West Cliff Hall Care Home

West Street, Hythe, Southampton SO45 6AA
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9.7 114 Reviews
  • West Cliff Hall Care Home, Southampton
Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents are not only safe and well cared for, but also happy and content. The trained, compassionate and caring team has created an exceptional residential care home that provides a full programme of activities, entertainment and outings to cater for everyone’s taste.

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. The home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.

West Cliff Hall also benefits from a hairdressing salon, video calling to keep in touch with family and friends, fully inclusive laundry service and homemade meals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

Special offer - for a limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact West Cliff Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Repeka Taukei (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.

West Cliff Hall Care Home Reviews (114)

9.7

West Cliff Hall Care Home has a Review Score of 9.7 (9.688) out of 10, based on 32 reviews in the last 2 years.
Over all time West Cliff Hall Care Home has 114 reviews.

Overall Experience
  • 83
  • 25
  • 1
  • 1
  • 4
Date Published
  • 114
  • 11
  • 17
  • 32
  • 82
Reviewer Connection to West Cliff Hall Care Home
  • 30
  • 28
  • 24
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 114, showing 41-60
Review from Duncan B (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite the challenges and changes of the last few years, it has been reassuring to see the level of care my mum has received at West Cliff. Each member of staff has a level of awareness and understanding of my mum that I would expect if there were only a handful of residents. Thank you!
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It has been a very challenging time for all of us here, but the care and safety of our residents are of paramount importance at all times. It is our pleasure to care for your mum and we will share your lovely comments with all the team who are looking after her.

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Review from Margaret R (Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy here, open spaces all around. The staff are professional and happy.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely words about West Cliff Hall. We really are one big happy family here in our lovely care home with its beautiful garden and fantastic views across the water. We are so glad you are part of our family.

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Review from Helen C (Daughter of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very impressed at the welcome and all the effort that the staff put into making the Garden Party on June 3rd for the celebration of the Queens Platinum Jubilee so special. We were impressed with the BBQ and the general catering that had been done. Consideration had been given to entertainment
for the little ones with a bouncy castle and for the adults with the live and very good singer. You could just tell that the staff also enjoyed it and Mum was singing along and even encouraged by a carer to get up and ‘dance’ (well move her arms and wiggle her hips!).
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your fantastic comments about West Cliff Hall. We are so glad you enjoyed our Queen's Platinum Jubilee garden party. We love organising these very special events for our ladies, gentlemen and loved ones as it really shows what a big happy family we all are. We will share your review with our terrific team members who organised the garden party.

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Review from S A (Daughter-in-law of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to West Cliff Hall Care Home, my mother has received excellent care and attention. All of the staff are efficient and friendly.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It is our pleasure to care for your mother and we are so thrilled you are happy with the way in which we are looking after her.

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Review from John S (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has never looked so well, she's radiant. The care she gets is considered and always in my mother's best interest. From the manager to the team, they care! I feel welcome whenever I visit and feel free to interact with the daily activities. Truly a blessing to be cared for in this beautifully
located home.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a fantastic review of West Cliff Hall. We too are delighted to see your mother glowing with wellness in our care. It is our pleasure to have you both as part of our very special West Cliff Hall family. We will share your lovely words with all our wonderful West Cliff Hall team.

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Review from Betty O (Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first time in the care home, and I could not manage without their help.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. We love having you here as part of our happy West Cliff family, helping you live your best life with us.

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Review from Byron O (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
At 95 years young my mother moved into West Cliff Hall Care Home initially for a period of respite following a couple of falls. We soon agreed that this was the level of support she needed for her future. Facilities are excellent inside the building with beautiful gardens and views across Southampton
Water. Staff and management have been very friendly, and welcoming from day 1, supporting the life-changing transition for mother with utmost respect and understanding. A good programme of activities is provided and facilitated, and independence is encouraged with a careful eye on the health and wellbeing of residents. Visiting by family and friends is straightforward and welcomed, and we all feel and appreciate the homely atmosphere.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic feedback about West Cliff Hall. It is our pleasure to care for your mother and provide her with a level of support to help her live her best life with us. We really appreciate your kind comments about our wonderful team, our beautiful care home, its gardens and the view across Southampton Water. We are all so fortunate to live and work in such a spectacular location.

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Review from Lesley P (Daughter of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
During my father's short stay at West Cliff Hall he found the overall stay enjoyable and the staff helpful and friendly.
His room was very roomy and comfortable with lovely views.
He enjoyed all of the activities and the trip out to the local garden centre.
He will be back!
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely review of West Cliff Hall. We are so glad your father enjoyed his stay with us, especially the activities we organise for our ladies and gentlemen. We look forward to welcoming him back!

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Review from E W (Relative of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very welcoming and has a fresh sophisticated interior. The staff I have met are all very approachable and friendly. The home is very secure. West Cliff Hall feels like a big family all working together to provide good care. They are always very accommodating and provide lots of activities
for the residents to enjoy. I really enjoy seeing all of the wonderful things they get up to on their Facebook page. It’s a great way to stay connected.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What lovely words about West Cliff Hall. It is a pleasure to look after your loved one. We are one big happy family here and we ensure there is never a dull moment with all our activities for our ladies and gentlemen to enjoy. We shall share your wonderful comments with all the West Cliff Hall team.

