Newbridge House

261 Tettenhall Road, Wolverhampton WV6 0DE
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10 71 Reviews
  • Newbridge House, Wolverhampton
Newbridge House in Tettenhall Road, Wolverhampton, is a care home specialising in caring for adults with dementia, EMI and residential needs.

All care provided is person-centred to ensure each individual's holistic needs are met. The aim is to enable each resident to lead a life that maximises their personal potentials while ensuring this is achieved in a safe positive and homely environment.

Their core values are choice, independence, inclusion and dignity.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £846 – £1049
  • Self-Funded Residential Dementia Care: £846 – £1049
  • RESPITE Self-Funded Residential Care: £846 – £1049
  • RESPITE Self-Funded Residential Dementia Care: £846 – £1049

These prices are only a guideline, please contact Newbridge House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Birkdale Homes UK LTD

Person in charge

  • Nicola Whittingham (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals expected from all avenues. Critea is must be able to stand to weight bear as a minimum.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (14)

Newbridge House Reviews (71)

Total of 71, showing 41-60
10

Newbridge House has a Review Score of 10 (9.950) out of 10, based on 30 reviews in the last 2 years. Over all time Newbridge House has 71 reviews.

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Review from P H (Wife of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff to be very kind and helpful at all times.

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Review from F G (Daughter-in-law of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you step through the front door at Newbridge House, you are met with a lovely, friendly atmosphere. The whole team are exceptionally kind, caring, patient and compassionate. My mother-in-law is very well looked after - physically, mentally and emotionally. Out of all the care homes I have
visited over the years, if I needed one myself, Newbridge House is the one I would choose.

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Review from S R (Son of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Newbridge House Care Home for nearly eighteen months now and the care and the staff have been wonderful. We had to choose a home at very short notice and were immediately impressed with how friendly they were on this short-notice visit and that has continued throughout Mum's stay
there. The manager and the team are always happy to answer any questions we might have and also have been really helpful and supportive as we try and navigate all the other people and agencies involved. I would have no doubt in recommending the home to others.

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Review from Barbara O (Sister of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I found out my sister was going to this home I went to see her. On my arrival, I was very warmly welcomed. Everyone was very friendly, from the management to staff and even the cleaners who are doing great to keep this home clean. In the summer we went to a festival they had prepared and had a
wonderful time. When I visit my sister it is usually about 10.30am and I come away when she has her lunch, the smell of the food is wonderful.

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Review from Ian R (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Newbridge for twelve months and in that time I have had no concerns for her welfare and safekeeping at all and would strongly recommend it to any prospective resident.

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Review from L I (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Newbridge House a few days before Christmas following a three-week stay in hospital. The staff couldn't have been any more helpful to settle her in and to put the family at ease.
Mum is now starting to settle into this caring and supportive environment. Staff have got to know Mum and
her ways ensuring her needs are fully met.
I have found Newbridge House to have a lovely, homely feel and it has friendly caring and supportive staff and management. Nothing is too much trouble from any member of staff.

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Review from M K (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring and helpful. My mum is very happy with the care she receives and the family are grateful to all the staff who care for our mum.

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Review from A B (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming to both residents and relatives. The management made Mom's transfer from another home very easy and she settled in quickly due to the excellent care staff. Mom's room is warm, clean and homely with a large en-suite facility. The staff keep us informed of Moms
well being and call for medical assistance quickly when required. I can sleep soundly knowing Mom is happy in her new home and well cared for.

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Review from Sue H (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Newbridge House following hospital admission for a fall. His mobility was very poor and he was eating very little and he wasn't the Dad we knew. The team at Newbridge have given us back our Dad. The whole team from the carers to the cleaners to the catering staff, are exceptionally
caring and attentive to the residents. The staff are always helpful and have a smile on their faces making the atmosphere more like a home and not a 'care home'. The team are welcoming to family and friends and the team remember all the visitor's names. If I had to choose a home for my Dad I would choose here.

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Review from S L (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Newbridge House to be faultless! All of the staff are warm, inviting, friendly & caring to both residents & family/visitors etc. They are always on hand to answer questions and provide support. They go above and beyond! The home itself is warm, bright, equipped & always clean!
I feel
as a daughter grateful that my Dad is safe, happy and cared for with his needs being met. We are kept up to date & informed of Dad's well-being; also any concerns are dealt with and communicated efficiently.
I would recommend Newbridge House without a doubt! 5 star!

