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West Cliff Hall Care Home

West Street, Hythe, Southampton, Hampshire SO45 6AA
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West Cliff Hall feels like a big family all working together to provide good care.E W(Relative of Resident/Service User)
West Cliff Hall Care Home, Southampton
we all feel and appreciate the homely atmosphere.Byron O(Son of Resident/Service User)
West Cliff Hall Care Home, Southampton
It's wonderful here and the staff are the same - happy to be here.William S(Resident / Service User)
West Cliff Hall Care Home, Southampton

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens and overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.

West Cliff Hall benefits from strong management and committed team members, who ensure residents...  

Care Provided by West Cliff Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Residential Dementia CareFrom £1,500From £1,500

Special Summer Offer - Prices start from £1500 per week, when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.

Contact West Cliff Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Repeka Taukei(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (49)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Large amount of Car Parking Space for visitors, Residents, family and friends.

West Cliff Hall Care Home Reviews (127)

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9.8

West Cliff Hall Care Home has a Review Score of 9.8 (9.772) out of 10, based on 31 reviews in the last 2 years. Over all time West Cliff Hall Care Home has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from J G (Relative of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

Came to visit my aunt recently at West Cliff Hall, I hadn't been before so didn't know what to expect. I was made to feel welcome around the home, the staff were friendly and the home looked clean and very nicely decorated My aunt is clearly being well looked after by all concerned, the room she has is warm and cosy and nice to see lots of her own personal belongings around.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at West Cliff Hall Care Home

Thank you for taking the time to write this lovely review. We appreciate hearing how welcome you were made to feel when you visited West Cliff Hall and how pleased you were with the home and how well your aunt is being cared for. It's great to hear that you are happy with her room and that she is...  

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Review from E B (Resident / Service User) published on 27 November 2023 Submitted via Postal Card
Overall Experience
I am comfortable here and never feel I'm wanting for anything.

I enjoy my days and I have made some friends too.

Reply from Lindsay Mahoney, Area Administrator at West Cliff Hall Care Home

Thank you for taking the time to let us know how much you are enjoying your time at West Cliff Hall. We will pass this on to all the staff who will be so pleased to hear this.

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Review from C H (Grandson of Resident) published on 9 October 2023 Submitted via Website
Overall Experience
I would like to start by highlighting the excellent support/care that has been provided to my grandad since he arrived at West Cliff Hall Care Home.
I was very appreciative knowing my grandad was going into a care home to start with from the little bungalow he shared with my nan for a long period of time.
I can not express in words the gratitude I have towards the staff members for the dedication they show in their roles and the compassion that is shown not just to my grandad but to the other residents within West Cliff.
The care that is in place is person-centred to their needs and I praise you all at West Cliff for the 5* service that you deliver on a daily basis.
Your dedication to your roles is highly visible and does not go unnoticed.
So to wrap this up, those concerns and apprehensions I had at the start, are no longer there and I know my grandad is comfortable and that his support needs are met.
Again thank you all.

Kinda regards.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

Thank you so much for your kind words about the care your grandad has received at West Cliff Hall. We are so grateful for your 5* review and your feedback about our compassionate and dedicated team members. It's our privilege to care for your grandad, we are so pleased he has settled in so well with us, and you feel assured he is in good hands.

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Review from Jackie Y (Daughter of Resident) published on 28 September 2023 Submitted via Website
Overall Experience

While visiting Dad, he had a cup of coffee brought in by a very nice young lady. Also, the very nice and polite staff asked if they should come back later to change bedding and clean his room. He seems to be very happy with the service he’s getting.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

Thank you for taking the time to leave a review. We are very pleased to hear our team are tending to your father's needs and he is happy with the service he is receiving. We shall pass your kind comments on to the team at West Cliff Hall.

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Review from Amanda H (Relative of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
I visited with my daughter today who is the great-granddaughter of a resident. We were made to feel very welcome the staff were very friendly offering us coffee and chatted when they could.

My Grandfather-in-law is very happy living here even though it has been a short while and was talking about maybe taking part in one of the outings on a boat in the near future.

Reply from Jenni Laffoley, Brand Marketing Manager at West Cliff Hall Care Home

We are so pleased you and your daughter were made to feel welcome when you visited West Cliff Hall. It's our pleasure to look after your grandfather-in-law, and we are so pleased he has settled in with us so well, it's great he is interested in participating in some of our activities too. Thank you for your kind comments.

