West Cliff Hall Care Home

Since moving to West Cliff Hall Care Home, my mother has received excellent care and attention. All of the staff are efficient and friendly.

My mother has never looked so well, she's radiant. The care she gets is considered and always in my mother's best interest. From the manager to the team, they care! I feel welcome whenever I visit and feel free to interact with the daily activities. Truly a blessing to be cared for in this beautifully located home.

This is my first time in the care home, and I could not manage without their help.

At 95 years young my mother moved into West Cliff Hall Care Home initially for a period of respite following a couple of falls. We soon agreed that this was the level of support she needed for her future. Facilities are excellent inside the building with beautiful gardens and views across Southampton Water. Staff and management have been very friendly, and welcoming from day 1, supporting the life-changing transition for mother with utmost respect and understanding. A good programme of activities is provided and facilitated, and independence is encouraged with a careful eye on the health and wellbeing of residents. Visiting by family and friends is straightforward and welcomed, and we all feel and appreciate the homely atmosphere.

He will be back!

The home is very welcoming and has a fresh sophisticated interior. The staff I have met are all very approachable and friendly. The home is very secure. West Cliff Hall feels like a big family all working together to provide good care. They are always very accommodating and provide lots of activities for the residents to enjoy. I really enjoy seeing all of the wonderful things they get up to on their Facebook page. It’s a great way to stay connected.

I have found the placement for my mother to be satisfactory, the staff of continuous employment over the last two years have had a great presence at all times. However, over this period of time, there has been many changes of staff and three new managers, but on this point, I would like to express my thanks for the continuous support of the staff and manager. I feel its rooms are looking very tired and in need of refurbishment. In my opinion, the bedrooms are the heart of the residents, so brightness and being inviting would be an advantage. I have asked for my mother to be moved to a brighter room.

My mother-in-law was a respite resident at West Cliff Hall. Although it was a short stay she enjoyed it. The care is of a high standard and the staff are very friendly. I would definitely recommend West Cliff Hall and will be looking to book another respite stay.

Overall care and all staff are great.

I am a resident here and I enjoy it very much (especially the food). The staff are very nice indeed.

Overall, very good.

Having lost my wife in a horrific accident, I spent some time in hospital. My family obviously considered that I could not look after myself and they collected me from the hospital and bought me to West Cliff Hall Nursing Home. Living here is easy. The rooms are very comfortable, the food is excellent and the staff make us all very welcome.

The staff always have a smile on their faces, which sets off a happy atmosphere. They are always busy but always produce a smile.

I have enjoyed being here.

On arrival, you are always warmly greeted - often my visits are booked at short notice and they are always accommodating, there is nothing to hide! My elderly mother is treated with dignity and kindness - they are very caring on the whole. A lovely birthday afternoon was organised and even the chef went the extra mile! Management down, this is a well run home!

Couldn't thank the staff enough for all the help in making my mum's stay special. Great place.

This is a beautiful home. Everywhere is immaculate, and the decor is beautiful. The staff made my friend very welcome, and he settled in straight away. The staff are very dedicated, kind, helpful and supportive. The food is excellent, as are the entertainment and activities! It has a very homely, happy environment.

Very happy. Everybody seems to be working. The staff are very nice. The food is very good and the menu is very good.

My partner stayed here for 5 months or so and I will say the staff are all lovely and so friendly. The food is good and I'm allowed to stay to lunch on occasions with my partner which is great. The gardens are well cared for and the back has a great aspect to Southampton Water, which enables residents to view all the cruise and cargo ships that use the port.

The care provided to my mother has been of the highest level with extremely compassionate carers, who treat her with respect, dignity and friendship. The only area of concern has been the turnover in management. However, the recent appointment of the manager who has previous experience of this home appears to be a step in the right direction to resolve this issue.