way Dementia is a terrible illness and is very demanding. I cannot praise the staff enough at West Cliff Hall Care Home.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is one of the best care homes, if not the best that me and my wife have seen.
The manager and his staff are second to none.
We are more than satisfied with our care. Thank you all very, very much.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our stay was very very good.
All there staff were excellent.
Everything was done well.
Thank you.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent two separate weeks at West Cliff Hall near the end of 2015. After each week, her physical and mental wellbeing shot up. In the new year (Jan 2016), she decided to move to West Cliff permanently and she chose the same room. She loves her room, with its own bathroom (with spacious walk-in shower) and great views over the Solent, watching the ships go to and fro. All the rooms and corridors in the home are spacious so (unlike some other places) there’s no problem with mum bumping into things and people with her walking aid, and she doesn’t feel hemmed in. She's been there a year now and has settled in well, loves all the attention she gets and her condition seems to have stabilised. The staff are always professional, helpful and attentive. We had looked at a lot of other care homes but this was the only one that ticked all our boxes, and it’s such a relief to know that it wasn’t just a false ‘first impression’.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad spent 2 weeks respite care in West Cliff back in August - he absolutely loved it. When the chance came for permanent residence we all jumped at the opportunity, and in his words (one month later) he said "It is the best decision that I have made" he is joining in and interacting well with other residents and activities. He has a fantastic room with awesome views over the Solent. Dad has always enjoyed his food and the quality and varied menu ticks all of his boxes - especially his bottle of beer and glass of wine. The management and staff from the beginning have been Professional, understanding, supportive, warm and friendly. In summary, this care home is highly recommended and gets 10/10.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

hollie Cobbett-Payne, Marketing Coordinator at West Cliff Hall Care Home responded to this review on 10 Oct 2016:

Hi Jackie,

It is lovely to hear your Dad is settling in so well. We hope he continues to enjoy his life at West Cliff Hall.

Thanks from all at the Hartford Care team.

I have very much enjoyed my stay at West Cliff Hall my room, the staff and care has been wonderful. I would highly recommend West Cliff Hall to all those seeking complete peace of mind in later life.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved into West Cliff Hall in April and he has settled in very well. The staff, the surroundings, the environment have all contributed to my dad feeling like he never wants to be anywhere else. After being very down after being moved from his old care home that shut down he now says that's the best thing that could of happened as he may never of come to West Cliff. Myself and my family could not wish for dad to be in a better place than West Cliff.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An amazing clean and welcoming care home. Very well run, with great facilities and great care to residents. Food is of a great standard with lots of choice. The rooms are very well decorated and extremely spacious. Cannot recommend enough to anyone thinking of going there or thinking of sending a relative to West Cliff.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Jim

Jim Bowie

Job Title: General Manager

Joined: 2017

Description:

Jim joined West Cliff Hall as the General Manager in 2017. Jim has a background in Hospitality Management and began his journey in the care sector in 2007. He has since been involved in the management of a variety of care homes in the South of England.

Jim has a passion for delivering person-centred care and feels privileged to have been able to meet and support our residents. Jim feels there are few jobs that allow the daily satisfaction and fulfilment that his does, allowing him to to make a difference in our residents lives.

Jim's goal is to create a warm, welcoming environment that is fun to live and work in.

Katie

Katie Dixon

Job Title: Deputy Manager

Joined: 2011

Description:

Katie was promoted to Deputy Manager at West Cliff Hall in 2017, having previously worked in the home as a Team Leader and Senior Care Assistant since 2011. Katie brings a wealth of knowledge and skills to her new role.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at West Cliff Hall Care Home