West Cliff Hall Care Home

Care for my nan has been attentive during her stay, particularly in adjusting to her needs after a serious fall. I am grateful for the encouraged involvement in activities and mealtimes as loneliness was a key concern for my nan at home. Staff are welcoming, friendly and supportive of the family's input and wishes.

From the housekeeping staff to the manager and every person in between, you showed compassion, you always asked how we were, you always were ready and willing to help, to suggest something that could help and implement it straight away. So thank you, thank you, thank you, we could not have wished for a better place for him to spend his last days.

I have been visiting my sister-in-law for just over one year and have always found the staff very friendly, helpful and show great respect, compassion and understanding.

The activities are well thought out and try to accommodate the likes of everyone.

Came to visit my aunt recently at West Cliff Hall, I hadn't been before so didn't know what to expect. I was made to feel welcome around the home, the staff were friendly and the home looked clean and very nicely decorated My aunt is clearly being well looked after by all concerned, the room she has is warm and cosy and nice to see lots of her own personal belongings around.

I enjoy my days and I have made some friends too.

Kinda regards.

While visiting Dad, he had a cup of coffee brought in by a very nice young lady. Also, the very nice and polite staff asked if they should come back later to change bedding and clean his room. He seems to be very happy with the service he’s getting.

My Grandfather-in-law is very happy living here even though it has been a short while and was talking about maybe taking part in one of the outings on a boat in the near future.

Mum has been in Westcliff Hall since March 2022 and has settled in well. The staff are very encouraging towards her, and she does try to join in all the activities that appeal to her. Thank you to all the staff for all your hard work and making the home a happy environment to live in. I would recommend the home to other people looking for residential care.

Such a wonderful, friendly home; everyone is so kind and helpful. My brother is very happy at West Cliff Hall Care Home.

My stay here has been fantastic. All the staff have been wonderful.

I had already viewed the home over a year ago just in case we needed it in the future and every member of staff I have dealt with has been very professional and genuinely caring. The care home was able to swiftly assess my father when we were having problems and admit him within a few days which made the entire process relatively stress-free. As this was only a short stay for respite I could not fully assess the activities, but the programme looked good. The standard of renovation and decoration of the original part of the building is very high. The room was spacious and en suite well designed but if staying for a longer period would need personal items/small furniture to feel homely.

Living here is like being in a big happy family.

They started care from when we arrived, made her tea, took her down for lunch while we made up the room to make it feel a little like home, showered her and washed her hair; she looked like a new lady. We have had a few troubles with settling in, it's nothing to do with West Cliff Hall, it's just circumstances, but they have made every effort to help my sister-in-law - they even moved her to another room and painted the door a different colour. Through the thunders storms, a member of staff sat with her to keep her feeling safe. They made a difficult situation a little easier for us all, so a big thank you to you all!

Mum has been at West Cliff now for ten months, she is happy, settled and well looked after. West Cliff Hall has a Facebook page and is excellent at posting pictures of the residents doing various activities during the week. Mum even went sailing this week! It is a great way of keeping up with what Mum is doing, as she doesn't remember it can be a good conversation starter during visits. I wouldn't hesitate to recommend West Cliff to anyone having to move a loved one to a care home. Keep up the good work.

It's wonderful here and the staff are the same - happy to be here.

Despite the challenges and changes of the last few years, it has been reassuring to see the level of care my mum has received at West Cliff. Each member of staff has a level of awareness and understanding of my mum that I would expect if there were only a handful of residents. Thank you!

Happy here, open spaces all around. The staff are professional and happy.

We were very impressed at the welcome and all the effort that the staff put into making the Garden Party on June 3rd for the celebration of the Queens Platinum Jubilee so special. We were impressed with the BBQ and the general catering that had been done. Consideration had been given to entertainment for the little ones with a bouncy castle and for the adults with the live and very good singer. You could just tell that the staff also enjoyed it and Mum was singing along and even encouraged by a carer to get up and ‘dance’ (well move her arms and wiggle her hips!).