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Review from Patricia O (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Website
Overall Experience

Mum has been in Westcliff Hall since March 2022 and has settled in well. The staff are very encouraging towards her, and she does try to join in all the activities that appeal to her. Thank you to all the staff for all your hard work and making the home a happy environment to live in. I would recommend the home to other people looking for residential care.

Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home

Very many thanks to you for submitting such positive comments on your Mum's care whilst she's been at West Cliff Hall. We're so pleased that she's settled in and joins in with the activities she enjoys. We're so proud of our teams and know that they will be so grateful to hear your really lovely feedback. Thanks again and best wishes to you.

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Review from J M (Sister of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience

Such a wonderful, friendly home; everyone is so kind and helpful. My brother is very happy at West Cliff Hall Care Home.

Reply from Diana Nisbet, Marketing Executive at West Cliff Hall Care Home

Very many thanks for taking the time to submit such a lovely review about West Cliff Hall. We're so glad to hear that your brother is happy there and enjoying life at the home.

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Review from Douglas A (Resident / Service User) published on 23 December 2022 Submitted via Postal Card
Overall Experience

My stay here has been fantastic. All the staff have been wonderful.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

We are so pleased to hear how much you have enjoyed your stay with us, we shall share your positive comments with the rest of our wonderful team.

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Review from G A (Son of Resident) published on 16 December 2022 Submitted via Website
Overall Experience
My father was initially very reluctant to come to a care home for much-needed respite care, but in the space of a week, the staff had completely turned around his attitude and contributed to a remarkable recovery from a series of falls at home - which can only be due to the quality of care provided.

I had already viewed the home over a year ago just in case we needed it in the future and every member of staff I have dealt with has been very professional and genuinely caring. The care home was able to swiftly assess my father when we were having problems and admit him within a few days which made the entire process relatively stress-free. As this was only a short stay for respite I could not fully assess the activities, but the programme looked good. The standard of renovation and decoration of the original part of the building is very high. The room was spacious and en suite well designed but if staying for a longer period would need personal items/small furniture to feel homely.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

Thank you for your kind review. We are so pleased we were able to change your father's perception of living in a care home and help in his recovery. At West Cliff Hall, we know moving into a care home can be stressful for everyone involved, so we will always help in any way we can to make the...  

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Review from Clive B (Resident / Service User) published on 17 October 2022 Submitted via Postal Card
Overall Experience

Living here is like being in a big happy family.

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

We are so thrilled you feel this way and are very happy you are part of our Hartford Care Family.

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Review from K R (Sister-in-law of Resident) published on 14 October 2022 Submitted via Website
Overall Experience
Thank you to all the staff at West Cliff Hall Care Home. From the first day of the manager showing us around, we were made to feel welcome within the week my sister-in-law had moved in; the staff were so helpful she was made to feel at ease from her first minute.

They started care from when we arrived, made her tea, took her down for lunch while we made up the room to make it feel a little like home, showered her and washed her hair; she looked like a new lady. We have had a few troubles with settling in, it's nothing to do with West Cliff Hall, it's just circumstances, but they have made every effort to help my sister-in-law - they even moved her to another room and painted the door a different colour. Through the thunders storms, a member of staff sat with her to keep her feeling safe. They made a difficult situation a little easier for us all, so a big thank you to you all!

Reply from Jenni Laffoley, Marketing Manager (Brand) at West Cliff Hall Care Home

Thank you for your kind words about West Cliff Hall. We're pleased you were made to feel so welcome at the home and that your sister-in-law has been well cared for and feels safe. We will pass your lovely comments on to the whole team.

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Review from Amanda G (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience

Mum has been at West Cliff now for ten months, she is happy, settled and well looked after. West Cliff Hall has a Facebook page and is excellent at posting pictures of the residents doing various activities during the week. Mum even went sailing this week! It is a great way of keeping up with what Mum is doing, as she doesn't remember it can be a good conversation starter during visits. I wouldn't hesitate to recommend West Cliff to anyone having to move a loved one to a care home. Keep up the good work.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a fantastic review of West Cliff Hall! There is never a dull moment here and we really love helping our ladies and gentlemen to live their best lives with us. Thank you so much for your recommendation which we really appreciate and will share will all the team looking after your mum.

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Review from William S (Resident / Service User) published on 21 July 2022 Submitted via Postal Card
Overall Experience

It's wonderful here and the staff are the same - happy to be here.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. It is our pleasure to care for you and have you as part of our happy West Cliff family.

