
West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)

we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)

It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.
West Cliff Hall benefits from strong management and committed team members, who ensure residents...
Care Provided by West Cliff Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Summer Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact West Cliff Hall Care Home for full pricing details and T&Cs.
Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Repeka Taukei(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (49)
- Couples/Companion Rooms (5)
- Single Rooms with ensuite Wet Room (49)
- Couples/Companion Rooms with ensuite Wet Room (5)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Large amount of Car Parking Space for visitors, Residents, family and friends.
West Cliff Hall Care Home Reviews (127)
West Cliff Hall Care Home has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 127 reviews.
I love everything that I do here.
Can't ask for anything more.
Thank you for your lovely review. We're so pleased to hear you're happy with everything and enjoying your time with us.
West Cliff Hall Care Home is warm and welcoming, so very friendly. Its like home from home. The staff are really ready to care for your every need. The medical team are excellent. The care home I can truly recommend, as a resedent I fully have seen first hand all the care from all who are excellent putting your needs first.This care home is very beautiful inside and outside. I fully recomment this beautiful care home, this is the place to enjoy the food and a wonderful time.
Thank you so much for your wonderful review and for taking the time to share your experience. Your kind words mean a great deal to all of us at West Cliff Hall Care Home. Providing compassionate, person-centred care in a warm and welcoming environment is at the heart of everything we do. We're also...
West Cliff - Outstanding!
Our family cannot speak highly enough of West Cliff. From the moment we first walked through the doors, the staff treated Mum with dignity, kindness, and real compassion. The team takes time to get to know each resident personally and always make sure the little things happen.
What stands out:
Staff: Always professional, attentive, and genuinely caring. They kept us updated without us having to chase.
Environment: West Cliff is spotless, bright, and feels like home. Mum loved being outside in the garden when the weather was nice.
Activities & Food: Great choice of activities and the food was excellent. Dietary needs are catered for without fuss.
Peace of mind: We knew Mum was safe, respected, and was truely happy there.
Management is approachable and truly listens.Choosing a care home is hard, but West Cliff gave us complete peace of mind.
Highly recommended.
Thank you so much for your wonderful review and for taking the time to share your family's experience at West Cliff. Your kind words mean a great deal to our entire team. We are delighted to hear that your mum felt safe, respected, and happy during her time with us, and that our staff's compassion,...
The staff are always friendly, caring, and professional. They go above and beyond to ensure every resident is comfortable and well looked after, and nothing is ever too much trouble. It is clear they genuinely care about the people they support, and that shines through in everything they do.
The home is always clean, welcoming, and has a lovely atmosphere.
As a family, knowing that my mum is receiving such excellent care gives us complete peace of mind. We are truly grateful for the dedication, patience, and kindness shown by every member of the team. I wouldn't hesitate to recommend this care home to anyone looking for care for their family member. My mum has settled in and now calls the staff her friends which I find very touching.
Thank you so much for taking the time to share such a heartfelt and thoughtful review. We are truly grateful for your kind words and it means a great deal to the whole team to know that your mum feels safe, valued, and at home with us.
Pleasant experience
Thank you for your lovely review. We're so pleased to hear that you had a pleasant experience with us. Your kind words mean a lot to our team, and we're grateful for your feedback. Thank you for being part of our home.
I lived here for 2 years and I enjoy the food. The staff are friendly they are very helpful - the home is clean.
Thank you for taking the time to share your feedback. We are delighted to hear that you have enjoyed living at West Cliff Hall for the past two years. It is wonderful to know that you enjoy the food, find our team friendly and helpful, and appreciate the cleanliness of the home. Our staff work hard...
I have lived here for one year. I enjoy the view, the food is tasty and I have plenty to eat.The staff are very friendly and helpful. My room has got a good view and the home is clean and tidy. I enjoy the activities.
Thank you for taking the time to share your feedback. We are delighted to hear that you have enjoyed living at West Cliff Hall over the past year. It is wonderful to know that you enjoy the views, the food, and the range of activities available. We are especially pleased that our team has made such...
My mum has been in West Cliff for I think nearly 4 years, and I dont have any complaints at all, Repeka is always available for any concerns I might have, she is always helpful and always very nice. I also like Chelsey again never too busy to help if I need to talk about anything. In fact all the staff are nice. I think most of them like my mum. I hope so, and for me its just knowing she is warm, safe, getting fed, and her meds at right times cos then she dosent get any seizures anymore, which was aworry years ago. Her memory is going downhill now and she is up and down so she is in the best place now. Thank you.
It means a lot to know that your mum feels...
I often book in to have a meal with mum and her two friends she has met there, oh my goodness there meals are delicious. I cannot recommend West Cliffe highly enough...I looked at a few and I'm so happy I chose West Cliffe...... mum is so very very happy there !!!
Thank you for your kind and thoughtful words. We are delighted to hear that your mother is so happy at West Cliff Hall and has settled in so well with us. It's wonderful to know she enjoys the activities, meals, and has made new friendships, and we truly appreciate your positive feedback about our...
I visited my friend and was happy to see them relaxed and comfortable in a pleasant environment. The staff was attentive and supportive, and the home had a calm and welcoming atmosphere. It is lovely to know my friend is being looked after so well.
Thank you so much for your kind words. We are delighted to hear that your friend feels relaxed and comfortable in our home. We endeavour to create a calm and welcoming environment at West Cliff Hall, where residents feel well cared for and supported.
