West Cliff Hall Care Home, Southampton, Hampshire
West Cliff Hall Care Home, Southampton, Hampshire
West Cliff Hall Care Home, Southampton, Hampshire

West Cliff Hall is a prestigious nursing and care home which occupies a prime site overlooking Hythe Marina and Southampton Water.

The purpose-built home provides modern, luxurious and spacious accommodation, including a music room, activities room, several sitting rooms and bright, airy dining room. All rooms have en-suite facilities, telephone, television and nurse call system. Residents are encouraged to bring their own personal effects. There has also been a newly added lifestyle kitchen, to encourage residents to maintain their independence.

West Cliff Hall provides caring and sympathetic staff, and a varied menu is provided by qualified chefs with special diets being catered for.

West Cliff Hall delivers the highest standards of care in a bespoke, well-designed building. With skilled staff, spacious modern accommodation and a warm, homely environment, West Cliff Hall is a welcoming, happy and peaceful place to live.

Group: Hartford Care Ltd

Person in charge: Shirley Bartlett (Interim Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 1

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

When travelling along the main Southampton Road A326 coming from Marchwood and Dibden Direction:
Pass Dibden Golf Club on left, travel for about 1/2 mile and enter Hythe. Take the first Left into West Street and follow the road for about 1/2 a mile where West Cliff Hall will become visible.
When coming from the South and Dibden Perlieu direction:
When travelling along the Main Southampton Road the A326 continue through Hythe until the Shell Garage is passed on Right. Take the third right into West Street and follow the road for about 1/2 a mile where West Cliff Hall will become visible.

Parking:

There is a large amount of Car Parking Space for visitors, Residents and their family and friends.

Latest Care Quality Commission* Report on West Cliff Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 West Cliff Hall Care Home has a Review Score of 9.4 (9.443)

The Review Score of 9.4 (maximum of 10) for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for West Cliff Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.935 for West Cliff Hall Care Home is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.508 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.8 Target = 0.508

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West Cliff Hall Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to West Cliff Hall Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Relative of Resident/Service User
    1

The staff are very welcoming, helpful and cheerful. Nothing is too much trouble when asked to do something, it is done in an appropriate manner and with diligence. Patience is a virtue and they are all very virtuous and kind. The care home is very clean and has many choices for the residents to have an interest in ie. rabbits, fish, budgerigar and lovely activity room. It is like a hotel!! The gardens are excellent too.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at West Cliff Hall since October 2016. Cannot fault any aspects of this building. The facilities are first class my mother's room and her on suite is superb.
The staff are wonderful with all my mother's needs. She is looked after in a very caring way Dementia is a terrible illness and is very demanding. I cannot praise the staff enough at West Cliff Hall Care Home.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is one of the best care homes, if not the best that me and my wife have seen.
The manager and his staff are second to none.
We are more than satisfied with our care. Thank you all very, very much.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our stay was very very good.
All there staff were excellent.
Everything was done well.
Thank you.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent two separate weeks at West Cliff Hall near the end of 2015. After each week, her physical and mental wellbeing shot up. In the new year (Jan 2016), she decided to move to West Cliff permanently and she chose the same room. She loves her room, with its own bathroom (with spacious walk-in shower) and great views over the Solent, watching the ships go to and fro. All the rooms and corridors in the home are spacious so (unlike some other places) there’s no problem with mum bumping into things and people with her walking aid, and she doesn’t feel hemmed in. She's been there a year now and has settled in well, loves all the attention she gets and her condition seems to have stabilised. The staff are always professional, helpful and attentive. We had looked at a lot of other care homes but this was the only one that ticked all our boxes, and it’s such a relief to know that it wasn’t just a false ‘first impression’.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad spent 2 weeks respite care in West Cliff back in August - he absolutely loved it. When the chance came for permanent residence we all jumped at the opportunity, and in his words (one month later) he said "It is the best decision that I have made" he is joining in and interacting well with other residents and activities. He has a fantastic room with awesome views over the Solent. Dad has always enjoyed his food and the quality and varied menu ticks all of his boxes - especially his bottle of beer and glass of wine. The management and staff from the beginning have been Professional, understanding, supportive, warm and friendly. In summary, this care home is highly recommended and gets 10/10.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

hollie Cobbett-Payne, Marketing Coordinator at West Cliff Hall Care Home responded to this review on 10 Oct 2016:

Hi Jackie,

It is lovely to hear your Dad is settling in so well. We hope he continues to enjoy his life at West Cliff Hall.

Thanks from all at the Hartford Care team.

I have very much enjoyed my stay at West Cliff Hall my room, the staff and care has been wonderful. I would highly recommend West Cliff Hall to all those seeking complete peace of mind in later life.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved into West Cliff Hall in April and he has settled in very well. The staff, the surroundings, the environment have all contributed to my dad feeling like he never wants to be anywhere else. After being very down after being moved from his old care home that shut down he now says that's the best thing that could of happened as he may never of come to West Cliff. Myself and my family could not wish for dad to be in a better place than West Cliff.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An amazing clean and welcoming care home. Very well run, with great facilities and great care to residents. Food is of a great standard with lots of choice. The rooms are very well decorated and extremely spacious. Cannot recommend enough to anyone thinking of going there or thinking of sending a relative to West Cliff.

How likely would you be to recommend West Cliff Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Katie

Katie Dixon

Job Title: Deputy Manager

Joined: 2011

Description:

Deputy Manager of West Cliff Hall.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at West Cliff Hall Care Home