Newbridge House

261 Tettenhall Road, Wolverhampton WV6 0DE
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10 71 Reviews
  • Newbridge House, Wolverhampton
Newbridge House in Tettenhall Road, Wolverhampton, is a care home specialising in caring for adults with dementia, EMI and residential needs.

All care provided is person-centred to ensure each individual's holistic needs are met. The aim is to enable each resident to lead a life that maximises their personal potentials while ensuring this is achieved in a safe positive and homely environment.

Their core values are choice, independence, inclusion and dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £846 – £1049
  • Self-Funded Residential Dementia Care: £846 – £1049
  • RESPITE Self-Funded Residential Care: £846 – £1049
  • RESPITE Self-Funded Residential Dementia Care: £846 – £1049

These prices are only a guideline, please contact Newbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Birkdale Homes UK LTD

Person in charge

  • Nicola Whittingham (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals expected from all avenues. Critea is must be able to stand to weight bear as a minimum.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (14)

Newbridge House Reviews (71)

Total of 71, showing 21-40
10

Newbridge House has a Review Score of 10 (9.950) out of 10, based on 30 reviews in the last 2 years. Over all time Newbridge House has 71 reviews.

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  • 68
  • 3
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Review from Dawn H (Niece of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt is happy and well looked after. I would thoroughly recommend Newbridge House.

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Review from S M (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my father so well. He was happy and cared for, and found everyone there to be always so positive, happy and very caring! He particularly loved the food! Knowing he was so well looked after gave us peace of mind and such reassurance- thank you to everyone at Newbridge House!

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Review from Kerry L (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident for over 18 months and it's been hard not having her living in her own home, but I know that although Mom has Alzheimer's and is getting quite frail that she is well cared for and safe. I have had relatives in other care homes which have frankly made me despair that these
places are allowed to continue to keep their doors open at all. I have faith in the staff to tend to my mom's needs and keep her clean and well fed and I'm very happy to say she's a resident at Newbridge House Care Home.

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Review from L F (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mom moved into Newbridge House I have felt so relaxed knowing she is receiving round the clock care and that she is with other people. The care staff are all amazing and absolutely lovely. They make me (and my dog!) feel so welcome when I go to visit. My mom is very happy there and has made
friends. I would highly recommend.

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Review from Anthony M (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not and to be fair never has been easy to please, but when I see how the professionals can make her happy and calm her down, it makes me feel quite humble. The atmosphere is always calm yet welcoming and my mother generally makes positive comments about the place to me.

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Review from Kim B (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous place. My mother has vascular dementia. She was angry and frightened, but as soon as she moved into Newbridge House she felt safe, happy and she had a purpose in life. No longer were days looming in front of her. She very rarely uses her room, preferring to spend her time in the communal
areas with all of the friends she has made. The staff are very caring and lovely and we experience this every time we visit. Nothing is too much trouble and my mother has told us that she can do anything she wants to. She no longer feels as though someone is stopping her from doing what she wants. She obviously can't do what she wants but she truly believes that she can. This demonstrates the care and attention shown by the staff. It was the best decision we made for her. She still comes out with us but is keen to get back to her home and friends. She is living her best life. Fabulous place, thank you.

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Review from Christopher T (Nephew of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for nearly a year now and is living with advanced dementia. I can honestly say the staff have looked after her immensely and nothing is too much trouble. The home is always clean, well looked after and thoroughly maintained. I am kept up to date on all eventualities which
may arise and I would have no hesitation to recommend the establishment to anyone.

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Review from Michelle W (Daughter-in-law of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother-in-law into here in December 2022 and from day one she has felt safe and at home. We have absolutely no issues at all and we know we have made the right decision. All staff are friendly and polite, nothing is too much trouble. I would recommend this home to anyone.

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Review from D W (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newbridge House is a real home from home where mum is safe, cherished and well cared for. Her room is cosy and always spotlessly clean. The staff are unfailingly caring and compassionate. Mum is happy there and always speaks highly of how caring the staff are. As relatives, we are kept informed and
always treated with friendliness. All in all, we couldn't wish for better. Thanks to all the staff for caring for mum so well.

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Review from Glynne W (Son-in-law of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly place to live with a staff that is genuinely caring and compassionate. Residents are treated with the utmost respect and dignity and I love the individualism approach taken with all the residents - every person counts! A very warm and welcoming place always!

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Review from J W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in independent living but needed more care/assistance. All staff are very welcoming and friendly. They deal with all her needs as and when needed in a caring and respectful way, and keep her as mobile as possible. As a family, we are informed of any medical changes and well-being that may
occur and answer any queries that we may have. She has a clean welcoming room, enjoys her meals and having a banter with carers. Importantly, Mum is happy.

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Review from Hayley W (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely seeing my nan being treated like she's part of a family and seeing her interacting with staff and other residents. The home itself is spotless and you can tell staff are enthusiastic in their job and clearly enjoy it there, nan likes it enough to want to stay permanently

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Review from Sarai R (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a rather difficult year, with my aunt having numerous hospital admissions, we made the difficult decision in January that it would not be safe for my Aunt to return home. it has been such a relief to know that my aunt is happy, settled and well looked after. The staff have all been lovely
and I can tell every time I visit that they genuinely care for the residents and that my Aunt enjoys her interactions with them. I love the relaxed approach to visiting - we’re asked to phone beforehand but it is never a problem and we are made to feel very welcome. The physical building is well maintained and is perfect for a care home (and a great improvement on the short-term homes that my aunt has stayed in on previous occasions). Newbridge House was recommended to me and I would have no hesitation in recommending it to anyone.