We've been very happy with mum's care. The rooms, catering, facilities, services, events, cleanliness are all excellent, as are all the staff. We get plenty of updates, so we always know what is happening each week. The staff are lovely, very caring and patient, always attentive, they let us know how mum is doing and whether she needs anything. The home has a friendly atmosphere, is spacious with nice inside communal spaces as well as a patio, garden and large lawned area. I'm very happy mum is there and that she calls it her home. I have no criticisms at all.
Thank you for your wonderful feedback. We're delighted to hear that your mum is happy and feels at home with us. It's great to know that you appreciate our caring, attentive staff, as well as the rooms, facilities, catering, and communal spaces. Your kind words about the updates and friendly atmosphere mean a lot and will be shared with the team. We're so pleased your mum enjoys living here.
My mum moved into the care January 2026 after her health declined a hospital admission and increased memory loss. I live in Spain and came to see her. I visited her for 5 of the 7 days in UK. I was very impressed with the care mum is receiving. The staff are lovely and treat mum kindly and with respect. She has told my brother she feels safe there which puts my mind at rest. I just wanted to say thank you to all who look after my mum. I will be back in UK the end of April and look forward to seeing my mum again.
Thank you very much for your kind feedback. We're so pleased to hear that your mum is settling in well following her hospital stay. Moving into a new home can be a big transition, so it's especially reassuring to know she feels safe and supported with us.
We have been delighted with his care. He is happy and safe and the carers are supportive of him and us. He loves his room and all the activities and entertainment arranged. He enjoys the fun exercise sessions and says the food is excellent.
Thank you for taking the time to write this review. It is great to hear how happy your loved one is with the care and support they recieve at West Cliff Hall. It is also lovely to know how much they are enjoying all the activities and entertainment on offer. We will pass on your kind words to the team at West Cliff Hall.
My dad had a fall in August, following which he was unsafe to return home and live independently, we hummed and aahed several times, visited at odd moments and never felt under pressure. Dad's room is bright and airy with lovely views over to Southampton docks, there's always something for him to watch.
Food is great, the activities on offer are varied, though to be fair dad's not tried many, but he gets encouraged to try. The home provides lots of regular information and it's comforting to see a slimmed down version of the care notes online, which gives us reassurance of how he is.
GP and other care service staff visit regularly, hair, nails, OT, eyes, hearing very comprehensive.
Dad's very happy and content there. Thank you.
Thank you for taking the time to write this review. We understand how choosing a care home for a loved one can be a very difficult decision so we are happy to hear how well your dad has settled in at West Cliff Hall and is enjoying the freshly cooked meals made daily by our talented chefs. Seeing...
I had an amazing visit with my mother on 18th September and I brought along a friend too, we stayed and had lunch with mum and what a wonderful lunch it was too, restaurant quality, service warm and friendly to all the residents I was very impressed, my thanks to all staff at West cliff... mum enjoyed every minute of us dining with her.... thank you
Thank you for taking the time to write this review. It is wonderful to hear how much you enjoyed your visit with your mother which was made extra special, for both of you, by joining her for lunch. We are glad you enjoyed the meal, prepared by our wonderful chef and look forward to you joining us again. Your kind words will be passed on to the team at West Cliff Hall.
All in all, my experience has been a very pleasant one.
Thank you for sharing your experience! We're delighted to hear that it's been such a pleasant one, and we look forward to continuing to make your time with us just as positive. Thanks for taking the time to leave a review
Very happy with my care especially as I can be a bit difficult.
We are so pleased you are happy with the level of care you receive. You're not difficult at all, you just keep us on our toes-and we wouldn't have it any other way. It's our pleasure to care for you and we thank you for your review.
The most important thing when I moved into the care home was that I felt safe. Having had several falls prior to moving in so this was important. I have a nice room which I enjoy. I am happy to call West Cliff Hall Care Home 'My home'
Thank you for taking the time to write this review. It is wonderful to hear how happy you are at West Cliff Hall and you feel safe and supported. It is heartwarming to know you feel at home at West Cliff Hall and you are enjoying your room. Your kind words will be passed on to the team.
All of the carers are helpful, friendly and not too busy when you need help. The residents are very clean and spacious with excellent views. The staff are also helpful and friendly, always have time to listen to you. When he was in his last home he was in his room most of the times, so got very depressed. He is very happy at West Cliff.
Thank you so much for your lovely review. We're delighted to hear how happy your loved one is at West Cliff and that he's feeling more involved and supported. It means a lot to know our team is making a positive difference. We truly appreciate your feedback.
Having visited my grandmother in law I have found the place very clean, very friendly and when I have visited her in the dining area the food looks excellent. She looks very happy and well in her self.
We appreciate you taking the time to share your experience. We're so pleased to hear your grandmother-in-law is happy and well. That's exactly what we strive for with every resident. It's wonderful that you've found the home clean, welcoming, and the food to a high standard during your visits. Your feedback means a lot to the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Cliff Hall Care Home.
There are no upcoming events for West Cliff Hall Care Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for West Cliff Hall Care Home.
Meet the Team (2)

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.
I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.
I am looking forward to meeting you all soon at our beautiful home.

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.
Frequently Asked Questions about West Cliff Hall Care Home
What types of Care is West Cliff Hall Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does West Cliff Hall Care Home have?
There are 49 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at West Cliff Hall Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is West Cliff Hall Care Home to the centre of Southampton?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Cliff Hall Care Home to verify any information. View our terms and conditions. West Cliff Hall Care Home has an Enhanced Service -more info.