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Review from Duncan B (Son of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

Despite the challenges and changes of the last few years, it has been reassuring to see the level of care my mum has received at West Cliff. Each member of staff has a level of awareness and understanding of my mum that I would expect if there were only a handful of residents. Thank you!

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It has been a very challenging time for all of us here, but the care and safety of our residents are of paramount importance at all times. It is our pleasure to care for your mum and we will share your lovely comments with all the team who are looking after her.

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Review from Margaret R (Resident / Service User) published on 23 June 2022 Submitted via Postal Card
Overall Experience

Happy here, open spaces all around. The staff are professional and happy.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your lovely words about West Cliff Hall. We really are one big happy family here in our lovely care home with its beautiful garden and fantastic views across the water. We are so glad you are part of our family.

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Review from Helen C (Daughter of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

We were very impressed at the welcome and all the effort that the staff put into making the Garden Party on June 3rd for the celebration of the Queens Platinum Jubilee so special. We were impressed with the BBQ and the general catering that had been done. Consideration had been given to entertainment for the little ones with a bouncy castle and for the adults with the live and very good singer. You could just tell that the staff also enjoyed it and Mum was singing along and even encouraged by a carer to get up and ‘dance’ (well move her arms and wiggle her hips!).

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your fantastic comments about West Cliff Hall. We are so glad you enjoyed our Queen's Platinum Jubilee garden party. We love organising these very special events for our ladies, gentlemen and loved ones as it really shows what a big happy family we all are. We will share your review with our terrific team members who organised the garden party.

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Review from S A (Daughter-in-law of Resident) published on 17 June 2022 Submitted via Postal Card
Overall Experience

Since moving to West Cliff Hall Care Home, my mother has received excellent care and attention. All of the staff are efficient and friendly.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you for your very kind words about West Cliff Hall. It is our pleasure to care for your mother and we are so thrilled you are happy with the way in which we are looking after her.

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Review from John S (Son of Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

My mother has never looked so well, she's radiant. The care she gets is considered and always in my mother's best interest. From the manager to the team, they care! I feel welcome whenever I visit and feel free to interact with the daily activities. Truly a blessing to be cared for in this beautifully located home.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

What a fantastic review of West Cliff Hall. We too are delighted to see your mother glowing with wellness in our care. It is our pleasure to have you both as part of our very special West Cliff Hall family. We will share your lovely words with all our wonderful West Cliff Hall team.

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Review from Betty O (Resident / Service User) published on 12 June 2022 Submitted via Postal Card
Overall Experience

This is my first time in the care home, and I could not manage without their help.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your very kind words about West Cliff Hall. We love having you here as part of our happy West Cliff family, helping you live your best life with us.

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Review from Byron O (Son of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

At 95 years young my mother moved into West Cliff Hall Care Home initially for a period of respite following a couple of falls. We soon agreed that this was the level of support she needed for her future. Facilities are excellent inside the building with beautiful gardens and views across Southampton Water. Staff and management have been very friendly, and welcoming from day 1, supporting the life-changing transition for mother with utmost respect and understanding. A good programme of activities is provided and facilitated, and independence is encouraged with a careful eye on the health and wellbeing of residents. Visiting by family and friends is straightforward and welcomed, and we all feel and appreciate the homely atmosphere.

Reply from Alison Reijman, PR Coordinator at West Cliff Hall Care Home

Thank you so much for your fantastic feedback about West Cliff Hall. It is our pleasure to care for your mother and provide her with a level of support to help her live her best life with us. We really appreciate your kind comments about our wonderful team, our beautiful care home, its gardens and...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for West Cliff Hall Care Home.

Meet the Team (2)

Repeka Taukei
Repeka TaukeiJob Title:Home ManagerJoined: 2014

My name is Repeka Taukei, and I am Home Manager at West Cliff Hall.

I joined the Hartford Care family in 2012. It’s been a great and rewarding journey, and the team takes pride in looking after our residents, families and visitors to ensure everyone feels safe and happy at all times.

I am looking forward to meeting you all soon at our beautiful home.

Andreea Onofrei
Andreea OnofreiJob Title:Deputy ManagerJoined: 2021

I have worked at West Cliff Hall and was very sad to leave. But I am back now and so happy to be working with Repeka. I am a very ambitious person who always wants to achieve my goals. I am 100% committed to my job and my residents.

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