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Review from Sara P (Sister of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Newbridge House. It is excellently led by the manager who has the support of an excellent caring team of staff who are knowledgeable, caring and always ready to help.
The home is warm, bright, clean and welcoming and residents are looked after very well.
The family are
kept informed of the well-being of their relative and any concerns that arise are immediately dealt with and there is no delay in calling for medical help if it is needed.
I am now reassured and thankful that my brother is safe, well cared for and all his needs are met by the manager and her team and I would have no hesitation in recommending Newbridge House.

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Review from K H (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with Newbridge House since mid-October 2022. On doing much research in finding my dad a placement I can only say as his son including my mother that their kindness care quality and attentiveness to my dad have been excellent. They provide a professional care service and give us as
a family peace of mind in that my dad is being thoroughly looked after. I would recommend anybody in our situation to seriously contact Newbridge. The staff are great from management all the way through the establishment.

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Review from R M (Friend of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff are kind, they go that extra mile in caring for the elderly people in the home. I found all the staff easy to talk to and are extremely friendly to visitors. Nothing is too much trouble, they carry out their duties 100% and are a credit to the welfare of Newbridge House.

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Review from J C (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Newbridge House for several weeks for respite care following a fall/surgery. The staff were attentive and very friendly - nothing was too much trouble. Her room was comfortable, and the catering staff went out of their way to meet her dietary requests. Additional services such as
hairdressing and podiatry were also much appreciated.

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Review from S G (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family have been delighted by the care and support offered to our mother during a stay of two months over the summer. The many acts of kindness she received really helped her progress, she enjoyed the food and the company of the staff, and she had a clean and very comfortable room. Thank you
to all the staff for all you did.

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Review from J W (Friend of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff can't do enough for you and very well organised with others coming in to do crafts, singing, hair etc. Rooms are very well kept and decorated to suit each individual they really help you feel like your home.

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Review from J M (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Newbridge House for two weeks respite. I found the staff very helpful with my father's needs. The home was very clean and would fully recommend Newbridge to other families needing their loved ones taken care of.

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Review from Tina S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Newbridge House since 2011. I could not ask for better care for her. The staff have supported my mom (and myself) to the highest standard, being patient, kind and caring always. I trust them simplicity and cannot recommend Newbridge House highly enough.

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Review from P E (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well thanks to the support and kindness of the staff. Communication is good and someone is always available to answer our questions.

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Review from Andrew H (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the level of care and compassion that everyone at Newbridge House showed to not only my mother as a resident but to my whole family through what was a very challenging time. The genuine love and affection that was shown to my mum throughout her time in Newbridge House
is something I will forever be grateful. All of the staff took time to get to know her as an individual and even when her behaviour became more challenging treated her with love, dignity and respect. My father visited daily and was taken in as part of the Newbridge House family and whenever I visited was made to feel welcome. During my mum's final days at Newbridge House, we were by her side constantly and seeing how the staff treated not only her but also the other residents, be it day or night, affirmed everything I already knew to be true about this amazing care home. I cannot truly express the gratitude I feel for everything they have done for my family, you are not a care home but a caring home. Thanks

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Newbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Newbridge House is calculated as follows: ( (340 Excellents x 5) + (18 Goods x 4) ) ÷ 358 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newbridge House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

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Nicola Whittingham

Job Title: Director/Manager

Joined: 2011

Nicola has over 27 years of experience in the care & nursing sector. As an ex-learning disabilities nurse, she has commissioned and managed several different care facilities including being responsible for numerous nursing homes as an area manager. Nicola specialised in elderly/Dementia care some 16 years ago and gained a Dementia care mapping award. Nicola also holds the registered manager award.

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Fran Bodo

Job Title: Deputy manager

Joined: 2011

Deputy Manager


Fran Bodo is Newbridge House’s Deputy manager, who has worked at the home since it opened. Fran has over 12 years experience of in supporting elderly people with dementia and mental health issues. Fran holds level 5 NVQ in care and works closely with Multi-Disciplinary Team to manage the Health and well-being of our residents. Fran is also Newbridge's Diversity Champion.

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