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Review from Philip M (Nephew of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Newbridge House after being in another residential home for nearly 12 months. Unfortunately, my aunt (in my opinion) wasn't receiving the care that she deserved in the original care home. She was regularly having falls, and we were constantly being called to say she was in the hospital
following yet another fall. We visited Newbridge to have a look around, and we were immediately impressed by the surroundings and staff. We told the staff about her falls, and they straight away provided a chair with sensors to alert them if she tried to get out of the chair - not a single fall in all the time she was there. The staff constantly kept us up to date with her health concerns. Unfortunately, my aunt has now passed away, but the care that the staff gave her in her final weeks was second to none. She was never alone right up to her final moments. I can rest easy in the knowledge that when I took the decision to move her to Newbridge, it was, without doubt, the best move.

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Review from Marie M (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was treated more like a family member by the home and its staff rather than a resident. Her needs were dealt with and she was treated with kindness and respect. Cannot fault them, so glad we chose Newbridge.
She has since passed away from old age but I wouldn't hesitate to recommend the home
to anyone needing somewhere safe for their relative.

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Review from Russell C (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to Newbridge house, we knew this would be the place for my mother.
After seeing at least six other homes who were all good, we could tell the level of care here is second to none.
All the staff show a warm and caring attitude along with the professionalism needed to do this exacting
job.
Mom's room is tastefully decorated, and she has everything she needs.
The home is also spotlessly clean and well looked after.
We are warmly welcomed on every visit and we can even make our own cup of tea if we want one.
We are looking forward to warmer weather so we can make use of the well-kept garden and summerhouse.
The food is also excellent and Mom is eating a lot better since she moved in.
Mom is also joining in the activities arranged by the staff.
If you are thinking of moving your relative anywhere you will not find a better place than Newbridge House.

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Review from Kim S (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival to admit the new patient to his home very warm welcome. Staff were very polite and hospitable, and explained the daily itinerary thoroughly. My friend's father was made comfortable and satisfied with his new surroundings which were spotlessly clean and bright with plenty of light. I could
tell he would be very happy here.

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Review from Graham H (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was chosen by my niece for my sister (the resident) after having gone through a list of care homes listed in the local area which would be convenient for immediate family and friends to visit her.
From day one my sister has had kind and respectful treatment, and nothing has been any
trouble to carry out anything requested of the staff.
Whilst I am not responsible for the finance of the care of my sister, in comparison with the other homes which were considered in the locality by my niece, I think she chose well and I would have no hesitation
in recommending Newbridge House to anyone who is in a similar situation.

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Review from R B (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had both of our moms in Newbridge House. We had moved my mom initially from another care home based on recommendations from friends of ours. Newbridge is an exceptional care home run by a first-class, well-qualified progressive young manager who participates in local improvement initiatives,
supported by a lady who is also excellent. The rooms are very well furnished and decorated, the food provided is excellent, and the overall staff were faultless and always caring and helpful to residents and their families. Hoping when needed that a place will be available.

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Review from Penelope C (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With a heavy heart, my Mother unable to live in her own home anymore had to go somewhere with good care; sympathetic and kind staff. After looking at many homes I went to Newbridge House and from the moment I stepped inside it became obvious to me this was the place for my mother. The owner spent time
to explain how she came to set up the home and ran the home and a testament to her leadership is that not only are the residents exceptionally well cared for but they are happy and many of the staff have been working at Newbridge since it opened its doors which says it all. All the staff are cognisant that I am an only child and live overseas as do the rest of the family and go out of their way to keep me informed;nothing is too much trouble ;for that I am most grateful. As always with these things, it took time for my mother to settle but there is no doubt that the understanding; kindness; care she is given daily has made that transition easier not only for my mother but for the family thank you.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Newbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Newbridge House is calculated as follows: ( (340 Excellents x 5) + (18 Goods x 4) ) ÷ 358 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbridge House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

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Nicola Whittingham

Job Title: Director/Manager

Joined: 2011

Nicola has over 27 years of experience in the care & nursing sector. As an ex-learning disabilities nurse, she has commissioned and managed several different care facilities including being responsible for numerous nursing homes as an area manager. Nicola specialised in elderly/Dementia care some 16 years ago and gained a Dementia care mapping award. Nicola also holds the registered manager award.

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Fran Bodo

Job Title: Deputy manager

Joined: 2011

Deputy Manager


Fran Bodo is Newbridge House’s Deputy manager, who has worked at the home since it opened. Fran has over 12 years experience of in supporting elderly people with dementia and mental health issues. Fran holds level 5 NVQ in care and works closely with Multi-Disciplinary Team to manage the Health and well-being of our residents. Fran is also Newbridge's Diversity Champion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newbridge House to verify any information. View our terms and conditions. Newbridge House has an Enhanced Service - more info.