Newbridge House

261 Tettenhall Road, Wolverhampton WV6 0DE
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10 71 Reviews
  • Newbridge House, Wolverhampton
Newbridge House in Tettenhall Road, Wolverhampton, is a care home specialising in caring for adults with dementia, EMI and residential needs.

All care provided is person-centred to ensure each individual's holistic needs are met. The aim is to enable each resident to lead a life that maximises their personal potentials while ensuring this is achieved in a safe positive and homely environment.

Their core values are choice, independence, inclusion and dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £846 – £1049
  • Self-Funded Residential Dementia Care: £846 – £1049
  • RESPITE Self-Funded Residential Care: £846 – £1049
  • RESPITE Self-Funded Residential Dementia Care: £846 – £1049

These prices are only a guideline, please contact Newbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Birkdale Homes UK LTD

Person in charge

  • Nicola Whittingham (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals expected from all avenues. Critea is must be able to stand to weight bear as a minimum.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (14)

Newbridge House Reviews (71)

Total of 71, showing 61-71
10

Newbridge House has a Review Score of 10 (9.950) out of 10, based on 30 reviews in the last 2 years. Over all time Newbridge House has 71 reviews.

Overall Experience

  • 68
  • 3
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  • 0

Date Published

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41

Review from A R (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management were extremely helpful and informative. Very friendly.

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Review from S H (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made a real effort to know my husband, his humour and create a sense of fun with him. They are very sensitive when he is medically off and are quick to put observations in place to monitor him and call emergency services where appropriate. The management is always available and address
any concerns I may have swiftly and efficiently - no excuses given ever.

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Review from T S (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was being looked after by Newbridge (after moving her from a previous establishment) she has really improved in her mobility and her well-being. She loves the place and the staff are always willing to help and really take pride in their duties with nothing being too much to help all
of the residents.
She eats all of the food provided, so it must be good.

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Review from A H (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During our initial search for a suitable care home for my father we discovered Newbridge House and from our conversation with the Home Manager we immediately had a gut feeling that this was a good home and this has proved to be very much the case. We are totally relaxed knowing that Dad is in the best
possible place to meet his needs. He is always saying how good the food is and that the staff are friendly and have a joke with him. Visiting the home is always a pleasant experience due to the friendliness and helpfulness of the staff. His care has been excellent as he was quite poorly when he first arrived but due to the care, love and attention given by the staff he has improved tremendously.

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Review from J H (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my mother has received in Newbridge House since October last year. From day one the staff have been very friendly and welcoming, nothing ever seems too much trouble. As a nurse myself with 40 years of experience in the NHS, I am so impressed with the standards
of care that are delivered, and the fact that maintaining the dignity of the residents is clearly a priority.
The home has a very homely feel about it and my mother says the food is excellent!
I would have no hesitation in recommending Newbridge House to anyone looking for a care home. They really have got something special there!

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Review from M E (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the support and care offered to my mother over the last 12 months or so, always find the engagement both in person and over the phone relaxed and informative, any questions I have always been answered quickly and professionally, feel comfortable in the knowledge that my mother is safe, supported
and cared for.

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Review from Alan H (Husband of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newbridge understands dementia and how to deal with it. They understand the effect that it has not only on the sufferer but also on the people who love and care for them. They have been supportive of me from the outset.
I expected high standards of care, and if they had not been delivered, I would
have moved my wife to somewhere that did. I was not prepared to accept second best. I am delighted to say that my expectations were met, each day, every day, and invariably exceeded. The care is second to none. I remain confused why this care home is only rated as good. It is so much better than that.
I have found Newbridge to be flexible and helpful wherever possible, but where the well-being of residents is involved, they do not compromise.
I expected the carers to treat residents with dignity and respect, which they did. What I had not expected was the compassion, kindness and love that was constantly shown to all the residents.
I would choose Newbridge for myself if it were needed.

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Review from Ann L (Sister of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Newbridge House since October 2018. I have been happy with the care and support he has received, especially since the period has been fraught with the difficulties of the Covid pandemic.

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Review from I W (Husband of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first assessment until I picked up my wife from respite, the care I received from staff gave me full confidence in my wife's care.

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Review from Vanessa H (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The gentleness of the staff, the lovely calm environment, the care given to my mother (and me) was outstanding. If you are lucky enough to be offered a room at Newbridge House, then I promise you, you will not be making a mistake. Thank you to all at Newbridge House, you are doing an excellent job.

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Review from Shirley R (Daughter of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who works at Newbridge House showed Dad kindness, care and compassion throughout his stay there. Nothing was too much trouble for them. The home is everything you could wish for when looking for a place of safety for your loved ones.
We were lucky to find it several years ago for Mum, and
it is still as brilliant now, as it was then.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Newbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Newbridge House is calculated as follows: ( (340 Excellents x 5) + (18 Goods x 4) ) ÷ 358 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbridge House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

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Nicola Whittingham

Job Title: Director/Manager

Joined: 2011

Nicola has over 27 years of experience in the care & nursing sector. As an ex-learning disabilities nurse, she has commissioned and managed several different care facilities including being responsible for numerous nursing homes as an area manager. Nicola specialised in elderly/Dementia care some 16 years ago and gained a Dementia care mapping award. Nicola also holds the registered manager award.

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Fran Bodo

Job Title: Deputy manager

Joined: 2011

Deputy Manager


Fran Bodo is Newbridge House’s Deputy manager, who has worked at the home since it opened. Fran has over 12 years experience of in supporting elderly people with dementia and mental health issues. Fran holds level 5 NVQ in care and works closely with Multi-Disciplinary Team to manage the Health and well-being of our residents. Fran is also Newbridge's Diversity Champion.

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