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Review from Angela G (Daughter of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the placement for my mother to be satisfactory, the staff of continuous employment over the last two years have had a great presence at all times. However, over this period of time, there has been many changes of staff and three new managers, but on this point, I would like to express my
thanks for the continuous support of the staff and manager. I feel its rooms are looking very tired and in need of refurbishment. In my opinion, the bedrooms are the heart of the residents, so brightness and being inviting would be an advantage. I have asked for my mother to be moved to a brighter room.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your review and the points you raise in it about West Cliff Hall. We are doing everything we can to meet your requirements for your mother and will be in contact with you once we have found a satisfactory solution.

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Review from P S (Daughter-in-law of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a respite resident at West Cliff Hall. Although it was a short stay she enjoyed it. The care is of a high standard and the staff are very friendly. I would definitely recommend West Cliff Hall and will be looking to book another respite stay.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your lovely words about West Cliff Hall. It was our pleasure to look after your mother-in-law during her respite stay with us. We look forward to welcoming her and you back sometime in the near future. We shall share your wonderful comments with the team that cared for her.

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Review from Brian H (Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care and all staff are great.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely review of West Cliff Hall. It is our pleasure to care for you and to know how much you appreciate everything we do to help you live your best life.

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Review from P H (Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here and I enjoy it very much (especially the food). The staff are very nice indeed.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your wonderful review of West Cliff Hall. It is our pleasure to have you as part of our happy West Cliff family. We shall pass on your compliments to our brilliant chef and your appreciation to our terrific team.

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Review from L R (Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very good.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely review of West Cliff Hall. It's our pleasure to look after you and we are so glad you are happy in our care.

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Review from William H (Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having lost my wife in a horrific accident, I spent some time in hospital. My family obviously considered that I could not look after myself and they collected me from the hospital and bought me to West Cliff Hall Nursing Home. Living here is easy. The rooms are very comfortable, the food is excellent
and the staff make us all very welcome.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your wonderful words about West Cliff Hall. We were all deeply saddened by the loss of your wife and fully understood your family's concern about your well-being afterwards. It is our pleasure to look after you now and to ensure you and your family feel welcome as part of our West Cliff Hall family.

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Review from Peggy A (Respite Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always have a smile on their faces, which sets off a happy atmosphere. They are always busy but always produce a smile.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your review of West Cliff Hall. It is our pleasure to look after you and ensure there is always a happy atmosphere in our lovely care home. We always like to put on a happy face here!

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Review from E C (Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I very much enjoy and staff have been nice.
I have enjoyed being here.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you very much for your lovely review of West Cliff Hall. It is our pleasure to care for you, and we are delighted that you are enjoying being part of our wonderful West Cliff Hall family.

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Review from G Z (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, you are always warmly greeted - often my visits are booked at short notice and they are always accommodating, there is nothing to hide! My elderly mother is treated with dignity and kindness - they are very caring on the whole. A lovely birthday afternoon was organised and even the chef
went the extra mile! Management down, this is a well run home!
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely review of West Cliff Hall. It is a great pleasure to look after your mother, and we were delighted to celebrate her birthday with everyone. We shall share your wonderful words with our terrific team who are caring for her.

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Review from M M (Son of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needed to move Mum out of the house for a week to get central heating sorted - Mum wasn't too happy to go but in the end, with the help of the staff, Mum moved into West Cliff Hall for the week and she is enjoying it. She is hardly ever in her room - I am just so happy to hear Mum is mixing with others
and having fun.
Couldn't thank the staff enough for all the help in making my mum's stay special. Great place.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What wonderful words about West Cliff Hall! We were so pleased we could come to the rescue when you needed to sort out your mum's house. It's a pleasure to have her here as part of our wonderful happy family. We shall share your super review with our fabulous team.

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Review from Laura-Jo S (Friend of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful home. Everywhere is immaculate, and the decor is beautiful. The staff made my friend very welcome, and he settled in straight away. The staff are very dedicated, kind, helpful and supportive. The food is excellent, as are the entertainment and activities! It has a very homely, happy
environment.
Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic review of West Cliff Hall. It is a beautiful home, and we are so delighted that your friend has settled in so well with us. We shall ensure he stays happy and safe in our care. We shall share your wonderful words with the team who are looking after him.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for West Cliff Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for West Cliff Hall Care Home is calculated as follows: ( (306 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (9 Poors x 2) + (6 Very Poors x 1) ) ÷ 378 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Cliff Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 26 Aug 2025

Vacancies available. For more information please contact West Cliff Hall.

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Awards / Recognitions (9)

Meet the Team (2)

Repeka

Repeka Taukei

Job Title: Home Manager Joined: 2014

My name is Repeka Taukei and I am Home Manager at West Cliff Hall.


I joined the Hartford Care family in 2012. It’s been a great and rewarding journey and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.


I am looking forward to meeting you all soon at our beautiful home.

Andreea

Andreea Onofrei

Job Title: Deputy Manager Joined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.

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